CentralReach

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. As a Customer Success Lead (CSL), you will be responsible for building relationships and strengthening overall product adoption and engagement with our customers. You'll work closely with key stakeholders to understand their business objectives, acting as their trusted advisor in using CentralReach effectively toward their desired outcomes. As an advocate for your portfolio of customers, you'll liaise between our customers and our internal organization, ensuring that needs and/or requirements considered critical to the success of these customers are communicated and managed. As a Level 1 CSL, you'll focus on developing and mastering foundational skills. This initial level requires that you have demonstrated a deep understanding of relationship building, conflict resolution capabilities, and can work collaboratively both internally and externally. Through proficiency in targeted key accountability areas, you'll not only excel as a Level 1 but also pave the way for future career growth along clear pathways for advancement. Location & Interview Process We prefer candidates who can work in a hybrid capacity from one of our corporate offices in Holmdel, New Jersey or Fort Lauderdale, Florida . However, we will consider remote candidates located in other U.S. states for the right individual. As part of our hiring and security protocols, candidates hired into fully remote roles are required to participate in an in-person interview or face-to-face meeting prior to their first day of employment. Key Accountabilities: Maintain a positive client health score and NPS. Manage relationships throughout various customer lifecycles and stages. Proactively engage with assigned book of business, aligning recurring activities with associated playbooks. Consistently meet established Customer Engagement and Growth KPI’s. Influence and drive customers towards Best Practices, ensuring adoption and optimization across various parts of the system. Stay up to date with the latest features, product updates, and releases to ensure comprehensive knowledge and expertise are maintained to keep customers well informed. Partner closely with Account Managers to drive expansion opportunities via cross-sell and upsells. Foster close partnerships cross-functionally with teams such as Professional Services, Product, and Support to ensure timely addressing of customer concerns and initiatives. Act as the voice of your customers to ensure that their concerns and feedback are heard. Maintain strong relationships and understanding of customers to identify risks early and activate associated playbooks. Prioritize and complete high-impact team assignments and initiatives as they are assigned. Desired Skills and Experience: An understanding of Customer Success and CS metrics. An ability to build positive relationships internally and externally. Ability to work well with others and collaborate effectively. Strong customer relationship building skills. Strong organizational skills. High degree of conflict resolution. Strong project management skills. Clear and effective communication, negotiation, and presentation skills. Ability to be empathetic, but assertive at the same time. Ability to work in a fast-paced, team environment with a high sense of urgency. Ability to independently prioritize work and shift priorities as needed to meet deadlines. Self-motivated with a sharp analytical mindset, capable of insightful problem-solving. Quick learner. Ability to stay composed in tough situations, maintaining professionalism throughout. Enthusiastic about professional growth. College degree and/or relevant client facing experience. 1+ years previous experience in a client facing role such as: Customer Support, Customer Success, Account Management, Onboarding, Professional Services, Clinic Director, Ops Manager, Client Services Coordinator, Client Relations Manager, etc. Additional Preferred Experience (considered a plus): Previous experience with CentralReach or other EMR/EHR systems. Knowledge of healthcare compliance and HIPAA. Experience in the healthcare industry. Familiarity with ABA or certified as an RBT or BCBA. Familiarity with key tools such as: Salesforce, Microsoft Outlook Suite, etc. #LI-Hybrid Base Salary Range $65,000—$80,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company wit

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. Key Accountabilities: Help shape technical direction on the Essentials squad — contributing to architecture decisions and unblocking teammates — while staying hands-on in Ruby on Rails, TypeScript, and React Lead by example in the codebase: write clean, maintainable, refactor-friendly code and elevate quality through thoughtful code review and pairing Design and optimize back-end systems, APIs, and data flows with a strong focus on performance and reliability, sharing what you learn along the way Build modern, responsive front-end experiences using React, TypeScript, and CSS, with an eye toward maintainable architecture Work across relational databases (Postgres, MySQL, etc.), writing efficient SQL and shaping data models that support business growth Lead projects end-to-end, balancing hands-on development with guiding others to successful delivery, surfacing risks early and communicating trade-offs clearly Collaborate cross-functionally with product, design, and QA to translate business needs into sound technical solutions Embrace AI-assisted engineering: use tools like Claude Code and GitHub Copilot effectively, contribute to shared prompts and agentic workflows, and help the team learn what works Identify and prototype opportunities to apply LLMs and automation to engineering and internal workflows, with the guardrails appropriate to healthcare data and regulated billing Desired Skills and Experience: At least 7-10 years of full-stack development experience, with Ruby on Rails as a core strength Experience with React, 5+ years preferred. Experienced in leading projects end-to-end: from breaking down complex problems to shipping features that drive impact Passionate about mentoring, from pair programming to guiding architectural decisions, and helping others grow as engineers Daily, hands-on fluency with AI development tools (e.g., Claude Code, Cursor, Copilot), with sharp judgment about where AI accelerates work and where human review is non-negotiable Experience, or strong demonstrated interest, in building with LLM APIs: prompt design, evaluation, and safety considerations for sensitive data Highly organized with superb attention to detail Strong project management skills: comfortable with planning, estimation, and scoping Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet Ability to produce quality materials within tight timeframes and simultaneously manage several projects Ability to communicate clearly and concisely, verbally and in writing Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives Be comfortable working in a distributed, semi-virtual environment Be capable of creating and executing on technical direction and tasks for yourself and others Be able to take minimal direction from others and provide maximal output for yourself (and others) Base Salary Range $120,000—$180,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers . Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. CentralReach Essentials is the leading all-in-one AI-powered autism and IDD care platform specifically designed for small and startup therapy providers. We’re seeking a Senior Product Manager to help grow and evolve this product as we expand our revenue cycle, practice management and clinical capabilities. This role is designed for a Senior Product Manager who is comfortable operating at the intersection of strategy and hands-on execution . You will leverage your experience in revenue cycle and/or claim management products to contribute to the CR Essentials product direction while owning end-to-end delivery of complex initiatives across the platform. Success in this role requires navigating ambiguity, deeply understanding real-world clinic workflows, and building solutions that work across disciplines without compromising CentralReach’s ABA strengths. What You’ll Do Partner with Product Leadership to help define and evolve the CR Essentials product strategy, particularly around RCM and practice management Own execution for key areas of the CR Essentials roadmap, from discovery through delivery Help balance the complex needs of care practices while delivering a lightweight, user-friendly experience for our users Translate complex clinical, operational, and billing workflows into clear, scalable product solutions Collaborate closely with Engineering, Design, Clinical, Billing, Customer Success, and Support teams Define and track success metrics focused on operational efficiency, accuracy, and customer impact Leverage AI tools in your work and partner with internal AI experts to evolve our AI-based product capabilities What We’re Looking For Bachelor’s degree or equivalent work experience 5-8+ years of experience in product management, preferably in claims management, healthcare or workflow-intensive B2B software Strong understanding of practice management and claims or payer workflows, including scheduling, authorizations, billing, and reporting Experience supporting or designing for healthcare and billing professionals Experience leveraging AI tools in product management and developing AI-based product capabilities Proven ability to operate effectively in ambiguous problem spaces and influence outcomes through strong product judgment and execution Preferred candidates will have direct experience in the RCM / Claims Management domain This role plays a critical part in ensuring CentralReach can support therapy practices of all sizes across the country and empower those therapists to have a meaningful impact on the lives of their patients. #LI-Remote Base Salary Range $150,000—$180,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers . Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. Responsibilities Lead the development of robust, scalable, and maintainable software solutions. Design and implement responsive user interfaces using React and TypeScript. Build and optimize high-performance backend services using C# .NET and Node.js. Manage infrastructure using Terraform across many AWS PaaS. Architect complex database schemas and optimize queries in MSSQL. Collaborate with cross-functional teams to define requirements and project roadmaps. Champion best practices in code quality, testing, and CI/CD automation. Required Qualifications 5+ years of professional software engineering experience. Fluent in React, TypeScript, and Material UI for modern frontend development. Strong proficiency in C# .NET backend services. Hands-on experience with MSSQL, including design and performance tuning. Proven experience with AWS services (or comparable cloud services provider). Competency with IaC using Terraform. Strong understanding of modern software architecture and RESTful API design. Excellent problem-solving skills and a collaborative mindset. Proficiency with generative AI tools and coding agents Preferred Qualifications Experience with containerization (Docker/Kubernetes). Familiarity with serverless computing patterns. Strong background in unit testing, integration testing, and e2e test frameworks. Experience with CI/CD tooling and scripting #LI-Remote Base Salary Range $140,000—$180,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers . Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. The Platform Engineering group at CentralReach builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for storage, data infrastructure, IT, observability systems, DevOps, SRE, provisioning, compute, orchestration platform, internal tools, internal platforms (laptops, networks, systems etc.) and services - all the components that make up the CentralReach Platform. If you have a passion for the future, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome and take on technical challenges of all shapes and sizes, have excellent interpersonal skill and sense of humor and enjoy rolling up your sleeves and jumping in, then read on! As a Sr. SRE, you will work closely with the key stakeholders in Software Engineering to drive adoption of modern reliability practices like SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership. Key Accountabilities: Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments. Define, maintain, and improve SLOs, SLIs, error budgets, actionable dashboards, and observability practices. Analyze, troubleshoot, and resolve operational issues that affect service reliability and SLO performance. Build and automate multi-environment observability capabilities, including capacity forecasting based on usage patterns. Reduce toil and increase development velocity through automation and continuous improvement. Provide production support, including incident, change, and problem management; root cause analysis; service restoration; runbooks; and standard operating procedures. Identify data-driven opportunities to improve system architecture, availability, performance, and reliability. Collaborate with software engineering teams on release management, roadmap planning, and operational readiness. Implement and manage reliability and observability tools such as Datadog, Prometheus, and Grafana. Desired Skills and Experience: Experience with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry. Experience implementing observability strategies for logs, metrics, and traces. Strong understanding of CI/CD practices and tools such as Jenkins, GitHub Actions, GitLab, Argo, and Kargo. Strong understanding of major cloud providers, preferably AWS, and cloud-native infrastructure concepts. Strong understanding of containerization technologies, including Kubernetes and Helm. Experience with one or more programming languages, such as Java, Python, or Go, and familiarity with .NET application development. Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts. Experience using AI to improve productivity and amplify technical skills. Base Salary Range $160,000—$180,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers . Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. We are looking for a passionate Site Reliability Engineer (SRE) to join our team! You will be a trusted partner responsible for reliable deployment and daily operation of cloud infrastructure and data-platform connectivity across a growing set of autism and IDD care software solutions. As a key member of the Engineering team, you will take ownership of supporting several AWS accounts and their Linux-based workloads and managed services, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, and security groups. You will also support Snowflake account connectivity and deployment processes, working closely with developers, data engineers, security, and other technical and non-technical partners to keep environments secure, available, and ready for change. If you have a passion for cloud infrastructure, reliability, automation, and technology in general, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome operational and technical challenges of all shapes and sizes, have excellent interpersonal skills and a sense of humor, and enjoy rolling up your sleeves and jumping in, then read on! Key Accountabilities: Support deployment, configuration, and daily operations across several AWS accounts and the Linux servers and workloads running in those environments. Administer, monitor, and troubleshoot Amazon S3 buckets, AWS Glue jobs, Amazon Kinesis streams, AWS PrivateLink connectivity, security groups, and related AWS networking and access dependencies. Investigate and resolve infrastructure incidents, deployment failures, service interruptions, and connectivity issues, with a focus on restoring service quickly and preventing recurrence. Maintain and improve repeatable deployment and operational processes for AWS infrastructure and workloads through automation, version-controlled configuration, and clear runbooks. Support secure connectivity to Snowflake accounts, including troubleshooting network paths, private connectivity, endpoint configuration, and environment-specific access issues. Support and improve Snowflake deployment processes across environments so that configuration and platform changes are consistent, reviewable, and reliable. Collaborate closely with application engineering, data engineering, security, and other teams; contribute to daily stand-up meetings and document operational procedures, known issues, and recovery steps. Desired Skills and Experience: 3-5 years of experience in Site Reliability Engineering, DevOps, Cloud Engineering, or production infrastructure operations, with hands-on responsibility for AWS environments. Strong Linux administration and troubleshooting skills, including system services, networking, permissions, logs, and command-line diagnostics. Hands-on working knowledge of AWS services used by the role, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, security groups, and multi-account operational practices. Good understanding of cloud networking fundamentals, including DNS, TCP/IP, routing, private endpoints, security groups, TLS, and troubleshooting application-to-service connectivity. Experience supporting Snowflake connectivity and deployment processes, including diagnosing access and network issues and coordinating changes across multiple environments. Experience with scripting and operational automation using tools such as Bash or Python; familiarity with CI/CD and Infrastructure as Code practices is highly desirable. Experience with monitoring, logging, alerting, incident troubleshooting, and creating practical operational documentation and runbooks. Well-organized and self-motivated, with strong multi-tasking skills and a positive, professional approach to working across technical and non-technical teams. Base Salary Range $135,000—$160,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to giv

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. CentralReach’s Platform Engineering group builds the cloud platform, data infrastructure, observability systems, automation, and reliability services that power products used every day by clinicians, educators, employers, and care teams. We focus on creating resilient, secure, high-performing systems that help our customers deliver better outcomes for the people they serve. This is an opportunity to do meaningful work on systems that matter, collaborate with talented engineering teams, and help shape the reliability practices behind a mission-driven healthcare technology platform. As a Principal Platform Engineer, you will define and advance the cloud platform capabilities that enable secure, reliable, and scalable product delivery. You will partner across Platform Engineering, Software Engineering, and architecture forums to modernize legacy systems, strengthen reliability practices, improve developer experience, and shape future platform investments. You will bring hands-on depth in AWS, Kubernetes, GitOps, ArgoCD, observability, automation, and delivery tooling while mentoring engineers and raising the technical standards for how services are built, deployed, and operated. Key Accountabilities: Define the technical vision for secure, resilient, scalable cloud platform services that improve developer productivity and customer outcomes. Lead modernization of legacy infrastructure and help guide application developers from legacy software designs toward modern, service-based deployments through collaboration and coordination. Establish platform reliability practices, including SLOs, observability, operational readiness, incident response, and continuous KPI improvement. Raise delivery standards through safer deployments, stronger security controls, robust data protection, and disciplined asset management. Improve developer experience by building effective tooling, feedback loops, and self-service capabilities that significantly increase engineering productivity. Mentor engineers and influence architecture, standards, and execution across teams through principal-level technical leadership. Desired Skills and Experience: 10+ years building and operating mission-critical platforms across DevOps, infrastructure, cloud, or software engineering. Principal-level architecture judgment across scalability, reliability, security, observability, and operational excellence. Advanced AWS expertise across compute, networking, storage, identity, containers, serverless, messaging, data, and observability services. Deep hands-on capability with CI/CD, infrastructure as code, Kubernetes, GitOps practices, ArgoCD and associated tooling, deployment automation, source control, and production scripting. Comfort contributing to cross-functional architecture forums, shaping future platform investments through strong technical perspectives and collaborative influence. Proven ability to mentor senior engineers, set durable standards, and strengthen a high-accountability platform engineering culture. #LI-Remote Base Salary Range $200,000—$215,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers . Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.