ClickUp

At ClickUp , we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. Role Overview As the Engineering Manager - Developer Productivity , you will lead a high-impact team focused on improving developer workflows, reducing friction, and enhancing the overall engineering experience. You’ll collaborate across teams to identify bottlenecks, implement scalable solutions, and foster a culture of continuous improvement. Your work will directly influence the speed, quality, and happiness of our engineering organization. Responsibilities: Infrastructure & Tooling Oversee the development and maintenance of CI/CD pipelines, build systems, and internal tools, including AI-powered internal tooling and agents. Ensure our developer infrastructure is scalable, reliable, and secure. Evaluate and implement new AI-native technologies, considering token economics, compute costs, and AI spend alongside productivity gains. Team Leadership & AI People Development Build, mentor, and lead a team of engineers focused on developer productivity. Foster a culture of collaboration, innovation, and accountability. Set clear goals and provide regular feedback to drive team performance in partnership with your Director. Assess each report's AI fluency level (Assisted, Augmented, Native) and set individual growth targets. Include AI fluency as a coaching topic in 1:1s; pair less AI-fluent engineers with AI-native peers for knowledge transfer. Create space for AI experimentation: dedicated time, safe-to-fail projects, and learning sprints. Recognize and reward AI-driven improvements in performance conversations. Collaboration & Communication Work closely with engineering, product, and design teams to align priorities. Advocate for developer needs and ensure alignment with company goals. Communicate capabilities and limitations to non-technical stakeholders. Write specs, rules files, and documentation that make AI more effective for the whole team. Metrics & Continuous Improvement Define and track key metrics to measure developer productivity, satisfaction, and AI-driven productivity gains. Use data-driven insights to prioritize initiatives and demonstrate impact. Track team-level AI adoption metrics and report on AI-augmented workflow effectiveness. Continuously iterate on processes to improve engineering velocity and quality. AI-Native Developer Experience Identify and eliminate pain points in the development lifecycle, with a focus on AI-augmented workflows. Drive adoption of AI coding tools (Cursor, Brain, copilots) as the default across engineering teams. Ensure every team member has access to and is actively using AI tools; track adoption and remove blockers (tooling, access, training). Partner with engineering teams to design AI-augmented development workflows that multiply team velocity. Coach engineers on the Builder model: planning, delegating to agents, reviewing with judgment, and shipping with velocity. AI Governance & Risk Ensure the team follows AI usage guidelines (data handling, code review, IP considerations). Flag risks from AI-generated code (security, correctness, licensing) proactively. Maintain visibility into what AI tools the team is using and how they're being used. Run regular retros and feedback loops on AI-related outcomes. Review AI-generated outputs alongside the team to build shared quality standards. Qualifications: Experience: 7+ years in software engineering, with 3+ years in a leadership role managing engineering teams. Technical Expertise: Strong understanding of developer tools, CI/CD pipelines, and modern software development practices. Hands-on experience with AI coding tools (Cursor, Claude Code, Codex, or similar) and an understanding of how to integrate them into engineering workflows. AI Fluency: Demonstrated ability to operate at the AI Augmented level or above: you personally use AI tools daily and have coached others on effective AI-assisted development. Familiar with prompt engineering, context engineering, and token economics. Builder Mindset: Comfortable with the 80/20 model (planning and review vs. direct execution). Experience orchestrating work across humans and AI agents, with strong judgment on when to delegate to AI vs. when human decision-making is critical. Leadership Skills: Proven ability to build and lead high-performing teams. Experience assessing and developing AI fluency across a team. Problem-Solving: Track record of identifying inefficiencies and implementing scalable solutions, including building or adopting AI-powered tooling and eval frameworks. Governance Awareness: Understanding of AI & non-AI related risks (security, correctness, licensing, data handling) and experience establis

At ClickUp , we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. We are seeking a highly technical and experienced Engineering Manager to one of our business critical engineering team. This role is ideal for a hands-on leader who thrives in a fast-paced environment, has a deep understanding of collaborative document editing technologies, and is passionate about building scalable, high-performance software. As the Manager, you will oversee the development and delivery of innovative features, ensure technical excellence, and mentor a team of talented engineers. The Role: Technical Leadership : Provide hands-on technical guidance to the team, ensuring best practices in software development, architecture, and design. Team Management : Lead, mentor, and grow a team of engineers, fostering a culture of collaboration, innovation, and continuous improvement. Product Development : Drive the development of new features and enhancements, ensuring high performance, scalability, and reliability. Collaboration : Work closely with product managers, designers, and other engineering teams to align on goals, prioritize initiatives, and deliver exceptional user experiences. Code Quality : Oversee code reviews, ensure adherence to coding standards, and advocate for clean, maintainable, and testable code. Innovation : Stay up-to-date with the latest trends and technologies in collaborative editing, cloud infrastructure, and web development, and apply them to improve our product. Operational Excellence : Ensure the stability and performance of the Docs platform, proactively addressing technical debt and optimizing system architecture. Qualifications: Technical Expertise : Proficiency in Node.js, relational databases, and at least one modern frontend framework. Experience with AWS cloud services and infrastructure. Leadership Experience : Proven track record of managing and scaling engineering teams. Strong ability to mentor and develop technical talent. Problem-Solving Skills : Ability to tackle complex technical challenges and make data-driven decisions. Communication : Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Education & Experience : Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience. 7+ years of software engineering experience, with at least 1 year in a leadership role. #LI-Remote #LI-MAV Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @ clickup.com email or through our official careers portal on clickup.com . We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Engagement Management is a new and fast-growing practice at ClickUp, and it's quickly becoming central to how we serve our enterprise customers. Our EMs bring program leadership, service delivery and change management together in one role. As a ClickUp Senior Engagement Manager you will lead the formation and orchestration of post-sale strategy and execution for the company’s largest and most strategic clients. We're looking for someone hungry, who excels in building, and who takes genuine pride in the quality of their work. Here, Engagement Managers are the single point of accountability for outcomes. You own everything between the contract being signed and the client seeing measurable results: what was sold gets delivered, on time and on margin, and we can prove it worked. You'll lead enterprise SaaS implementations across the full engagement lifecycle, from shaping scope in pre-sales, mobilizing the team and delivery, go-live, stabilization and a clean handover to the account team. You'll run work-stream programs with Paid TAMs, AI specialists, Product and Engineering, and the client's own project team, and you'll be the trusted advisor to the client's executive sponsor. Simply put: you are the single point of accountability for delivery, the client's partner in getting value from ClickUp, and a thought leader for how we deliver. Your role Stakeholder Management Serve as the primary client contact for delivery Build strong relationships with stakeholders while ensuring delivery remains aligned to client objectives and contractual commitments. Build trusted relationships with client executive sponsors and program leads at VP and C-level, acting as their primary point of contact for delivery. Navigate complex enterprise stakeholder environments and competing priorities across client functions (IT, PMO, business sponsors, procurement) and broker alignment when they conflict. Project Delivery Oversight Deliver engagements against agreed scope, schedule, hours budget and quality, using rigorous change control to protect timelines and delivery margin. Translate customer business requirements into internal deliverables and milestones Own engagement governance, including kickoffs, weekly working sessions, sponsor check-ins and SteerCos, and provide clear, concise status reporting to clients and internal stakeholders. Lead and coordinate multidisciplinary teams, fostering a collaborative, accountable and high-performing delivery culture while providing coaching, direction and support. Proactively manage risks, issues and dependencies through the RAID log, and act as the primary escalation point. Manage engagement financials, including hours burn, forecasting, utilisation and margin, flagging overrun risk early and agreeing recovery plans. Drive AI adoption Guide clients from manual workflows to AI-assisted and agent-driven operations, and own post-go-live adoption outcomes. Drive Value and Business Outcomes Identify expansion opportunities through delivery and co-sell with Account Executives, bringing the delivery credibility that secures follow-on work. Establish a value baseline before configuration begins, track benefits through go-live, and produce the value assessment that underpins renewal and expansion. Governance Design and run governance mechanisms Track delivery efficacy, timelines, value realization and customer experience Create continuous-improvement mechanisms Change Management & Communication Own communications around delivery status, risks and outcomes Manage escalation and communication across customer/internal teams Assess change readiness and resistance across impacted teams; build sponsor and champion networks to carry the rollout. Design the communications and enablement plan with the client, and sequence go-live to match the organization's capacity for change. Role Development Contribute to building the Engagement Management practice by iterating on templates, playbooks and AI workflows that make every engagement faster and more consistent. Your skills and experience 5+ years of software and/or services delivery experience, with at least 2 years as the accountable project, program or engagement lead. Proven track record taking enterprise SaaS deployments from kickoff through go-live and into adoption, ideally in work management, PSA, CRM, ITSM or collaboration platforms. Strong grasp of SaaS implementation fundamentals: workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement. No coding required, but you can challenge an unrealistic technical scope. Comfortable with Ag