Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset. Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere. The Difference You Will Make: A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities. Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as a PM in Community Experience Platform. The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences. The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company A Typical Day: Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome. Define success with clearly measurable objectives and key results. Define a winning product strategy and create a sound roadmap. Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company. Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change. Maintain product backlog and the product roadmap. Partner with senior tech leads and execute the vision with cross function leaders from multiple teams. Present product roadmap and status to the leadership on an ongoing basis. Your Expertise: 5+ years of product management, or product design experience ( at least 5 out of the 8 years in a product management role). Exceptional communication skills. Being able to adapt communication style for different types of audiences. Ability to appreciate and articulate great user experience. Ability to quickly absorb technical concepts and communicate them to a non-technical audience. Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it. Experience working with partners beyond just one’s immediate cross functional team in a product management or business role. Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills,

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies. The Difference You Will Make: As a Policy Manager for Quality, you will partner closely with cross-functional partners to define quality on Airbnb. You will drive the policies that set the bar for hosts and guests on the platform, help design the systems that enforces those standards, and work on how quality expectations are established for Airbnb’s marketplace. This role entails understanding the needs of hosts and guests and collaborating closely with the cross-functional teams who design the enforcement systems behind these policies. A critical part of this role is enabling our business and product teams to move quickly and confidently, with policy frameworks that hold up at scale. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform. A Typical Day: Lead policy development for host and guest quality, including our Ground Rules and the quality standards that set the bar for stays, Draft clear and scalable policy frameworks that keep pace with product innovation Collaborate with cross-functional stakeholders across the organization, including Product, Supply, Community Support, and Legal Guide policy operationalization efforts in partnership with cross-functional stakeholders Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate About You: You are a seasoned Community Policy leader who loves solving complex problems and has a track record of strong cross-functional collaboration. You have deep experience with quality or standards policy in a two-sided marketplace. You have worked on reviews, ratings, or reputation systems, and understand the consumer protection issues they raise. You are experienced working with business and product teams to understand their strategic objectives and to deliver policy solutions that enable business goals. You are an excellent communicator with exceptional writing skills. You are an adept presenter with experience engaging with all levels of leadership, including senior executives. You are principled and rigorous, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible. You are proactively data-driven: you don’t wait for problems to surface. You seek out data, research, and insights to identify gaps and opportunities to improve policies before they become issues. You are knowledgeable and experienced at creating and implementing policies, and have a deep background two-sided marketplaces. You are a team player who thrives in a fast-moving environment and brings a strategic mindset to your work. Your Expertise: 10-12+ years experience in a Policy or Trust and Safety role Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale Experience with review, rating, or reputation systems, and the fairness and integrity questions they raise Experience designing policies for consumer two-sided marketplaces Demonstrated capacity for critical thinking, research, and analysis Strong attention to detail Exceptional writing and communication skills Thoughtful business judgment, strategic thinking, and ability to work well under pressure Proven ability to partner with and enable business teams, translating policy requirements into practical solutions that support business objectives Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration Fluency in data analysis and data-driven decision-making, including proactively using data to surface policy improvement opportunities Ability to explain and simplify complex information to others Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $168,000 — $207,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The difference you will make: As a Market Associate, you will be responsible for the retention and growth of small and medium hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A typical day: Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your expertise: 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Fluency in English and Spanish. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Mexico Monthly Pay Range $43,500 — $48,333 MXN

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Please note this is a hybrid position from our Milan office. The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The difference you will make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging entrepreneurs by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be essential that you support them in delivering authentic, high-quality hosting that creates memorable guest experiences. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A typical day: Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your expertise: 3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Fluency in Italian & English. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. Italy Annual Pay Range €40.000 — €46.000 EUR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections. The difference you will make: The Airbnb Brazil team is looking for a Senior Community Growth Manager to launch and manage host growth programs in Brazil. These programs include the Co-Host Network, Superhost Ambassadors, and other programs in incubation. In this role, you will be part of the Community Powered Growth team within our Business organization. This team’s objective is to drive growth of Airbnb’s host population and leverage new product offerings to create additional opportunities for existing hosts. This role comes with hybrid program operations and scaled relationship management responsibilities. This role carries revenue and business performance goals. You will be responsible for designing playbooks, while adapting central frameworks to capture local market dynamics that will shape future iterations of our community programs. You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs. You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts, co-hosts, and the Airbnb business are supported. Your success in this role will be based on a variety of metrics that reflect your impact to the business. This includes the level of growth, retention, and success of the hosting business in Brazil. The ideal candidate is a strategic operator, analytical, strong content development skills, and adept at business planning for the long term while remaining nimble and adaptive to short term priorities. This includes relationship building and management within our host community. A typical day: Program Launches: Supporting recruitment and onboarding education for new co-hosts, Ambassadors, and other hosts in these programs Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities Designing, piloting, and testing new levers that support host growth at scale Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy Adapting central programs to support regional objectives Community Management: Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education Serve as the primary point of contact for hosts in the Community Powered Growth programs. Advising and supporting them as they build their property management businesses Building sentiment and feedback channels to size and package insights for product and central programs Identify and pilot opportunities to increase overall host success Business Strategy: You will be responsible for revenue and host growth goals You will develop new programs and initiatives You will implement plans and evaluate overall efficacy to inform business initiatives You will lead through inspiration, influence, and our core value of belonging Outcomes and Impact: You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design You will support the development, execution and scale of pilots to accelerate evolving business verticals Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes. Lead resource development for the community with engaging and high impact communications Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners Support online and offline community events (webinars, meetups, and workshops) Your expertise: 8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals. You think and act like an entrepreneur. You are resourceful and goal driven. Strong project management skills and demonstrated experience leading strategic programs and processes. Can forecast, model, and optimize growth tactics based on known and unknown performance You have sales or external relationship management experience across tech and consumer goods Ability to influence through persuasion, negotiation, and consensus building Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience. Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels Strong empathy for our community AND passion for revenue and growth Deep understanding of value drivers in recurring revenue business models Enthusiastic and creative leader with the ability to inspire others Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention. Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.). Fluency in English, Portuguese, and Spanish, spoken and written is required. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Brazil Monthly Pay Range R$22.000 — R$27.500 BRL

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, we’re building world-class learning experiences for our technical teams. We’re looking for an exceptional and creative individual inspired to deliver innovative learning experiences that have tremendous organizational impact. The Difference You Will Make: The Senior Manager, Technical Education will lead the team responsible for enabling technical education in the Tech org at Airbnb. The TechEd team delivers bootcamp for new hires, our EngU and DataU programming, our tech lunch ‘n’ learn talks, and our Engineering apprentice program “Connect”. The person leading this team will also support the enablement of AI skills. The ideal candidate is confident in their ability to balance an innovative and creative approach with a steadfast dedication to learning outcomes and impact. We’re looking for an exceptional people manager, experienced with building and leading a high performing team. Since our programs and initiatives rely heavily on partnership with stakeholders within the Tech org, an ability to build deep relationships is crucial. A Typical Day: Connecting with stakeholders to understand skill gaps and performing needs assessments Establishing a vision and strategy for technical education Coaching the team and providing feedback on programs and initiatives Providing subject matter expertise to team members on learning science and skill acquisition Collaborating with others on the Tech L&D team to build and execute high impact programs and initiatives Partnering with vendors and consultants to execute the strategy and vision for TechEd Amplifying and evangelizing a culture of learning for Tech Reporting on learning impact and outcomes to senior leadership Collaborating with other Tech L&D members to advance programming and outcomes Your Expertise 12+ years of experience guiding strategy and execution for technical education (bootcamps, lunch ‘n’ learns, apprenticeship programs, technical upskilling for practitioners ) 5+ years experience as a people manager Direct technical expertise with coding or data science is a bonus! Track record of creative and best in class experience design, commitment to innovation and experimentation Demonstrated ability to shape a vision and execute the associated roadmap Experience scaling and designing initiatives, processes and tools for an organization of ~3000 Experience working with vendors and partners to execute a vision Comfortable with learning technologies and educational technology Lifelong learner, curious about new technologies and best practices in L&D Excellent interpersonal skills, including written and verbal communication skills Demonstrated ability to build trusted relationships across a diverse range of stakeholders and cross-functional partners Data-driven approach to evaluating and measuring learning experiences Exceptional understanding of Technology and Engineering organizations and how they operate Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $192,000 — $237,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, we maintain and extend a world-class payments platform that is the engine of commerce and trust for our global community. This platform currently supports 220 countries and over 65 currencies, connecting dozens of payment providers and processing billions of dollars annually. To enable and support growth of the marketplace, we continually innovate unique ways for guests to pay for stays and experiences that are memorable and in many cases life changing. Whether it's providing accepting relevant forms of payments, breaking payments into more manageable parts, or combining payments for several individuals seeking to travel and share together, Airbnb strives to make paying trips as simple as possible, while protecting our guests and hosts with security and assurances we have their backs every step of the way. The Difference You Will Make: Within the payment organization, the platform team comprises individuals that manage our products and experiences related to checkout, payment methods, risk, compliance, and hosts payouts. We are seeking a strong Senior Platform leader to manage all aspects of our guest payment capabilities and experiences. This includes enabling new global and local payment methods, onboarding and validating methods with our processing partners, managing post transaction interactions such as refunds and transaction reporting, and finally creating and expanding our growing portfolio of installments and financing solutions to help pay for trips and trip related services. This role is a key leadership position within the platform product organization and will report into our Global Director of Payments Platform Product management. A Typical Day: Deliver and evolve Guest Payments Platform Strategy & Roadmap: Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience. This also includes product leadership working alongside engineering on redundancy,vaulting, processor performance and optimization and availability across the entire payment funnel. Manage Execution & Delivery: Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization. Lead Cross-Functional Teams: Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively. Team Leadership & Development: Lead, mentor, and develop a high-performing team of senior platform managers, fostering a culture of excellence and innovation. Contribute to overarching Payment Platform Strategy: Act as a key contributor to the broader payments platform strategy, providing expert insights on the competitive landscape, emerging technologies, and consumer trends. Stakeholder Management & Communication: Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and other cross-functional partners to ensure alignment and influence outcomes. Operational Excellence: Define and monitor key product metrics, ensuring product quality and continuous improvement to meet operational and business goals. Your Expertise: 12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company. Proven product management experience with a deep understanding of stakeholder needs. Strong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnerships. Experience working directly with non-product teams such as legal, tax, compliance, risk, and payments operations. Direct experience working with Engineers. Startup experience: comfortable with a fast pace, changing needs, and limited resources. Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds. Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirements. Global perspective: experience building products for different countries and cultures. Bonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and tools. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $232,000 — $282,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here. The Difference You Will Make: From concept to launch, our UX writers create industry-leading experiences for guests and Hosts that meaningfully impact the success of the company. The UX writers on the Host team strive to inspire and empower everyday people to live richer lives by hosting on Airbnb. In this role, you’ll have the opportunity to conceptualize new products, shape content and product strategy, and codify our messaging. The Host team’s collective goal is to grow, support, and retain our Host community. A Typical Day: Write clear and concise copy across multiple product touchpoints Lead content work across multiple projects within a single initiative Develop inspiring, strategic ideas based on product requirements, data, and/or research Consider what language and design patterns best serve the UX Present content and design work to directors, executives, or other stakeholders on your projects Drive consensus with stakeholders and/or partners on content recommendations Manage copy deadlines and deliver detailed copy across multiple projects Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work Join writing team crits to present work and help sharpen the work of your teammates Your Expertise: 10+ years of experience in UX writing, content design, or content strategy Proven ability to lead content/copy work from concept to detailed design Experience working with and presenting to executive teams Experience writing content principles, messaging frameworks, and style guides Proven ability to collaborate with cross-functional teams in all stages design & build Solid understanding of user experience design principles and interaction patterns Comfortable working independently in a fast-paced environment Proven ability to move work forward in an ambiguous work environment Comfortable working alongside other design disciplines in Figma, our primary collaboration tool Passion for Airbnb’s mission, commitment to diversity, and global mindset Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $180,000 — $223,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Fluency in Mandarin and English is required. Visa sponsorship is not available. Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila. Singapore: Apply on this page Tokyo: Apply here Seoul:Apply here Manila: Apply here The Role We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin . The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management. The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services. They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality. Responsibilities Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners Set up for success your partner / service to deliver exceptional quality support to our community Prioritise high impact focus areas with your partner/service in line with the company strategy Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service Act as a single point of contact, representing your partner / service across Delivery and CS Present & report up on performance & progress to leadership across Delivery and CS Hold partners accountable for the delivery of Airbnb goals Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language Ensure alignment with Global CS Delivery Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership Collaborate with your peers to ensure consistency & scalability in Global Delivery Support and drive strategic initiatives within Delivery and your service Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations. Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks Qualifications Your background & experience A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment Demonstrable experience in driving improved performance as a partner/Regional Operations manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners Ability to work weekend days and on-call required Able to travel in Europe, APAC and NA when required Your skills & expertise Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Fluency in Mandarin and English is required. Visa sponsorship is not available. Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila. Seoul:Apply on this page Singapore: Apply here Tokyo: Apply here Manila: Apply here The Role We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin . The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management. The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services. They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality. Responsibilities Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners Set up for success your partner / service to deliver exceptional quality support to our community Prioritise high impact focus areas with your partner/service in line with the company strategy Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service Act as a single point of contact, representing your partner / service across Delivery and CS Present & report up on performance & progress to leadership across Delivery and CS Hold partners accountable for the delivery of Airbnb goals Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language Ensure alignment with Global CS Delivery Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership Collaborate with your peers to ensure consistency & scalability in Global Delivery Support and drive strategic initiatives within Delivery and your service Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations. Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks Qualifications Your background & experience A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment Demonstrable experience in driving improved performance as a partner/Regional Operations manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners Ability to work weekend days and on-call required Able to travel in Europe, APAC and NA when required Your skills & expertise Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Fluency in Mandarin and English is required. Visa sponsorship is not available. Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila. Manila: Apply on this page Singapore: Apply here Tokyo: Apply here Seoul:Apply here The Role We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin . The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management. The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services. They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality. Responsibilities Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners Set up for success your partner / service to deliver exceptional quality support to our community Prioritise high impact focus areas with your partner/service in line with the company strategy Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service Act as a single point of contact, representing your partner / service across Delivery and CS Present & report up on performance & progress to leadership across Delivery and CS Hold partners accountable for the delivery of Airbnb goals Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language Ensure alignment with Global CS Delivery Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership Collaborate with your peers to ensure consistency & scalability in Global Delivery Support and drive strategic initiatives within Delivery and your service Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations. Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks Qualifications Your background & experience A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment Demonstrable experience in driving improved performance as a partner/Regional Operations manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners Ability to work weekend days and on-call required Able to travel in Europe, APAC and NA when required Your skills & expertise Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas Exceptional performance management at scale - setting clear goals, expectations and actions while continuously driving success metrics Strong data driven decision making with root cause analysis - ability to understand the data to derive to objective decisions Strong communication, data driven storytelling and influencing skills - to present to leadership and collaborate with different stakeholders and manage time sensitive situations, while remaining calm and poised under pressure Organized, structured and resourceful - able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations Strategic thinking and problem-solving abilities at scale - to evaluate procedures and identify opportunities for improvement Strong proficiency in various data analysis and reporting tools to track performance trends (tableau, salesforce, SQL, Excel, Google Sheets, etc.)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Fluency in Mandarin and English is required. Visa sponsorship is not available. Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila. Seoul:Apply on this pageSingapore: Apply hereTokyo: Apply hereManila: Apply here The Role We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management. The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services. They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality. Responsibilities Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners Set up for success your partner / service to deliver exceptional quality support to our communityPrioritise high impact focus areas with your partner/service in line with the company strategyActively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service Act as a single point of contact, representing your partner / service across Delivery and CSPresent & report up on performance & progress to leadership across Delivery and CSHold partners accountable for the delivery of Airbnb goalsOwn end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language Ensure alignment with Global CS Delivery Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadershipCollaborate with your peers to ensure consistency & scalability in Global Delivery Support and drive strategic initiatives within Delivery and your service Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global communityAs required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks Qualifications Your background & experience A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environmentDemonstrable experience in driving improved performance as a partner/Regional Operatio

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Fluency in Mandarin and English is required. Visa sponsorship is not available. Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila. Tokyo: Apply on this page Seoul:Apply here Manila: Apply here Singapore: Apply here The Role We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin . The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management. The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services. They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality. Responsibilities Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners Set up for success your partner / service to deliver exceptional quality support to our community Prioritise high impact focus areas with your partner/service in line with the company strategy Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service Act as a single point of contact, representing your partner / service across Delivery and CS Present & report up on performance & progress to leadership across Delivery and CS Hold partners accountable for the delivery of Airbnb goals Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language Ensure alignment with Global CS Delivery Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership Collaborate with your peers to ensure consistency & scalability in Global Delivery Support and drive strategic initiatives within Delivery and your service Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community As required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations. Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks Qualifications Your background & experience A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment Demonstrable experience in driving improved performance as a partner/Regional Operations manager Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners Ability to work weekend days and on-call required Able to travel in Europe, APAC and NA when required Your skills & expertise Exceptional partner and stakeholder management - In depth understanding of business process outsourcing at scale, holding partners accountable for their performance and prioritizing the high impact areas Exceptional performance management at scale - sett

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Fluency in Mandarin and English is required. Visa sponsorship is not available. Location: This role is a full time position and can be based in Singapore, Tokyo, Seoul, or Manila. Manila: Apply on this pageSingapore: Apply hereTokyo: Apply hereSeoul:Apply here The Role We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer service management to the Airbnb community as a Partner Operations Manager, Mandarin. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through partner and service management. The Partner Operations Manager, Mandarin is supporting the global Delivery function by driving partner and service performance. They are accountable for the performance of their partners and service, and are an expert in operationalising and driving business process outsourcing. The Partner Operations Manager, Mandarin can be responsible for multiple partners and services. They are expected to balance the day to day while driving stronger performance at partners in a fast-paced environment. Their organization skills, stakeholder management as well as performance analysis & management must be best-in-class. They need to be flexible, proactive, resourceful, efficient and demonstrate a high level of professionalism and confidentiality. Responsibilities Accountable and responsible for the holistic performance of a partner or service or languageEnable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners Set up for success your partner / service to deliver exceptional quality support to our communityPrioritise high impact focus areas with your partner/service in line with the company strategyActively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service Act as a single point of contact, representing your partner / service across Delivery and CSPresent & report up on performance & progress to leadership across Delivery and CSHold partners accountable for the delivery of Airbnb goalsOwn end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language Ensure alignment with Global CS Delivery Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadershipCollaborate with your peers to ensure consistency & scalability in Global Delivery Support and drive strategic initiatives within Delivery and your service Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global communityAs required, collaborate with and understand the needs of your regional market and provide support to market managers and local business operations.Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks Qualifications Your background & experience A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environmentDemonstrable experience in driving improved performance as a partner/Regional Operatio

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality Homes, Hotels, Services and Experiences. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections. The difference you will make: Airbnb is seeking a Platform Manager to build and improve the internal tools and workflows that power Airbnb's Supply operations teams. These are the teams that vet, onboard, and support hosts at scale and the systems that support them are fragmented, manual, and difficult to measure. This role owns the tooling and workflow infrastructure that changes that: assessing current state, designing scalable replacements, and driving delivery through to adoption. You sit at the intersection of operations and technology, translating how work actually gets done into structured, measurable systems. You are as comfortable mapping a broken workflow with an ops team as you are writing a product brief or evaluating a build vs. buy decision. A typical day: Define the multi-year strategy for Airbnb's ops platform - bring a specific, opinionated proposal for what operational support looks like in 12+ months as AI takes on more of the execution, and maintain a prioritized roadmap balancing quick wins against foundational investments Align vision, OKRs, strategy, and roadmap with senior leaders across Supply, Engineering, and Operations; present progress to leadership on an ongoing basis Design AI-forward operational processes and determine necessity of human-in-the-loop across or within workflows including augmented decision making judgement Decompose multidimensional product-to-ops problems define the operational requirements, and drive a coherent solution across many owning teams Own case management and workforce management tooling: capacity planning, workload distribution, performance measurement, and forecasting that give operations leadership visibility and control — including forecasting for a workforce where AI agents and humans share the queue Write exceptional product briefs that are specific, opinionated, and grounded in operational reality, then prototype, iterate with engineering, and own the outcome through launch and adoption Navigate and align many PMM and engineering teams whose roadmaps this work depends on and negotiate sequencing, resolve conflicting constraints, and hold a clear point of view on tradeoffs Your expertise: 10+ years in product management, platform management, or operations technology at least 5 in a technical product management role with direct delivery accountability for systems built with back-end engineering teams Deep technical fluency: reads a system architecture, pressure-tests an engineering design, understands data models and API contracts well enough to catch where a proposed solution breaks Demonstrated experience redesigning operational processes in a high-volume service organization , taking fragmented, manual work and replacing it with structured, measurable, scalable systems at times replacing humans in the loop Experience shipping AI or automation into production operations — including designing human-in-the-loop systems: where automation is appropriate, where human judgment must remain, and how to measure quality in both modes Track record of delivering outcomes through teams outside your reporting line has driven complex, multi-team initiatives across engineering and PMM organizations where success depends on partnership Exceptional business fluency: connects platform decisions to business outcomes, articulates desired results first, and measures success in business KPIs, not features shipped Experience building or owning workforce management or case management tooling: capacity planning, queue management, SLA tracking, or performance measurement Exceptional communication across audiences — from ops agents to back-end engineers to senior leadership Preferred: Experience with case management or workforce management platforms, Salesforce Service Cloud, Airtable, Zendesk, or similar Familiarity with human-in-the-loop workflow design, identifying when automation is appropriate and when human judgment must remain in the process SQL fluency — uses data to pressure-test requirements, define success metrics, and catch problems before launch Background in scaled operations or internal tools in a marketplace or high-growth environment Track record of shipping tools that demonstrably changed how operations teams work — with metrics to prove it Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $200,000 — $240,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: No global movement springs from individuals. It takes an entire team united behind something big. Airbnb helps anyone belong anywhere as the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world. We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together. Do you wake up everyday asking yourself how you can impact the creation of a truly local experience that delights global users? Do you love working with content, design, marketing and engineering teams? Do you want to be part of one of the teams that is actively working on bringing to life Airbnb’s mission, where everyone can belong anywhere? Do you love to work in a fast-paced, fun, fast-growing company? Do you like to work in a multicultural team? Do you love owning the localization strategy for your market? If you answered yes to all the questions above, we would love to talk to you, as the Localization team at Airbnb is looking for an experienced Localization Manager. The Difference You Will Make: At Airbnb, Localization has evolved from translation management into a strategic function that shapes how millions of users experience our platform. Our team partners with launching teams across all content, leveraging LLM-based machine translation alongside human expertise, and actively influences product, marketing, and business decisions to deliver an authentic local experience in every market. As a Localization Manager, you will be pivotal in our international expansion efforts, a top priority for Airbnb. You will join the core leadership team in your region, shaping local initiatives and adapting global strategies to meet market needs. Your role will encompass not only driving language strategy but also building collaborations with internal stakeholders and external vendors/agencies to create internationalized products that resonate with local audiences. Localization Managers serve as the linguistic and cultural experts in collaborating with local teams to develop strategy that drives business growth. You are the guardians of Airbnb's tone, style, and voice – and the enforcers of quality and excellence in your language. As a Localization Manager, you're not only passionate about languages and cultures, but also about giving our users a native experience across all platforms. If you want to help shape how people connect and explore the world – Airbnb is the place to be. This role is based in Milan (or within easy commuting distance). Your Responsibilities: Airbnb’s Localization Manager role and responsibility goes beyond the traditional focus of ensuring quality of translated content: Partner closely with Country Manager and function leads for Marketing, Legal, Business Operations, Policy, Communications, Community and Supply to devise business strategies that align with Airbnb’s goals in your market In addition to being the linguistic and cultural expert for the region/market, proactively share roadmap and intent behind product updates to adapt global strategy to the Italian market – and feed local business insights back to regional and global Localization leadership to inform broader strategy. Apply linguistic and cultural expertise to develop strategies that drive international growth – understanding Italian market expectations, crafting language approaches that deliver an authentic native experience, and proactively influencing stakeholders to deliver the best possible user experience. Own and drive localization of Product naming and Creative copies, engaging and representing local teams to build Airbnb’s brand in international markets Actively research the needs of Airbnb international users in collaboration with Consumer Insights and Research team Understand challenges in the localization process and lead localization quality improvement initiatives at the language and team level Take ownership of the strategy to help achieve excellence in localization quality across all platforms Hold translation and QA vendors accountable for quality standards aligned with Airbnb's expectations; review vendor-reported metrics and RCAs to identify trends and drive improvements. Coordinate language feedback from both users and Airbnb employees Develop and maintain linguistic and cultural standards and guidelines Collaborate with Creative teams in producing creative content, acting as supervisor for the local Copywriter. Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally Your Expertise: 8+ years in product localization with a proven track record of owning localization strategy in international launches in addition to managing language quality and content localization Fluency in English and native knowledge of Italian is a must Experience in building market strategies informed by thorough market research and data analysis Strong capability to collaborate across functions, driving partnerships, and initiatives forward Ability to show initiative and work independently, and drive initiatives at a strategic level Strong understanding of UI/UX localization (placeholders, tags, smart counts), CAT tools, i18n libraries, CLDR standards, and LLM-based machine translation Outstanding experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones Excellent ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills Track record of being a self-starter, self-motivated and outcome-oriented individual who seeks ownership and accountability Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments Must be able to prioritize and manage conflicting demands *Please submit your CV in English* Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Italy Annual Pay Range €55.000 — €65.000 EUR

Senior Machine Learning Engineer, Assistance Engineering at Airbnb. Location: Remote-USA. Official Greenhouse careers posting.

Staff Software Engineer, Assistance Engineering at Airbnb. Location: Remote - USA. Official Greenhouse careers posting.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. La communauté qui vous attend : En tant que gestionnaire principal·e de la qualité, cette personne sera responsable du programme de qualité d'AirCover. AirCover est le produit d'assurance d'Airbnb pour les hôtes et pour la protection contre les dommages matériels. Il couvre les demandes d'indemnisation à l'échelle mondiale, chaque dossier comportant une incidence financière directe. Votre contribution : Ce rôle exige une personne responsable de la qualité, capable de travailler avec rigueur dans des environnements où les conséquences d'une mauvaise décision sont importantes, où les processus sont complexes et où la mesure de la qualité doit aller au-delà du respect des comportements attendus afin d'évaluer l'exactitude et la justification des décisions. Journée type : Leadership stratégique et responsabilité du programme Prendre en charge et exécuter la stratégie de qualité pour AirCover en fonction de l'évolution des besoins de l'entreprise. Agir à titre d'unique responsable de la qualité pour AirCover. Établir et optimiser des modèles et des cadres opérationnels alignés sur le COPC. Représenter la qualité pendant les réunions sur les rapports d'activités hebdomadaires, mensuelles et trimestrielles, et avec la direction supérieure, et présenter une analyse proactive qui met en évidence les risques émergents. Mesure et exécution de la qualité Superviser l'exécution de l'évaluation de l'assurance qualité pour l'ensemble d'AirCover, à l'interne et sur les sites partenaires de l'EPA dans le monde entier, en veillant à l'application cohérente des processus et des cadres d'assurance qualité. Mener des analyses des causes profondes des défaillances systémiques, en traduisant les conclusions issues de l'assurance qualité en recommandations relatives aux produits, aux processus et aux politiques qui vont au-delà de l'accompagnement des agents. Définir la sélection des échantillons, les seuils d'alignement, l'analyse des causes profondes et les processus de correction au niveau des évaluateurs. Veiller à ce que chaque évaluation se termine par une mesure d'accompagnement formalisée et mettre en place des mécanismes de suivi permettant de déterminer si cet accompagnement se traduit par une amélioration du rendement au fil du temps. Observations, rapports et partenariat avec les parties prenantes Mettre en place et maintenir le cadre de qualité relatif à la remontée des problèmes à la direction et veiller à ce que les dossiers AirCover présentant un niveau de gravité élevé soient évalués. Mettre en œuvre un cadre d'analyse des détracteurs de l'IRC/de l'IRC prédictif afin de garantir la mise en évidence en temps réel des tendances globales. Élaborer une fiche d'évaluation du rendement des partenaires en matière d'assurance qualité en définissant clairement les responsabilités relatives à la précision de l'étalonnage, à l'exhaustivité de l'évaluation, à la détection des erreurs critiques et à l'efficacité de l'accompagnement. IA, assurance qualité automatisée et mise en œuvre technologique Établir des rapports d'ICP automatisés en éliminant les processus manuels. Favoriser l'adoption de l'assurance qualité automatisée en mettant particulièrement l'accent sur les caractéristiques propres aux interactions AirCover. Promouvoir les outils d'IA et d'analyse permettant de générer des informations et des rapports spécialisés. Leadership en matière de personnel et de culture Stabiliser l'équipe de qualité AirCover, une équipe répartie dans le monde entier. Favoriser une culture d'équipe unifiée qui élimine les écarts entre les équipes : échange de bonnes pratiques, apprentissage interrégional et partage proactif des connaissances. Fixer des attentes élevées et responsabiliser l'équipe quant à la qualité des résultats, à la fourniture d'informations et à l'engagement des parties prenantes. Travailler en étroite collaboration avec ses collègues afin de maintenir une voix cohérente et de qualité dans l'ensemble du portefeuille. Établir un partenariat de confiance avec la direction opérationnelle d'AirCover pour assurer un alignement constant et régler les problèmes émergents. Votre expertise : Au moins 10 ans d'expérience dans le soutien à la clientèle, l'assurance qualité ou les opérations, avec une expérience avérée dans la direction de programmes de qualité dans les services administratifs, les demandes d'indemnité ou les services financiers. Au moins 5 ans d'expérience en gestion d'équipes de qualité, y compris la gestion directe d'analystes de la qualité ou de responsables de la qualité dans une organisation de soutien mondiale basée sur des partenaires. Baccalauréat ou expérience équivalente, idéalement dans un domaine connexe. Un MBA ou une maîtrise est un atout. Expertise approfondie des méthodologies de qualité (COPC, AQS, Six Sigma, Lean), avec une capacité avérée à les appliquer à des environnements de soutien complexes et à volume élevé. Expérience avec les plateformes d'outils d'assurance qualité, y compris la maîtrise pratique de la conception de formulaires, de la gestion de l'étalonnage et du déploiement de l'assurance qualité automatisée. Capacité avérée à établir des relations de confiance avec les parties prenantes opérationnelles. Aisance à travailler dans des environnements complexes. Solides compétences analytiques, et capacité à tirer des informations des données d'assurance qualité, à élaborer des arguments solides à l'intention de la direction opérationnelle et à distinguer les problèmes liés aux agents des défaillances systémiques. Souhaité Certification COPC ; Six Sigma Green Belt ou Black Belt. Expérience avec Observe.AI . Expérience en gestion de programmes, gestion du changement ou conception organisationnelle dans un environnement technologique à forte croissance. Expérience au sein de modèles de gouvernance BPO/fournisseurs à grande échelle, ou en collaboration étroite avec ceux-ci (plus de 1 000 ETP partenaires répartis sur plusieurs sites et zones géographiques). Expérience directe de la qualité des réclamations d'assurance ou d'environnements de produits de protection équivalents à AirCover, y compris la conception d'évaluations fondées sur l'exactitude et les normes de défendabilité. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement. Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $128,000 — $160,000 CAD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: This Senior Quality Lead will own the quality program for AirCover. AirCover is Airbnb's host protection and property damage insurance product, handling claim reviews at global scale with direct financial exposure in every case. The Difference You Will Make: This function requires a quality leader who can operate rigorously in environments where the stakes of a wrong answer are high, the workflows are complex, and quality measurement must go beyond behavioral compliance to evaluate decision accuracy and defensibility. A Typical Day: Strategic Leadership & Program Ownership Own and execute the quality strategy for AirCover, aligned to the evolving needs of the business. Serve as the single accountable Quality leader for AirCover. Establish and optimize operating models and frameworks that are COPC-aligned. Represent quality in WBRs, MBRs, QBRs, and executive reviews; deliver a proactive narrative that surfaces emerging risks. Measurement & Quality Execution Oversee QA evaluation execution across AirCover, internally and at BPO partner sites globally, ensuring consistent application of QA processes and frameworks. Lead root cause analysis on systemic failures, translating QA findings into product, process, and policy recommendations that go beyond agent-level coaching. Define sample selection, alignment thresholds, root cause review, and evaluator-level remediation processes. Ensure evaluations close with a documented coaching action; build the tracking mechanisms to measure whether coaching is translating into performance improvement over time. Insights, Reporting & Stakeholder Partnership Build and maintain the executive escalation quality framework; ensure high-severity AirCover cases are evaluated. Implement an NPS/predictive NPS detractor analysis framework, ensuring global patterns surface in real time. Build a Partner QA Performance Scorecard, establishing clear accountability for Calibration Accuracy, Evaluation Completeness, Critical Error Detection, Coaching Effectiveness. AI, AutoQA & Technology Enablement Establish automated KPI reporting, eliminating manual processes. Drive AutoQA adoption, with particular focus on the attributes unique to AirCover interactions. Champion AI and analytics tools for Specialty insight generation and reporting. People & Culture Leadership Stabilize the AirCover quality team; a globally distributed team. Foster a One-Quality-Team culture that eliminates the cross-team divides: shared best practices, cross-regional learning, and proactive knowledge sharing. Set high expectations and hold the team accountable for output quality, insight delivery, and stakeholder engagement. Partner closely with peers to ensure one consistent quality voice across the portfolio. Build a trusted partnership with AirCover operational leadership to ensure consistent alignment and to address emerging issues. Your Expertise: 10+ years in Customer Support, Quality Assurance, or Operations, with demonstrated experience leading quality programs in back-office, insurance claims, or financial services. 5+ years managing quality teams, including direct management of Quality Analysts or Quality Leads in a global, partner-based support organization. Bachelor's Degree, preferably in related field required; MBA or Masters preferred. Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with a proven ability to apply them to high-volume, complex support environments. Experience with QA tooling platforms, including hands-on ownership of form design, calibration management, and AutoQA deployment. Proven ability to build trusted relationships with operational stakeholders. Comfortable operating in ambiguous environments. Strong analytical skills; able to derive insight from QA data, build defensible narratives for operational leadership, and distinguish agent-level issues from systemic failures. Preferred COPC certification; Six Sigma Green or Black Belt. Experience with Observe.AI. Background in program management, change management, or organizational design within a high-growth tech environment. Experience working in or closely with BPO/vendor governance models at scale (1,000+ partner FTEs across multiple sites and geographies). Direct experience with insurance claims quality, or AirCover-equivalent protection product environments, including accuracy-based evaluation design and defensibility standards. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is newly created and does not replace or backfill an existing position. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $128,000 — $160,000 CAD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Senior Quality Lead, Specialty is a newly created senior leadership role accountable for the quality program across several high stakes, high complexity Community Support functions: Safety, Premium Support, and CS Labs. These are not high-volume, routine support queues, they are the functions that handle sensitive guest and host interactions, carry high regulatory and reputational exposure, and demand a quality leader who understands the difference between behavioral compliance and genuine harm prevention. The Difference You Will Make: The successful candidate will arrive with a clear point of view on what world-class quality looks like in high-complexity, high-stakes support environments. A Typical Day: Strategic Leadership & Program Ownership Own and execute the Speciality quality strategy aligned to several critical priorities: breaking silos, aligning with stakeholders, defining a clear operating model, and driving measurable impact. Establish quality operating models with shared governance, consistent calibration standards, and clear accountability frameworks, while preserving the differentiation that each function requires. Represent Specialty quality in WBRs, MBRs, QBRs, and executive reviews; deliver a proactive narrative that surfaces emerging risks. Measurement & Quality Execution Oversee QA evaluation execution across all Specialty functions and partner sites globally, ensuring consistent application of QA processes and frameworks. Lead root cause analysis on systemic failures, translating QA findings into product, process, and policy recommendations that go beyond agent-level coaching. Formalize Audit the Auditor as an ongoing control: define sample selection, alignment thresholds, root cause review, and evaluator-level remediation processes. Ensure every evaluation closes with a documented coaching action; build the tracking mechanisms to measure whether coaching is translating into performance improvement over time. Insights, Reporting & Stakeholder Partnership Establish automated KPI reporting across all Speciality functions, eliminating manual processes. Implement an NPS/predictive NPS detractor analysis framework, ensuring global patterns surface in real time. Build a Partner QA Performance Scorecard, establishing clear accountability for Calibration Accuracy, Evaluation Completeness, Critical Error Detection, Coaching Effectiveness. AI, AutoQA & Technology Enablement Drive AutoQA adoption across Specialty tiers, with particular focus on the attributes unique to Safety. Govern the Responsible AI quality framework within Specialty: establish how Quality identifies, classifies, and escalates AI-model errors via CS Labs, and ensure this process is consistently applied and regularly reviewed as AI capabilities evolve. Champion AI and analytics tools for Specialty insight generation and reporting. People & Culture Leadership Lead a globally distributed team of Partner Quality Leads and Quality Insights Analysts. Foster a One-Quality-Team culture that eliminates the cross-team divides: shared best practices, cross-regional learning, and proactive knowledge sharing. Set high expectations and hold the team accountable for output quality, insight delivery, and stakeholder engagement. Partner closely with peers to ensure one consistent quality voice across the portfolio. Your Expertise: 12+ years in Customer/Community Support, Quality, Operations, or Trust & Safety, with direct experience leading quality programs in sensitive, high-stakes, or regulated support environments. Bachelor's Degree, preferably in related field required; MBA or Masters preferred. Demonstrated experience building or transforming quality programs for complex, non-routine support functions. Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean), with a proven ability to apply them to high-volume, complex support environments. Experience with QA tooling platforms, including hands-on ownership of form design, calibration management, and AutoQA deployment. Experience managing globally distributed quality teams across multiple functions, languages, and partner organizations in a 24/7 environment. Experience deploying or scaling AI/ML assisted QA tools (AutoQA, predictive NPS/CSAT). Strong executive presence: able to influence senior stakeholders, present a unified quality narrative in leadership forums, and drive alignment across stakeholders. Experience managing vendor partner governance: calibration oversight, performance improvement plans, and escalation frameworks. Preferred COPC certification; Six Sigma Green or Black Belt. Experience with Observe.AI. Background in program management, change management, or organizational design within a high-growth tech environment. Experience working in or closely with BPO/vendor governance models at scale (1,000+ partner FTEs across multiple sites and geographies). Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $192,000 — $235,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About Airbnb Host Community Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep hosts at the center of everything we do. The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies. About the Role The Senior Host Development Lead is an experienced leader responsible for the creation and execution of global educational programs and systems that inspire and empower Airbnb hosts to grow their business and deliver high quality hospitality. This role collaborates cross-functionally to build strategy, define scope, and lead execution of initiatives that support host onboarding, continuous learning, and long-term development throughout the host journey. Aligned with Airbnb’s highest-priority company goals, these initiatives take the form of scalable solutions—such as in-product content, webinars, workshops, articles, and online toolkits—designed to meet diverse learning styles and contexts in a way that is globally consistent and locally relevant. Each educational touchpoint is conceived as part of a broader, holistic system that shapes host success through education and recognition. Responsibilities: Drive the vision and strategy of key host education programs across the host lifecycle, from onboarding to long-term optimization. Manage the end-to-end strategy, design, and execution of scaled host education initiatives with cross-functional partners, ensuring alignment with Airbnb’s business objectives and brand values. Define program goals and optimize program effectiveness by aligning to OKRs (Objectives and key results) and continuously iterating based on data-driven insights and host feedback. Cultivate strong cross-functional relationships (Product, Marketing, Data Science, Policy, Design, Customer Support, Community, Supply) to influence priorities, align roadmaps, and deliver work that strengthens host development and broader business goals. Proactively lead programs to deliver on impact by effectively scoping work, ensuring stakeholder alignment, sequencing large-scale initiatives, removing obstacles, formulating viable solutions, and producing high-quality deliverables. Provide clear and compelling communication of program strategy, performance, and impact to cross-functional partners and senior/executive leadership. Partner with production and editorial teams in the hands-on creative production and detailed execution to deliver high-quality, on-brand educational content and experiences including: webinars, videos, articles, in-product content, live events, and toolkits. Mentor and support junior team members , fostering a culture of excellence, inclusion, and collaboration. Qualifications: Senior leader with 12+ years of experience in Consulting, Strategy, Marketing, Education, or Program Management. Proven track record of leading cross-functional strategic initiatives and driving results in a matrixed organization. Expertise in conceiving, designing, and facilitating educational content and programs for adults or professional audiences. Strategic thinker with the ability to connect broader business goals to precise detail-oriented execution. Strong data and analytics acumen, experience leveraging insights to guide decisions and optimize program impact. Exceptional communicator, skilled at engaging diverse audiences including executive leadership and external partners. Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities. Demonstrated success managing complex global programs at scale while balancing competing priorities and resources. Experience designing inclusive, culturally sensitive programs for global audiences. Experience and curiosity using LLMs/Generative AI to deepen research, accelerate work, and create prototypes. Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $192,000 — $240,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The role needs to be physically based in Bangkok, Thailand. The Community you will join: The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities. The difference you will make: As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A typical day: Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships Prospect and onboard new, high-quality supply in your assigned geography Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales Proven ability to handle operational complexity and ability to maximize the impact of resources Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners Represent Airbnb in external meetings and events with Core Hosts in your market Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Hold regular optimization calls and business reviews with your partners Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success Your expertise: 10+ years of experience in partnership, Business development, sales, or account management Experience in Tech (Travel tech is a plus) Experience in Vietnam is a must Strong time management and prioritization skills Proven track record of being able to effectively work a leads pipeline or book of business Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus The ability to get things done with constantly changing priorities, projects, and deadlines Ability to travel to Vietnam depending on business needs Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus Proven experience working cross-functionally Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; Charismatic self-starter who is resourceful and self-sufficient Fluent in Vietnamese and English is a must Our commitment to inclusion & belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: Airbnb’s Public Policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and regulatory context for our business, helping them to understand the significant social and economic contributions of our platform. Across the North America (“NAMER”) region, US and Canada specifically, we are engaged in hundreds of local conversations and negotiations with governments big and small. We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and stakeholders in making the case for fair, progressive home sharing rules. The Difference You Will Make: The main role of the Public Policy Manager is to ensure the conception and execution of successful policy campaigns in their assigned region. In coordination with the Public Policy Lead, the Public Policy Manager will draft, develop and execute integrated government relations, communications, stakeholder engagement and mobilization plans and projects to achieve key policy objectives As a Public Policy Manager, you must be meticulously organized, detail- and solutions-oriented. You are also able to see the big picture and prioritize projects strategically when needed, while understanding how to synthesize legislation, information and data that should be escalated to leadership. You should have a strong independent work ethic and excellent communication skills, and an ability to take big ideas and translate them into policy with a positive and creative outlook. The ability to develop and maintain good and strong relationships with key internal functions and stakeholders in the region and globally within Airbnb will be highly valued. A Typical Day: Develop and implement Airbnb’s legislative and public policy objectives; including helping determine advocacy priorities, positions, and strategies. Review legislative language, draft comments, and research issues to provide analysis and critical thinking on legislation affecting Airbnb’s priorities. Maintain relationships with an extensive network of contacts in local, regional, and national legislative, executive, and administrative offices, as well as with allied groups and coalition partners. Represent Airbnb in meetings with government and elected officials, as well as industry associations, Airbnb hosts, and other stakeholders. Represent Airbnb at public speaking engagements as directed by the Head of Public Policy. Manage consultants and agencies to support campaign plans. Ensure progress is reported accurately and regularly, and roadblocks flagged in a timely fashion. Works closely with cross functional partners to make sure that policy plans fit with business priorities. Monitor and track legislation and regulatory matters as directed. Support as needed to help implement Airbnb’s legislative and public policy activities. Your Expertise: 8+ years experience working with policy issues in a relevant business, political, governmental, legislative or regulatory context such as tourism and accommodation business, e-commerce / internet / platform regulation, housing and landlord/tenant law, or tax issues. Ability to quickly get up to speed on complex technical and regulatory issues. Ability to manage multiple complex projects simultaneously and navigate complex matrix organization with multiple stakeholders. Strong analytical and critical thinking skills; planning, memo-writing and budgeting/basic accounting skills with proficiency in major computer applications. Extremely creative; takes an entrepreneurial approach to the work with a proven track Record of being proactive. Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results. Excellent communicator with great presentation and writing skills Acute attention to detail; extremely organized and able to help keep others organized. Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills. Ability to exercise judgment and maintain confidentiality. Flexible with the ability to remain poised under pressure; adapts to situations as they arise. Embraces change and challenges with a positive and solutions-oriented approach. Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment; ability to resolve complex and unfamiliar problems in a timely and efficient manner. Passion for home-sharing and the mission of the company. Leadership skills and experience in managing other people and developing teams will be nice to have. Willingness to travel regularly within the assigned region. Your Location: Due to the nature of this position, the successful applicant will need to be based in New Orleans, LA or Atlanta, GA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $157,000 — $174,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Senior Software Engineer(AI/ML),Trust - India The Community You Will Join: Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform. The Difference You Will Make: As part of the Trust Engineering team, you will work in a team of talented software engineers to help us build intuitive & delightful experiences, strengthen our current offerings, and deliver new products to strengthen our Trust defenses. You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions to stay on top of the ever evolving attack vectors and make Airbnb the most safe and trusted community. There are still many unsolved problems to tackle in both online and offline risk, and we're looking for talented engineers to solve these challenges with us. A Typical day: Your contributions take a variety of shapes: Work with large scale structured and unstructured data, build and continuously improve novel ML systems, product integrations, and performance optimizations for Airbnb product, business and operational use cases. Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for AI/ML models, drive engineering decisions, and quantify impact. Work closely with other trust defense and platform teams to tackle the changing landscape of fraud attacks. Hands-on productionize, and operate AI/ML solution and pipelines at scale, including both batch and real-time use cases. Lead, mentor, challenge and grow enthusiastic, collaborative AI/ML culture within the organization Your Expertise: 7+ years of industry experience in backend/platform engineering (or equivalent) with BE/B.tech, preferably in CS, or equivalent qualification (experience in applied Machine Learning is a plus). Strong programming (Python / Java or equivalent), DSA plus solid data engineering foundations. Understanding of ML best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection) Experience with 3 or more of these technologies: Tensorflow, PyTorch, Kubernetes, Spark, orchestration (Airflow/Kubeflow), streaming/processing (Kafka/Spark/Ray), data warehouse (eg. Hive) Experience in building observability for AI systems (metrics/logging/traces), with automated alerting, dashboards, and SLO management. Industry experience building end-to-end Machine Learning infrastructure and/or building and productionizing Machine Learning models is a plus. Must have experience working in large tech product companies solving real world problems. Exposure to architectural patterns of a large, high-scale software applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms, models) Experience with test driven development, familiar with A/B testing, incremental delivery and deployment. Experience with the Trust and Risk domain is a plus. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹4,500,000 — ₹6,500,000 INR

Senior Staff Machine Learning Engineer, Post Training at Airbnb. Location: Remote - USA. Official Greenhouse careers posting.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make Help Airbnb leverage AI to redefine and accelerate Quality Engineering As an Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day Build, maintain, and effectively utilize automated tests, collaborate closely with engineering teams to ensure robust test coverage for features and releases, and actively participate in the continuous improvement of testing processes. Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency. Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development. Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release. Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles. Learn and apply AI-assisted tooling (LLMs) to accelerate test creation and maintenance. Your Expertise 1–2 years of experience in software development or test automation. Recent grads with relevant internship or project experience are welcome. Foundational knowledge of at least one programming language (e.g., JavaScript/TypeScript, Python, Kotlin, Swift, or Java). Some exposure to writing automated tests or working with a testing framework (e.g., Playwright, Cypress, Espresso, XCUITest) — through work, internships, or personal projects. Understanding of basic testing concepts, and eagerness to learn the testing pyramid, CI/CD, and quality best practices. Curiosity about applying AI/LLMs to testing and developer productivity. Comfortable collaborating in English. Bachelor’s degree in computer science/engineering or equivalent Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Homes team is responsible for growing Airbnb’s supply base and growing the destination business, ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities. The Difference You Will Make: As a Market Manager, your role will entail ensuring the health and growth of our supply in India. This will involve managing & growing Airbnb Supply and working very closely with your partners to ensure their growth. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of market success. This includes developing acquisition strategies, managing relationships with strategic partners—including creating new partnerships—and working closely with them to grow those relationships and make Airbnb the preferred platform of choice. You will also develop and refine scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets. Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. Implement strategies to effectively manage and optimize the long tail of homes Prospect and onboard new, high-quality supply within your assigned geography. Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. Your Expertise: Min 5 to 10 or more years of experience in sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. Based in Gurgaon and must be willing to regularly travel to meet your partners Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,750,000 — ₹2,500,000 INR

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities. The difference you will make: As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A typical day: Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships Prospect and onboard new, high-quality supply in your assigned geography Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales Proven ability to handle operational complexity and ability to maximize the impact of resources Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners Represent Airbnb in external meetings and events with Core Hosts in your market Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Hold regular optimization calls and business reviews with your partners Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success Your expertise: 10+ years of experience in partnership, Business development, sales, or account management Experience in Tech (Travel tech is a plus) Experience in Vietnam is a must Strong time management and prioritization skills Proven track record of being able to effectively work a leads pipeline or book of business Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus The ability to get things done with constantly changing priorities, projects, and deadlines Ability to travel to Vietnam depending on business needs Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus Proven experience working cross-functionally Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; Charismatic self-starter who is resourceful and self-sufficient Fluent in Vietnamese and English is a must Our commitment to inclusion & belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: This role is part of the Key Accounts team at Airbnb who manages the partner relationships with our largest Supply Enterprises & API connectivity software partners. The Difference You Will Make: We are looking for an experienced Senior Connectivity Partner Manager to accelerate our API Connectivity Partnerships in the fast-growing territories of Southeast Asia and India . As a member of the Key Accounts team, you will be managing partner relationships with strategic supply partners, including distribution software companies and other IT solutions for Airbnb’s accommodation partners in APAC. You will be responsible for prospecting, contracting, on-boarding and optimizing strategic partnerships to accelerate growth and performance on both sides. You will be reporting to the Regional Key Accounts Lead in APAC. A Typical Day: Own a portfolio of Airbnb’s key partners and act as the key representative for these partners. Execute a win-win strategy for your portfolio that drives commercial value to all parties and positions Airbnb as a top strategic partner across all distribution channels. Develop strong relationships with executives and decision makers within your API partner portfolio, ensuring that partnerships meet the highest industry standards and that commercial agreements and service-level agreements (SLAs) are consistently met. Use data to identify strategic opportunities and launch pilots to drive sales growth Conduct regular business reviews, QBRs and formal presentations for internal and external purposes. Educate clients on product updates and share partner feedback with internal stakeholders Prospect, onboard and optimize new API partners (technical integration, onboarding and growth of hosts/listings). Achieve quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth targets. Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support Build close working relationships with internal stakeholders (Product, Tech Support, Regional Sales, Revenue Operations, Legal) to provide support for key partners and unlock growth opportunities. Represent Airbnb in external meetings and industry events, specifically engaging with software partners and our community of hosts. Your Expertise: 10+ years of professional experience in a Key Accounts/Connectivity or Technical Partner Manager role at a global technology or hospitality tech company. World-class account management experience with a strong track record of successfully growing and building successful partnerships. Experience in the hospitality technology space, knowledge of OTA specifications, and experience with API integrations strongly preferred. Experience developing and executing sales and marketing initiatives in collaboration with external partners. Strong quantitative skills with a proven ability to leverage data in decision-making Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams. Effective time management and ability to prioritize in a fast-paced dynamic environment Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels Strong executive presence and the ability to effectively influence and present to top leaders internally and within the industry. Local knowledge - you must have solid operating experience in Southeast Asia/India . Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus . Our commitment to inclusion & belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory. These hosts can You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb. Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale. The Difference You Will Make: As Market Manager based in Sydney, you will be responsible for the supply health and growth in key markets across Australia and New Zealand managing professional host accounts and supply acquisition of high-quality inventory. You will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. A Typical Day: Manage a book of business consisting of professional hosts, ensuring their retention, growth, and optimisation on Airbnb. Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success. Manage and deliver innovative supply building projects from concept to implementation. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with product, communications, public policy, legal and customer support teams. Your Expertise: 5+ years of experience in sales, account management, business development or customer success 2+ years of technology, travel or hospitality industry experience Exceptional commercial acumen, with a deep understanding of revenue drivers, emerging industry trends, and the competitive landscape. Strong time management and prioritisation skills with ability to manage competing priorities. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Proven experience working with and influencing cross-functional stakeholders. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Charismatic self-starter who is resourceful and self-sufficient Fluency in English. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Senior Data Scientist, Guest & Host at Airbnb. Location: Remote. Official Greenhouse careers posting.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission. We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. Airbnb’s business grows rapidly year over year, and so does Airbnb Payments’ processing volume. Payments Compliance is an essential part of the Payments organization. Without it, Airbnb can be subject to fines and even forbidden from conducting business in certain markets. As a Staff Engineer in the Payments Compliance team, you would drive architectural decisions and implementation for the Compliance systems. The Difference You Will Make: We are looking for a self-motivated leader who is interested in working in a highly dynamic environment by collaborating with cross-functional and cross-geographical teams. As a Staff Engineer, you would be expected to bring deep expertise in building and operating large-scale platforms, and support Airbnb’s entire Compliance program and scale it to efficiently adapt to ever evolving regulatory needs. The Payments Compliance systems are complex and interface with various other parts of Airbnb. The systems, APIs, experiences, and tools that you develop will implement controls to make Airbnb compliant with regulations from around the world. This role centers on the compliance experiences that hosts and guests interact with directly, including the collection and management of the information we are required to obtain. The scope also covers screening of individuals and businesses against global regulatory requirements, and the continuous auditing that verifies our compliance controls are applied as intended. You will set technical direction across all three areas, because they are inseparable in practice: an experience is only as good as the compliance decision behind it, and neither holds up unless we can demonstrate the control was actually enforced. As a Staff engineer, you’ll be responsible for establishing a technical vision and building alignment within engineering and cross-functional teams, all while delivering a solution that is flexible, always available, efficient, and scales with the needs of the business. Your own unique skill set, rich experiences and thought leadership will be key to success in this role. A Typical Day: Lead the development and refinement of systems powering compliance. Partner with technical leaders inside and outside of Compliance to design and build the Compliance systems that are service-oriented, configurable, auditable and efficiently leverage existing Airbnb capabilities. Work closely with Product, Design, Policy, Operations and other cross-functional partners as part of a globally distributed team, to define and ship impactful features. Partner with other engineering teams in Airbnb to serve our users holistically. Lead and mentor engineers, both inside and outside your immediate team, in building solutions and developing skills. Advocate for and participate in efforts to advance Airbnb’s engineering processes and technical foundations. Drive systemic improvements by identifying patterns to streamline development, reduce toil and increase technical quality and operational excellence over time. Your Expertise: 9+ years of industry experience in a fast paced tech environment. BS/MS/PhD in Computer Science, a related field, or equivalent work experience. You have excellent communication skills and the ability to work well within a team and with teams across the engineering organization. You are a strong problem solver and have led a team that is on-call for production systems before. Technical leadership: hands on experience leading project teams and setting technical direction and strategy. Nice to have: Prior knowledge of Regulatory Compliance standards and experience in implementing those controls Proficiency in one or more back-end server languages (Java/Ruby/Go/C++/etc.) Experience with HTML, CSS and modern Javascript frameworks such as React. Exposure to architectural patterns of high-scale web and data applications. Be future looking - we might be focused on immediate regulations, but need to build for t

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The Difference You will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in Brazil. This will involve managing Hosts and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams and leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets. Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. Implement strategies to effectively manage and optimize strategic partnerships. Prospect and onboard new, high-quality supply within your assigned geography. Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. Represent Airbnb in external meetings with Hosts and at industry conferences in your market, solidifying the brand's presence and commitment. Support host community programs in your region, contributing to the growth and engagement of Airbnb's community. Your Expertise: 8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. Ability to communicate effectively in both English and Portuguese 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities. Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. Based in Brazil, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter. Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Brazil Monthly Pay Range R$22.000 — R$27.500 BRL

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Manager for Brazil, you will be responsible for the overall supply health of the Airbnb marketplace in your assigned territories. You will play a key role in ensuring high-quality listings, developing our host network, and accelerating supply growth. This role requires a combination of strategic thinking, executional discipline, and deep market understanding to drive results in a fast-paced environment. The Difference You will Make: This role requires candidates to be based in Brazil. This role is not eligible for relocation support. As a Market Manager, you will be responsible for supply generation, market health, and strategic development in your assigned markets. Your role will be pivotal in driving acquisition, ensuring quality, and optimizing host relationships, ultimately strengthening Airbnb’s position in the region. A Typical Day: Own the end-to-end market strategy for assigned territories, defining priorities across acquisition, availability, pricing, and quality. Manage a book of business consisting of assigned managed accounts, ensuring each account receives tailored support and is developed to maximize performance, supply contribution, and satisfaction. Own and deliver against key supply KPIs including NALs, FTBLs, Forward Nights Available, and overall market-level growth. Translate regional and country-level strategy into localized, actionable plans with clear impact on supply growth and market health. Identify structural supply constraints (e.g., regulatory, pricing behavior, host segmentation) and design solutions to unlock supply and improve performance. Monitor and analyze market health indicators, proactively identifying trends, risks, and opportunities, and driving corrective actions through WBR/MBR cadences. Implement and scale acquisition and optimization programs, including field sales, and host engagement initiatives. Design and operationalize repeatable playbooks that can be scaled across markets to drive consistent supply growth and performance. Operates in close partnership with the Senior Market Manager for Brazil, co-owning market priorities and acting as a strategic counterpart for defined territories. Influence cross-functional stakeholders (Public Policy, Communications, Central Teams) to unblock key initiatives and accelerate market growth. Maintain predictability and accountability by tracking performance against targets. Prioritize initiatives based on impact vs. effort, making clear trade-offs across acquisition, optimization, and retention strategies. Your Expertise: +7 years of experience in sales, account management, business development, or marketplace growth, preferably in fast-paced or high-growth environments. Strong ability to define and execute market-level strategies in complex and evolving environments. Demonstrated ability to influence without authority and collaborate effectively with cross-functional stakeholders. Strong analytical skills with the ability to translate data into actionable insights and measurable impact. Ability to identify high-impact opportunities, diagnose root causes, and design scalable solutions. Highly proactive, goal-oriented, and self-managed, with strong prioritization and decision-making skills. Strong business judgment and ability to operate effectively in ambiguous, fast-changing environments. Excellent communication and stakeholder management skills, both written and verbal. Fluency in English and Portuguese (mandatory). Experience working with CRM tools (Salesforce preferred). Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Brazil Monthly Pay Range R$14.000 — R$17.500 BRL

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: You will join the Payments Data Science organization, which sits at the intersection of Trust and Payments and powers the systems that move money safely and efficiently across Airbnb's global marketplace. The team spans payment optimization for guests and hosts, fraud and risk mitigation, complex measurement, and regulatory compliance. We partner directly with Payments product and engineering leadership, Finance, and Trust to ensure every transaction is fast, safe, and compliant at global scale. Our work directly shapes decisions made by senior leaders, including Payments executive leadership, and requires a rigorous, evidence-based approach to every recommendation we make. Our Data Science team enables this mission by providing reliable measurement frameworks to deliver robust data insights, build and enable state-of-the-art data products/models, and provide actionable and reliable business guidance. The Difference You Will Make: We are looking for a passionate data scientist to lead quantitative measurement efforts and bring novel scientific approaches to drive decision making across our platform’s payment experience. This data scientist will perform careful hypothesis generation, causal inference framework development, and model development/evaluation to ideate and drive payment strategies on our platform. This role will have a particular focus on payments fraud mitigation and loss optimization, with the goal of making our platform safer for our community. Our Data Scientists have a deep understanding of causal framework development, statistical analysis, machine learning model development and evaluation strategies, and the complications of running experiment/quasi-experimental methods in a two-sided marketplace. They have keen business sense and are able to develop novel solutions to fraud and risk problems that don't have an established playbook and utilize their findings to communicate across a wide range of partners to drive our data & product roadmaps. They are not only the trusted data expert on their team, but also a storyteller. Examples of projects you may work on include, development of novel metrics and frameworks that can efficiently measure outcomes (often balancing competing tradeoffs), generating deep root cause investigations and long term impact measurements, and building/evaluating ML and agentic models to optimize guest, host, and business outcomes. A Typical Day: Inference: Develop and apply causal inference methods, including experimental, econometric regressions, and quasi-experimental methods to measure a wide-range of platform/product impacts. AI/ML: Build methods for robust evaluation of ML/AI model efficiency and performance. Ability to identify use-cases for and develop predictive models to classify, segment, and interpret our users’ behavior. Support evaluation and optimization of agentic and LLM-based systems. Optimization: Develop methodologies to explore/simulate the impact of new interventions and develop data products to optimize product/operational strategies. Communication: Deliver robust research reports and effective data visualizations. Collaborate with and present to stakeholders to identify opportunities and communicate findings, and drive impact. Empowerment: Think strategically about opportunities to improve and scale our brand measurement and customer insights. Your Expertise: 5+ years of industry experience in a quantitative analysis role with a Master’s degree in a quantitative field (math / economics / statistics, and etc.), or 3+ years of experience with a Phd degree. Strong knowledge of causal inference, experimentation, applied statistical modeling, and end-to-end ML development. Skilled in statistical programming (Python or R) and database usage (SQL) Demonstrated track record of owning a business or technical domain end-to-end at a prior company: setting your own roadmap, being the accountable expert others escalate to, and driving a problem to resolution. Proven ability to communicate clearly and effectively to audiences of varying technical levels Ability to work independently, set your own roadmap, and drive cross-functional alignment Payments Fraud/Risk Domain expertise is a strong plus. Familiarity with evaluating agentic or LLM-based systems (e.g., decision-quality measurement, human-in-the-loop calibration) is a plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you m