Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover Insurance Platform team builds the systems behind AirCover, which includes Host liability insurance, Experiences liability insurance and Host damage protection. We are expanding insurance products across global markets and building the experimentation capabilities that help us understand and increase the share of Hosts and guests who are covered. You will join a fast-growing team with greenfield opportunities and a multi-year platform roadmap. The Difference You Will Make: Contribute to backend services and APIs for policy, coverage, enrollment and regional rules that scale to new markets. Translate product and regulatory requirements into clean, well-tested code and configurable platform behavior. Implement experimentation hooks, logging and metrics so Product and Data Science can test offers and measure attach rate with confidence. Partner with Product, Design, Data Science, Legal and other engineering teams to deliver high-impact work. Use data to find gaps in conversion and reliability, and drive fixes and improvements. Participate in code reviews, technical design discussions and operational improvements across the team. A Typical Day: Design, build and operate distributed backend services in a service-oriented architecture, with reliable monitoring, logging and alerting. Write and review code and technical designs, and apply sound engineering judgment within your scope. Build data pipelines and events that support analytics and experiments. Collaborate with infrastructure, security and privacy teams to meet high standards for data protection across regions. Take part in on-call rotations and help improve system reliability. Your Expertise: 3+ years of professional software engineering experience, with a focus on backend services. Proficiency in at least one backend language such as Java, Kotlin, Python or Go. Experience building and operating services and APIs, with working knowledge of relational databases and SQL. Bachelor's and/or Master's degree, preferably in Computer Science, or equivalent experience. Preferred Qualifications Experience with distributed systems and service-oriented architecture in a production environment. Familiarity with A/B testing or experimentation systems, and comfort using data to inform product decisions. Experience in insurance, payments, fintech or other regulated domains. Experience with multi-region or configurable, rules-driven platforms. Ability to work through ambiguity and collaborate deeply with cross-functional teams. Strong communication skills, able to explain technical topics to technical and non-technical audiences. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb , Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such a

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The world is changing how it works; not just in where we do it, but in how fast and how well we can do it. Airbnb has already shown that we can move with speed and intention. We navigated a pandemic, rebuilt our company from the ground up, had a successful IPO, and shipped product upgrades – all while working remotely. That experience didn't just change where we work. It changed what we believe is possible. Now, a new shift is underway. AI is fundamentally changing the leverage available to every team – compressing timelines, breaking down traditional job description silos, raising the ceiling on quality, and enabling small, focused groups to accomplish what once required much larger ones. At Airbnb, we are not treating AI as a future consideration. We are moving fast to embed it into how we operate today – using it to multiply the impact of every employee, every system, and decisions we make every day. The companies and teams that embrace this shift with urgency and discipline will define what's possible in the years ahead. We intend to be one of them. The Difference You Will Make: The Systems Engineer is a hands-on builder who moves fast, delivers with quality, and uses AI as a force multiplier in day-to-day work. In this role, you will configure, maintain, and continuously improve Airbnb's Atlassian platforms, and you will own end-to-end delivery of defined projects within the Jira Data Center deprecation and transition to Jira Cloud. You will work autonomously on projects that span several components and may not be fully defined, partnering with senior engineers and your manager to shape the details. You will spot where AI and automation can reduce toil and improve reliability for the teams we serve, then build those improvements. You bring solid platform knowledge, sound technical judgment within your domain, and the curiosity to grow toward senior-level scope. A Typical Day: Administer Jira Cloud Software (JSW), Jira Cloud Service Management (JSM), and associated Atlassian tooling; take ownership of assigned parts of the environment to improve reliability and quality, following established configuration standards and governance Design and implement Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices, contributing independently to designs and seeking senior review where needed Deliver end-to-end migration workstreams within the Jira Data Center to Cloud program, such as migrating a set of projects or a configuration domain, coordinating with stakeholders on cutover readiness Configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams Build and maintain dashboards and reporting using native Jira Cloud tooling; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy, and legal reasons. Support and maintain Airbnb's custom Forge applications in partnership with supporting systems engineering teams Support Atlassian access management, user lifecycle management, and license hygiene, and contribute to security posture improvements Partner with business stakeholders in requirements-gathering sessions, translate needs into configuration and automation solutions, and proactively highlight issues or risks in the work Configure Atlassian Rovo AI agents and automation rules; evaluate trade-offs between delivery speed and long-term sustainability, and apply AI responsibly and in context Write and maintain automation rules using Jira's native Automation engine and JavaScript; use the Jira REST API for integrations, data imports, and custom reporting Support testing cycles for platform changes and migrations; write and run test scripts, track defects, and ensure a rollback plan is in place before changes ship Participate in Agile ceremonies (sprint planning, retrospectives, standups) for platform-focused workstreams Keep system configurations, runbooks, and knowledge base articles up to date to support operational continuity and self-service Participate in the on-call rotation, respond to Atlassian platform incidents, and contribute to post-incident reviews Identify and reduce technical debt over time; provide constructive input in design and configuration reviews, and help teammates learn through specific examples and timely feedback Participate in hiring and onboarding, delivering clear and timely feedback on candidates Your Expertise: B

Software Engineer, Payments - Careers at Airbnb **Software Engineer, Payments** Remote, USA Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover Insurance Platform team builds the systems behind AirCover, which includes Host liability insurance, Experiences liability insurance and Host damage protection. We are expanding insurance products across global markets and building the experimentation capabilities that help us understand and increase the share of Hosts and guests who are covered. You will join a fast-growing team with greenfield opportunities and a multi-year platform roadmap. The Difference You Will Make: • Contribute to backend services and APIs for policy, coverage, enrollment and regional rules that scale to new markets. • Translate product and regulatory requirements into clean, well-tested code and configurable platform behavior. • Implement experimentation hooks, logging and metrics so Product and Data Science can test offers and measure attach rate with confidence. • Partner with Product, Design, Data Science, Legal and other engineering teams to deliver high-impact work. • Use data to find gaps in conversion and reliability, and drive fixes and improvements. • Participate in code reviews, technical design discussions and operational improvements across the team. A Typical Day: • Design, build and operate distributed backend services in a service-oriented architecture, with reliable monitoring, logging and alerting. • Write and review code and technical designs, and apply sound engineering judgment within your scope. • Build data pipelines and events that support analytics and experiments. • Collaborate with infrastructure, security and privacy teams to meet high standards for data protection across regions. • Take part in on-call rotations and help improve system reliability. Your Expertise: • 3+ years of professional software engineering experience, with a focus on backend services. • Proficiency in at least one backend language such as Java, Kotlin, Python or Go. • Experience building and operating services and APIs, with working knowledge of relational databases and SQL. • Bachelor's and/or Master's degree, preferably in Computer Science, or equivalent experience. Preferred Qualifications • Experience with distributed systems and service-oriented architecture in a production environment. • Familiarity with A/B testing or experimentation systems, and comfort using data to inform product decisions. • Experience in insurance, payments, fintech or other regulated domains. • Experience with multi-region or configurable, rules-driven platforms. • Ability to work through ambiguity and collaborate deeply with cross-functional teams. • Strong communication skills, able to explain technical topics to technical and non-technical audiences. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $162,000 — $186,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb. Offices: United States

Senior Data Scientist, People Analytics & Research - Careers at Airbnb **Senior Data Scientist, People Analytics & Research** Remote - USA Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: People Analytics & Research is a strong team of Data Scientists, Data Engineers, and Analysts. Our work is highly sought-after, and impacts stakeholders in our People function, and across the business. In this role, you'll take on some of the hardest questions about Airbnb's workforce - how we recruit, pay, develop, and retain our people - partnering with leaders across Recruiting, Compensation, Talent, and the wider business to turn rigorous analysis into decisions they act on. The Difference You Will Make: The People Analytics & Research team is looking for an experienced Data Scientist to lead and/or contribute to our most important research - applying causal inference and quasi-experimental methods to high-stakes people questions: how we recruit, hire, promote, and retain a best-in-class workforce; how we keep key company processes fair; and how work itself is changing. Employee listening and survey analysis are part of the mix, but the heart of the role is rigorous inferential research on observational people data. The role is highly cross-functional, and you will partner with Recruiting, Talent Leaders, Compensation, Legal, and Diversity & Belonging. We need a Data Scientist with a proven track record of translating data into insight and action. If you have a proven background in this field and are excited to help build Airbnb’s community, we want to hear from you. A Typical Day: • Collaborate with partners and stakeholders to understand people-related business problems, and gather relevant people data to analyze • Utilize appropriate statistical models and data science methodologies to gain insights, explain, or predict a wide variety of people-related processes, such as recruiting and hiring, promotion, retention, pay equity, productivity, and organizational effectiveness, among others • Translate data and insights into meaningful visualizations and stories to drive strategy, action, and decision-making with leaders across the business • Align research priorities with business priorities and take a customer-focused mindset in working with stakeholders • Lead the team's compensation analytics - the recurring, legally sensitive analyses that inform Total Rewards decisions on pay, compensation structure, and talent awards - in close partnership with Employment Legal and Total Rewards • Lead design and measurement of Airbnb's quality-of-hire metric with Recruiting, and own sensitive statutory and governance reporting • Be a constant learner, active listener, and teacher to advance data science, people analytics, and Airbnb • Use AI fluently - including the team's AirPanda platform and LLM-based agents - to accelerate analysis, prototyping, and synthesis, and to extend what a single researcher can deliver Your Expertise: • 5+ years in industry experience and a Master's degree/PhD in a quantitative field • Deep experience with causal inference on observational data and quasi-experimental research design and analysis • Proficiency in R or Python for statistical analysis, and SQL for data access • Familiarity with survey design and analysis, as one of several methods in the toolkit • Experience applying data science to compensation, recruiting, or broader workforce and organizational questions, including work with legally sensitive data • Ability to communicate clearly and effectively to cross functional partners of varying technical levels and drive impact • Experience working with large practical datasets Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $180,000 — $210,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb. Offices: United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. **The Community You Will Join** What if you could help shape the next generation of services that make hosting on Airbnb easier, smarter and more rewarding? At Airbnb, we're expanding beyond our core platform to create new products, partnerships and services that unlock opportunities for Hosts and introduce entirely new business lines. Our Hosting Services engineering team is entering an exciting phase of growth, with ambitious plans to accelerate the development of new products and third-party integrations. We're looking for a Staff Software Engineer who can help us turn that ambition into reality. This is an opportunity to shape technical direction, build products from the ground up and rethink how we scale engineering innovation. You'll join an ambitious London-based engineering team, collaborating closely with colleagues in the US, with the autonomy to challenge ideas, influence strategy and create meaningful impact. If you're excited by solving complex problems, building products people genuinely want to use and turning bold ideas into scalable businesses, we'd love to hear from you. **The Difference You Will Make** As a Staff Software Engineer in Hosting Services, you'll play a pivotal role in defining and delivering the technical foundations for Airbnb's expanding ecosystem of Host services. This is more than an architectural leadership role. You'll be a hands-on technical leader, product thinker and strategic partner, helping take new ideas from concept to launch, then continuously improving them to deliver meaningful customer and business outcomes. You'll work across engineering, product, design and business teams to shape what we build, how we build it and how we scale our ability to innovate. **Your Expertise** We're looking for an experienced, product-oriented engineer who combines deep technical expertise with the curiosity, ambition and leadership to build what's next. Your impact will include: • Build new products from zero to one: Lead the technical design and development of new customer-facing products, services and third-party integrations, helping create new business opportunities for Airbnb. • Shape technical strategy and architecture: Define the future state of major systems and services, designing flexible, reliable and scalable solutions that balance immediate product needs with long-term technical quality. • Accelerate engineering innovation: Identify new approaches, reusable patterns, tooling and AI-enabled development opportunities that allow engineering teams to deliver more products and integrations without proportionally increasing complexity or resources. • Own the full product lifecycle: Partner with product and design teams from early discovery and ideation through development, launch, iteration and product-market fit, ensuring solutions deliver measurable value to Hosts and the business. • Lead across the technology stack: Apply your expertise across backend systems, APIs, frontend, mobile and distributed architecture, remaining hands-on where needed to solve complex engineering challenges. • Drive technical excellence: Guide engineers across teams in making sound architectural decisions, navigating technical trade-offs and maintaining high standards of reliability, performance, efficiency and user experience. • Influence beyond your immediate team: Collaborate with engineering, product, UX, data science, data engineering and business stakeholders to align technical decisions with broader product and commercial objectives. • Challenge what's possible: Bring fresh thinking, question existing approaches and proactively identify opportunities to build better products, move faster and expand the impact of our engineering organisation. **Technical Experience & Capabilities** • 9+ years of software engineering experience, ideally within fast-paced, product-led technology environments, with a track record of delivering complex, high-impact solutions. • Strong backend engineering expertise, including designing and developing large-scale, service-oriented and distributed systems. • Proven experience building customer-facing products from zero to one, contributing to product definition, technical architecture, development and launch. • End-to-end product ownership, with experience iterating on launched products, responding to customer feedback and improving adoption, usability and business outcomes. • Broad full-stack engineering capability, with the confidence to work across backend, frontend, mobile, APIs and system architecture as technical challenges require. • Strong architectural design skills, including high-scale distributed services, well-designed APIs, data pipelines, efficient algorithms and reliable integrations. • Sound technical judgment, with the ability to balance speed of delivery, experimentation, scalability and long-term engineering quality. • A product-first engineering mindset, with an understanding that technical Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £120,000 — £150,000 GBP Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: No global movement springs from individuals. It takes an entire team united behind something big. On the Delivery team at Airbnb, we're proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that's why we're working so hard to build the world's most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. Our India Global operations hub delivers several of Community Support's most sensitive and complex specialty services, working as one team with our global process leads. We are looking for an agile, operationally strong leader who knows how to motivate and inspire teams in a cutting-edge and fast-paced environment. The Difference You Will Make: As a Senior Manager, Safety you will own end-to-end delivery for a portfolio of Global Operation's most sensitive and highest-severity specialty services, spanning close to 200 team members across Specialists, Team Specialists, Supervisors and Managers. You will be accountable for KPIs, people and the overall health of the business, with direct exposure to user-safety, regulatory and financial-loss risk and the authority to make final calls on complex, irreversible decisions. You will act as senior delivery partner to the global process leads for your services — translating global agendas into on-the-ground execution and giving those leads a single accountable counterpart at site. You will be expected to build and maintain trusted relationships with senior stakeholders while constantly looking for opportunities to streamline and optimize our operations. As our portfolio evolves, you should expect the mix of services in scope to change, and be comfortable picking up new skills and queues as the business requires. A Typical Day: Drive delivery performance across the portfolio: • Manage the day-to-day operations of the services in scope, driving the highest level of performance from the teams and establishing the right performance management and coaching structure and cadence in collaboration with Delivery leaders and Quality teams • Define, monitor, report and improve efficiency and quality metrics for each service based on its performance scorecard, keeping Global operations in India aligned to global standards while accounting for local nuance • Adapt and pre-empt adaptations of the performance management structure based on shifting business priorities, volume patterns and peak planning • Bring a data-driven lens to occupancy, SLA, capacity and workforce decisions, and make timely calls when the numbers move Lead and grow a multi-layered leadership team: • Lead a mixed layer of leadership — a Manager alongside Supervisors reporting in directly — which means being comfortable leading junior leadership hands-on rather than only through a manager layer • Coach Supervisors on daily performance management as readily as you set quarterly direction, and stay close enough to the floor to spot execution gaps early • Support Managers and Supervisors to ensure high employee engagement and delivery of a world class experience for both our community and our internal stakeholders • Oversee team structure, recruitment, onboarding, training and upskilling plans, and build a credible succession and cross-skilling pipeline across the portfolio • Be a focused, visible leader who creates supportive connections across the whole team through open communication, and who carries teams through change and periods of instability Partner with global process leads and eliminate functional silos: • Stay ahead of global Ops priorities and make sure ACC delivery is set up to execute them — owning the on-the-ground landing of global programmes to timeline and quality • Surface operational pain points early enough to influence global design rather than after the fact, and carry ACC best practice back into the global forums • Work across services and with Quality, Training, Business Process Improvement, Analytics and WFM to eliminate functional and working silos, so process changes land consistently rather than function by function • Feed insights into process, policy and tooling improvements, and drive relationships and coordinate requests with shared services teams • Support the global consolidation agenda where ACC is scaling towards becoming the primary or sole servicing site for a skill, ensuring transitions land without disruption to the community Manage senior and executive stakeholders: • Be responsible and accountable for executive and senior leadership stakeholder management, adapting your communication to the audience and remaining flexible and available to our leaders • Have a deep understanding and expertise of our operations, workflows, policies and systems, so you can assess cases yourself and make the right call on what needs to be done to solve our users' issues • Represent ACC credibly in global forums, holding policy, quality and risk conversations independently Work with the long term in mind to reduce the volume and severity of complex cases: • Track and understand the common themes behind complex cases and escalations, close the loop, and set up the right forums to solve root causes with cross-functional teams across Global Ops • Partner with cross-functional Airbnb teams to champion improvements to our process, policies and product that improve the customer experience and reduce community escalations Your Expertise: • Strong end-to-end frontline operations management experience in a customer-facing environment, with a track record of owning KPIs, people and business health for a large team; overall experience of minimum 13 years. • Highly agile — able to pick up new skills, services and queues quickly, and to re-prioritize as the portfolio and global agenda shift • Advanced people leadership, performance management, coaching and mentoring experience, including leading through both a manager layer and direct supervisor relationships • Comfortable operating hands-on with junior leadership: coaching Supervisors on daily execution while holding a longer-term agenda • Ability to work in a high-pressure environment with visibility to sensitive, confidential and potentially traumatic content, and to support a team working with the same • Experience in complex case management with VP-level stakeholders and above preferred; crisis management or Trust & Safety experience in a marketplace business is an advantage • Strong influencing, presentation, interpersonal and teamwork skills — able to work collaboratively and consultatively across expansive business partner organizations, including global process leads and shared services • Ability to handle multiple complex, fast-moving situations at once and make sound decisions with incomplete information • Highly organized with strong project management skills, able to switch between very tactical, urgent work and long-term planning or programme management • Strong analytical skills and a data-driven approach to operations • High energy, strong attention to detail, and the ability to prioritize and deliver in a fast-paced environment • Strong communication skills and the ability to take a team through significant change • Bachelor's degree or equivalent required; MBA or other Master's degree preferred • Ability to flex working hours to respond to global business demand; a high level of reactivity is expected • Comfortable to work in 24*7 rotational shifts with your team, and work from office in Gurugram. Our commitment to inclusion & belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹4,900,000 — ₹7,000,000 INR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Organic search is one of Airbnb's largest and most efficient acquisition channels, and the rise of AI answer engines is reshaping how travelers discover places to stay, things to do, and trusted Hosts. This role sits at the intersection of growth marketing, content strategy, and emerging AI search behavior, partnering closely with product, engineering, content, and data science teams to make Airbnb the trusted source that search engines and AI models cite. The Difference You Will Make As Senior Growth Marketing Lead, SEO, AEO, GEO, you will own the strategy and day-to-day execution for how Airbnb shows up in Google, AI Overviews, ChatGPT, Gemini, Perplexity, and the assistants that come next. You are an execution-focused operator with a career built in SEO — you write your own SQL, size opportunities from raw data, and ship. Success in this role means measurable gains in organic visibility, rankings, AI citations, traffic, bookings, and downstream conversion, along with a measurement framework that proves the business value of organic channels. This is a chance to define what AEO and GEO mean for Airbnb and build the playbook others follow. A Typical Day • Own the organic growth strategy and content roadmap across SEO, AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization) — covering technical SEO, content, on-site experience, and visibility in AI assistants such as ChatGPT, Google AI Overviews, Gemini, and Perplexity. • Manage internal content strategy for these acquisition channels: set priorities, briefs, templates, and quality standards for content and landing pages that drive organic and AI-referred traffic. • Run the channel hands-on — pull and analyze your own data in SQL, size opportunities, prioritize by impact, and drive launches and experiments from backlog to measured result. • Lead cross-functional relationships with product and engineering teams, embedding SEO and AEO best practices into web properties, app surfaces, and structured data. • Improve how well AI models understand Airbnb's listings, product, and policies so they represent Airbnb accurately and cite it as a source. • Build and evolve the measurement framework for SEO, AEO, and GEO — attribution models, leading and lagging indicators, dashboards, and revenue impact — including the ability to demonstrate the value of work that's difficult to attribute, such as preventive technical work or emerging AI channels. • Establish Airbnb's point of view on how AI-generated answers are reshaping travel discovery, and translate complex technical concepts into clear business narratives for senior leaders. Your Expertise • 10+ years of experience in SEO, including 2+ years in a senior/leadership capacity engaging with executives. • Strong SQL skills, writing your own queries to analyze crawl, log, search console, and conversion data without relying on analysts for core questions. • Proven track record of shipping SEO programs at scale and driving significant organic growth, from prioritization through launch and measurement. • Expertise in both technical SEO and content strategy, including site architecture, structured data, indexation, and content quality. • Working knowledge of how AI-powered search and answer engines operate (LLM-based retrieval, citation behavior, entity recognition), with a clear point of view on how to optimize for them. • Strong analytical foundation, comfortable with attribution challenges and building measurement frameworks that quantify the business impact of organic channels. • Experience working cross-functionally with engineering, product, content, and data science teams to implement SEO and AEO improvements at scale, and a track record of developing and retaining high-performing teams. • Preferred: experience in a two-sided marketplace or travel business where listing, location, and user-generated content pages are major organic surfaces; background in international SEO across multiple markets and languages; experience building programmatic or product-led SEO at scale; early-mover experience in AEO/GEO visibility monitoring and optimization; hands-on skill with Python, BigQuery, or similar tools and log/crawl analysis at scale. • Bachelor's degree or equivalent combination of education and progressive experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $196,000 — $245,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Airbnb's mission is to create a world where people can Belong Anywhere. We are seeking a technical, hands-on, mission-driven Staff Technical Program Manager (TPM) to lead Infrastructure Security initiatives, working with security and infrastructure engineers to keep the Airbnb platform secure, resilient, and transparent. You will partner closely with senior ICs and senior leaders across Airbnb on processes, strategy and execution. Airbnb is built on trust. Information Security is a horizontal function that spans the company to protect the platform millions of people use to explore the world and belong anywhere, including the cloud and data infrastructure everything else runs on. We are looking for someone who pairs program leadership with hands-on technical depth in security and infrastructure, understands the problem space, drives requirements, and tackles strategic challenges that align with Airbnb's larger goals. The Difference You Will Make You will play a crucial role in tackling projects that protect the cloud or data infrastructure behind the entire Airbnb platform, directly supporting the trust that guests and hosts place in us. Success in this role requires a strong sense of ownership, coupled with the ability to think critically and strategically while managing relationships with cross-functional stakeholders. A Typical Day • Shape and influence the technical direction of infrastructure security projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data. • Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution. • Define and secure stakeholder alignment on clear, measurable success criteria for security initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success. • Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges. • Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities. Your Expertise • 10+ years of work experience, with at least 8 years as a TPM or relevant experience. • Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish line. • Self-motivated, proactive, and proven ability to adapt well and work with teams having different operating cadences. • Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data-driven analyses, and influencing results. • Hands-on technical experience with infrastructure security, such as identity and access management, network security, encryption and key management, secure configuration, container and Kubernetes security, and data protection in cloud environments or data platforms. • Familiar with incremental delivery and deployment. • Ability to ramp up quickly and learn new technologies with minimal lag time. • Excellent written and oral business communication and people skills, with the ability to influence stakeholders. Your Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $200,000 — $250,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is seeking MBA students to join the Finance organization as Strategic Finance & Analytics Interns for our 2027 Summer Intern Program from May 24, 2027 - August 13, 2027. At Airbnb, we believe finance is about more than numbers. Our Strategic Finance & Analytics (SFA) team sits at the intersection of finance, strategy, and the business, partnering directly with leaders to decide where Airbnb invests, how we grow, and what we do next. We expect every member of the team to bring a CFO mindset to budget management, producing actionable insights, owning our performance story, and supporting day-to-day execution. We are looking for interns who are eager to learn, grow, and sharpen their strategic and analytical skills alongside leaders across Finance. While a return offer is never guaranteed, we have a track record of bringing exceptional summer interns back as full-time employees after graduation. The Difference You Will Make: You’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to: • Analyze complex business problems and issues using data to provide insight to decision-makers • Identify and interpret trends and patterns based on business data and market knowledge • Construct and present forecasts, recommendations, and strategic/tactical plans to stakeholders and leaders • Create specifications for reports and analysis based on business needs and required or available data elements. The exact project you work on during your internship will be dependent on the team you are placed in. You’ll have the opportunity to learn more about the work during the interview process. The Internship Experience As an intern, you’ll get first-hand experience on what it is like to be a Strategic Finance & Analytics Partner at Airbnb. You’ll have the opportunity to: • Team up with colleagues from a wide variety of backgrounds and perspectives. • Communicate with stakeholders, providing regular updates and insights. • Seek and offer feedback in a supportive, growth-oriented environment. • Participate in team meetings, learning sessions, and community events. • Share your ideas—your unique perspective is valued and welcomed! The exact project you work on during your internship will be dependent on the team you are placed in. You’ll have the opportunity to learn more about the work during the interview process. Your Expertise: We’re looking for first-year, full-time MBA students (expected graduation Spring 2028) at accredited U.S. business schools who bring the following skills and background: • 3–5 years of professional experience in areas such as financial planning & analysis, corporate development, management consulting, private equity, investment banking, or business operations • Excellent organizational and project management skills with the ability to define and execute projects independently • Strong relationship-building skills with various internal and external stakeholders • Clear, persuasive written and verbal communication, including presenting to senior leaders (e.g., the Chief Financial Officer or a VP of Finance) • Robust quantitative skills and experience analyzing complex data to deliver actionable recommendations • Experience with SQL, financial modeling, data analysis and visualization (Tableau or similar tools) • AI fluency and sound AI judgment: you know how to apply AI effectively to the work and projects in front of you, and when not to • Ability to manage your time and adapt to changing priorities • Interest in high-growth, technology, or hospitality companies • Authorization to work in the United States Preferred but not required: • Experience conducting industry research and due diligence How to apply: In addition to a resume, please submit a cover letter that addresses the following: • why Airbnb, • why you are interested in Strategic Finance & Analytics, • how this internship aligns with your long-term career goals, and • how your background meets the expertise requirements listed above. Deadline to apply: Sunday, November 1st at 11:45 pm PST How We’ll Take Care of You: Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits. Currency: USD Pay Rate: $48 per hour Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region. • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. • Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. • Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: • 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. • English and Italian is required, additional European languages are a strong plus • Based in Portland, Oregon and must be willing to regularly travel to your assigned territory. Typical expectation would be once every 4 to 6 weeks. • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Your Location: Due to the nature of this position, the successful applicant will need to be based in Portland, Oregon to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $111,000 — $123,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region. • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. • Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. • Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: • 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. • English and Italian is required, additional European languages are a strong plus • Based in Phoenix, Arizona and must be willing to regularly travel to your assigned territory. Typical expectation would be once every 4 to 6 weeks. • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Your Location: Due to the nature of this position, the successful applicant will need to be based in Phoenix, Arizona to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $111,000 — $123,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La différence que vous ferez : Airbnb est à la recherche d'un ou d'une gestionnaire, Excellence de la prestation de services, pour se joindre à son organisation Soutien à la communauté et diriger une équipe de spécialistes d'équipe au sein du Soutien Premium. Il s'agit d'un nouveau poste de gestion de personnel à temps plein, basé dans l'Est du Canada, en télétravail. Vous gérerez une équipe de 7 ou 8 spécialistes d'équipe répartis au Canada et dans la région EMEA (Europe, Moyen-Orient et Afrique), et vous les encadrerez et favoriserez leur développement dans trois domaines de travail : l'expertise en la matière, les opérations et l'administration, ainsi que les projets. Vous aiderez également l'équipe à passer d'un petit groupe autogéré à une structure régionalisée de plus grande envergure, dotée de systèmes et de processus plus formels, notamment pour ce qui est de la façon dont le travail est demandé, attribué et suivi. Vous devrez posséder une expérience concrète de la gestion de personnel (encadrement, gestion du rendement et perfectionnement des membres de l'équipe), une expérience du domaine des opérations du service à la clientèle, une bonne compréhension de l'hospitalité et du soutien Premium, ainsi qu'une utilisation active des outils d'IA dans votre travail quotidien. L'expérience de la direction d'une équipe en période de changement est essentielle. Une expérience en gestion de projet structurée ainsi qu'en analyse de données et en production de rapports est un atout majeur pour réussir dans ce rôle. Une journée typique : Diriger le travail d'expertise en la matière (EM) de l'équipe, à titre de première ligne du Soutien Premium • Bâtir et faire grandir une équipe mobilisée et diversifiée de sept ou huit spécialistes d'équipe au Canada et dans la région EMEA. • Encadrer les spécialistes d'équipe et rehausser leurs compétences, en les soutenant et en les stimulant afin qu'ils atteignent et dépassent les attentes. • Guider les spécialistes d'équipe vers des initiatives de gestion de projet de plus grande envergure. Créer des parcours de développement et des affectations de perfectionnement qui les mènent de la responsabilité de petits volets de travail à la direction de projets interfonctionnels. • Cerner et mettre en œuvre des améliorations de flux de travail, maintenir et améliorer les processus reposant sur Slack, et transmettre les constats à la direction. Gérer le travail d'opérations et d'administration de l'équipe en partenariat avec la Planification de la main-d'œuvre • Superviser la planification des horaires, y compris la tenue à jour de NICE et des feuilles de calcul connexes, ainsi que la gestion de la boîte de courriel des horaires. • Établir et suivre des cibles pour la qualité, le volume et les délais de traitement des consultations, en s'assurant que l'équipe offre les bons types de consultations. • Diriger le travail d'expertise en la matière (EM) de l'équipe, à titre de première ligne du Soutien Premium, en supervisant les consultations et les séances de mise à niveau. • Mettre en place une approche systématique, fondée sur la capacité, pour la prise en charge et la répartition du travail, en remplacement du bénévolat informel, et répartir équitablement les charges de travail au sein de l'équipe. • Gérer le travail d'opérations et d'administration de l'équipe en partenariat avec la Planification de la main-d'œuvre, y compris la planification des horaires, NICE et les feuilles de calcul connexes, ainsi que la boîte de courriel des horaires. • Cerner et mettre en œuvre des améliorations de flux de travail, et maintenir et améliorer les processus reposant sur Slack. Mener des projets qui permettent de faire évoluer les opérations et transmettre des constats sur le rendement aux leaders du Soutien Premium • Diriger et encadrer les spécialistes d'équipe pour qu'ils mènent des projets entièrement structurés, y compris la conception des processus, les communications, les plans de gestion du changement et le suivi des résultats. • Piloter des initiatives d'automatisation et de mise à l'échelle, notamment des outils dotés d'IA qui remplacent les processus manuels reposant sur des feuilles de calcul. • Transmettre aux gestionnaires et aux leaders du Soutien Premium les constats sur le rendement tirés du travail de consultation et d'administration, afin d'appuyer l'encadrement et l'amélioration du rendement. Bâtir et faire grandir une équipe mobilisée et diversifiée au Canada et dans la région EMEA • Assumer la responsabilité de la stratégie et des opérations liées aux personnes, de bout en bout. Cela comprend l'embauche, l'intégration, le développement des talents, ainsi que la mobilisation, le bien-être et le moral de l'équipe. • Encadrer les spécialistes d'équipe et rehausser leurs compétences, en les soutenant et en les stimulant afin qu'ils atteignent et dépassent les attentes. • Mettre en place une approche systématique, fondée sur la capacité, pour la prise en charge et la répartition du travail, en remplacement du bénévolat informel, et répartir équitablement les charges de travail au sein de l'équipe. • Accompagner l'équipe dans le changement, alors qu'elle passe de modes de travail autogérés à petite échelle à des systèmes et des processus plus formels et régionalisés. • Assurer la gestion courante, y compris en adaptant votre horaire pour chevaucher celui des membres de l'équipe de la région EMEA au besoin. Votre expertise : • Au moins 8 ans d'expérience progressive dans les opérations de centre de contact ou de service à la clientèle, avec des responsabilités croissantes en matière de stratégie et d'optimisation des opérations, et une participation à des programmes axés sur les données et la technologie. • Expérience directe de la gestion de personnel, y compris l'encadrement, la gestion du rendement et le perfectionnement des membres de l'équipe. • Baccalauréat exigé; MBA ou maîtrise équivalente fortement privilégié. • Expérience des opérations du service à la clientèle, avec une compréhension approfondie du fonctionnement des agents et des gestionnaires à grande échelle et de la façon de diriger efficacement les opérations. • Connaissance de l'hospitalité ou du soutien de niveau Premium, avec une idée claire de ce qui définit un bon soutien aux équipes de première ligne. • Aisance avec l'IA : utilisation active d'outils d'IA dans votre travail quotidien et à l'aise de diriger une équipe qui adopte rapidement l'IA dans ses flux de travail. • Compétences en gestion du changement, avec la capacité d'accompagner une équipe dans la transition de modes de travail informels vers des modes de travail structurés. • Expérience de la traduction d'objectifs et de stratégies de haut niveau en mesures concrètes et réalisables pour vos équipes. • Capacité de « parler le langage » des différentes parties prenantes de l'organisation (de l'ingénierie au produit, en passant par l'amélioration des processus et l'analytique), et d'adapter votre communication aux équipes de première ligne comme à la haute direction. • Expérience de travail au sein d'équipes mondiales à grande échelle, dans des environnements en constante évolution où l'ambiguïté et le changement sont la norme plutôt que l'exception. • Excellentes habiletés de communication pour collaborer avec les parties prenantes et assurer la transparence au sein de l'équipe. • Capacité de structurer des documents et des présentations pour travailler de façon interfonctionnelle, ou pour les présenter à la haute direction ou à un vaste public. • Capacité de mener des initiatives stratégiques au sein de l'organisation, en faisant preuve d'une grande force d'influence et d'un excellent sens de la gestion des parties prenantes. • Solide éthique de travail, proactivité, positivisme, professionnalisme, sens de la confidentialité et bon jugement. • Aisance à gérer les conflits, à donner et à recevoir de la rétroaction, et à traiter les enjeux liés aux employés et aux talents. • Compétence culturelle et engagement ferme à favoriser la diversité et l'inclusion au sein de l'équipe. • Capacité de travailler les fins de semaine et d'assurer des quarts de garde (exigence du poste), avec la souplesse nécessaire pour adapter vos heures afin de chevaucher celles des membres de l'équipe de la région EMEA. • Atouts : expérience en gestion de projet structurée (bureau de gestion de projets, ou PMO), y compris la documentation des processus et la mise à l'échelle des opérations; expérience avec Airtable ou des outils semblables; connaissance de NICE ou d'outils semblables de gestion de la main-d'œuvre; expérience de travail avec des équipes de la région EMEA ou de gestion à travers plusieurs fuseaux horaires. Votre emplacement : Ce poste est offert au Canada, en télétravail – Est. Il comprend la supervision d'employés au Canada et dans la région EMEA; vous devrez donc adapter votre horaire pour chevaucher celui des membres de l'équipe de la région EMEA au besoin. Le poste peut occasionnellement exiger de travailler dans un bureau d'Airbnb ou de participer à des rencontres hors site, selon ce qui est convenu avec votre gestionnaire. Bien que le poste soit admissible au télétravail, vous devez résider dans une province où Airbnb Canada, Inc. possède une entité enregistrée. Nous pouvons actuellement embaucher dans les provinces suivantes : Alberta, Ontario, Colombie-Britannique, Québec et Saskatchewan. Cette liste évolue continuellement; veuillez donc vérifier auprès de votre recruteur ou recruteuse les provinces à partir desquelles vous pouvez travailler. Notre engagement envers l’inclusion et l’appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement. Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $94,000 — $117,000 CAD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: Airbnb is seeking a Delivery Excellence Manager to join our Community Support organization and lead a team of Team Specialists within Premium Support. This is a new, full-time people manager position based in Canada East - Remote. You will manage a team of 7-8 Team Specialists across Canada and EMEA, coaching and developing them across three areas of work: subject matter expertise, operations and administration, and projects. You will also help the team move from a small, self-organizing group to a larger, regionalized operation with more formal systems and processes, including how work is requested, assigned and tracked. You will need hands-on people management experience (coaching, performance management and developing team members), a background in customer service operations, an understanding of hospitality and premium support, and active use of AI tools in your day-to-day work. Experience leading a team through change is essential. Structured project management and data/reporting experience are key to success in this role. A Typical Day: Lead the team's subject matter expertise (SME) work as the frontline for Premium Support • Build and nurture an engaged, diverse team of seven to eight Team Specialists across Canada and EMEA. • Coach and uplevel Team Specialists, supporting and challenging them to meet and exceed expectations. • Mentor Team Specialists into larger project management initiatives. Create development paths and stretch assignments that take them from owning small work streams to leading cross-functional projects. • Identify and implement workflow improvements, maintain and improve Slack-based processes, and bring insights back to leadership Run the team's operations and administration work in partnership with Workforce Planning • Oversee scheduling, including maintaining NICE and related spreadsheets and managing the scheduling inbox • Set and track targets for the quality, volume and turnaround of consult output, making sure the team provides the right types of consults. • Lead the team’s subject matter expertise (SME) work as the frontline for Premium Support, overseeing consults and refresher sessions. • Build a systematic, capacity-based approach to work intake and distribution in place of informal volunteering, and balance workloads fairly across the team. • Run the team’s operations and administration work in partnership with Workforce Planning, including scheduling, NICE and related spreadsheets, and the scheduling inbox. • Identify and implement workflow improvements, and maintain and improve Slack-based processes. Drive projects that scale operations and bring performance insights to Premium Support leaders • Lead and coach Team Specialists to run fully structured projects, including process design, communications, change management plans and success tracking • Drive automation and scaling initiatives, including AI-enabled tools that replace manual, spreadsheet-based processes • Bring performance insights from consult and admin work to Premium Support managers and leaders to support coaching and performance improvement Build and nurture an engaged & diverse team across Canada and EMEA • Own and manage end-to-end people strategy and operations. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale • Coach and uplevel Team Specialists, supporting and challenging them to meet and exceed expectations • Build a systematic, capacity-based approach to work intake and distribution in place of informal volunteering, and balance workloads fairly across the team • Lead the team through change as it moves from small, self-organized ways of working to more formal, regionalized systems and processes • Keep up with day-to-day management, including flexing your schedule to overlap with team members in EMEA when needed Your Expertise: • 8+ years of progressive experience in contact center or customer service operations, including increasing responsibilities in strategy, operations optimization, and involvement in data and technology-driven programs. • Direct people management experience, including coaching, performance management and developing team members • BA/BS degree required; MBA or equivalent Master’s degree strongly preferred • Background in customer service operations, with an in-depth understanding of how agents and managers work at scale and how to run operations effectively • Hospitality or premium tier support knowledge, with a clear sense of what good looks like in supporting frontline teams • AI fluency: active use of AI tools in your day-to-day work, with comfort leading a team that is rapidly adopting AI in its workflows • Change management skills, with the ability to lead a team through a transition from informal to structured ways of working • Experience translating big picture goals and strategy into implementable and concrete actions for your teams • Ability to “speak the language” of various stakeholders within the organization (from engineers to product to process improvement to analytics) with a capacity to adapt communication to frontline teams or executive leadership • Has worked in global teams at scale in fast paced environments where ambiguity & changes are the norm rather than the exception • Excellent communication skills for collaborating with stakeholders and ensuring transparency within the team • Ability to formalize documents & decks to either work cross-functionally or present to senior leadership or vast audiences • Ability to drive strategic initiatives within the organization exercising deep influential skills & stakeholder management • Strong work ethic, proactive, exhibits positivity, professionalism, confidentiality and good judgment • Comfort with conflict, giving and receiving feedback, and handling employee/Talent issues • Cultural competency and a strong commitment to fostering diversity and inclusion within the team • Ability to work weekend days and on-call required, with flexibility to adjust your hours to overlap with team members in EMEA • Nice to have: structured project management (PMO) experience, including process documentation and scaling operations; experience with Airtable or similar tools; familiarity with NICE or similar workforce management tools; and experience working with EMEA teams or managing across time zones This position is Canada - Remote East Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is newly created and does not replace or backfill an existing position. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $94,000 — $117,000 CAD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Please note this is a hybrid 12 month fixed-term contract position from our Paris office. Please submit your CV in English. The Community You Will Join The Global Markets Strategic Finance & Analytics team provides budget oversight, reporting, strategic planning and analytical decision making support to the Global Markets team and in-region business teams across EMEA. In addition this team supports identifying and pursuing opportunities to drive growth and business impact for our international business. The Difference You Will Make • While your formal reporting structure is into the Director, Strategic Finance & Analytics, EMEA, on a day-to-day basis you will work closely with the cross-functional team that is based in-region. • You will directly support Country Managers (and their teams) based around EMEA to drive clear reporting, produce actionable insight, track core KPIs, evaluate investment decisions and work cross-functionally to develop strategies to solve problems. • The individual is expected to be a strong cross-functional business partner who has a combination of hands-on analytical skills, financial modelling expertise, commercial acumen, and the ability to package their insights into strong narratives appropriate for senior executive consumption. They will be comfortable working in cross functional teams based in EMEA and around the world including Finance & Accounting, Business Operations, Data Science, Marketing, Product and Supply. • The ideal candidate relishes the opportunity to roll up their sleeves to drive meaningful impact, possess strong stakeholder management skills, and is a self-starter that is comfortable with ambiguity in a fast paced global work environment. • This person will have a high degree of visibility with senior management within the organization, including Country Managers, Regional and Finance Leaders. A Typical Day • Partner with a Country Manager in driving performance management, including development and ongoing analysis of KPIs, creating goals/OKRs and measuring performance. • Develop a deep understanding of what levers drive growth and efficiency for our business and translating that into investment cases and initiatives to drive business impact. • Partnering with the business on annual planning and budgeting, laying out risks and opportunities and debating strategies and capital allocation to maximise growth. • Stepping in to lead EMEA’s monthly business review and speaking to key drivers of variance to goal and potential actions to improve performance. • Modelling and summarising the implications of a regulatory action and potential mitigating actions we could take to minimize business impact. • Joining a call with the Regional Marketing team to discuss changes to channel or country spend and helping bridge local and regional considerations. • Digging into the regional impact of a global product feature and identifying relevant regional insights that could point to local optimization opportunities. • Analytical deep dives: Conduct deep dives into business trends across EMEA and different segments of the business. Independently lead data extraction, analysis, visualization, and presentation. • Build ad hoc reporting and analysis to help business operations and other cross functional partners understand the drivers of performance for key performance indicators. Your Expertise • 3+ years of relevant experience. Ideally, you have demonstrated relevant experience in an analytical role such as Strategic Finance, Financial Planning and Analytics (FP&A), Strategy/Management Consulting, Investment Banking or Business Operations. • Bachelor’s degree in finance, economics, mathematics, accounting, engineering, statistics or other relevant field that demonstrates quantitative orientation; MBA or advanced degree a plus. • Superb financial modeling and quantitative analysis skills, SQL experience highly preferred. • Strong analytical abilities and able to synthesize complex information. You enjoy absorbing large amounts of data and qualitative insights and can quickly develop a strong narrative that leads to recommendations and builds our understanding of the business. • Stakeholder Management: The ability to work and influence cross-functionally in a matrixed business environment is a must. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment. • Excellent written and verbal communication skills, including the ability to put together clear, polished, insightful recommendations for peers, managers and senior management. • You’re very comfortable with financial modeling in Excel, and are willing to gather internal and external data points to help build a comprehensive business case. • You’re someone who possesses grit and finds creative ways to get the job done. You bring high energy and the ability to prioritize and deliver in a fast paced environment while balancing multiple projects. • Relevant Sector Experience: Experience in B2C technology businesses is preferred, particularly Marketplace/Classifieds/E-Commerce businesses; broader experience in B2B technology, including Fintech and B2B Software will also be considered. • Fluent in English and French. • Experience in travel and hospitality is a plus. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. France Annual Pay Range €64.000 — €75.000 EUR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Information Security org plays a critical role in maintaining and building our community’s trust in our platform that enables millions of users to explore the world and belong anywhere. The Secure Software Development Engineering team is dedicated to ensuring the security and protection of the data of millions of users on our platform as they explore the world. The Difference You Will Make: You will lead the team that builds Airbnb's security products for engineers: secure development frameworks, secure-by-default infrastructure products, and identity and access platforms. We ship products, not policies. Reporting into InfoSec leadership, you’ll work closely with infrastructure, product engineering, and compliance partners across the company. Our users are Airbnb engineers across infrastructure and product, and adoption is the measure that matters. A Typical Day: • Own the roadmap for a portfolio of security products spanning secure SDLC, vulnerability management, infrastructure security, and platform identity, with real dependencies on partner orgs. • Drive product thinking: who the user is, what adoption looks like, what gets deprecated. A security product only counts when engineers choose to use it. • Find the next problem before it finds you. Spot gaps in the company's security posture, shape them into work the team can own, and bring the case to leadership rather than waiting for it to be assigned. • Turn engineering progress into a story leadership can act on. Progress, so-what, dates, and the ask. • Resolve ownership questions between teams before they become conflict. Platform identity, agentic identity, and infrastructure policy are live seams. • Grow senior and Staff engineers through sponsorship, not supervision. Hiring, promotion cases, coaching. Your Expertise: • 3-5+ years of hands-on experience managing a software engineering team and 9+ years of relevant software development industry experience in a fast paced tech environment. • Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. • Strong product and design instinct, previous proven experience building delightfully designed experiences. • Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners. • Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. • Experience leading and shipping large initiatives with high business impact, shipping or running security software engineering or infrastructure products that software engineering teams integrate with and depend on. • Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000 — $265,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must. The Community You Will Join: Airbnb’s Legal Department embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company. The Difference You Will Make: Airbnb is looking for an experienced attorney to join our Corporate Legal team. Reporting to Airbnb’s Lead Counsel, Corporate, you will partner closely with Airbnb’s Corporate Development team and other legal and cross-functional teams on M&A as well as other corporate and investment transactions. From time to time, you may also provide legal support for other teams (e.g., Sustainability, Treasury) as part of the Corporate Legal team’s general practice. A Typical Day: • Lead and support mergers, acquisitions, joint ventures, investments, warrants and other corporate transactions through all stages of a transaction lifecycle, including assessment of potential targets, deal structuring, due diligence, negotiation and deal execution • Provide strategic legal advice to senior management and other internal stakeholders regarding M&A strategy, risk management and execution • Draft, review and negotiate transaction documents, including letters of intent, definitive agreements and ancillary documents • Work collaboratively with multiple cross-functional teams across the company • Manage outside counsel, including the coordination of efforts to ensure effective legal support during the transaction process • Contribute to the development of internal legal processes and best practices for M&A transactions • Assist and collaborate on other Corporate Legal matters Your Expertise: • JD and 5+ years of relevant experience working at a law firm or in-house, focused on M&A and corporate transactions • Track record of independently running deal workstreams • Willingness to roll up sleeves (no job too big, no job too small) • Strong organizational and process management skills • Excellent verbal and written communication skills • Sound business judgment, attention to detail and the ability to find practical and creative solutions to both legal and business problems • High level of integrity, professionalism, intellectual curiosity and willingness to grow • Positive attitude, sense of humor and high EQ • Passion for the Airbnb mission • Licensed in a US state This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $196,000 — $230,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: • The Analytics Infrastructure team’s mission is to enable universal data-informed decision-making at Airbnb. We achieve this by providing an integrated suite of analytics frameworks, services and applications. We’re infrastructure and full stack engineers with a human focus: customer-centric, quality driven, helpful and empathetic. • As a backend / fullstack software engineer on the Analytics Products team (which is part of Analytics Infrastructure) you will have the opportunity to build data tools which enable data practitioners to efficiently explore and analyze data to create insights. The team manages data products used by 7,000 monthly active users, including our in-house build AI for Data product, BI product ( Apache Superset ) and Notebooks and their integrations within the Data Platform tooling, like Airbnb’s in-house build Metric system which enables metric consistency at scale. The Difference You Will Make: • Shape up the future of AI powered Data Analytics at Airbnb. By working on improvements to our AI agent for Data, researching industry best practices and AI advancements, you will get to shape up and drive how our internal users get value from data. • Collaborate with other data platform teams to build integrations of our data tools with Airbnb's data platform’s ecosystem, like the metric infrastructure which enables metric consistency at scale, data management platform which enables data discovery and data management, data warehouse infrastructure and services, and more. • Continue to hold high quality bar for our data tools, to ensure high stability and reliability for Airbnb’s data practitioners. A Typical Day: • Build new features to support user’s workflows within our data products (Superset, AI agent for Data, Notebooks) • Collaborate with teams within Airbnb’s data platform on integrations of our data products within the data platform’s infrastructure. • Engage with users of our products - we expect all engineers to be able to drive projects end to end, gather user feedback or collaborate with product managers, create and manage feature roll out plans and migrations. • Contribute to maintaining a high technical quality bar by identifying quality or architecture improvements projects, improving testability, observability, and reviewing other’s code and technical designs. • Support users and the team’s operations via lightweight on-call support. Your Expertise: • 8+ years of full-time, relevant industry experience, with expertise in building backend or fullstack applications • Hands-on experience with data (SQL, Data Engineering, Analytics Engineering) or internal data applications development • Passion for building interactive and delightful user experiences and engaging with users. Ability to drive cross functional projects including alignment, collaboration and roll out with partner teams and users. • Appetite for high quality code and robust systems, including observability, reliability. • Experience with building AI agents, context engineering, AI harness is a plus. • Expertise with frontend development - HTML, CSS, Typescript, Javascript and modern front-end frameworks such as React is a plus. • Experience in big data technologies e.g: Airflow, Spark, Trino, etc. is a plus. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: • The Analytics Infrastructure team’s mission is to enable universal data-informed decision-making at Airbnb. We achieve this by providing an integrated suite of analytics frameworks, services and applications. We’re infrastructure and full stack engineers with a human focus: customer-centric, quality driven, helpful and empathetic. • As a backend / fullstack software engineer on the Analytics Products team (which is part of Analytics Infrastructure) you will have the opportunity to build data tools which enable data practitioners to efficiently explore and analyze data to create insights. The team manages data products used by 7,000 monthly active users, including Apache Superset , Notebook tool and AI for Data chat product and their integrations within the Data Platform tooling, like Airbnb’s in-house build Metric system which enables metric consistency at scale. The Difference You Will Make: • Shape up the future of Apache Superset through open source collaboration, internal user engagement and direct code contributions. By plugging into the open source community - Superset releases, roadmap and operational processes, you will help shape and drive new Apache Superset improvements and features and ensure they scale for Airbnb’s user base. • Collaborate with other data platform teams to build integrations of our data tools with Airbnb's data platform’s ecosystem, like the metric infrastructure which enables metric consistency at scale, data management platform which enables data discovery and data management, data warehouse infrastructure and services, and more. • Continue to hold high quality bar for our data tools, to ensure high stability and reliability for Airbnb’s data practitioners. A Typical Day: • Build new features to support user’s workflows, within our data products (Superset, AI for Data Chat, Notebooks) and integrations of our tools within the Data Platform’s ecosystem • Collaborate with Apache Superset open source community and make contributions to the Apache Superset project • Prepare, test and release Superset OSS official releases internally for Airbnb • Collaborate with teams within Airbnb’s data platform on integrations of our data products within the data platform’s infrastructure. • Engage with users of products our team owns - we expect all engineers to be able to drive projects end to end, gather user feedback or collaborate with product managers, create and manage feature roll out plans and migrations. • Contribute to maintaining a high technical quality bar by identifying quality or architecture improvements projects, improving testability, observability, and reviewing other’s code and technical designs. • Support the team’s operations via lightweight on-call support. Your Expertise: • 5+ years of full-time, relevant industry experience, with expertise in building backend services in Python. • Expertise with frontend development - HTML, CSS, Typescript, Javascript and modern front-end frameworks such as React is a plus. • Hands-on experience with data (SQL, Data Engineering) or big data technology is a plus, e.g: Airflow, Spark, Trino, etc. • Experience in some combination of internal application development, data infrastructure, and analytics engineering is a plus. • Appetite for high quality code and robust systems, including observability, and reliability. • Ability to drive cross functional projects or migrations - including alignment, collaboration and roll out with partner teams and users. • Passion for building interactive and delightful user experiences and engaging with users . Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Technology Finance partners across Infrastructure, Engineering, and Product teams to plan, forecast, and manage the cost of running Airbnb's cloud and AI platforms. The team sits at the intersection of finance and technical infrastructure, translating usage trends — cloud compute, storage, and AI spend — into forecasts and cost narratives that inform company-wide investment decisions. Key cross-functional partners include Engineering, Procurement, and FP&A, among others. The Difference You Will Make: This role owns the understanding, forecasting, and influencing of Airbnb's total cloud and AI spend, spanning traditional AWS infrastructure and AI. Success looks like a cost narrative leadership can act on, and identified efficiency opportunities that measurably bend the cost curve without degrading product or employee experience. This includes leading planning cycles (FY26 close-out, FY27 guidance) and driving month-over-month rigor in cost variance analysis. A Typical Day: • Build and maintain the monthly/weekly cloud and AI cost forecast, reconciling actuals against plan and explaining variance drivers to leadership. • Track AI spend by category and by model/provider mix, flagging shifts in usage or pricing that affect the forecast. • Partner with Infrastructure and AI Platform engineering teams to size, validate, and prioritize efficiency initiatives (model routing, token optimization, provider migration). • Own migration-tracking reporting (e.g., provider mix shifts, cost impact of model changes) and ensure the underlying data is traceable back to source systems. • Prepare and present cost updates to a broad, senior audience, translating technical usage data into clear financial narratives. • Identify and quantify new cost efficiency opportunities in partnership with technical stakeholders, and track them through to landed savings. • Run monthly and ad hoc reviews with Finance and Tech leadership Your Expertise: • 10 years of finance, FP&A, or cost management experience, ideally including direct exposure to cloud infrastructure costs • Prior experience with AI/ML infrastructure costs strongly preferred. • Demonstrated ability to build and maintain complex financial models and forecasts in ambiguous, fast-changing environments. • Strong track record partnering with engineering/technical teams to translate usage data Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $168,000 — $206,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. **The Community You Will Join** The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb's global brand, reach and resources. We're growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn't find on their own. For guests, we open up a wider world of places to stay and discover. We're building this at scale, and we're looking for people who want to build it with us. **The Difference You Will Make** As a Market Manager, your role will entail ensuring the health and expansion of our supply in Italy. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in the region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel's success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets across your managed regions, aiming to secure our long-term success. **A Typical Day** • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Implement strategies to effectively manage and optimize your portfolio of hotels in Italy, from independent and family-run properties to groups and chains. • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. • Acquire comprehensive knowledge of Italian market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests. **Your Expertise** • 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. • Fluent Italian and English are required; additional European languages are a plus. • Based in Milan, and must be willing to regularly travel to your assigned territory across Italy. Typical expectation would be once every 4 to 6 weeks. • Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Italy Annual Pay Range €51.000 — €58.000 EUR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. **The Community You Will Join** The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb's global brand, reach and resources. We're growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn't find on their own. For guests, we open up a wider world of places to stay and discover. We're building this at scale, and we're looking for people who want to build it with us. **The Difference You Will Make** As a Market Manager, your role will entail ensuring the health and expansion of our supply in Spain. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in the region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel's success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as Barcelona) and emerging, untapped markets across your managed regions, aiming to secure our long-term success. A Typical Day • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Implement strategies to effectively manage and optimize your portfolio of hotels in Spain, from independent and family-run properties to groups and chains. • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. • Acquire comprehensive knowledge of Spanish market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests. **Your Expertise** • 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. • Fluent Spanish and English are required; additional European languages are welcome. • Based in Barcelona, and must be willing to regularly travel to your assigned territory across Spain. Typical expectation would be once every 4 to 6 weeks. • Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Spain Annual Pay Range €50.000 — €60.000 EUR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. **The Community You Will Join** The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb's global brand, reach and resources. We're growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn't find on their own. For guests, we open up a wider world of places to stay and discover. We're building this at scale, and we're looking for people who want to build it with us. **The Difference You Will Make** As a Market Manager, your role will entail ensuring the health and expansion of our supply in France. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in the region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel's success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as Paris) and emerging, untapped markets across your managed regions, aiming to secure our long-term success. **A Typical Day** • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Implement strategies to effectively manage and optimize your portfolio of hotels in France, from independent and family-run properties to groups and chains. • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. • Acquire comprehensive knowledge of French market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests. **Your Expertise** • 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. • Fluent French and English are required; additional European languages are a strong plus. • Based in Paris, and must be willing to regularly travel to your assigned territory across France, around 35% of the time • Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. France Annual Pay Range €61.000 — €72.000 EUR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. **The Community You Will Join** The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb's global brand, reach and resources. We're growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn't find on their own. For guests, we open up a wider world of places to stay and discover. We're building this at scale, and we're looking for people who want to build it with us. **The Difference You Will Make** As a Market Manager, your role will entail ensuring the health and expansion of our supply in the DACH region (Germany, Austria and Switzerland) and parts of Central Eastern Europe. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in the region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel's success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as Berlin, Munich, Vienna, Hamburg) and emerging, untapped markets across your managed regions, aiming to secure our long-term success. **A Typical Day** • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Implement strategies to effectively manage and optimize your portfolio of hotels in DACH, from independents and family-run properties to groups and chains. • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success, including navigating differing local regulatory and tax requirements across Germany, Austria and Switzerland. • Acquire comprehensive knowledge of DACH market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests. **Your Expertise** • 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Fluent German and English are required; additional European languages are a plus. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects. Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. • Based in Berlin, and must be willing to regularly travel to your assigned territory across Germany, Austria and Switzerland. Typical expectation would be once every 4 to 6 weeks. • Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Germany Annual Pay Range €71.000 — €84.000 EUR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. **The Community You Will Join** The Airbnb Hotels organization operates with a start-up spirit inside a much larger company. You get the speed, ownership and entrepreneurial energy of a small team, backed by Airbnb's global brand, reach and resources. We're growing fast, and the people who join have an outsized impact on where we go next. For hotels, we are a source of incremental bookings and new demand, helping them grow their business and reach guests they wouldn't find on their own. For guests, we open up a wider world of places to stay and discover. We're building this at scale, and we're looking for people who want to build it with us. **The Difference You Will Make** As a Market Manager, your role will entail ensuring the health and expansion of our supply in the United Kingdom. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in the region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel's success on Airbnb. This includes developing tiering and account management strategies and managing relationships with strategic partners, as well as internal stakeholders and your immediate colleagues in your local region. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets (such as London) and emerging, untapped markets across your managed regions, aiming to secure our long-term success. **A Typical Day** • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly targets with Hotels. • Implement strategies to effectively manage and optimize your portfolio of hotels in the UK/IE and Nordics, from independents and family-run properties to groups and chains. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Ensuring competitiveness of your partner as well as optimizing for conversion • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. • Acquire comprehensive knowledge of UK/IE and Nordics market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships (including property management systems and channel managers) to offer comprehensive support, ensuring a seamless experience for hosts and guests. **Your Expertise** • 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Fluent English is required; additional European languages are a plus. • Based in London, and must be willing to regularly travel to your assigned territory across the UK, IE and the Nordics. Typical expectation would be once every 4 to 6 weeks. • Passion for Airbnb, travel, and the sharing economy. Being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £60,000 — £70,000 GBP Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific feature/s that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb. We are seeking a Product Manager for our API platform for hosts and developers. You will be responsible for working closely with our engineering team to build and deliver improvements to our API platform and tools for developers. You will own the product marketing for how our partners can use our API platform to create high value applications. You will partner with a cross functional team of account managers to scale adoption of our API platform features by existing and new partners. This is an exciting opportunity to shape the future of travel and leave a lasting impact on how the world explores and connects. A Typical Day: • Develop and maintain a product vision, strategy, and roadmap for the API platform. • Synthesize feedback and translate it into product features. • Develop a public and developer facing messaging and narrative for the API platform. • Align product teams and cross functional partners. • Develop partnerships with a focus on supply and demand. • Role model behaviors that encourage open communication and curiosity. • Make judgements and prioritization decisions that are in the best interests of our users. • Efficiently execute to ship products and deliver impact for our business and users. Your Expertise: • 8+ years of product management and/or product marketing experience. • 3+ years of product management experience designing and building developer platforms. • Passionate about improving developer productivity, product quality, and automating/optimizing developer workflows. • Demonstrated empathy for key developer pain points, and a track record of leadership in building products for developers. • Experience building strategic relationships with partner executives, senior management and technical staff to achieve business goals. • Experience creating product messaging and delivering to customers and the media. • Demonstrated inbound and subject matter expertise. • Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life. • Demonstrated track record of product leadership in a cross functional environment. • Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment. • A strong ability to effectively use data and perform business analysis to support product strategy/decisions. • Excited to drive execution across teams in a fast-paced environment. • Enjoys doing individual contributor product management work and staying in the details. • Strong ability and desire to travel frequently, including domestic and international. Your Location: We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $200,000 — $240,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join Airbnb's Data Authoring Platform exists to turn raw data into decision-grade insight, fast, reliable, and at scale. We provide a single, paved path for 4,000+ internal data producers and consumers to model, transform, and serve trustworthy data and metrics that power everything from A/B experimentation to executive dashboards. What we own: • Minerva, Airbnb's semantic layer & metrics platform , ensuring one definition of truth across the company. • The end-to-end data-authoring framework that cuts through pipeline boilerplate and accelerates iteration, pipeline testing, and validation. • Tooling for reliability, governance, and cost-efficiency, including automated testing, anomaly detection, and right-sized materialization. The difference you will make As a Staff Software Engineer focused on Minerva, you will own and drive high-impact workstreams end to end. You'll take ambiguous problem spaces, such as making experimentation faster and easier, talk to users, define the work, and deliver it. Your work will help thousands of internal users define, understand, and consume trustworthy business metrics across product, finance, BI, and experimentation. Engineers, designers, and product leaders rely on these tools to explore and develop new product experiences and to run experiments that tell them what is right for our customers. Depending on your background, you may partner closely with the experimentation team to find gaps and shape how Minerva serves them. We believe data is the voice of our customers at scale. The tools you build will help improve the Airbnb product for every guest and host. A typical day • Build and extend Minerva's core services, including our query rewriting service. • Take on loosely defined problems, partner with users and teams to scope them, and propose and deliver solutions. • Track semantic layer techniques and database engine capabilities to inform priorities. • Partner with teams across the company to make data easier to query and use. • Own design, implementation, testing, and on-call for the systems you build. Your expertise • 9+ years of hands-on software engineering, with the majority of your time spent building and deploying production applications and services (rather than writing configuration and SQL). • Deep proficiency in at least one modern general-purpose language (e.g., Java, Kotlin, Scala, Go, Python, TypeScript). • Experience working on data platforms or data tooling, with a good understanding of why users want to do what they do with data. Prior data engineering or data science experience is a plus, but software engineering should be your primary focus. • Demonstrated ability to independently scope and drive ambiguous, cross-team projects from design through launch. • Strong command of OOP, API design, and distributed systems patterns. • Strong communication skills and experience working across complex team and system interfaces. Nice to haves • Experience with experimentation platforms (assignment, metrics, analysis, or experiment tooling). • Experience with metrics, semantic layer, BI, or analytics platforms (e.g., dbt, Tableau, Superset). • Experience with query engines, query rewriting/optimization, or data warehouse internals. • Experience authoring DSLs, compilers, or APIs that abstract data transformations. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000 — $265,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The iOS Platform team’s mission is to provide best-in-class experience for iOS development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale. We’re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and AI automations. We maintain and evolve the core libraries & frameworks that underlie most of the Airbnb iOS app and enable product engineers to build great features. Our application is nearly 100% written in Swift and we adopt the latest Apple technologies including SwiftUI, Swift Macros, Swift Testing, and structured concurrency. The Difference You Will Make: In this role, you’ll be responsible for driving projects that improve AI agents’ effectiveness across the software development workflow by providing the right tools to get work done efficiently and reliably, with high-quality results. A Typical Day: • Collaborate with team members & cross functional partners to identify opportunities for improving our developers’ productivity. • Drive roadmap projects and deliver high-quality results to further our mission. • Improve our existing frameworks & toolings to deliver on our ambitious vision. Your Expertise: • 9+ years of industry experience in software development. • Experience building reliable developer tooling in Go. • Experience working with Ruby and maintaining or improving existing tooling. • Experience leveraging Agentic AI to improve software development workflows and drive large scale migrations. • Experience identifying and addressing inefficiencies in AI agent workflows to improve execution time, token efficiency, reliability, and quality. • Experience working in medium- to large-scale codebases. • iOS development experience in Swift, including building applications, libraries, and frameworks. • [Nice to have] Experience designing and developing build systems (e.g. Bazel). • Ability to travel to the San Francisco office for about a week each quarter for gatherings. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000 — $265,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The iOS Platform team’s mission is to provide best-in-class experience for iOS development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale. We’re ambitious in our vision, and our work spans a large surface area, from frameworks and tooling to build systems, CI, Testing, and AI automations. We maintain and evolve the core libraries & frameworks that underlie most of the Airbnb iOS app and enable product engineers to build great features. Our application is nearly 100% written in Swift and we adopt the latest Apple technologies including SwiftUI, Swift Macros, Swift Testing, and structured concurrency. The Difference You Will Make: In this role, you’ll be responsible for driving projects that improve AI agents’ effectiveness across the software development workflow by providing the right tools to get work done efficiently and reliably, with high-quality results. A Typical Day: • Collaborate with team members & cross functional partners to identify opportunities for improving our developers’ productivity. • Drive roadmap projects and deliver high-quality results to further our mission. • Improve our existing frameworks & toolings to deliver on our ambitious vision. Your Expertise: • 5-9+ years of industry experience in software development. • Experience building reliable developer tooling in Go. • Experience working with Ruby and maintaining or improving existing tooling. • Experience leveraging Agentic AI to improve software development workflows and drive large scale migrations. • Experience identifying and addressing inefficiencies in AI agent workflows to improve execution time, token efficiency, reliability, and quality. • Experience working in medium- to large-scale codebases. • iOS development experience in Swift, including building applications, libraries, and frameworks. • [Nice to have] Experience designing and developing build systems (e.g. Bazel). • Ability to travel to the San Francisco office for about a week each quarter for gatherings. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $196,000 — $230,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. **The Community you will join:** The Chief Business Officer (CBO) organization drives Airbnb's growth and expansion around the world, commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, working with regions to plan and execute growth across supply, demand, and the surfaces our communities use. Asia is one of the largest growth opportunities in that portfolio and one of the most complex regions to run: Japan, Korea, India and Southeast Asia sit at very different stages of maturity, with distinct competitive sets, regulatory contexts and consumer behaviour. Over the past year, the region has built a new operating system and scaled multiple growth levers from single-market pilots to regional programs. That growth has outpaced our capacity to run it: business reporting, program delivery and the cross-functional roadmap currently sit with one person alongside the regional strategy agenda. We are building a dedicated capability to own how Asia operates and how Asia delivers, and we want you at the centre of it. **The difference you will make:** This role is based in Singapore and requires regular travel across Asia. In this role you report to the Senior Business Operations and Growth Lead, Asia and work closely with country Business Operations and Growth Leads across Japan, Korea, India and Southeast Asia, alongside central teams in growth marketing, product, payments, supply, policy and brand. You own the Asia business reporting and operating cadence, and you lead the delivery of the region's growth levers and its cross-functional roadmap. This is deliberately an ownership role in insights and execution, distinct from the roles around it. Countries own their market plans and outcomes, growth marketing, product and merchandising teams build the platforms, and Strategic Finance and Advanced Analytics own objective tracking and measurement standards. You own the connective tissue between them: the reporting that gives the region one accurate and current picture, the delivery of growth levers into market, the roadmap accountability that keeps cross-functional commitments on track, and the competitive read that tells us where we are gaining and losing. **A typical day:** • Lead the end-to-end operations and delivery of selected regional growth levers including go-to-market, measurement and optimization • Own the regional business reporting structure, inputs and cadence regionally and globally • Own the regional view of the cross-functional roadmap across supply, product, payments, policy, brand and growth marketing, and drive accountability on delivery through cross-functional collaboration • Own the regional competitive view across both guest and host and enable capabilities locally for country teams for local competitors • Build AI-enabled automation into the region's reporting, insight delivery and recurring operations that scales team output • Synthesize data, trends, guest and host insights, and analysis into actionable recommendations for the regional business • Conduct deep dives into operational, programs or functional topics as needed, working with FP&A to assess business performance across areas of strength and weakness • Drive entity prioritization and lead entity setup across Asia markets, coordinating with legal, tax, finance and country teams **Your expertise:** • 10+ years in business operations, strategy, consulting or program management, ideally in a marketplace, consumer technology, hospitality or online travel agency (OTA) environment • Experience managing programs or operations across multiple countries with varying levels of maturity, and across time zones • A proven track record building and running business operating cadences for a distributed organization: reporting, business reviews, and the follow-through that makes commitments land • Exceptional cross-functional orchestration in a heavily matrixed organization, creating clarity where ownership is split across product, growth marketing, payments, supply and country teams • Strong operating discipline: cross-workstream roadmaps, launch management, business reviews and executive reporting, and crisp written communication that keeps distributed teams aligned • Builds operational leverage with AI: a track record of applying AI and automation to reporting, insight generation and repetitive operational work, with measurable time saved or scale gained. You treat this as part of how you work, not a side project. • Analytical fluency: comfortable in the numbers, builds the analysis personally, and sets consistent measurement standards with analytics and finance partners (Excel) • Thrives in ambiguity, with a strong bias to action, ownership and ruthless prioritization • Fluent written and spoken English • Desirable: hands-on experience with one or more growth levers such as incentives, promotions and coupons, host-funded offers, lifecycle and CRM, or merchandising. Familiarity with the business, economic and cultural environments across Asia. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where anyone can belong anywhere. We are building an end-to-end travel platform that supports every part of a trip, grounded in trust, belonging, and human connection. Hosts are at the center of everything we do. Airbnb creates opportunities for millions of hosts to build businesses, form relationships, and positively impact their communities. The Airbnb Community team treats hosts as true partners by fostering connection, supporting their growth and success, and incorporating host feedback into products, policies, and platform evolution. The Difference You Will Make: The ideal candidate will have a blend of strategic communications and marketing backgrounds, as well as experience collaborating with both technical and creative teams. We are looking for a fantastic writer with a sharp eye for messaging and positioning, as well as a deep understanding of email marketing, social, in-product channels. They are fluent with AI tools and use them daily to move faster, whether drafting, iterating on a brief/creative, or analyzing sentiment and performance. They are as comfortable building a campaign themselves as they are directing one. They will bring a tremendous passion for Airbnb’s mission, empathy and understanding of our community, and a go-getter approach. This role will bring together traditional product marketing and communications skills to drive adoption for key products and features, foster host success, and engender trust in Airbnb as hosts’ platform of choice. A Typical Day: • Own positioning and launch communications plans for new features, products and corporate/community updates. • Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks. • Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc). • Identify key audiences and segments to focus on, and build plans that support these goals. • Work in partnership with owned one-way and two-way channel owners (Community Center, Resource Center, social, CX, email) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making • Develop proactive and reactive communications plans • Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with the ops team to manage & distribute sentiment dashboards, both announcement-specific and ongoing. • Champion the community and user in all decisions • Oversee creative collaboration between product design, content strategy, community and marketing teams • Serve as both an individual contributor and a cross-functional leader Your Expertise: • 12+ years experience in marketing or communications, at a world class tech company or startup. Experience in platform or community-driven businesses is a plus. • Best-in-class verbal and written communicator. Strong writing background and editorial acumen a must. • Ability to translate complicated product features and complex community policies (reviews, fees, cancellation policies) into clear, compelling narratives • Writing samples and/or a portfolio of work to share • Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams • Experience managing through cross functional teams • Versed in product strategy, design and development principles and processes • Managed creative agencies and led creative production • Conducted, synthesized and applied user insights, research and testing to marketing strategy • Passion for Airbnb. Airbnb hosts are preferred. Your Location: Due to the nature of this position, the successful applicant will need to be based in California or PST time zone to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $196,000 — $245,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Principal, Strategic Finance & Analytics, Incubations role will partner closely with business, product, and analytics leaders across Luxe, Monthly Stays, and Airbnb for Business. This role will directly support the investment decisions behind Airbnb's fastest growing emerging businesses. We sit at the intersection of finance, strategy, and the business, partnering directly with leaders to decide where Airbnb invests, how we grow, and what we do next. We expect every member of the team to bring a CFO mindset to budget management, producing actionable insights, owning our performance story, and supporting day-to-day execution. Why join us: • A seat at the table. We're advisors, not just analysts. Our work shapes real decisions, not just decks. • A steep learning curve. Small, lean teams and a focus on internal mobility means broad exposure across product and business areas. If you like ambiguity, moving fast, and building the answer instead of just reporting it, you'll fit right in. The Difference You Will Make: As a Principal in Strategic Finance & Analytics supporting Luxe, Monthly Stays, and Airbnb for Business, you will be highly visible and partner with senior leaders across each business to accelerate their path to scale. You will become the subject matter expert on the economics of these businesses, including how demand and supply are acquired, what they cost, and what they return. You will bring a strong point of view on where we should be investing more, where we should be investing differently, and what we need to prove before we invest at all. This role requires a strong commercial mindset, with the ability to size opportunities, evaluate returns, and translate performance and funnel insight into clear business implications and strategic recommendations for senior leadership. Because these are incubation businesses, the analytical foundation often does not yet exist, so you will build it. The ideal candidate relishes the opportunity to roll up their sleeves, and is a self-starter comfortable embracing the adventure of a fast-paced, ambiguous environment. A Typical Day: • Investment Decision Support: Build the business cases behind major investment decisions across Luxe, Monthly Stays, and Airbnb for Business. Size the opportunity, model the returns, and frame the tradeoffs so leadership can decide where to place bets and how large those bets should be • Performance Management: Own end to end performance management for the incubation portfolio, including forecasting, goal and OKR setting, and executive reporting. Build scalable reporting frameworks that connect early signals to revenue and long term value • Full Funnel Analytics: Track and analyze full funnel performance across demand and supply for each business. Identify where the funnel leaks, why, and what it is worth to fix • Unit Economics and Scalability: Establish and pressure test the unit economics of each business. Determine which parts of the model improve with scale, which do not, and what needs to be true for these businesses to become material contributors • Capital Allocation Across the Portfolio: Assess how investment is allocated across the incubation businesses relative to their potential. Recommend reallocation where returns and readiness diverge from where capital is going today • Presentations to Leadership: Synthesize complex data into clear narratives and recommendations for senior leadership. Influence cross functional stakeholders to drive alignment on high impact investment and operating decisions Your Expertise: • 10+ years of relevant experience. Ideally, you have demonstrated relevant experience in an analytical role such as strategic finance, strategy/management consulting, investment banking, financial planning and analysis, business operations, or private equity • Advanced SQL proficiency with the ability to independently extract, analyze, and synthesize data • Superb financial modeling skills and extensive experience conducting quantitative and qualitative financial analysis • Strong strategic thinking and problem-solving skills, with the ability to translate data into decisions • Excellent communication skills, with experience presenting to senior leadership • Proven ability to influence cross-functional stakeholders in a fast-paced, ambiguous environment • High ownership mindset with strong judgment and attention to detail • Experience evaluating growth strategies, ROI/efficiency returns, and the scalability of new business models is a big plus This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $168,000 — $206,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your assigned territory by managing individual hotel and/or chain accounts and supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence in your assigned territory and collaborate with other teams as the local in-market expert. This includes partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests. Senior Market Managers are self-starters, versed in operating autonomously, and acting as mentors to fellow colleagues. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example. You will help resolve challenges and ensure that partners feel valued and supported by our platforms. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platforms. Ultimately, you are responsible for growing and supporting this business. A Typical Day: • Meet and exceed OKRs by owning the performance and success of the hotels within your portfolio • Operate autonomously to secure more inventory and create & implement strategic tactics to ensure your hotel & serviced apartment partners are successful in your markets, driving maximum business impact • Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance • Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes • Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.) • Act as a mentor & player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving • Confidently sell to and build strong relationships with senior-level hotel executives • Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel & serviced apartment partners. • Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives & implement innovative ideas in the mobile travel space Your Expertise: • 8+ years of experience in new sales, account management, and partner support; showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • The ability to get things done with constantly changing priorities, projects and deadlines • Excellent communication, organizational, and analytical skills; detail-oriented but moves fast • Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives • You are able to operate as “player/coach” if needed and be a resource to the Market Managers on the team • Familiarity with leading complex and/or cross-functional projects from concept to inception • Capacity to balance day-to-day responsibilities with longer-term strategic execution • You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key. • Flexibility to travel 25% of the time Your Location: Due to the nature of this position, the successful applicant will need to be based in Los Angeles, CA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $139,000 — $163,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in the southern Midwest region. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region. • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. • Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. • Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: • 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. • Based in St. Louis, MO and must be willing to regularly travel to your assigned territory. Typical expectation would be once every 4 to 6 weeks. • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Your Location: Due to the nature of this position, the successful applicant will need to be based in St. Louis, MO to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $111,000 — $123,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in Charleston and Myrtle Beach, SC. This will involve managing Hotels, optimizing their set-up via discounts, availability and other levers. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of the hotel’s success on HotelTonight and Airbnb. This includes developing tiering and account management strategies, converting Hotel leads, and managing relationships with strategic partners, as well as internal stakeholders. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed. • Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region. • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders. • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources. • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory. • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success. • Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders. • Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests. • Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment. Your Expertise: • 6+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships. • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge. • Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities. • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making. • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight. • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success. • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills. • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role. • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management. • Based in Charleston or Myrtle Beach, SC and must be willing to regularly travel to your assigned territory. Typical expectation would be once every 4 to 6 weeks. • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector. Your Location: Due to the nature of this position, the successful applicant will need to be based in Charleston or Myrtle Beach, SC to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $110,000 — $123,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Luxe Supply SDR Team is growing and we want you to be part of it! Airbnb Luxe is the premier tier of Airbnb, a vetted and curated collection of Airbnb homes that meet our high standards on design and quality. We partner with the world's most exceptional hosts to deliver high quality experiences for our guests. The Difference You Will Make: This role requires candidates to be based in Mexico City. This role is not eligible for relocation support. As an SDR for the AMER region, you will be on the front line of growing the Airbnb Luxe supply portfolio across North America and Latin America. You will identify, research, and engage property owners who meet our Luxe criteria, and connect qualified prospects with the Luxe Supply Acquisition team. A Typical Day: • Prospect for new Airbnb Luxe hosts using Airbnb Luxe criteria and a framework for our ideal customer profile (ICP), leveraging provided and self-sourced lead databases. • Execute outbound outreach through cold calling, email campaigns, LinkedIn / ZoomInfo and social media channels to engage premium property owners across the AMER region. • Qualify inbound and outbound leads by assessing prospect intent and verifying that properties meet Airbnb Luxe home standards. • Schedule and coordinate meetings between qualified prospects and the Luxe Supply Acquisition team to facilitate property onboarding. • Maintain accurate and up-to-date records of leads, activities, and pipeline stages in the CRM. • Monitor luxury real estate trends across key LATAM and North American markets to identify high-potential lead sources. Your Expertise: • Prior experience in a sales, business development, or outbound prospecting role — ideally within travel, hospitality, luxury real estate, or a related industry. • Demonstrated ability to manage a high-volume outbound pipeline across multiple channels (email, phone, LinkedIn). • Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and outreach tools (e.g., ZoomInfo, Outreach, SalesLoft). • Comfortable working across North American and Latin American time zones. • Self-motivated, detail-oriented, and able to thrive in a fast-paced, remote-first environment. • Multilingual written and verbal communication skills (English and Spanish) • Strong proficiency with CRM software and lead management tools. • Comfort with outreach and scheduling platforms. • Ability to manage and prioritize a high-volume lead pipeline across two distinct regions. • Consultative selling approach with curiosity and active listening skills. • Cultural fluency in engaging both North American and Latin American property owner profiles. Your Location: Due to the nature of this position, the successful applicant will need to be based in Mexico City to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. Mexico Monthly Pay Range $43,500 — $48,333 MXN Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure TPM team. You will lead a team of TPMs driving multi-org programs across Data Infrastructure, Reliability Engineering, and Developer Experience. • Data Infrastructure builds the batch, streaming, and real-time data and feature platforms, semantic metrics layer, and query engines that power analytics, experimentation, and ML, and is making the data stack AI-ready and cost-efficient at scale. • Reliability Engineering provides the observability, alerting, incident response, and deployment-safety platforms (progressive delivery and automated rollback) that keep Airbnb highly available and resilient. • Developer Experience scales the end-to-end developer workflow, including source control, CI, build, code review, deployment, and cloud development environments, so engineers and AI agents can ship quality software quickly and safely. In this role, you will collaborate closely with data, infrastructure, and product teams across Airbnb to develop holistic solutions that ensure the Airbnb platform is robust, highly available, and transparent in its operations. You will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy, and execution. We are looking for a candidate with a robust technical background who deeply understands the problem space, drives requirements, and leverages their infrastructure engineering expertise to resolve strategic challenges that align with Airbnb’s larger goals. The Difference You Will Make: Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, and make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers. A Typical Day: • Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. • Drive phased rollouts and large-scale platform migrations, from pilot through adoption to deprecation, with clear exit criteria and minimal disruption to product teams. • Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution. • Define and secure stakeholder alignment on clear, measurable success criteria, such as availability and SLOs, CI and merge latency, cost per workload, and adoption, and hold programs accountable to them. • Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success. • Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges. • Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities. • Hire, develop, and coach a team of senior TPMs, and set operating standards for planning, execution, and portfolio reporting across Infrastructure. • Lead programs that prepare infrastructure for AI-driven scale, from CI, source control, and merge systems that absorb higher change volume to agentic developer workflows and AI-ready data platforms. • Partner with engineering and finance on infrastructure efficiency programs, including utilization, cost attribution, and workload-normalized cost reduction. • Drive cross-org reliability programs such as incident review follow-through, SLO adoption, and deployment-safety rollouts. • Own Infrastructure planning rhythms (OKRs, roadmap reviews, dependency mapping) across Data, Reliability, and Developer Experience. Your Expertise: • 12+ years in technical program management, software engineering, or SRE, including 5+ years leading and mentoring TPMs or managers of TPMs, creating a culture of inclusiveness and sustainability • Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, ramp up quickly on new technologies, and drive an initiative over the finish line. • Strong technical grounding in at least two of: distributed data systems (Spark, Trino, Flink/Kafka, Iceberg), Kubernetes and cloud infrastructure, observability platforms, or CI/CD, build systems, and monorepos. • Track record of leading multi-quarter, multi-team platform migrations or deprecations at scale. • Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences. • Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results • Experience delivering infrastructure for AI workloads or AI-assisted engineering, such as feature platforms, LLM gateways, agentic developer tooling, or scaling CI/CD for AI-generated code. • Deep familiarity with progressive delivery, canary and automated rollback practices, SLOs and error budgets, and incident management. • Excellent written and oral business communication and people skills, with the ability to influence stakeholders. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $232,000 — $282,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, and frameworks. We navigate Airbnb’s massive codebase, identifying weak spots, and help design and implement testable, fault-tolerant systems. The Difference You Will Make: • Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering. • As a Senior Software Engineer - Fullstack, you will help us meet this challenge by building and evolving comprehensive automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. • You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. • As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day: • Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases • Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes • Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency • Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development • Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release • Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence • Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles Your Expertise: • 5+ years of industry experience in software engineering and testing • Demonstrable knowledge in at least one language used for web development (e.g., TypeScript, JavaScript) and comfort working in a backend language (e.g., Java, Kotlin, Python, Go) • Strong knowledge of test automation methodologies, tools, and frameworks • Strong hands-on experience with automation frameworks (e.g., Playwright, Cypress) • Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git) • Experience using quality signals such as coverage, flaky test rate, suite execution time, and escaped defects to prioritize work and demonstrate impact • Excellent communication skills towards facilitating interactions with cross-functional teams • Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact • Curiosity about applying AI/LLMs to testing and developer productivity • Comfortable collaborating in English • Bachelor’s degree in computer science/engineering or equivalent Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The AirCover Insurance Platform team builds the systems behind AirCover, which includes Host liability insurance, Experiences liability insurance and Host damage protection. We make it possible to launch and operate insurance products across global markets, and to learn quickly what increases the number of Hosts and guests who are protected. The team works with engineering, product, data science and legal partners across Airbnb's hubs. What kind of Software Engineer are we looking for? As a Staff Engineer on the AirCover Insurance Platform, you will lead the design and evolution of the core subsystems that manage policies, coverage, enrollment and regional rules, and the experimentation capabilities that drive attach rate. At the staff level, you establish the technical vision, then deliver a solution that is flexible, always available, auditable and able to scale with the needs of the business. The Difference You Will Make Design the future-state architecture that lets us expand AirCover to new regions and products without rebuilding for each market, balancing short-term launch needs against long-term technical quality. Lead the design of an experimentation framework for insurance offers, pricing and placement, with trustworthy measurement of attach rate and downstream outcomes. Lead engineers inside and outside your team in building these solutions, and be the technical lead and owner of significant scope through ambiguity. Engage early with product managers, designers, data scientists and legal partners to shape requirements and steer teams toward the most efficient path to our goals. Raise the bar for technical quality from design, through code review, to production operations. Mentor engineers, and be a player/coach who helps build the team and drives collaboration across multiple teams. Apply emerging technology, including LLMs, where it improves automation and the experience for Hosts and guests. A Typical Day Write and review designs and code for high-availability, distributed backend services. Make architectural trade-offs and scale services in a regulated, multi-region environment with strong audit, privacy and data-integrity needs. Analyze data to find gaps in conversion and coverage, and turn insights into product and platform changes. Partner with Product, Data Science, Data Engineering, Legal and platform teams to drive engineering decisions and influence outcomes. Present technical and product deep dives to stakeholders and leadership. Your Expertise 9+ years of relevant software development experience in a fast-paced tech environment (or 7+ with an advanced degree). Expertise in backend systems in large-scale, service-oriented architectures, with real-world experience in at least one of Java, Kotlin, Python, Go or similar. Experience designing multi-region or multi-tenant platforms with configurable, rules-driven behavior. Experience with A/B testing and experimentation systems, and with using data to improve conversion or attach rates. Proficiency designing and operating high-performance systems with reliable monitoring and logging, and working knowledge of relational databases and SQL. Good judgment in balancing short-term business needs with long-term technical quality. Experience in insurance, payments, fintech or other regulated domains is a plus. Hands-on technical leadership across multiple teams, with excellent communication skills for technical and non-technical audiences. Bachelor's degree or equivalent practical experience. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000 — $265,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes

Staff Software Engineer, Cloud Infrastructure - Careers at Airbnb **Staff Software Engineer, Cloud Infrastructure** Remote, USA Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Cloud Infrastructure team is responsible for delivering and operating the foundational platforms and cloud environment that power Airbnb. We provide reliable, secure, efficient, and ergonomic platform for all Airbnb services to run seamlessly in the cloud. Airbnb is a member of the Cloud Native Computing Foundation (CNCF) end user community, and we work closely with the open source community (e.g. k8s, istio) and peer companies to tackle cloud native engineering challenges at scale. You will also have the chance to make an impact on the industry and open source communities. The Difference You Will Make: As a Software Engineer on our Cloud Infrastructure team, you will be at the forefront of developing the infrastructure platform that supports all teams across Airbnb. Your primary focus will be on operations and delivery of components such as our developer APIs and CLIs, Kubernetes infrastructure, autoscaling and capacity management tools, and cloud infrastructure automation. With a global user base, our team's core values emphasize reliability, scalability, efficiency, and high availability. A Typical Day: • Innovate and build cutting-edge cloud-native infrastructure using public cloud technologies. • Deliver secure, efficient, mature, and highly available frameworks and platforms that simplify infrastructure complexity. • Optimize and enhance existing systems and services to boost performance and operational efficiency. • Improve system availability by implementing industry best practices in distributed systems. • Collaborate with a diverse team of talented infrastructure engineers to establish a solid foundation for Airbnb’s technological growth in the coming decade. Your Expertise: Kubernetes. You live and breathe Kubernetes. You have operated it at scale. You can talk in detail about it and have a proven track record of operating it at scale. • 10+ years of experience years of industry experience with a BS/Masters and 2+ years with a PhD, preferably in CS, or equivalent experience • Proven track record in developing and operating large-scale technical projects in collaboration with experienced engineers. • Expertise with public cloud providers (AWS, GCP, Azure) and their Infrastructure as a Service (IaaS) offerings (e.g., EC2). • Expertise with public cloud providers (AWS, GCP, Azure) and their Infrastructure as a Service (IaaS) offerings (e.g., EC2). • Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes. • A full-cycle developer mentality with strong ownership and experience in building and operating high-scale, distributed systems throughout the software life cycle. • Excellent communication skills, with the ability to collaborate effectively within and across engineering teams. • Strong problem-solving abilities and solid production debugging skills. • A passion for efficiency, availability, reliability, and overall system quality. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000 — $265,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb. Offices: United States

Senior Manager, Technical Brand & Content - Careers at Airbnb **Senior Manager, Technical Brand & Content** Remote - United States Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, our cross functional Tech Operations and Programs team helps enable Tech organizations to execute and deliver on high impact programs and initiatives. The Difference You Will Make: You will decide what the engineering world knows about Airbnb. • Our engineers solve hard problems at scale across infrastructure, data, and applied AI — and they write about that work well. Almost none of the engineers we'd most like to hire have ever seen it. • You'll change that, and the change is measurable. A year in, senior candidates should arrive already able to describe our technical work accurately, because they found it before we found them. Our engineers should be recognised names in their fields rather than anonymous authors. Airbnb should be the source people cite on at least one technical domain. And the strongest engineers in the market should have a reason to choose us that has nothing to do with the offer. • That is a rare kind of impact for this discipline. Most tech brand roles are asked to manufacture credibility that isn't there. Here the engineering is genuinely strong and already documented — the gap is that it doesn't travel. You'd be building the function that closes it, with real autonomy, very little inherited process, and direct access to engineering leaders and our CTO. A Typical Day: • Own the editorial engine. Run the Airbnb Tech Blog end to end: sourcing topics from teams, coaching engineer-authors, editing to a high bar, and moving posts through legal, security and comms review without letting them stall. Set and hold a publishing rhythm the org can rely on. • Find the cross-team narratives. Our biggest gap is that individually strong posts never add up to a story. You'll work across orgs to identify the themes that connect work from multiple teams, and publish them as connected sets — while each domain keeps publishing in depth for its own specialists. • Build our voices. Help our engineers and technical leaders develop genuine public presence: bylines, talks, speaker coaching, and a pipeline of new voices. This includes partnering closely with our CTO to establish his public technical presence. • Own distribution. Establish our canonical home on an Airbnb-owned domain, stand up the surfaces we're missing including video, and decide what our social channels are for. Publishing well and distributing poorly is the pattern we're here to break. • Run our external presence. Set conference and event strategy — where we speak, where we sponsor, where we skip — and manage what we host ourselves. Own our academic collaborations and technical media relationships, and the budget and vendors behind all of it. • Steward our open source presence. Make sure what Airbnb claims publicly is accurate and actually maintained, and that the projects carrying our name reflect how we want to be seen. • Prove it works. Partner with Talent Acquisition to connect this work to hiring outcomes — inbound share of the senior pipeline, offer acceptance at staff level and above in ML and infrastructure — and be honest about what is and isn't attributable. Your Expertise: • Substantial experience in technical content, developer relations, engineering communications or technical editorial — including time spent working directly with engineers, not adjacent to them. • Technical fluency. You don't need to write production code, but you need to hold your own in a systems design conversation, read a design doc, and judge whether a draft post says anything real. Credibility with staff engineers is the difference between this role working and not working. • Editorial judgment and hands-on craft. You can edit an engineer's draft into something sharper without flattening their voice, and you know the difference between a post that teaches something and one that announces something. • Influence without authority. Nothing you need is owned by you. You've built systems and incentives that got busy senior people to produce, rather than relying on persistence. • Program discipline. You've owned events, budgets and vendors end to end, and you're comfortable with the unglamorous half of the job. • Measurement literacy. You connect brand work to funnel outcomes, and you're straight about the limits of attribution rather than reaching for impressions. • Judgment on risk. You've navigated legal and security review, and you know what shouldn't be published as well as what should. Nice to have • Experience migrating a technical publication between platforms, including the SEO and redirect work. • Experience running or fixing an open source program. • Experience helping a senior executive build a public technical presence. • Familiarity with AI and ML engineering topics, and with academic or research communications. • Video or multi-format content experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $192,000 — $237,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb. Offices: United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Hotels represent one of Airbnb's most exciting growth frontiers, bringing professional hospitality partners onto the platform and making it possible for guests to choose Airbnb for every kind of trip. By ensuring a robust and exceptional hotel supply, the Revenue Operations team plays a critical role in shaping Airbnb's future and delivering on its mission to create a world where anyone can belong anywhere. The Revenue Operations team partners across the company to build world-class Sales, Onboarding, and Account Management capabilities. We support partners across the full journey – from identifying and acquiring the right supply in the right markets, to seamless onboarding and integration, to the tools, programs, and insights that help partners grow and succeed on our platform. We own critical growth levers that ladder directly into business goals, and we build the central infrastructure that powers in-market execution for field teams worldwide. The Difference You Will Make: Optimized hotel supply is one of the most important drivers of Hotels performance at Airbnb, and this role sits at the center of that effort. As Senior Sales Operations Lead, Hotels Optimization, you will own the global operations strategy for the supply optimization program, partnering with Account Management, Product, Marketing, and Analytics to help hotels price competitively, adopt discounts and programs, and use every available lever to grow. You will be the global subject matter expert on hotel optimization levers. You will translate data into decisions and make sure Account Management teams have the insights, targets, tools, and playbooks to drive results in their markets. You will report to the Director of Enterprise Operations, Hotels. A Typical Day: Sales Operations & Revenue Strategy • Global Optimization Strategy: Define and execute the operating strategy for the supply optimization program, aligning regional priorities with global goals and driving a consistent, high-performing approach across markets. • Lever Ownership: Own the optimization lever framework, including pricing competitiveness, discount adoption, and other hotel-facing levers. Advise leadership and regional teams on which levers to activate for specific markets, segments, and hotel types. • Account Management Operations: Be the operational partner to Account Management teams. Build the segmentation, prioritization, reporting, and playbooks that help account managers focus on the right hotels and the right actions. • Program Performance & Adoption: Track program health end to end, from hotel eligibility through adoption and realized impact. Identify drop-off points and drive cross-functional fixes that improve adoption, retention, and results. • Goal Setting, Forecasting & Capacity: Translate business targets into regional and account-level goals for optimization. Lead forecasting and capacity planning so Account Management and vendor partners are resourced and on track. • Incentives & Performance Management: Partner with Finance and leadership to design and evaluate incentive and performance programs for account management teams, ensuring they reward the right behaviors across regions. • Analysis, Modeling & Insights: Build your own models and frameworks to size opportunities, measure lever impact, run scenarios, and test hypotheses. Go beyond existing reporting to produce original analysis, and turn it into clear recommendations that shape leadership decisions and resource allocation. • Cross-Functional Collaboration: Serve as the primary global point of contact for hotel optimization operations, ensuring alignment, data integrity, and clear communication across sales, account management, product, marketing, analytics, and finance. Your Expertise: • 12+ years in revenue operations, sales operations, account management operations, or a related field, ideally in a high-growth, global environment. Hospitality, OTA, or marketplace experience required. • Proven ability to run and improve a complex, multi-stage program with measurable impact on adoption, revenue, or supply quality. • Working knowledge of hotel pricing and revenue management concepts (rate strategy, rate plans, promotions, parity, distribution channel performance) and how they connect to marketplace outcomes. • Strong strategic and analytical skills, with the ability to turn complex performance data into clear insights that drive decisions. • Experience with goal setting, forecasting, capacity planning, and incentive or performance programs. • Excellent cross-functional collaboration skills across account management, product, marketing, tech, analytics, and finance. • Strong written and verbal communication, including the ability to present to and influence senior leadership. • Strong modeling skills: comfortable building analyses from scratch. Proficiency in Excel and SQL required; BI tools (Tableau, Looker) a plus. • Proficiency in CRM and performance management systems (e.g., Salesforce). • Experience working in or with global, matrixed organizations and navigating regional differences in go-to-market approaches. • Ability to operate at both the strategic and executional level — you can set the vision and get into the details to make it happen. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000 — $249,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, Engineering, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution, you'll find your people here. The Difference You Will Make: From concept to launch, our UX writers create industry-leading experiences for guests and hosts that meaningfully impact the success of the company. In this role, you'll shape how AI-powered, generative surfaces speak to hosts and you'll build the systems that keep that voice consistent as models change. You'll help set the standard for how our team partners with Engineering to define the ideal experience, evaluate generated output, and iterate to improve the product, and you'll bring the rest of UX Writing along with you. A Typical Day: • Lead all work related to the words across multiple projects within a single initiative—this includes both creating clear, concise, and delightful copy for your product surface yourself on some surfaces, and training large language models that ultimately create the copy on others • Develop inspiring, strategic ideas based on product requirements, data, and/or research • Set the quality bar for AI-generated content: write the guidelines and examples, grade and rank model outputs, and calibrate VJs • Drive consensus with stakeholders and/or partners on content recommendations • Manage copy deadlines and deliver detailed copy across multiple projects • Connect with our critical cross-functional partners including Design, PM, Legal, accessibility, and localization to ensure we have the proper input on our work • Join writing team crits to present work and help sharpen the work of your teammates • Present content and design work to directors, executives, or other stakeholders on your projects • Set the bar on every surface with judgment and taste Your Expertise: • 10+ years of experience in UX writing, content design, or content strategy • Proven ability to lead content/copy work from concept to detailed design • Experience in LLM prompting, generative AI, and model evaluation, with a point of view on training writing quality into a model • Proven systems thinking and product strategy • Experience building systems—guidelines, reference examples, evals—that scale across a team • Experience writing content principles, messaging frameworks, and style guides, and adapting them into guidelines a model can be trained and evaluated against • Proven ability to collaborate with cross-functional teams in all stages of design and build • Proven ability to lead systems work from concept to detailed design, including defining net-new process where none exists • Comfortable working independently in a fast-paced, ambiguous environment, with the flexibility to adjust course as models and priorities shift • Familiar working alongside other design disciplines in Figma, our primary collaboration tool • Experience working with and presenting to executive teams • Solid understanding of user experience design principles and interaction patterns • Passion for Airbnb's mission, commitment to diversity, and global mindset Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager and will lean toward PST hours. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $180,000 — $223,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Every year, millions of guests and Hosts across EMEA and LATAM reach out to us at moments that matter, a booking that fell through, a stay that didn't go to plan, a question that needs a clear answer in their own language. How we show up in those moments decides whether they come back. We're looking for a senior operations leader to own that outcome. You'll lead a network of outsourced BPO partners delivering customer support across one of Airbnb's most complex regions, and you'll be accountable for the quality our community actually experiences, measured above all by NPS. This is a performance leadership role, not an administrative one. You'll build the frameworks, insight loops and performance culture that genuinely move partner performance, and you'll lead a team of Partner Operations Managers who make that happen across every language, market and site. **What we're looking for:** • Deep experience managing outsourced BPO partners and vendor relationships across multiple locations, ideally spanning EMEA, LATAM or another complex multi-region remit • A proven track record of improving customer experience metrics at scale (NPS or CSAT), not just reporting on them • Strong people leadership, including leading managers or senior individual contributors • Comfort operating across multiple markets and languages in a fast-moving, ambiguous environment • Experience leading through operational incidents or crises, knowing who to pull in across the business and how to drive resolution • Strong cross-functional collaboration, working closely with internal teams such as Workforce Management, Quality, and Country & Business Operations to land changes that improve outcomes **What you'll do** **Lead vendor delivery and performance** • Own end-to-end customer support delivery across a network of outsourced partners in EMEA and LATAM, spanning multiple channels, languages and service tiers • Hold partners accountable to committed performance across NPS, quality, resolution, service level, efficiency and cost, including the difficult conversations when results fall short • Set clear, outcomes-driven performance frameworks and a standardised operating playbook so delivery is consistent across every site and market • Lead monthly and quarterly business reviews with partner leadership and Airbnb senior leadership, moving the conversation from reporting to committed, dated actions and updates on progress across key initiatives and objectives • Build relationships with leaders across the business and use them to unlock performance rather than to manage escalations • Understand all the contributing factors of performance and make deliberate trade-offs between quality, capacity and cost **Raise the bar on NPS through insight** • Diagnose what is genuinely driving performance gaps, market, language, tier, partner, agent tenure, contact driver, policy or product and separate signal from noise • Turn that diagnosis into robust, clear, time-bound improvement plans with named owners, and drive them to a measurable NPS outcome • Bring the voice of the customer upstream: where the root cause sits in policy, product or process, make the case for the fix with evidence • Test, scale and retire performance interventions with discipline, so what works becomes standard and what doesn't is stopped quickly **Grow a strong team** • Lead, coach and develop a team of Partner Operation Managers, building deep capability in performance diagnosis, partner influence and data fluency • Set clear expectations and a high bar, give direct and useful feedback, and create real development paths for your team • Build a team culture that is inclusive, curious and resilient, working effectively across many cultures, languages and time zones • Grow your own successors , make the team stronger than you found it **Collaborate to make performance consistent** • Work across regions and shared services within Community Support so strong performance is designed in globally, not rebuilt locally • Partner with Workforce Management, Quality, Learning & Development, to land the operational changes that improve customer outcomes • Support the rollout and adoption of strategic customer experience initiatives, and be a clear voice for what will and won't work in market • Adopt and share external best practice in partner performance management **Drive trust and repeat business at market level** • Partner with the Country & Business Operations (CBO) teams on cross-functional, market-specific initiatives that build trust and drive repeat business • Translate market-level commercial and community priorities into support delivery decisions and translate support insight back into market strategy • Bring local nuance into a global operating model: what earns trust in one market is not what earns trust in another, and the plan should reflect that **What success looks like** Headline metric: NPS across EMEA and LATAM supported languages, at or ahead of target. Supporting outcomes: • Quality, resolution and service level performance consistently meeting commitments across every partner site • Every performance gap has a clear, evidenced root cause and a live plan with a named owner and a date • Efficiency and cost-per-contact managed within plan, without trading away customer experience • A standardised operating playbook adopted across the partner network, with measurably less variance between sites • A high-performing, engaged POM team with strong internal mobility • Strong operational execution plans for peak travel periods • Market-level trust and repeat-business initiatives delivered with CBO, with measurable impact **What you'll bring** Required • 10+ years' experience in customer support, service delivery or partner/BPO operations, including significant time at senior level • Proven track record of owning and improving customer experience metrics at scale, ideally NPS or CSAT • Substantial experience managing outsourced partners or vendors, including performance management accountability and QBR ownership • Experience leading and developing managers or senior individual contributors • Strong analytical capability — comfortable interrogating data yourself, not only consuming a dashboard • Experience operating in a global, matrixed, multicultural organisation • Degree in business or a related field, or equivalent practical experience Preferred • Experience across both EMEA and LATAM, or another multi-region remit • Onshore and offshore delivery experience • Additional language relevant to the region (Spanish, Portuguese, French, German or Italian) • Experience in a marketplace, travel or two-sided platform business • Familiarity with AI and automation in customer support and how to deploy it without eroding trust Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Ireland Annual Pay Range €124.000 — €155.000 EUR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Offline Design team shapes what makes an Airbnb Experience worth traveling for. Our Curation team sets and upholds the quality bar for Experiences globally, translating taste into repeatable systems that scale across markets. This role reports to the Director of Experience Design and partners closely with Supply Acquisition, Product Marketing, Market Management, Demand, Growth Marketing, Research, and Enterprise Operations to strategize and bring Experiences to life around the world. The Difference You Will Make: As the Global Initiatives Curator, you will lead new, first-of-their-kind initiatives that scale the Curation team's impact in step with the needs of the Experiences business. You will solve complex, cross-functional problems, then brief the Curation team on how to action the solutions globally and at scale. Success looks like a unified quality bar across markets, a clear architecture for the types of Experiences we offer, new markets launched with consistent processes, and AI-enabled tools that make the team's taste repeatable at scale. A Typical Day: • Store design & quality: Maintain the quality bar of sourced Experiences globally, and unify the quality of co-designed Experiences with the Supply Acquisition team across regions. • Market launches & experiences strategy: Support new market launches with unified processes, identify supply categories based on demand, store performance, and external signals, and surface strategic differentiation bets across global markets. • Experiences architecture & storytelling: Define the architecture and criteria for types of Experiences. Craft the narrative for new supply types to leadership, and cascade it to internal teams. • Scale learnings globally: Identify new experiences opportunities to prototype based on regional observations, spot strengths in individual markets, and scale those learnings to others. • Build with AI: Partner with Research and Enterprise Operations to build AI tools that unify the Curation team's processes and codify taste at scale. • Curate for moments & channels: Partner with Product Marketing to imagine and test future curation possibilities in product. Curate the highest-quality, most differentiated supply into collections for Airbnb launch moments and advise on merchandising to maximize both direct bookings and brand recognition. Your Expertise: • Experience: 12+ years across a mix of product marketing, marketing, creative direction, and experience design at a large-scale or tech company, with 4+ years leading and briefing teams to deliver work. • Global & cross-functional leadership: Experience working on a global product and leading a global team, with a strong record of cross-functional collaboration and coordinating across time zones. • Taste & cultural fluency: A high level of taste shaped by brands known for it, and the cultural fluency to adapt a brief or strategy to different audiences and markets. • Strategic problem solving: Ability to break complex challenges into simple, actionable steps, with a track record of building strategic frameworks and briefs that teams can execute. • 0-to-1 leadership: Experience leading 0-to-1 initiatives in a highly cross-functional environment, with comfort navigating ambiguity and adapting to changing strategy in a fast-moving culture. • Communication & narrative: Strong verbal and written communication, with experience building presentations that carry ideas from ideation to execution with senior leadership. • Self-direction & emerging tech: Ability to self-organize and proactively create processes, move fast with incomplete information, and quickly learn new AI tools and platforms. • Bachelor's degree or equivalent combination of education and progressive experience. Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000 — $255,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You will Make: Airbnb is building the world's largest supply of boutique and independent hotels on its platform. To accelerate that growth, we're hiring a Senior Demand Generation Specialist to own the inbound engine for our Hotels Acquisition team. This is a high-impact, strategic and hands-on role sitting at the intersection of marketing and sales. This is Airbnb's first-ever B2B demand generation role. You'll build the Hotels inbound motion from the ground up across EMEA, as a 12-month pilot that will shape how we scale it globally. This role is remote within France. We are not able to support relocation for this role. A Typical Day: • Define and own the EMEA inbound strategy and roadmap, prioritising the channels and initiatives that will drive the most hotel go-lives • Build and scale multi-channel inbound programs (email, paid, SEO, content, events, partnerships) targeting independent hotels, boutique chains, and hotel groups globally • Own the full funnel from lead capture to MQL handoff, including lead scoring, routing, and CRM hygiene in Salesforce, in collaboration with RevOps Teams • Design Linkedin campaigns in coordination with regional AE teams to target high-priority segments and geographies • Develop outbound-assist sequences (via tools like Mixmax or Outreach) to complement AE prospecting • Partner with Global Marketing to build collateral, landing pages, and nurture flows that speak to hotel operator pain points • Track, report, and optimize against pipeline contribution metrics: MQLs, MQL-to-SQL conversion, cost per lead, and influenced revenue • Run co-marketing and referral programs with industry partners (channel managers, PMSes, hospitality associations) • Build business cases for each campaign, secure budget from stakeholders, and show clear ROI • Run a test-and-learn approach: launch quickly, measure, cut what doesn't work and scale what does • Use AI and automation to scale campaign creation, content and lead nurture • Work with Connectivity, Events, Country Managers and AEs to turn webinars, events and partnerships into measurable pipeline Your Expertise: • 8+ years of experience in B2B demand generation or growth marketing, ideally within marketplace, hospitality tech, or SaaS environments • Proven track record of building inbound programs that generate measurable sales pipeline, including experience building a demand gen function from scratch (startup, scale-up, or new-business environment) • Hands-on experience with Salesforce, marketing automation tools (MixMax, Outreach, or similar), and paid channels • Strong analytical, systems-driven approach; comfortable running campaigns yourself, not just briefing others • Data-driven: you own your funnel metrics and can connect campaign activity to revenue impact • Hands-on experience using AI tools to automate campaigns and create content at scale • Strong sales alignment instincts; you treat AEs as internal customers • Comfortable with ambiguity: able to shape your own scope, make the case for investment, and adjust quickly based on results • Fluent in written and spoken English; additional European languages a plus • Experience operating globally across multiple regions/languages a plus Why This Role: Airbnb Hotels is one of the company's highest-priority supply growth initiatives. This role sits at the center of that effort, with direct visibility to senior leadership and the ability to shape how the world's most recognized travel brand expands into professional hospitality. As the first person in this role, you'll help show what B2B demand generation can do for Airbnb Hotels. While this is a 12-month fixed-term contract, a successful pilot could lead to the role continuing beyond the initial term. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. France Annual Pay Range €74.000 — €92.000 EUR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Japan team is growing, and we want you to be part of it! Japan is a key market for Airbnb’s future growth and is currently receiving significant attention and resources to further accelerate its development as both a destination and origin market. The functional teams in Japan work closely together, alongside regional and central teams, to develop and execute a unified market strategy. The Difference You Will Make: As a Senior Program Ops Manager, you will work with the Senior Business Operations and Growth Lead to develop and execute strategies to grow the Airbnb Platform in Japan. You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the Airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace. Our ambition is to significantly increase our penetration among Japanese consumers, and this role will be critical to make that happen. Your primary focus will be in: Analysis to enable robust strategy building Operationalizing strong x-functional governance of the Japan business Execution of our growth programs. All critical pillars to enable rapid and significant growth. You will partner closely with multiple cross functional teams to achieve our origin guest ambition, and will be part of the single most accountable team regarding guest demand growth. From analysis, strategy to execution, we expect you to drive the agenda while operationalizing multiple programs simultaneously. A Typical Day: The role will focus on analysis to unveil insights to enable a robust growth strategy. Collaborate closely with cross functional teams including Community, International, Policy, Legal, Hosts Communications, Marketing, Operations, Product, and Finance to align on program goals, requirements and execution plans. Facilitate communication and coordination across teams to drive alignment and progress. Equally, operationalizing a strong cross-functional governance to execute the strategy and deliver results in the market as planned will be critical. The person will be the point of contact of multiple cross-functional teams in-country and in-region/central in order to get feedback and provide insights on key launches. The person will be building the analysis and frameworks that will support the decisions taken in the country to achieve the goals. Some potential growth programs that this person will own are; incentive programs, sponsorship programs and events. While all are subject to change as we evolve our growth strategy. The person will own and support execution of the country’s origin guest growth plans. Your Expertise: 8+ years experience in analytics, strategy and project management. Experience in tech platform industries, the hospitality or online Travel Agency (OTA) industry is preferred. Demonstrated track record of successfully leading and delivering complex programs and initiatives with cross-functional teams in a fast-paced environment. Strong strategic thinking, analytical, and problem-solving skills with the ability to translate business goals into actionable plans and measurable outcomes. Strong bias for action and execution with an entrepreneurial perspective. Proven ability to thrive in a dynamic and ambiguous environment, adapt quickly to changing priorities, and drive results with a sense of urgency. Strong appetite for working with the Airbnb community Ability to manage complex projects and multi-task with excellent organization skills. Pays attention to both details and macro-level outcomes Excellent communication, interpersonal, and stakeholder management skills with the ability to influence and collaborate effectively at all levels of the organization. Ability to thrive in a fast-paced, dynamic and ever changing startup environment. Being resilient, learning from mistakes and improving quickly. Ability to be proactive and handle uncertainty and ambiguity. Data driven, can do attitude, strategic thinker and passion for new products and solutions. Comfortable with Excel, SQL Strong verbal and written communication skills in English and Japanese. Availability to go to the local office 1-2 days per week required. Our Commitment To

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join At Airbnb, Instagram is where our brand shows up most visibly. It’s where travel, culture, and belonging come to life - not as a point of sale, but as something people choose to spend time with. This role will help define that presence, shaping a feed that feels considered, culturally fluent, and distinctly Airbnb. We’re looking for someone who can combine creative instinct, editorial judgment, and platform expertise to build something innovative and enduring. Someone excited by setting the tone, raising the bar, and defining what great looks like - while still moving at the speed of culture. The Difference You Will Make We’re looking for someone who understands Instagram at a deep, almost instinctive level - not just how it works, but how to win at it. You probably spend more time on the platform than anyone you know. You see patterns before they become trends, understand the signals behind the algorithm, and have a clear point of view on what makes content travel - and what makes it feel stale. More than anything, you think like an editor. You have a vision and can articulate taste. You know what’s worth saying, how to say it, and when. You understand pacing, sequencing, and how individual posts ladder up into a broader narrative. You’ve likely played a meaningful role in shaping and growing an account, with a strong perspective on format, visual language, and storytelling. You understand the nuances of Reels, Carousels, Stories - and how each can be used to build a cohesive, evolving point of view for Airbnb A Typical Day: • Air traffic control all content across social media to ensure everything works coherently together. • Ideate, conceptualise, and create Instagram-native content for Airbnb's owned channel across Reels, Carousels, and Stories • Partner closely with internal teams and external creators to develop original content designed specifically for the platform • Maintain a deep and constantly evolving understanding of Instagram trends, formats, algorithm dynamics, and audience behavior • Develop original, repeatable content frameworks that move beyond trend participation and build a coherent, evolving brand narrative • Own accurate, timely publishing and real-time community engagement on Instagram • Partner with analytics teams to measure impact, extract insights, and continuously refine strategy and creative output Your Expertise: • Have managed or significantly grown an Instagram account - for a brand, creator, or yourself • Bring a strong editorial point of view and a clear sense of taste across content, design, and storytelling • Understand how content performs on Instagram - and can articulate why and be the voice to influence how we show up on the platform • Can move from idea to execution seamlessly - concepting, articulating and publishing social-native content • Think in ideas and community, not just posts - shaping how content connects with audiences over time • Can dive in with community development and management in a way that feels ownable and distinctive for our brand • Spot cultural moments early and translate them into relevant, on-brand storytelling • Are constantly pushing for work that feels sharper, more distinctive, and more culturally resonant • Thrive in fast-moving environments and are comfortable making decisions with imperfect information Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $139,000 — $163,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join As a Senior Staff Engineer on Airbnb's Guest & Host team, you'll set the technical direction for the backend platforms at the core of our marketplace. These systems store and serve listing data for Stays, Experiences, and Services, and they decide whether each listing is searchable, visible, and bookable. They also uphold the quality bar for hosts through ML, enforcement, and host guidance. As AI-assisted features and agents become first-class clients of these systems, you'll shape how our APIs, data provenance, and architecture evolve to stay stable, simple, and extensible. You'll partner with engineers across Guest & Host, Trust, Infrastructure, and our AI Platform team to define how listings and quality architecture fits with the rest of Airbnb. A Typical Day: • Set the multi-year technical strategy and roadmap for Listings and Quality backend, and bring the team and stakeholders along. • Partner with AI Platform, Trust, Infrastructure, and Product teams to shape how Listings and Quality architecture fits with the rest of Airbnb, and set the platform contracts between them. • Design APIs, data models, and data provenance so the platform can safely support AI-assisted features and agents. • Drive platformization, simplification, and self-service: generalize shared capabilities, consolidate duplicated systems, and let product teams build within guardrails. • Raise the bar on reliability and engineering practices, and reduce operational load on systems in critical business paths. • Hands-on development, including design and code reviews. • Mentor, guide, and support the career growth of individual contributors. Your Expertise: • 12+ years of relevant experience in the tech industry; 4+ years of experience in an Architect or Staff Engineer role, with ownership responsibility over large-scale software systems. • Strong product and platform judgment. You understand how backend architecture choices shape product velocity, and you design for the needs of product teams, hosts, and AI clients. • Track record of setting a multi-year technical vision for a core platform and delivering it incrementally, such as consolidating services, finishing major migrations, or platformizing shared capabilities. • Deep backend expertise in distributed systems, data modeling, and API design for large-scale, business-critical platforms, using Java, Kotlin, or similar languages. • Experience designing APIs and data systems for AI-assisted features and agents, including data provenance, validation, and guardrails. • Excellent engineering skills and a strong operational mindset, with a track record of improving reliability and reducing operational load on systems in critical business paths. • Strong communication and influence across orgs and platform teams, including AI/ML platforms. Demonstrated ability to set platform contracts, align stakeholders, and raise the bar for senior and staff engineers through mentorship. • A proven track record of fostering a culture of Diversity and Belonging, within the organization and across the tech community Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $248,000 — $310,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join As the Engineering Manager for the Insights Platform on Airbnb's Guest & Host team, you'll lead the system that decides what every host is told about improving their earnings, quality and listings. It delivers that guidance across email, push notifications, in-product experiences, dashboards and conversational agents. You'll lead a team of senior and staff engineers across data engineering, machine learning and backend through the platform's next evolution: from batch to real-time and from rules-based to model-driven, with AI-assisted insight creation and personalization at its core. The team partners closely with product, design and data science, and with teams across Airbnb that rely on the platform to reach hosts. A Typical Day: • Work closely with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision • Partner with senior Product, Design and Data Science leaders to set platform strategy, including how insights are ranked, personalized and measured. • Lead the team to build reliable, performant and scalable systems for insight creation, personalization, cross-channel delivery and measurement. • Provide critical input in team roadmap and technical direction. • Influence and collaborate with stakeholders to adopt team goals and roadmaps. • Identify areas of improvement and drive best practices • Hands-on development, including design and code reviews • Mentor, guide, and support the career growth of individual contributors Your Expertise: • 10+ years of relevant experience in the tech industry; 5+ years of experience in an Engineering Manager role, with ownership responsibility over large-scale software systems. • Strong product judgment, exercised through data. You understand the data behind user behavior and outcomes, spot patterns, and turn them into product and platform decisions. • Track record of setting and holding a multi-year technical direction on a live, business-critical platform. This includes leading a major re-architecture or transition, such as batch to real-time or rules-based to model-driven, while continuing to deliver. • Depth in backend, data or ML platforms, with the ability to understand and represent data engineering, machine learning and backend engineering. Experience with distributed systems, data pipelines, and real-time or streaming architectures. • Experience applying ML and LLMs in production to personalize or rank what users see, and using experimentation and measurement to prove impact. • Experience managing and growing senior and staff engineers, and creating an environment where they own initiatives end to end. • Strong communication and influence with technical and non-technical partners. Demonstrated ability to set shared standards and align multiple teams and organizations on a common platform approach. • A proven track record of fostering a culture of Diversity and Belonging, within the organization and across the tech community Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000 — $265,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Community and Product Policy team creates and evolves principled policies that establish the rules of the road for guests and hosts across Airbnb. We solve complex marketplace and Trust & Safety challenges using data, stakeholder collaboration, and excellent judgement to support our community at scale. We team up with our cross-functional partners to create clear and accessible policy enforcement guides and to continuously measure, maintain, and improve our policies. We handle policy escalations and consults from across the business to ensure tough calls are resolved in accordance with our principles. The Difference You Will Make • You are a seasoned policy expert, with experience handling complex escalations • You love solving problems and have a track record of strong cross-functional collaboration • You’re an experienced communicator, with exceptional writing skills and presentation skills, including to senior executive audiences • You are principled and rigorous — you incorporate diverse perspectives in pursuit of the best decisions and outcomes possible • You are fluent with AI tools for gaining operational efficiency, but you exercise excellent judgement and know human expertise and supervision is paramount • You can build and interrogate prompting, automated workflows, data queries, and stress-test model output before it reaches a decision-maker — you know when a number is not trustworthy and how to course correct • You are a team player who thrives in a fast-moving environment and brings a strategic mindset to your work As a Consults and Escalations Manager in Community Policy, you will work across the business to understand every aspect of a case. You’ll provide timely policy analysis and corresponding enforcement recommendations, and continuously evaluate and improve our policies to handle new issues as they arise. You will resolve individual user matters and translate what you learn into policy insights and recommended changes — using your case handling expertise alongside AI and data tooling you will detect patterns across escalation volume. You'll automate things like detection and reporting, but you'll make the judgment call, document the reasoning, and own the outcome. You will help our leaders understand recurring issues and how we can fix them in the future. This role will serve as an important player in developing our global policy improvements and will have a direct impact on the peace of mind of millions of Airbnb community members around the world. A Typical Day • Drive complicated escalations and issues towards a solution • Advise our operations teams on cases where there are policy gaps to arrive at a solution that is guided by Airbnb’s principles and values • Collaborate with cross-functional stakeholders across the business including but not limited to the Global Operations, Supply, Public Policy, Legal, Product, Trust and Safety, Communications and Partnerships • Build AI-assisted detection of repeat policy questions and gray areas, turning consult volume into a standing signal to help drive trainings and policy clarifications • Query, join, and visualize operational data to evaluate policy performance and pressure-test policy improvement recommendations before they reach leadership • Design and ship workflows that reduce avoidable consults, cut handling time on the rest, and measure the gain • Exercise final judgment on ambiguous, high-exposure escalations, and make the reasoning exceptionally clear to Legal, Ops, and executives Your Expertise • 6+ years experience in an Operations, Policy, Legal, or Trust and Safety role • A track record of strong leadership in handling issues and escalations • Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail • Exceptional writing and presentation abilities to explain and simplify complex information to others • Thoughtful business judgment, strategic thinking, and ability to work well under pressure • Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration • Fluency in data analysis and demonstrated use of AI tools to create operational leverage — with the discipline to validate any output and the judgment to know what should not be delegated to a model Preferred Experience • Experience working closely with operations teams, preferably in the Trust and Safety space • Experience building or piloting AI/LLM-assisted workflows in operations, policy, or compliance • Familiarity with quality measurement or QA frameworks for frontline teams Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.