Cresta

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: The VP of Partnerships, EMEA based in the United Kingdom will be responsible for defining and executing Cresta’s partnerships strategy across the EMEA region as a senior individual contributor. This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Cresta’s enterprise footprint, and drive revenue growth through partner resell and co-sell motions. This senior leader will develop deep insight into regional market dynamics and build the foundational partner ecosystem across system integrators, resellers, BPOs, and technology partners. While this role does not include formal people management, it carries significant ownership and influence, requiring close collaboration with Sales, Product, Marketing, and Customer Success teams globally. Success will be measured by partner-sourced and partner-influenced revenue, new logo acquisition, expansion of product usage through partners, and the establishment of scalable partnership models that can be operationalized as the business grows. Responsibilities: Partnership Strategy & Execution Define and execute the EMEA partnerships strategy in alignment with Cresta’s global objectives and regional go-to-market plans Identify, prioritize, and secure strategic partnerships across system integrators, channel partners, BPOs, and complementary technology providers Develop partner value propositions, commercial frameworks, and engagement models tailored to EMEA market needs Establish repeatable partnership structures, playbooks, and success metrics that can scale over time Channel & Revenue Impact Drive partner-sourced and partner-influenced pipeline and revenue through direct execution of partner-led deals Work closely with regional and global Sales teams to integrate partners into account planning, co-selling, and deal execution Support partners in positioning, selling, and delivering Cresta’s solutions, including joint value propositions and customer use cases Own and report on partner-related pipeline, deal progression, and revenue outcomes in the EMEA region Strategic Business Development Personally lead high-value partnership discussions and complex commercial negotiations from inception through contract execution Identify new routes-to-market and market entry opportunities via partnerships in both established and emerging EMEA geographies Act as the primary point of contact for strategic partners in the region, managing executive-level relationships and ongoing collaboration Cross-Functional Collaboration Partner closely with Product and Engineering to represent partner and market feedback, influencing roadmap and integration priorities Collaborate with Marketing to develop joint go-to-market initiatives, partner messaging, and demand-generation activities Work with Customer Success and Services teams to ensure successful partner-led deployments and long-term customer outcomes Thought Leadership & Market Presence Represent Cresta as a senior partnerships leader in the EMEA region with partners, customers, and at industry events Maintain a strong understanding of competitive dynamics, buyer trends, and ecosystem shifts across the region Provide strategic input to global partnerships leadership on regional insights and growth opportunities Qualifications We Value: 15+ years of experience in partnerships, business development, alliances, or enterprise sales within SaaS, AI, or enterprise software companies Proven track record of personally sourcing, structuring, and closing strategic partnerships that drive revenue Experience operating as a senior individual contributor with high ownership and autonomy in fast-growing or early-stage companies Strong understanding of partner-led go-to-market models, including system integrators, resellers, and co-sell motions Demonstrated ability to work effectively with C-level executives at partner and customer organizations Strategic thinker with

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a founding Strategic Sales Directo r you will focus on some of the largest companies in EMEA, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the EMEA region, starting with success in the UK. This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture. Responsibilities: Own the sales experience while building and managing relationships with key decision-makers and executives Run complex sales cycles from initial contact to close Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience Own and hit your number Qualifications We Value: 7+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time Experience negotiating, structuring and executing complex enterprise-level agreements Prior experience leading cross-functional teams through large deal close processes Ability to articulate contractual, technical, and financial value points to customers, including C-level executives Excellent communication and presentation skills with experience presenting to C-level executives Ability to be in London easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Paid parental leave for all new parents welcoming a new child Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced 20 days of vacation time to promote a healthy work-life blend Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. OTE Range: $215,000 – $230,000 Pound Sterling + Offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recr

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As a Customer Engineer, APAC at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta. Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure Cresta works seamlessly within complex enterprise environments. You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers. As Cresta continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region. Join our team of AI and ML experts and help transform the future of work with Cresta's innovative solutions. Responsibilities: Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders. Design, build, and deploy applications using Cresta SDKs, libraries, and APIs. Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms. Develop and maintain integrations using technologies including Go, Python, and JavaScript . Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations. Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required. Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion. Manage multiple customer projects and technical workstreams simultaneously. Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments. Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC. Qualifications We Value: Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript . Experience using APIs and SDKs to build integrations and value-added solutions. Experience with AWS and Git . Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable. Experience working with enterprise customers and complex technical environments. Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems. Strong communication skills and the ability to translate complex technical concepts for different audiences. Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems. Comfortable operating in a fast-moving environment and managing multiple priorities. A think big, deliver simple mindset—you can navigate complexity while creating practical solutions for customers. Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones. Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Paid parental leave for all new parents welcoming a new child Remote work setup budget to help you create a productive home office Monthly wellness and communication s

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a founding Enterprise Account Executive you will focus on some of the largest F1000 companies in EMEA, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the EMEA region, starting with success in the UK. This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture. Responsibilities: Own the sales experience while building and managing relationships with key decision-makers and executives Run complex sales cycles from initial contact to close Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience Own and hit your number Qualifications We Value: 5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time Experience negotiating, structuring and executing complex enterprise-level agreements Prior experience leading cross-functional teams through large deal close processes Ability to articulate contractual, technical, and financial value points to customers, including C-level executives Excellent communication and presentation skills with experience presenting to C-level executives Ability to be in London easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Paid parental leave for all new parents welcoming a new child Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced 20 days of vacation time to promote a healthy work-life blend Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a founding Enterprise Account Executive you will focus on some of the largest F1000 companies in APAC, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the APAC region, starting with success in Australia. This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture. Responsibilities: Own the sales experience while building and managing relationships with key decision-makers and executives Run complex sales cycles from initial contact to close Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience Own and hit your number Qualifications We Value: 5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time Experience negotiating, structuring and executing complex enterprise-level agreements Prior experience leading cross-functional teams through large deal close processes Ability to articulate contractual, technical, and financial value points to customers, including C-level executives Excellent communication and presentation skills with experience presenting to C-level executives Ability to be in Melbourne easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: We offer Cresta employees a variety of medical benefits designed to fit your stage of life Flexible vacation time to promote a healthy work-life blend Paid parental leave to support you and your family Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems. What You'll Do : Collect, clean, and preprocess structured and unstructured data Perform exploratory data analysis to identify trends and insights Build and evaluate machine learning models under guidance Develop data visualizations and dashboards to communicate findings Assist in deploying models and monitoring their performance Work with large datasets using tools like Python, SQL, and cloud platforms Document processes, experiments, and results clearly Participate in team demos, feedback sessions, and learning opportunities. This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment. What We're Looking For: Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field. Experience writing code in Python (or another general-purpose language). Strong interest in artificial intelligence, machine learning, or software engineering. Basic understanding of statistics and machine learning concepts Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch Experience with SQL and working with databases Strong analytical and problem-solving skills Excellent communication skills and willingness to collaborate with teammates and customers. Nice-to-Haves Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn) Familiarity with cloud platforms (AWS, GCP, or Azure) Knowledge of version control (Git) Exposure to big data tools (Spark, Hadoop) is a plus This posting will be used to fill a newly-created role. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: Cresta’s Core Platform underpins the company’s entire product portfolio. Our long term vision is to build a robust, reliable, secure, and extensible foundation that supports continued innovation, satisfies enterprise customer requirements, and keeps operational costs in check. Two critical components for that are agent assist backend services and scalable authentication systems, tools, processes and frameworks based on industry standards and security best practices. This role is focused on building various backend systems needed to enable successful customer integrations: Enable agent assist integration for chat and email. This involves working with the frontend platform team, ML teams, infra team and other backend services. Expand our backend agent assist services to meet customer requirements and feature requests. Address any customer issues that block integrations, affect user experience or system performance. Work with the auth and security team to meet Cresta’s diverse authentication and security needs for internal workflows and external customer facing integrations. We are looking for strong versatile backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and IAM systems. Why This Role Is Unique: Enterprise-Grade Integrations : Design robust integrations with major CCaaS platforms and customer systems. Specialized Auth Experience : Join the Cresta auth team and help build specialized authentication systems to authenticate users, service accounts, virtual agents, server workloads, cloud based authentication for external integrations, etc. Agent Assist Integrations : Work directly with the frontend platform team to build solutions for agent assist integrations for various channels such as chat and email and help rollout these integrations in customer environments. If you’re a strong backend engineer who wants to apply your expertise to real-world AI systems operating inside complex enterprise ecosystems, and expand your expertise in auth, this role offers that opportunity. Responsibilities : Contribute to building the best-in-class company in addition to building the best-in-class product. Architect systems that manage real-time conversation state, context propagation, and session lifecycle. Play a substantial role in the agent assist integration process (chat and email) and authentication engineering team. Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements. Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables. Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards. Technical ownership in a substantial part of the Cresta authentication stack. Ensure high availability, low latency, and strong observability for real-time conversation systems. Implement authentication, authorization, compliance, and enterprise security best practices across integrations. Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes Qualifications We Value: Bachelor’s degree in Computer Science or related field. 5+ years of experience building scalable backend systems in production environments. Strong experience designing and maintaining robust APIs (REST, gRPC). Solid understanding of distributed systems and real-time communication architectures. Experience integrating with third-party enterprise platforms and APIs. Experience working with CCaaS platforms or contact center systems is a strong plus. Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus. Experience with containerized environments (Kubernetes, Docker). Experience with cloud platforms such as AWS, GCP, or Azure. Strong understanding of system reliability, observability, and security in enterprise en

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: Cresta’s AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments. A critical part of that mission is enabling our AI Agents to seamlessly integrate with customers’ CCaaS platforms (Contact Center as a Service), including voice and digital channels — and to smoothly transition conversations between AI and human agents when needed. This role is focused on building the backend systems that allow our AI Agents to: Integrate deeply with leading CCaaS platforms Participate in live customer conversations across voice and chat Maintain full conversation state and context Perform real-time actions within the CCaaS ecosystem Seamlessly hand off conversations to human agents — without losing context, history, or workflow state Support human agents with AI assistance after transfer We are looking for strong backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration. This is not a pure research role — it is about building production-grade infrastructure that enables AI Agents to operate reliably in mission-critical customer environments. Why This Role Is Unique: AI + Real-Time Systems : Work on infrastructure that enables AI Agents to participate in live conversations at scale. Enterprise-Grade Integrations : Design robust integrations with major CCaaS platforms and customer systems. Human-AI Collaboration : Build the systems that make AI-to-human handoff seamless, contextual, and reliable. High-Impact Engineering : Your work directly determines how smoothly AI Agents operate in production environments. If you’re a strong backend engineer who wants to apply your expertise to real-world AI systems operating inside complex enterprise ecosystems, this role offers that opportunity. Responsibilities : Design and build scalable backend services that integrate Cresta’s AI Agents with customers’ CCaaS platforms. Architect systems that manage real-time conversation state, context propagation, and session lifecycle. Implement seamless AI-to-human handoff mechanisms, ensuring full context transfer and minimal disruption to the customer experience. Develop secure and reliable integrations with CCaaS APIs (voice, chat, messaging, routing, agent desktop, etc.). Collaborate closely with ML engineers and AI researchers to operationalize AI Agent capabilities in live environments. Ensure high availability, low latency, and strong observability for real-time conversation systems. Implement authentication, authorization, compliance, and enterprise security best practices across integrations. Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes Qualifications We Value: Bachelor’s degree in Computer Science or related field. 5+ years of experience building scalable backend systems in production environments. Strong experience designing and maintaining robust APIs (REST, gRPC). Solid understanding of distributed systems and real-time communication architectures. Experience integrating with third-party enterprise platforms and APIs. Experience working with CCaaS platforms or contact center systems is a strong plus. Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus. Experience with containerized environments (Kubernetes, Docker). Experience with cloud platforms such as AWS, GCP, or Azure. Strong understanding of system reliability, observability, and security in enterprise environments. Perks & Benefits: We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs Paid parental leave to support you and your family Monthly Health & Wellness allowance Work from home office stipend to help you succeed in a remote environment Lunch reimbursement for in-office employees PTO: 3 weeks in Canada Compensation for this position includes a base sa

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta ’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta ’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta . About the role: At Cresta , the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. As an AI Agent Engineer , you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands-on technical expertise to ensure successful deployments.. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you. What You'll Do : AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta ’s AI platform and tools. System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration. Performance Optimization: Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments. Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions. Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives. Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings. Partner Cross-Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI. Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning. What We're Looking For: Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Experience: 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering. Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code. AI/ML Knowledge: Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred. AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred. Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). Integration Expertise: Hands-on experience with integrating systems via APIs, webhooks, and data pipelines. Communication: Excellent communication and project management skills. Analytical Approach: Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions. Collaborative Builder: You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions. Note on Our Hiring Process We highly value your time