AetherCore

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands! Location: Remote in Portugal Contract: Full-time, 12-month renewable Start Date: several start dates through June and July About the Brand: Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey. Your Role: As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience. Your main tasks: Handle inquiries related to online orders: delivery, returns, refunds, and payment issues. Communicate with customers via phone, email, and chat. Ensure data security in compliance with GDPR and PCI standards. Escalate complex cases and follow internal procedures. Collaborate with logistics and financial teams. You bring: C2-level Swedish and higher and fluent English (C1). Strong communication and customer service skills. Detail-oriented mindset and problem-solving attitude. Ability to work in rotating shifts (07:00-24:00, Mon-Sun). Prior experience in customer support or back-office is a plus. EU member state ID or a valid residence card for Portugal Originally posted on Himalayas

Are you a Dutch speaker (C2 or higher) looking for a remote part- or full-time opportunit y to work from Portugal? Here is your chance to join a multinational team! Whethr you're already in Portugal or looking to relocate here for your new experience-this role will fit both scenarios! Join a fully remote multilingual operations project supporting a major European road tolling system launching in the Netherlands. You will assist transport companies, logistics operators, and drivers with toll-related services, including registration, onboard device ordering, payments, and debt communication. The role combines customer support, operational processes, and revenue-related assistance in a structured international environment. Key Responsibilities Provide customer support via phone, email, and chat from a remote setup Assist logistics companies and drivers (vehicles over 3.5 tons) with toll system queries Support registration and onboarding processes Guide customers in ordering and activating onboard units (devices) Handle payment inquiries and debt communication cases Ensure accurate data entry and documentation Support revenue collection and service-related processes Maintain service quality and compliance standards Collaborate with internal teams to improve customer experience Requirements Fluent English (minimum B2 level required) Strong communication and customer service skills Ability to work independently in a remote, fast-paced environment Comfortable with rotational shift work (including weekends until 30/06/2026) Good analytical and problem-solving skills Experience in customer support is a plus but not mandatory Fresh graduates are welcome to apply Training Program 6–10 working days (8 hours per day) Fully remote onboarding and system training Product, process, and communication training included Paid upon successful completion of training Compensation & Benefits Total average monthly package: ~€1,463 – €1,585 gross/month (depending on housing benefit option) Meal allowance: €7/day (tax-exempt) Holiday and Christmas allowances paid monthly Health insurance from day one of contract Performance-based bonus (project dependent) Apartment benefit option Work Model 100% remote role (Portugal-based contract) Part-time or full-time availablw Contract Details 12-month fixed-term contract Renewable up to permanent contract after 2 years Portuguese employment contract with full legal benefits 22 days annual leave under Portuguese law Public holiday compensation if worked Why This Role A fully remote opportunity to join a large-scale European infrastructure project, supporting critical logistics and tolling operations. Ideal for candidates seeking flexibility (part-time or full-time) while working in an international, structured customer operations environment. Originally posted on Himalayas