Deepgram

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Note: this is a remote role that is to be based out of one of the following countries: United Kingdom Ireland Scotland Switzerland Germany Austria Netherlands Spain Opportunity Deepgram is expanding globally and operating a follow-the-sun model. We are hiring a Pre-sales Solutions Engineer in EMEA to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale, so you will partner long-term across discovery, POC, production launch, and expansion. You will focus on pre-sales, yet you will often step into post-sales style work when the stakes are high and continuity matters. About Applied Engineering at Deepgram Applied Engineering blends what many companies split into Solutions Engineering, Solutions Architecture, Solutions Consulting, and Technical Support. We are builders and communicators who bridge sales and engineering. We help customers move from problem to production with speed, clarity, and measurable outcomes. What You’ll Do Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan. Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win. Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs. Show, do not tell. Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs. Run security and compliance threads common in EMEA. Prepare crisp responses for GDPR, ISO 27001, SOC 2, and vendor risk reviews. Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly. Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides. Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed. Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases. Regional Expectations Based in an EMEA time zone with strong overlap to customer business hours. Excellent written and spoken English. Additional European languages are a strong plus. Familiarity with procurement, InfoSec, and data privacy expectations across EMEA, including GDPR and data residency. Your First 90 Days In the first weeks you will pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active opportunities and engagements driven by Account Executives or partners. First 30 days Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials. Shadow strategic discovery and POC calls. Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and hand

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. NOTE: THIS IS A REMOTE ROLE THAT WILL BE BASED OUT OF SINGAPORE. THE OPPORTUNITY This is a rare chance to be one of the first people building Deepgram's business in Asia Pacific. You will help lay the foundation of how we serve customers across APAC. You will shape the playbook rather than inherit one, work directly with our lighthouse regional customers, and have visible impact on how an AI-native company scales in one of the world's most dynamic markets. If the idea of building something from the ground up energizes you, this role is for you. Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We're not here just to "manage accounts"; we make Deepgram successful in our customers' environments by combining technical expertise with commercial impact. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. At the same time, we bring back the insights that shape Deepgram's roadmap and the internal tools we build to support customers. WHO YOU ARE You are not a traditional CSM. You're a Customer Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and business growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You're equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You've likely been a Technical Account Manager, Sales Engineer, Implementation Engineer, or Solutions Engineer, and you're excited to bring that blended experience to help customers realize value from day one and scale it over time. As a Customer Success Engineer, you will nurture and grow relationships with strategic customers, leading initiatives that drive adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned customers from onboarding and enablement through engagement, performance analysis, and expansion. You will be pivotal in aligning customer strategies with Deepgram's roadmap and strategy, ensuring both Deepgram and our customers achieve shared success. WHAT YOU'LL DO Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions. Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers and program managers to CIOs, CTOs, and other C-level stakeholders). Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required. Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. Focus on making Deepgram successful in the customer's environment; ensuring products are integrated, enabled, and adopted effectively, applying best pra

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Deepgram is the Voice AI platform powering the next generation of enterprise voice agents, contact centers, and real-time speech applications. As we continue expanding globally, APAC represents one of our highest-growth strategic regions for partner-led expansion. We are hiring an APAC Partner Business Development Manager to build and scale Deepgram’s partner ecosystem across ANZ, ASEAN, Japan, Korea, India, and Greater China. In this role, you will drive sell-to, sell-through, and sell-with motions alongside strategic partners including hyperscalers, ISVs, CCaaS/CX platforms, GSIs, telcos, and regional system integrators. This is a highly cross-functional, builder-oriented role focused on growing partner-sourced and partner-influenced revenue across diverse APAC markets. You’ll work closely with Sales, Solutions Engineering, Product, Marketing, and global partner teams to establish Deepgram as a leading Voice AI platform in the region. If you thrive in fast-moving environments, enjoy building new GTM motions, and are excited about shaping the future of AI partnerships in APAC, we’d love to meet you. What You’ll Do Drive Regional Partner Growth Build and manage strategic partner relationships across APAC Develop joint value propositions, GTM plans, and regional co-sell motions tailored to local market dynamics Establish Deepgram as a strategic Voice AI partner across key ecosystems in the region Drive Sell-To, Sell-Through, and Sell-With Motions Partner closely with hyperscalers, ISVs, CCaaS/CX platforms, GSIs, telcos, and regional integrators Generate and accelerate partner-sourced and partner-influenced pipeline across APAC markets Support co-sell opportunities through customer meetings, presentations, workshops, and negotiations Build Pipeline & Revenue Identify, develop, and close new partner-driven opportunities across ANZ, ASEAN, Japan, Korea, India, and Greater China Monitor pipeline progression and maintain strong forecasting discipline Align regional execution with global revenue and partnership goals Expand the APAC Partner Ecosystem Identify and onboard new strategic partners aligned with Deepgram’s platform and regional expansion priorities Help launch new partner motions, regional programs, and GTM initiatives Collaborate internally to develop partner enablement content, localized assets, and solution positioning Represent Deepgram in APAC Participate in regional partner and customer engagements, both virtual and in-person Stay informed on APAC market trends, competitive dynamics, AI adoption, regulatory requirements, and sovereign AI initiatives Act as a strategic voice for APAC market needs internally What You Bring Proven experience in business development, partnerships, alliance management, or enterprise sales within the technology industry Experience driving revenue through strategic partnerships and co-sell motions across APAC markets Strong understanding of APAC business dynamics and experience operating across multiple regions including ANZ, ASEAN, Japan, Korea, India, and/or Greater China Experience partnering with cloud providers, ISVs, GSIs, telcos, CCaaS/CX platfo

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. The Opportunity Deepgram is looking for a Software Test Engineer to design, build, and maintain automated test frameworks and exploratory test suites across our products, models, APIs, and data platforms. You enjoy breaking systems, probing edge cases, testing real-world and adversarial inputs, and automating repeatable validation so regressions are caught quickly. You translate product requirements and model metrics into automated regression tests, evaluation pipelines, data-quality gates, load tests, and release criteria. You partner with QA, Research, Product, Data, and Engineering to plan testing, execute human and automated evaluations, support user acceptance testing, and communicate risks clearly. When you find an issue, you provide precise reproduction steps, inputs, parameters, expected and actual results, and supporting data. What gets you excited? Building scalable automation that gives Deepgram confidence that its products, models, and data workflows work reliably for customers. What You'll Do Define and execute well-designed test plans across Deepgram's products, APIs, SDKs, model-powered features, and data platforms, ensuring production software is robust, reliable, and performs well. Design, build, and maintain automated test suites and frameworks for functional, integration, end-to-end, regression, API, browser, and service-level testing across batch and streaming workflows. Translate product requirements and customer acceptance criteria into clear test strategies, repeatable test cases, and enforceable release gates. Build and maintain representative, customer-focused, and adversarial test datasets, fixtures, and test environments that exercise real-world inputs, edge cases, failure modes, and system limits. Validate model-powered behavior—including speech-to-text, text-to-speech, and other AI features—using appropriate metrics, expected outputs, human review, and regression coverage, while partnering with Research and model-evaluation specialists as needed. Build testing infrastructure, including test harnesses, reusable scripts, test-data tooling, result-aggregation pipelines, dashboards, and visualizations that make quality signals easy to understand and act on. Integrate automated tests, quality checks, canaries, and release validation into CI/CD so regressions are detected continuously rather than through manual testing alone. Partner with Engineering, Product, Research, Data, Infrastructure, and DevOps to understand system behavior, dependencies, variations, performance limits, and deployment risks, and to establish appropriate test coverage. Test data ingestion, processing, annotation, and quality-control workflows, validating data integrity, completeness, representativeness, deduplication, leakage, and downstream readiness. Execute staging and production validation, load and reliability testing, cross-browser and customer-workflow testing, and user acceptance testing in partnership with internal stakeholders and customer QA teams. Maintain and improve the test-case repository, automation coverage, test documentation, and release-readiness reporting so teams have a