BetterHelp

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Director of Health Plan Business Development at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for a Director of Health Plan Partnerships & Business Development to expand and deepen our health plan business by developing strategic payer relationships, optimizing our existing health plan partnerships, and selectively pursuing new contracting opportunities that expand access to BetterHelp. In this role, you will help shape the next phase of BetterHelp's health plan strategy. You will own and develop relationships with health plan partners, identify opportunities to improve and expand existing agreements, negotiate strategic and economic terms, and pursue new partnerships where they meaningfully advance BetterHelp's insurance strategy. You will work closely with internal teams across Network Operations, Revenue Cycle Management, Finance, Legal, Product, Marketing and Clinical to translate payer relationships into greater member access and sustainable growth. The ideal candidate combines deep health plan expertise with strong commercial judgment and executive relationship management. You understand how health plan networks operate, including provider contracting, reimbursement, credentialing and delegated arrangements, and can translate operational challenges into strategic opportunities with payer partners. What will you do? Own and advance strategic relationships with priority health plan partners, identifying opportunities to deepen existing partnerships while selectively pursuing new payer contracts that meaningfully expand BetterHelp's network or strategic capabilities. Identify and negotiate opportunities to improve existing payer arrangements, including delegated or streamlined credentialing models, provider onboarding and roster processes, reimbursement, network terms, and other mechanisms that improve the scalability of BetterHelp's insurance offering. Develop new strategic models with health plan partners beyond traditional network participation, including member engagement and distribution, preferred provider relationships, care navigation, value-based arrangements, and other opportunities that increase access, utilization and value for members. Establish, build and maintain relationships with health plans and other strategic partners. Partner with internal teams to identify the highest-impact barriers and opportunities within priority payer relationships, using data on provider network activation, reimbursement, member access, utilization and financial performance to inform payer strategy and negotiations. Lead payer relationships from initial strategy and contracting through launch and early-stage optimization, establishing clear objectives and transition plans for ongoing partnership management. Identify and develop new payer partnership models and commercial structures that can accelerate BetterHelp's insurance growth, including opportunities related to reimbursement, network design, member acquisition, value-based care and strategic distribution. Collaborate with cross-functional teams: Network Operations / Credentialing: understand provider onboarding and network activation performance, identify payer-specific bottlenecks, and develop payer strategies to address systemic barriers. Revenue Cycle Management: identify and address payer-level claims, reimbursement and operational issues. Legal & Compliance: structure and negotiate payer agreements, amendments and strategic partnership terms. Data: develop payer-level insights on network activation, utilization, access and financial performance. Product & Marketing: develop opportunities with payer partners to improve member discovery, engagement and utilization of BetterHelp. Clinical: support payer conversations related to quality, outcomes, network strategy and new care models. Wha

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior Clinical QA Specialist, AI at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We’re building safe, effective AI tools that support both members and clinicians throughout the mental health journey - and we’re growing our team to accelerate this work. We are seeking a hardworking, mission-driven individual with experience in clinical care and familiarity with AI to join our Clinical Quality and AI Team. The team integrates strategy, quality, and clinical product expertise to drive clinical excellence across BetterHelp. This role primarily focuses on ensuring AI features and outputs meet safety, clinical, and compliance standards, while contributing to long-term AI strategies. You will lead our AI Clinical Quality Assurance program by: Helping develop clinical standards, evaluation rubrics and review processes. Identifying risk assessment and escalation pathways and protocols. Assessing AI outputs for clinical safety integrity, ethics, and compliance. Translating insights into actionable and meaningful improvements across AI tools and workflows. The ideal candidate is a self-starter with a growth mindset, grounded in clinical quality and energized by the rapid evolution of AI in healthcare. They bring experience in telemedicine and AI applications, thoughtfully balance rigor with efficiency, and are passionate about improving therapeutic outcomes through safe, innovative technologies. This dynamic role offers significant opportunities for impact and professional growth, shaping how mental health care evolves globally through AI-powered solutions. What will you do? A. Primary Responsibilities Help develop, operationalize and refine QA frameworks, including testing protocols, evaluation rubrics, monitoring systems and review processes for AI tools. Conduct ongoing pre- and post-production evaluation and auditing of AI outputs for clinical safety, accuracy and bias, and alignment with therapeutic, ethical and regulatory standards. Review and assess AI-related escalations from BetterHelp therapists, clients, and/or customer-facing teams; identify patterns, severity, and appropriate escalation pathways. Analyze QA findings and trends to generate clear, actionable Clinical AI QA reporting, which includes recommendations for improving AI features, model behavior, prompts, guardrails and workflows. Communicate reporting with cross-functional partners. Help develop and maintain clinical AI risk and escalation pathways in partnership with relevant cross-functional teams (e.g., Legal, Compliance, Clinical Operations) to define issue severity, escalation thresholds, response protocols, and processes for tracking issues through resolution. Support clinical risk assessment for new and evolving AI capabilities, including identifying potential failure modes, defining appropriate safeguards, and helping ensure adherence to clinical, ethical, and regulatory expectations. Stay current on emerging AI QA and evaluation methodologies, tools, research, and industry best practices, particularly those relevant to healthcare / mental health, and incorporate relevant advances into BetterHelp’s AI QA approach. B. Additional Responsibilities Contribute to research studies or evaluations related to AI efficacy, safety, quality and emerging evaluation approaches. Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed. Represent BetterHelp externally in public events, webinars, presentations and/or conferences as appropriate. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost e

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Billing and Follow-up Specialist, you'll be an important staff member in a newly formed department to bill and collect from insurance companies. You will work in a team to ensure we follow best practices for billing and follow-up tasks to maximize insurance reimbursement. What are we looking for? We are looking for this candidate to possess experience in the healthcare sector, specifically within a back end revenue cycle function at a provider. They should have a solid understanding of the claim submission and follow-up process, with general exposure to denials and cash posting tasks. Strong communication and collaboration skills will also be important for the newly formed team to ensure a high level of success. What will you do? Review and prioritize follow-up activities requiring claim edits or general payer follow-up Research claim denial issues and resolve them in a timely manner to release claims to payers Contact insurance companies to understand delays in processing claims or sending payments and identify next steps to resolve them Investigate payment variance situations to understand root cause and next steps to resolve them Capture follow-up activities with clear, descriptive notes within the workflow application Support transition of claims to other staff in department with denial and cash posting tasks, as needed Prioritize and drive issue resolution with any partnering department, like Credentialing or Customer Success Identify trends in payer behavior and surface them for leadership review What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Minimum of 4 years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers Understanding of the claim submission process and common pain points that delay payer acceptance and processing of bills Understanding of the cash posting and reconciliation process and common pain points that delay payment processing Exposure to clinicians that provide mental health and/or telehealth services Comfortable with ambiguity and wants to assist leaders in developing strong operational processes for a new department Desires an environment that fosters growth through open feedback and high autonomy Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The salary range for this position is $ $33.00/hr –$38.46/hr . In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026 . Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud

Who are we and why should you join us? BetterHelp is on a mission to champion the well-being in all of us. We’re working to make mental healthcare more accessible, so more people can get the support they need, when they need it. As the world’s largest online therapy service, we’ve connected millions of people with a network of more than 30,000 licensed therapists-- and we’re not stopping there. As the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Credentialing Specialist at BetterHelp, you’ll join a diverse team of clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. You’ll have the opportunity to make an immediate impact, grow alongside the business, and do meaningful work alongside people who care deeply about what we’re building together. What are we looking for? We are looking for a Credentialing Specialist who will be responsible for first line management of the credentialing associate team. They will train the team on the tasks that the associates are responsible for completing day to day. As new processes and systems are adopted by the organization, they will be responsible for researching how the team will interact with them then implement those processes and systems. They will also document all knowledge of the BetterHelp Insurance Credentialing workflows then use that documentation to train the team and then improve those processes. This person will work with the Credentialing Team Lead to monitor the performance of the associate team and provide feedback to the team and our contracting partner, TekSystems. They will also help with answering questions from other BH teams and internal credentialing team members and the Credentialing Team Lead will assign additional projects to this person as the need arises. What will you do? Supervision of the credentialing associate team Training of the credentialing associate team Documentation of all BetterHelp Insurance Credentialing processes Analyze and update processes to improve as needed Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team Identify and problem solve inefficiencies in credentialing and recredentialing processes Develop and maintain the credentialing team’s relationship with other BetterHelp Teams Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion. Analyze and update processes to improve timelines Maintain accurate and up-to-date provider information in internal databases and Verifiable. Liaise with CVO to resolve any issues or delays in the credentialing process. Provide regular updates to leadership on key metrics and process improvements. What will you NOT do? You will NOT worry about funding. We have startup energy, with the support and resources of our parent company, Teladoc Health. You will NOT be limited to a narrow set of responsibilities. We encourage employees to contribute ideas, develop new skills, collaborate across teams, and explore opportunities that support both their growth and the growing needs of the business. You will NOT be expected to navigate a culture driven by ego or unnecessary hierarchy. We value respectful collaboration, thoughtful debate, and teammates who are committed to shared success. You will NOT be expected to sacrifice your well-being to make an impact. We work hard and hold ourselves to high standards, all while supporting sustainable ways of working. You will NOT have to wonder why your work matters. The work we do here helps to expand access to mental health care and supports people seeking help when they need it. Can I work remotely? Yes. This role can be performed remotely from anywhere in the U.S. While we embrace the flexibility of remote work, we also value opportunities to bring teams together in person for collaboration and connection. BetterHelp covers approved expenses for company-requested travel, and reasonable accommodations are available for employees who are unable to travel. Requirements 1+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting. Strong understanding of NCQA credentialing requirements and best practices. Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable). Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines. Experience in behavioral health or mental health provider credentialing. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that peopl

Who are we and why should you join us? BetterHelp is on a mission to champion the well-being in all of us. We’re working to make mental healthcare more accessible, so more people can get the support they need, when they need it. As the world’s largest online therapy service, we’ve connected millions of people with a network of more than 30,000 licensed therapists-- and we’re not stopping there. As the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Full Stack Software Engineer at BetterHelp, you’ll join a diverse team of clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. You’ll have the opportunity to make an immediate impact, grow alongside the business, and do meaningful work alongside people who care deeply about what we’re building together. What are we looking for? We're looking for a talented software engineer who enjoys solving complex problems, learning continuously, and building products that make a meaningful difference. This role is ideal for someone who has delivered multiple challenging projects, takes pride in writing thoughtful, maintainable code, and enjoys both mentoring and learning from teammates. You'll join an engineering culture that values ownership, curiosity, collaboration, and sound technical judgment. We embrace modern engineering practices and thoughtfully adopt new technologies, including AI, to help engineers focus on solving hard problems while keeping human expertise at the center of every decision. What technologies will you work with? We use a mix of established and modern technologies to support a platform serving millions of users. As our products evolve, we're continually improving our architecture, modernizing portions of our codebase, and evaluating technologies that help us build secure, reliable, and scalable software. Backend: Linux, nginx, Laravel (PHP), MySQL, Redis Frontend: React, Next.js, JavaScript, HTML5, CSS/SASS Existing technologies you may encounter as we modernize the platform: Twig, Bootstrap, jQuery We do not expect candidates to have worked with every technology in our environment. We value strong software engineering fundamentals, curiosity, and the ability to learn unfamiliar systems. What will you do? You will develop end to end, owning features from technical design and development through deployment, monitoring, and continued improvement. You will write clean, secure, readable, maintainable, and scalable code. You will collaborate closely with engineers, product managers, designers, and other cross-functional partners. You will design, integrate, and build internal and external APIs. You will develop new products and features while improving and modernizing existing systems. You will write and optimize SQL queries and design relational database schemas. You will create and maintain complex backend services and algorithms. You will profile, troubleshoot, and optimize new and legacy code. You will build experiences that work across mobile, tablet, and desktop environments. You will contribute to code reviews, technical discussions, and engineering practices that improve quality, reliability, security, and developer experience. You will ship thoughtfully and frequently in an agile environment with continuous deployment. You will care about our product, mission, and long-term success, well beyond checking off development tasks. You will thoughtfully use approved AI-assisted development tools to reduce repetitive work, explore solutions, and improve productivity while applying your own engineering judgment to architecture, implementation, security, privacy, and code quality. Engineers remain accountable for every technical decision. What will you NOT do? You will NOT worry about funding. We have startup energy, with the support and resources of our parent company, Teladoc Health. You will NOT be limited to a narrow set of responsibilities. We encourage employees to contribute ideas, develop new skills, collaborate across teams, and explore opportunities that support both their growth and the growing needs of the business. You will NOT be expected to navigate a culture driven by ego or unnecessary hierarchy. We value respectful collaboration, thoughtful debate, and teammates who are committed to shared success. You will NOT be expected to sacrifice your well-being to make an impact. We work hard and hold ourselves to high standards, all while supporting sustainable ways of working. You will NOT have to wonder why your work matters. The work we do here helps to expand access to mental health care and supports people seeking help when they need it. Can I work remotely? Yes. This role can be performed remotely from anywhere in the U.S. While we embrace the flexibility of remote work, we also value opportunities to bring teams together in person for collaboration and connection. BetterHelp covers approved ex

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Consultant Relations Senior Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for a Consultant Relations Senior Manager to help accelerate the growth of our Enterprise business by building and activating relationships across the employee benefits broker and consultant ecosystem. In this role, you’ll own broker and consultant engagement across assigned markets, identifying the firms, offices, and individual relationships with the greatest potential to expand BetterHelp’s reach and generate new business opportunities. You’ll build trusted relationships, develop and execute engagement strategies, and help brokers and consultants understand, evaluate, and confidently introduce BetterHelp to their clients. We’re looking for a relationship-driven, commercially minded professional who understands how influence works within the employee benefits ecosystem. You know how to operate at both the organizational level, through enablement, programming, events, and go-to-market initiatives, and the individual level, by developing trusted relationships and credibility with brokers and consultants. You’ll have meaningful autonomy in determining where to focus your efforts, how to activate relationships, and how to translate partner engagement into measurable business impact. Reporting to the Head of Enterprise Sales, you’ll use market intelligence, partner insights, internal data, and strong relationship-building skills to identify opportunities, generate pipeline, and strengthen BetterHelp’s position within the employee benefits market. What will you do? Own Broker & Consultant Relationships Build and nurture strong, trust-based relationships with employee benefits brokers, consultants, and other trusted advisors across assigned markets. Independently identify and prioritize the firms, offices, and individual relationships with the greatest potential to influence pipeline, revenue, and market awareness. Develop engagement strategies tailored to individual partners, firms, and markets based on their needs, influence, client base, and potential opportunity. Serve as a primary BetterHelp relationship owner for assigned brokers and consultants, maintaining consistent, high-quality engagement across virtual and in-person interactions. Establish BetterHelp as a trusted behavioral health partner by developing credibility, understanding partner needs, and delivering a strong and responsive partner experience. Maintain relationships over time through thoughtful outreach, education, programming, events, and other engagement opportunities. Generate & Activate Pipeline Own the development of broker and consultant-sourced opportunities, activating relationships to generate qualified pipeline for Account Executives. Identify opportunities within partner books of business and work proactively with brokers and consultants to create introductions and new conversations. Partner closely with Account Executives to transition qualified opportunities and determine the right strategy for advancing broker and consultant-sourced business. Support client pitches, RFPs, finalist presentations, and other key stages of the sales process where broker or consultant involvement can help advance an opportunity. Maintain visibility into partner-generated opportunities and use engagement and pipeline data to evaluate relationship effectiveness and inform where to invest time and resources. Take accountability for the quality and growth of broker and consultant-sourced pipeline within assigned markets. Drive Partner Enablement & GTM Execution Execute and operationalize partner enablement and go-to-market programs that help brokers and consultants effectively understand, evaluate, position, and support BetterHelp’s solutions. Determine the appropriate cadence, programming, education, and

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Head of Security at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is seeking a highly technical Head of Security Engineering to lead our security strategy with a strong emphasis on offensive security and attacker mindset. This role will anchor our security organization in a red team–first approach, proactively identifying vulnerabilities and strengthening our defenses before they can be exploited. In addition to leading offensive security, you will provide oversight and strategic direction across Security Operations (blue team) and Application Security, ensuring a cohesive and effective security posture. This is a hands-on leadership role for someone who thrives in fast-moving environments and can balance deep technical work with broader organizational impact. What will you do? Lead BetterHelp’s security engineering strategy, with offensive security as the foundation Operate with a red team / attacker mindset, identifying vulnerabilities across applications, infrastructure, and internal systems Direct and evolve the company’s red team capabilities, including penetration testing, code review, and vulnerability discovery Provide oversight and guidance across: Partner closely with Engineering to embed security into the software development lifecycle (SDLC) Strengthen processes around vulnerability management, detection, and response Build and improve offensive security tooling and capabilities, complementing external programs like Bugcrowd Help reduce technical debt and improve system resilience through proactive security practices Identify and address emerging threats, including AI security risks Mentor and guide a strong team, setting a high bar for technical rigor and impact What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 5+ years of security leadership experience 10+ years of experience in security engineering Strong background in offensive security (red team, penetration testing, or bug bounty) Deep understanding of how modern systems are attacked, and how to defend against them Experience working across or leading Red team, Blue team / SecOps, or Application Security Experience setting strategy, managing roadmaps, and delivering measurable security outcomes across multiple teams. Ability to operate both strategically and hands-on Experience working in fast-paced environments with frequent releases Strong communication skills with both technical and non-technical stakeholders Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome communit

Who are we and why should you join us? BetterHelp is on a mission to champion the well-being in all of us. We’re working to make mental healthcare more accessible, so more people can get the support they need, when they need it. As the world’s largest online therapy service, we’ve connected millions of people with a network of more than 30,000 licensed therapists-- and we’re not stopping there. As the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As Director, Corporate Counsel at BetterHelp, you’ll join a diverse team of clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. You’ll have the opportunity to make an immediate impact, grow alongside the business, and do meaningful work alongside people who care deeply about what we’re building together. What are we looking for? We're seeking a business-oriented, proactive, and collaborative attorney to join BetterHelp’s Legal team to support both our BetterHelp Business (B2B) and Direct-to-Consumer (D2C) operations. The ideal candidate will have experience in the B2B partnership landscape, including employee assistance programs (EAPs), health plans, and enterprise partnerships. You’ll play a key role in structuring, negotiating, and implementing partnership and marketing agreements, ensuring that our B2B offerings and D2C platform work seamlessly together. This role requires someone who can think strategically about how to operationalize partnerships, translating legal agreements into effective business processes, and who thrives in a cross-functional environment working with sales, product, marketing, and engineering. A background in healthcare or digital health contracting, particularly in models that blend enterprise and consumer delivery, is a plus. What will you do? Support our B2B team by drafting, reviewing, and negotiating a wide range of B2B and enterprise agreements, including Master Services Agreements, Business Associate Agreements, reseller, referral, and vendor agreements. Support and advise on EAP, employer, and health plan partnership arrangements, helping structure offerings that extend BetterHelp’s D2C care model to new populations through enterprise partnerships. Collaborate with marketing, partnerships, product, and business development teams. Negotiate marketing, sponsorship, and affiliate agreements, including campaigns with influencers, content creators, and third-party wellness platforms, ensuring compliance with healthcare and advertising regulations. Partner with sales and operations to design and operationalize new partnership frameworks, ensuring that legal, business, and technical requirements are fully aligned. Work cross-functionally with product, engineering, and compliance teams to ensure contractual commitments are supported by product functionality and service delivery standards. Provide legal guidance on data privacy, information security, and healthcare regulatory compliance, including HIPAA, FTC, and state-specific health and marketing laws. Monitor and interpret evolving laws, regulations, and industry standards impacting digital health, mental health parity, telehealth, and enterprise wellness. What will you NOT do? You will NOT worry about funding. We have startup energy, with the support and resources of our parent company, Teladoc Health. You will NOT be limited to a narrow set of responsibilities. We encourage employees to contribute ideas, develop new skills, collaborate across teams, and explore opportunities that support both their growth and the growing needs of the business. You will NOT be expected to navigate a culture driven by ego or unnecessary hierarchy. We value respectful collaboration, thoughtful debate, and teammates who are committed to shared success. You will NOT be expected to put your well-being aside to make an impact. We work hard and hold ourselves to high standards, while supporting sustainable ways of working. Can I work remotely? Yes. This role can be performed remotely from anywhere in the U.S. While we embrace the flexibility of remote work, we also value opportunities to bring teams together in person for collaboration and connection. BetterHelp covers approved expenses for company-requested travel, and reasonable accommodations are available for employees who are unable to travel. Requirements 7- 10 years of relevant legal experience. 3+ years of healthcare related legal work experience. Juris Doctor (JD) from an ABA-accredited U.S. law school and active member in good standing of a U.S. state bar. You must be egoless, value collaboration, and be ready to put in the hard work to accomplish whatever the job demands. Excellent written and verbal communication skills is a must. Ability to provide practical, risk-balanced legal advice in an ambiguous, fast-moving environment. Collaborative and adaptable mindset with a focus on enabling business growth

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As an Associate Director and Corporate Counsel at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are looking for someone to join us as our Associate Director and Corporate Counsel for our international expansion. You will join our lean and highly impactful legal team supporting Teladoc’s key asset, BetterHelp, as it scales its operations outside of the US. Teladoc is an ever-growing, dynamic and world-spanning public parent company. BetterHelp is the world’s largest virtual counseling service and a critical component to Teladoc’s current and future growth. This individual will be a key contributor to all aspects of BetterHelp’s international legal needs. An ideal candidate for this position will be fluent in English with additional legal experience in one of our key European target markets (France, Germany, Netherlands, Spain or Italy). This team member must have flexibility to adapt to changing priorities and organizational needs. They will have an outstanding sense of commerciality and will be solutions focused. In addition, the candidate will have the ability to operate independently in a fast-paced, growing, exciting environment and to take ownership of projects and programs. What will you do? This role works across multiple areas of law including contracts, litigation, IP, health and telehealth regulation, government affairs, employment, compliance and general corporate. Independent management of outside counsel is integral to the position, as well as hands-on production of work products. As our international legal counsel, you will: Advise on a wide variety of legal issues related to our international business, supporting both new market launches and existing operations Negotiate and draft product partnership agreements, sales contracts, marketing affiliate/partner agreements advertising/creative/podcast/influencer agreements, SaaS, and vendor agreements in compliance with applicable laws with a focus on data security and privacy laws across the globe Support privacy compliance in non-US markets, including GDPR and local equivalents (e.g. advising on product/process changes and helping update related policies and procedures) Advise on marketing, digital services/platform laws, consumer protection, and trade practices requirements in international markets Support health/telehealth regulatory compliance in relevant markets, partnering with internal stakeholders and external/local counsel as needed Support employment and contractor legal matters in international markets and assist in drafting and updating related terms and agreements Support and optimise privacy operations, including privacy-related vendor/partnership reviews and privacy ticket triage/reviews (e.g. DSARs and other privacy inquiries) Support litigation matters and regulatory/government inquiries as needed, including coordinating with external counsel and internal stakeholders (as applicable) What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are ma