AlertMedia

Do work that matters. At AlertMedia , we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off AlertMedia is looking for an innovative and hands-on Sr. AI/ML Engineer with a strong background in applied machine learning and data science to lead the evaluation, training, and integration of advanced AI and machine learning models across our product suite. In this role, you will help shape our AI strategy by identifying the most appropriate models for our use cases, optimizing their performance through fine-tuning and prompt engineering, and ensuring their responsible deployment within our platforms. You will have the opportunity to show who you are throughout our interview process; we don’t ask any trick questions or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of! Who you are: You are an applied AI and machine learning engineer with strong data science fundamentals, deeply curious about what's possible with large language models and practical machine learning applications. You’re a collaborative engineer who thrives in a fast-moving environment, and you’re as comfortable training and fine-tuning models as you are crafting prompts or evaluating model outputs. You have a strong understanding of ML fundamentals, but you're pragmatic in applying the right solution for the problem. What you get to do every day: Train and fine-tune supervised learning models (e.g., classification, ranking, embeddings) for internal tools and customer-facing product features. Lead prompt engineering and testing efforts to fine-tune LLM behavior for specific use cases across the product suite. Design and implement evaluation pipelines for both LLMs and traditional ML models. Work with and optimize Elasticsearch-backed data systems that power AI and intelligence pipelines. Proactively identify opportunities to improve AI models, data pipelines, and engineering workflows beyond the existing roadmap. Develop tools and frameworks to support prompt iteration, model benchmarking, and performance tracking. Coordinate with security team to ensure adherence to AI compliance standards. Evaluate and compare commercial and open-source LLMs (e.g., OpenAI, Anthropic, Mistral, Meta, etc.) for performance, cost, alignment, and reliability. Collaborate with product and engineering teams to integrate AI features in a safe, scalable, and maintainable way. Monitor, evaluate, and continuously improve the performance of AI and machine learning models in production. Stay informed of emerging research in NLP, machine learning, and AI infrastructure, and evaluate potential applications for the business. Contribute to AlertMedia’s culture, values and vision for the future. What you bring to the role: Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred. 5+ years of software engineering experience, Python preferred. 4+ years of experience in data science and/or software engineering, specifically in machine learning engineering, or applied AI. Strong understanding of LLMs and traditional machine learning methods. Experience with prompt engineering, model fine-tuning, and evaluation. Familiarity with model evaluation best practices, including offline metrics, cross-validation, and A/B testing. Proficiency in Python and ML libraries (e.g., scikit-learn, PyTorch, TensorFlow, Hugging Face). Experience working with Elasticsearch or other large-scale search and indexing platforms. Experience with cloud-based ML tooling (e.g., SageMaker, Bedrock) and data workflows. Demonstrated experience training and deploying supervised learning models, ideally in production environments (a plus). Ability to work independently and collaboratively on cross-functional teams. Strong organizational skills and ability to manage working on multiple projects in parallel. The ability and desire to work in a fast-paced challenging environment. Location: This position is remote based in Mexico. Must reside in Mexico and we have an office in Mexico City (Reforma area), if you're interested in going into the office. Not required, but optional. Sponsorship: AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in Mexico without the need for sponsorship now or in the future. Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verificat

Do work that matters. At AlertMedia , we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest-growing software companies in the country, AlertMedia is looking for a Sr. Software Engineer with strong backend engineering experience and the ability to contribute across the full stack. This role is an opportunity to use a wide variety of design and technical web skills to help us develop and support features for the AlertMedia product suite. As an AI-forward company, we actively use modern AI tools such as Claude, Codex, and other emerging technologies to help our engineers work smarter, move faster, and build better products. Who you are: You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. You have experience developing scalable production applications using modern backend technologies, ideally Python or Elixir. You care about the quality of your work, the impactful product you help build, and the team you help build it with. You have AWS (or other cloud) experience and are willing to learn from people with both more and less experience than you. You are a user of AI-assisted development tools that improve engineering workflows, code quality, and team productivity. What you get to do every day: Design and develop features for the AlertMedia product suite Learn the AlertMedia platform and tools, and its uses for our customers Work with Python, Elixir, JavaScript, Next.js, React and other web technologies Use AI-enabled tools such as Claude, Codex , and other emerging platforms to support development, problem-solving, documentation, and productivity Work in an Agile based environment using tools like Git, JIRA, Jenkins, and Slack Contribute to technical innovation by identifying opportunities to improve our products, architecture, and engineering practices Use strong verbal and written communication skills in collaboration with other engineering and product teams Contribute to AlertMedia’s culture, values and vision for the future What you bring to the role: Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred 6+ years of hands-on software engineering experience designing, building, and maintaining scalable production applications, preferably using Python, Django, Elixir, or JavaScript Hands-on experience with CI/CD pipelines, automated testing, and writing unit and integration tests Experience with containerization technologies such as Docker and container orchestration tools such as Kubernetes Hands-on experience developing, deploying, and maintaining applications in AWS or similar cloud environments Experience with PostgreSQL, Redis, or similar database and caching technologies Experience making architectural decisions, evaluating technical tradeoffs, and owning engineering initiatives from design through implementation Active user of AI tools and modern developer platforms to enhance engineering quality, velocity, and collaboration Collaborative mindset to partner with principal engineers and leadership to drive architectural evolution for a critical application Strong organizational skills and ability to manage working on multiple projects in parallel The ability and desire to work in a fast-paced challenging environment Outstanding communication skills and ability to effectively work cross-functionally in a fast-paced challenging environment Strong English proficiency (written and oral) is required Location: This role is remote in Mexico. We also have an office in the Reforma area of Mexico City for employees who prefer to collaborate in person. Sponsorship: AlertMedia does not provide employment sponsorship. Candidates must have the legal right to work in Mexico without sponsorship now or in the future. Why you’ll love working at AlertMedia: Competitive Base Salary (Bi-Monthly payroll) Annual Company Bonus 100% Employer-Paid Medical, Dental, and Vision Coverage Parental Leave Program Christmas Bonus (Aguinaldo) Generous Vacation and Holiday Policy Additional Vacation Bonus Monthly Work-from-Home Stipend All Necessary Equipment Provided: Laptop, monitor and accessories Recognition & Rewards: We celebrate wins big and small Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest) Continuous Learning & Growth: From mentorship and tech talks to personalized

Do work that matters. At AlertMedia , we're the leading Risk Intelligence and Response company helping organizations protect their people and businesses. Our mission is simple but critical: to save lives and minimize loss by identifying emerging threats worldwide and enabling timely communication when emergencies impact personal safety or business continuity. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless, Hard work pays off Our Strategic Customer Success Manager takes ownership of AlertMedia’s most complex and high-value customer relationships. They focus on a smaller number of strategic accounts, but with significantly higher ARR, providing the highest level of partnership. Working closely with our Executive and Senior Leadership Team, Implementation Team, Customer Support, Marketing, Product, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective Business Reviews, supporting customer health, retention, and growth. The Strategic CSM approaches each relationship with a “partnership” mentality and employs a consultative and tailored approach to ensure each customer successfully meets their goals. Who you are: You are an accomplished Strategic Customer Success Manager with proven success supporting the largest global customers, managing complex books of business upwards of $6M+ in annual revenue. You think strategically about driving adoption, retention, and expansion across high-value accounts. You are a thought leader and enjoy partnering with colleagues to develop innovative, scalable strategies. You take a proactive, thoughtful 1:1 approach to Customer Success and value a true “we’re all in this together” mentality. What you get to do every day: Own and execute short term and long-term success strategies for Strategic accounts, including stakeholder mapping, success planning, and long-term value realization Act as the voice of the customer internally, influencing roadmap discussions, go-to-market strategy, and readiness initiatives Lead internal, cross-functional account discussions and execution, coordinating Implementation, Support, Product, Sales, and Executive Sponsors while maintaining accountability for customer outcomes. Build strong relationships with our customers in the Strategic Segment Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention Manage a series of personal touchpoints and to drive ongoing customer experiences Conduct effective business reviews to highlight the customer’s realized value and communicate recommendations and new features Regularly communicate with Senior and Executive Leadership internally and leverage them as partners to maintain the partnership growing and moving forward Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations Respond to all customer inquiries in a thoughtful and timely manner Effectively track all customer communication in Gainsight What you bring to the role: 5+ years’ experience as a Customer Success Manager 3+ years’ experience supporting Enterprise customers in a CSM role of $1M + ARR Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and influencing outcomes without direct authority Desire to work with demanding, multi-national customers Established CSM who is self-motivated and customer-focused Gainsight & Salesforce required Outstanding verbal and written communication skills Strong listening skills with the ability to work with a variety of customer profiles Strong executive presence with proven ability to influence decision-making at all levels. Proven ability to work with all members of our team (sales, software development, and product management) Location: Remote in the Republic of Ireland. Must be located in the Republic of Ireland. S ponsorship: AlertMedia does not sponsor. Must have the legal right to work in Ireland without sponsorship now and in the future. Why you’ll love working at AlertMedia: Competitive base salary Company-sponsored health and life insurance Ireland statutory auto-enrolment pension (My Future Fund) with employer contributions Eligibility for a discretionary annual performance bonus 20 days of paid vacation, plus all Irish public holidays Remote-first work environment Statutory leave and company sick leave benefits Recognition, rewards, and team celebrations that recognize great work Opportunities to give back through company-supported community service initiatives Named a Best Places to Work for 10 consecutive years, along with numerous other workplace awards Ongoing learning and career development through our dedicated Learning & Development team—we're committed to investing in your gro