Dropbox

Open Role **Learning Experience Designer** • Remote - Ireland • Remote • Customer Experience and Success • Full Time **Role Description** As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals. You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences. Working closely with cross-functional partners, you will translate complex product capabilities and customer needs into clear, actionable instruction. You’ll combine instructional design principles, digital content production, and responsible AI-assisted workflows to develop scalable learning experiences. Your work will contribute to helping customers become more confident and successful with Dropbox products while improving the consistency, quality, and accessibility of customer education. **Responsibilities** • Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms. • Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources. • Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps. • Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation. • Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs. • Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance. • Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards. **Requirements** • Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content. • Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction. • Experience using content-authoring, learning-management, or publishing platforms. • Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content. • Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability. • Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines. • Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy. **Preferred Qualifications** • Experience developing web-based training, interactive learning, quick-start guides, video tutorials, or progressive learning paths. • Familiarity with Contentful, Articulate, Wistia, or comparable content and learning-production tools. • Experience supporting product launches, localization, or customer self-service education programs. • Experience using learning analytics, customer feedback, or content-performance data to inform improvements. • Experience collaborating with distributed teams in a technology or SaaS environment. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** Ireland Pay Range €37.800—€51.200 EUR The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations. Read more about our benefits here . **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Customer Experience and Success (CXS) Team shapes how more than 700 million users and 575k teams worldwide interact with our products. We turn insights into actions, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience and ensure our customers achieve their desired outcomes with our products, leading to increased customer lifetime value, retention, and growth. Every team member contributes their unique perspective as we collaborate across the organization to amplify the customer voice. If you're passionate about bringing joy, humanity, and simplicity to how people interact with Dropbox, join our Customer Experience and Success team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Customer Success Manager — Japanese & Korean Speaking (Remote)** Remote - Japan **Executive Assistant to the Chief Business Officer** Remote - Canada: Select locations **Integrated Campaign Strategist** Remote - Canada: Select locations I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Open Role **Senior Manager, Lifecycle Marketing** • Remote - US: Select locations • Remote • Marketing • Full Time Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Zones are determined by your zip code; if you’re within 100 miles of a listed metro area (straight-line radius), you’re included in that Zone. Please check your Zone in the Compensation section below. **Role Description** As the Senior Manager of Lifecycle Marketing, you will own Dropbox’s lifecycle marketing strategy across onboarding, engagement, retention, monetization, expansion, cross-sell, and re-engagement. You will lead a team of lifecycle marketers and build a portfolio of programs that help customers discover value, expand their use of Dropbox, and deepen their relationship with our products over time. This is a senior people leadership role with direct accountability for business outcomes. You will set the lifecycle strategy and roadmap, determine where the team should invest, establish how programs are prioritized and measured, and stay close enough to the work to raise the quality of execution and unblock the highest-priority initiatives. You will work closely with Product Growth, Product, Product Marketing, Data Science, Marketing Operations, and other marketing teams. Lifecycle Marketing will own customer communication strategy, channel planning, lifecycle program design, and marketing execution. The opportunity is broader than running an email program. Dropbox has a large global customer base, multiple products, and both product-led and sales-assisted customer motions. The Head of Lifecycle Marketing will define how those pieces connect across the customer lifecycle and build the operating model needed to move from individual campaigns toward scalable growth programs. **Responsibilities** • Own Dropbox’s lifecycle marketing strategy and roadmap across onboarding, engagement, retention, monetization, expansion, and multi-product adoption. • Lead, coach, and develop a team of lifecycle marketers, with clear goals, operating rhythms, and accountability for business outcomes. • Build and manage a portfolio of lifecycle programs using customer behavior, product usage, segmentation, triggers, and personalization to improve adoption, retention, and revenue. • Partner with Product Growth, Product Marketing, Data Science, Marketing Operations, and other cross-functional teams to connect lifecycle communications with activation, in-product discovery, monetization, and expansion while maintaining clear ownership across teams. • Establish a strong experimentation and measurement approach, using controlled tests, holdouts, cohort analysis, customer behavior, and revenue to determine what creates incremental impact. • Build the operating model for lifecycle marketing, including prioritization, planning, governance, and the technical and data capabilities required to execute reliably at scale. **Requirements** • 10+ years of experience across lifecycle marketing, CRM, retention, growth marketing, customer engagement, or closely related disciplines, ideally in a SaaS, subscription, or product-led business. • Significant people-management experience, with a track record of hiring, coaching, and leading high-performing teams. • Demonstrated experience setting lifecycle strategy and translating it into programs that improve customer adoption, retention, monetization, expansion, or revenue. • Deep experience with customer segmentation, behavioral triggers, personalization, experimentation, and marketing automation. • Strong technical fluency across CRM and lifecycle systems, customer data, campaign orchestration, measurement, deliverability, and related operational requirements. • Strong business judgment and experience working across Product, Product Growth, Data Science, Marketing Operations, Engineering, and Product Marketing to turn complex inputs into clear priorities and decisions. **Preferred Qualifications** • Experience leading lifecycle marketing in a product-led growth business with both self-serve and sales-assisted motions. • Experience building expansion, cross-sell, or multi-product programs across a broad existing customer base. • Experience with Iterable or comparable enterprise lifecycle and marketing automation platforms. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** US Zone 1 This role is not available in Zone 1 US Zone 2 $181,500—$245,500 USD US Zone 3 $161,300—$218,300 USD The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range. Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows: • US Zone 1: San Francisco metro, New York City metro, or Seattle metro • US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro) • US Zone 3: All other US locations  **Check Your Zone** Read more about our Benefits. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Marketing Team shows the world how Dropbox makes work better. We're storytellers and strategists, exploring new ways to connect our products with the people who need them. From product launches to campaign strategy, message positioning to digital marketing, we blend creativity with data-driven insights to build our brand and grow our impact. Working across disciplines, you will tap into your own inventiveness while collaborating with teams throughout the organization, including Product, Sales and Engineering. If you're excited about translating complex technologies into engaging narratives and shaping how the world understands and experiences Dropbox, join our Marketing team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Customer Success Manager — Japanese & Korean Speaking (Remote)** Remote - Japan **Senior Manager, Lifecycle Marketing** Remote - Canada: Select locations **Integrated Campaign Strategist** Remote - Canada: Select locations **Meet the Dropbox Marketing team** Focus areas include marketing—brand, product, digital, content, campaign, event, channel, and partner—plus customer advocacy, analytics, and operations Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Open Role **Senior Manager, Lifecycle Marketing** • Remote - Canada: Select locations • Remote • Marketing • Full Time Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan. **Role Description** As the Senior Manager of Lifecycle Marketing, you will own Dropbox’s lifecycle marketing strategy across onboarding, engagement, retention, monetization, expansion, cross-sell, and re-engagement. You will lead a team of lifecycle marketers and build a portfolio of programs that help customers discover value, expand their use of Dropbox, and deepen their relationship with our products over time. This is a senior people leadership role with direct accountability for business outcomes. You will set the lifecycle strategy and roadmap, determine where the team should invest, establish how programs are prioritized and measured, and stay close enough to the work to raise the quality of execution and unblock the highest-priority initiatives. You will work closely with Product Growth, Product, Product Marketing, Data Science, Marketing Operations, and other marketing teams. Lifecycle Marketing will own customer communication strategy, channel planning, lifecycle program design, and marketing execution. The opportunity is broader than running an email program. Dropbox has a large global customer base, multiple products, and both product-led and sales-assisted customer motions. The Head of Lifecycle Marketing will define how those pieces connect across the customer lifecycle and build the operating model needed to move from individual campaigns toward scalable growth programs. **Responsibilities** • Own Dropbox’s lifecycle marketing strategy and roadmap across onboarding, engagement, retention, monetization, expansion, and multi-product adoption. • Lead, coach, and develop a team of lifecycle marketers, with clear goals, operating rhythms, and accountability for business outcomes. • Build and manage a portfolio of lifecycle programs using customer behavior, product usage, segmentation, triggers, and personalization to improve adoption, retention, and revenue. • Partner with Product Growth, Product Marketing, Data Science, Marketing Operations, and other cross-functional teams to connect lifecycle communications with activation, in-product discovery, monetization, and expansion while maintaining clear ownership across teams. • Establish a strong experimentation and measurement approach, using controlled tests, holdouts, cohort analysis, customer behavior, and revenue to determine what creates incremental impact. • Build the operating model for lifecycle marketing, including prioritization, planning, governance, and the technical and data capabilities required to execute reliably at scale. **Requirements** • 10+ years of experience across lifecycle marketing, CRM, retention, growth marketing, customer engagement, or closely related disciplines, ideally in a SaaS, subscription, or product-led business. • Significant people-management experience, with a track record of hiring, coaching, and leading high-performing teams. • Demonstrated experience setting lifecycle strategy and translating it into programs that improve customer adoption, retention, monetization, expansion, or revenue. • Deep experience with customer segmentation, behavioral triggers, personalization, experimentation, and marketing automation. • Strong technical fluency across CRM and lifecycle systems, customer data, campaign orchestration, measurement, deliverability, and related operational requirements. • Strong business judgment and experience working across Product, Product Growth, Data Science, Marketing Operations, Engineering, and Product Marketing to turn complex inputs into clear priorities and decisions. **Preferred Qualifications** • Experience leading lifecycle marketing in a product-led growth business with both self-serve and sales-assisted motions. • Experience building expansion, cross-sell, or multi-product programs across a broad existing customer base. • Experience with Iterable or comparable enterprise lifecycle and marketing automation platforms. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Read more about our benefits here. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Marketing Team shows the world how Dropbox makes work better. We're storytellers and strategists, exploring new ways to connect our products with the people who need them. From product launches to campaign strategy, message positioning to digital marketing, we blend creativity with data-driven insights to build our brand and grow our impact. Working across disciplines, you will tap into your own inventiveness while collaborating with teams throughout the organization, including Product, Sales and Engineering. If you're excited about translating complex technologies into engaging narratives and shaping how the world understands and experiences Dropbox, join our Marketing team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Customer Success Manager — Japanese & Korean Speaking (Remote)** Remote - Japan **Head of Field and Partner Marketing** Remote - US: All locations **Integrated Campaign Strategist** Remote - Canada: Select locations **Meet the Dropbox Marketing team** Focus areas include marketing—brand, product, digital, content, campaign, event, channel, and partner—plus customer advocacy, analytics, and operations Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Role Description As an Infrastructure Engineer, your role will be crucial in shaping and constructing the robust systems that not only support our current flagship products but also lay the groundwork for the next wave of engineering innovations. From optimizing user experiences across various projects to ensuring seamless scalability and data integrity, you'll be at the forefront of shaping the technological backbone of our platform. Collaborating closely with cross-functional teams, you'll leverage your expertise to tackle audacious challenges and push the boundaries of what's possible. Your contributions will directly impact millions of users, as every line of code you write furthers our mission to revolutionize the way people work and collaborate. Join us in redefining the future, where your passion for building scalable, reliable systems will drive meaningful change on a global scale. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Build infrastructure capable of managing metadata for hundreds of billions of files, handling hundreds of petabytes of user data, and facilitating millions of concurrent connections. Assist in expanding Dropbox 's role as the data-fabric, linking hundreds of millions of applications, devices, and services worldwide, while spearheading efforts to improve interoperability and adaptability across various ecosystems. Measure and optimize Dropbox's analytics platform to maintain its status as one of the most advanced in the industry for extracting meaningful insights from vast data volumes. Collaborate with cross-functional teams to innovate and implement solutions that enhance the performance, reliability, and security of Dropbox's infrastructure, ensuring a seamless experience for users worldwide. On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers. Requirements BS, MS, or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience 5+ years of professional software development experience Demonstrated experience in building and managing large-scale, multi-threaded, and geographically distributed backend systems Proficient in programming and debugging across a range of languages such as Python, Go, C/C++, or Java Experience working with operating system internals, filesystems, databases, networks, and compilers. Ability to independently execute tasks at hand Preferred Qualifications Familiarity with Semaphores and Mutexes Compensation Poland Pay Range 272 000 zł—368 000 zł PLN

Open Role **Senior Corporate Enterprise Platform Engineer, Windows** • Remote - Canada: Select locations • Remote • Engineering • Full Time Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan. **Role Description** As a Senior Client Platform Engineer on CorpFleet Engineering, you will own and improve Dropbox’s Windows endpoint platform. You will bring deep Windows and Intune expertise, make patching and application delivery more reliable, and build automation that reduces recurring work for the team. This is a hands-on role combining Windows technical ownership with the development of a more code-managed endpoint platform. You will help evaluate and adopt FleetDM, osquery, infrastructure-as-code, and GitOps practices where they improve reliability, visibility, and maintainability. You will strengthen the current environment while building and validating the path forward—not assume that replacing a tool is the answer. You will work with CorpInfra, IAM, Security, and support teams to make practical technical decisions, lead multi-phase improvements, and clarify ownership. You will also mentor teammates through pairing, code review, and shared operational practices. This is an individual-contributor role, not a people-management position. **Responsibilities** • Own endpoint reliability and lifecycle management. Improve provisioning, application delivery, updates, security configuration, and troubleshooting across the endpoint environment. • Make patching predictable and safe. Strengthen update workflows through testing, controlled rollouts, and remediation. • Make fleet health trustworthy and actionable. Improve reporting on device health, patching, and configuration, with clear ownership for resolving issues. • Build maintainable automation. Turn recurring work into reliable, tested workflows that other engineers can operate. • Advance code-managed endpoint operations. Adopt tools and practices that improve configuration management, validation, and deployment. • Lead cross-functional platform improvements. Define practical roadmaps, resolve dependencies, and balance security, reliability, employee experience, and team capacity. • Strengthen the team’s capability. Mentor teammates, review code and designs, and document reusable practices that improve coverage across the endpoint team. **Requirements** • Significant experience engineering and operating Windows endpoint environments, with personal ownership beyond ticket handling or routine console administration. • Deep hands-on Intune experience across device lifecycle, configuration and compliance policies, application management, update workflows, and relevant Entra ID dependencies. • Strong Windows troubleshooting skills across operating-system behavior, services, logs, networking, certificates, identity, and security controls. Able to distinguish reported management status from actual endpoint health. • Recent ownership of Windows and third-party application patching, including staged deployment, user-impact validation, failed-device handling, exceptions, and recovery. • Strong practical PowerShell skills and familiarity with at least one additional programming language, such as Python, Go, or C#. Experience building and maintaining production automation or systems integrations. • Demonstrated use of version control, code review, automated checks, and controlled deployment for operational changes. Able to explain safe retries, failure handling, secrets management, and configuration drift. • Ability to independently define and deliver multi-phase work, prioritize under ambiguity, partner across teams, and mentor other engineers. • Clear written and verbal communication, including concise technical decisions, incident updates, runbooks, and effective asynchronous collaboration. **Preferred Qualifications** • Production experience with FleetDM on Windows, including agent operations, policies, queries, targeting, API integrations, or configuration managed through GitOps. • Practical osquery and SQL experience for endpoint inventory, health, or security use cases, including query validation, performance considerations, and handling stale or missing results. • Experience with infrastructure-as-code or declarative configuration, continuous integration and delivery, and migration or coexistence between endpoint-management platforms. • Experience with Automox, Patch My PC, or comparable tools, and with endpoint privilege management, application control, encryption, or other security controls. • Experience supporting developer-heavy, distributed environments and contributing reusable automation across Windows, macOS, or Linux. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** Canada Pay Range $125,000—$170,000 CAD The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Read more about our benefits here. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Engineering Team develops the technology, platforms, and products that create more enlightened ways of working for hundreds of millions of people. Customers rely on Dropbox to manage, share, and collaborate on content seamlessly—our engineering makes that easier and more intuitive than ever before.Our platform features a robust systems software layer that stores and processes exabytes of data, and a suite of growing services that enhance core products like our sharing and sync engine. We’re also driving innovation with new offerings such as Dash, our AI-powered knowledge management engine. Our infrastructure spans high-performance servers and cutting-edge components across multiple data centers worldwide, ensuring reliability, speed, and scalability at a global scale. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Customer Success Manager — Japanese & Korean Speaking (Remote)** Remote - Japan **Customer Evidence Manager** Remote - Canada: Select locations **Senior Manager, APJ Field & Channel Marketing** Remote - Australia: Select locations **Meet the Dropbox Engineering team** Focus areas include machine learning, data engineering, frontend and backend development, mobile, site reliability, infrastructure, and technical program management Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Related Posts** Discover all stories You'll like this one **From the console to the codebase, here is how gaming shapes the way I think and build** Juan Mrad 1 Minute read Highly recommended **A practical blueprint for evaluating conversational AI at scale** Ranjitha Gurunath Kulkarni , Ameya Bhatawdekar , and Gonzalo Garcia 1 Minute read You'll like this one **How Dash uses context engineering for smarter AI** Sean-Michael Lewis 1 Minute read Discover all stories **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Open Role **Senior Corporate Enterprise Platform Engineer, Windows** • Remote - US: Select locations • Remote • Engineering • Full Time Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Zones are determined by your zip code; if you’re within 100 miles of a listed metro area (straight-line radius), you’re included in that Zone. Please check your Zone in the Compensation section below. **Role Description** As a Senior Client Platform Engineer on CorpFleet Engineering, you will own and improve Dropbox’s Windows endpoint platform. You will bring deep Windows and Intune expertise, make patching and application delivery more reliable, and build automation that reduces recurring work for the team. This is a hands-on role combining Windows technical ownership with the development of a more code-managed endpoint platform. You will help evaluate and adopt FleetDM, osquery, infrastructure-as-code, and GitOps practices where they improve reliability, visibility, and maintainability. You will strengthen the current environment while building and validating the path forward—not assume that replacing a tool is the answer. You will work with CorpInfra, IAM, Security, and support teams to make practical technical decisions, lead multi-phase improvements, and clarify ownership. You will also mentor teammates through pairing, code review, and shared operational practices. This is an individual-contributor role, not a people-management position. **Responsibilities** • Own endpoint reliability and lifecycle management. Improve provisioning, application delivery, updates, security configuration, and troubleshooting across the endpoint environment. • Make patching predictable and safe. Strengthen update workflows through testing, controlled rollouts, and remediation. • Make fleet health trustworthy and actionable. Improve reporting on device health, patching, and configuration, with clear ownership for resolving issues. • Build maintainable automation. Turn recurring work into reliable, tested workflows that other engineers can operate. • Advance code-managed endpoint operations. Adopt tools and practices that improve configuration management, validation, and deployment. • Lead cross-functional platform improvements. Define practical roadmaps, resolve dependencies, and balance security, reliability, employee experience, and team capacity. • Strengthen the team’s capability. Mentor teammates, review code and designs, and document reusable practices that improve coverage across the endpoint team. **Requirements** • Significant experience engineering and operating Windows endpoint environments, with personal ownership beyond ticket handling or routine console administration. • Deep hands-on Intune experience across device lifecycle, configuration and compliance policies, application management, update workflows, and relevant Entra ID dependencies. • Strong Windows troubleshooting skills across operating-system behavior, services, logs, networking, certificates, identity, and security controls. Able to distinguish reported management status from actual endpoint health. • Recent ownership of Windows and third-party application patching, including staged deployment, user-impact validation, failed-device handling, exceptions, and recovery. • Strong practical PowerShell skills and familiarity with at least one additional programming language, such as Python, Go, or C#. Experience building and maintaining production automation or systems integrations. • Demonstrated use of version control, code review, automated checks, and controlled deployment for operational changes. Able to explain safe retries, failure handling, secrets management, and configuration drift. • Ability to independently define and deliver multi-phase work, prioritize under ambiguity, partner across teams, and mentor other engineers. • Clear written and verbal communication, including concise technical decisions, incident updates, runbooks, and effective asynchronous collaboration. **Preferred Qualifications** • Production experience with FleetDM on Windows, including agent operations, policies, queries, targeting, API integrations, or configuration managed through GitOps. • Practical osquery and SQL experience for endpoint inventory, health, or security use cases, including query validation, performance considerations, and handling stale or missing results. • Experience with infrastructure-as-code or declarative configuration, continuous integration and delivery, and migration or coexistence between endpoint-management platforms. • Experience with Automox, Patch My PC, or comparable tools, and with endpoint privilege management, application control, encryption, or other security controls. • Experience supporting developer-heavy, distributed environments and contributing reusable automation across Windows, macOS, or Linux. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** US Zone 1 This role is not available in Zone 1 US Zone 2 $159,100—$215,300 USD US Zone 3 $141,400—$191,400 USD The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range. Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows: • US Zone 1: San Francisco metro, New York City metro, or Seattle metro • US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro) • US Zone 3: All other US locations  **Check Your Zone** Read more about our Benefits. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Engineering Team develops the technology, platforms, and products that create more enlightened ways of working for hundreds of millions of people. Customers rely on Dropbox to manage, share, and collaborate on content seamlessly—our engineering makes that easier and more intuitive than ever before.Our platform features a robust systems software layer that stores and processes exabytes of data, and a suite of growing services that enhance core products like our sharing and sync engine. We’re also driving innovation with new offerings such as Dash, our AI-powered knowledge management engine. Our infrastructure spans high-performance servers and cutting-edge components across multiple data centers worldwide, ensuring reliability, speed, and scalability at a global scale. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Account Executive** Remote - US: Select locations **Executive Assistant to the Chief Business Officer** Remote - Canada: Select locations **Customer Success Manager — Japanese & Korean Speaking (Remote)** Remote - Japan **Meet the Dropbox Engineering team** Focus areas include machine learning, data engineering, frontend and backend development, mobile, site reliability, infrastructure, and technical program management Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Related Posts** Discover all stories Your next favorite **From the console to the codebase, here is how gaming shapes the way I think and build** Juan Mrad 1 Minute read You'll like this one **A practical blueprint for evaluating conversational AI at scale** Ranjitha Gurunath Kulkarni , Ameya Bhatawdekar , and Gonzalo Garcia 1 Minute read Highly recommended **How Dash uses context engineering for smarter AI** Sean-Michael Lewis 1 Minute read Discover all stories **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Open Role **Senior Account Executive** • Remote - US: Select locations • Remote • Sales • Full Time Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Zones are determined by your zip code; if you’re within 100 miles of a listed metro area (straight-line radius), you’re included in that Zone. Please check your Zone in the Compensation section below. **Role Description** As a Senior Account Executive, you will play a key role in helping customers achieve better business outcomes with Dropbox’s full suite of products. You’ll build trusted relationships with both existing and prospective customers, develop a deep understanding of their priorities, and connect them with Dropbox solutions that improve how their teams organize, collaborate, share, and secure their work. This role combines strategic account management with strong sales execution. You’ll partner closely with customers and internal teams to develop account strategies, demonstrate the value of Dropbox’s integrated product portfolio, and deliver solutions that support customers’ evolving needs. This is an opportunity to help customers get more value from Dropbox while directly contributing to the company’s growth and long-term customer relationships. **Responsibilities** • Own the full sales cycle from pipeline generation through close and renewal within your territory • Build pipeline from scratch by prospecting into new teams, departments, and executive stakeholders • Expand beyond existing motions to uncover new use cases and opportunities • Consistently generate pipeline through outbound efforts, account mapping, events, and partner collaboration • Forecast accurately and manage pipeline to consistently meet or exceed revenue targets • Lead strong discovery to uncover customer challenges, priorities, and desired outcomes • Apply structured qualification and value-selling frameworks (e.g., MEDDICC, SPICED) to advance deals • Clearly articulate business impact and position Dropbox solutions around outcomes, not features • Drive deal momentum by building urgency, aligning stakeholders, and establishing clear next steps • Contribute to evolving GTM strategy by refining ICP, messaging, and use cases (e.g., Dash) • Collaborate cross-functionally and bring insights from the field to influence Product and GTM **Requirements** • 6+ years of B2B SaaS sales experience, ideally including time in early-stage, new product, or evolving GTM environments • Proven ability to generate pipeline and close deals in ambiguous or evolving markets • Strong experience with qualification frameworks such as MEDDICC, SPICED, or similar • Demonstrated use of value selling methodologies such as Command of the Message or equivalent • Experience selling to mid-market and enterprise customers, including executive stakeholders • Consistent track record of meeting or exceeding sales targets • High ownership mentality - you take initiative and move things forward without waiting for direction • Thrive in ambiguity and are comfortable operating without a fully defined playbook • Curious and business-oriented, with the ability to connect customer problems to solutions • Resourceful and adaptable - you figure things out and adjust quickly • Strong collaborator who contributes positively to team culture • Experience using Salesforce or similar CRM tools to manage pipeline and forecast • Strong organizational skills and ability to manage multiple complex deals **Preferred Qualifications** • Experience selling a new or emerging product within an existing portfolio • Experience working in high-change or transformation environments • BA/BS degree or equivalent experience • General familiarity with AI or productivity tools **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** US Zone 1 This role is not available in Zone 1 US Zone 2 $187,900—$254,100 USD US Zone 3 $166,900—$225,900 USD The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range. Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows: • US Zone 1: San Francisco metro, New York City metro, or Seattle metro • US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro) • US Zone 3: All other US locations  **Check Your Zone** Read more about our Benefits. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Sales and Channel Team brings the power of enlightened work to organizations worldwide. We deliver solutions that transform how companies collaborate. We don’t just sell products—we create partnerships that help companies leverage Dropbox Business to ignite new ways of working. From crafting sales strategies to analyzing business performance, we work with our customers, channel partners, and business decision makers to develop insights, identify opportunities, and do the planning and execution necessary to drive growth. If you're excited about creating partnerships inside the organization and out, join the Sales team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Account Executive** Remote - US: Select locations **Senior Account Executive - LATAM** Remote - US: Select locations **Business Development Manager, Strategic Partnerships** Remote - US: Select locations **Meet the Dropbox Sales team** Focus areas include new sales acquisition, account management, channel partnerships and sales, planning and forecasting, and customer and partner enablement Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Related Posts** Discover all stories You'll like this one **How Dash uses context engineering for smarter AI** Sean-Michael Lewis 1 Minute read Discover all stories **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Role Description As an Infrastructure Engineer, your role will be crucial in shaping and constructing the robust systems that not only support our current flagship products but also lay the groundwork for the next wave of engineering innovations. From optimizing user experiences across various projects to ensuring seamless scalability and data integrity, you'll be at the forefront of shaping the technological backbone of our platform. Collaborating closely with cross-functional teams, you'll leverage your expertise to tackle audacious challenges and push the boundaries of what's possible. Your contributions will directly impact millions of users, as every line of code you write furthers our mission to revolutionize the way people work and collaborate. Join us in redefining the future, where your passion for building scalable, reliable systems will drive meaningful change on a global scale. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Build infrastructure capable of managing metadata for hundreds of billions of files, handling hundreds of petabytes of user data, and facilitating millions of concurrent connections. Lead the expansion of Dropbox 's function as the data-fabric, connecting hundreds of millions of applications, devices, and services globally, while also driving initiatives to enhance interoperability and adaptability across diverse ecosystems. Measure and optimize Dropbox's analytics platform to maintain its status as one of the most advanced in the industry for extracting meaningful insights from vast data volumes. Collaborate with cross-functional teams to innovate and implement solutions that enhance the performance, reliability, and security of Dropbox's infrastructure, ensuring a seamless experience for users worldwide. Proactively identify new opportunities and drive improvements in current project states, advocating for and implementing changes that potentially impact broader business initiatives across teams or products. Proficiency in effectively navigating through ambiguous situations and uncertainties, demonstrating adaptability and strategic thinking to steer projects towards successful outcomes. On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers. Requirements BS, MS, or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience 9+ years of professional software development experience Proven track record constructing and managing expansive, multi-threaded, geographically dispersed backend systems Proficient in programming and debugging across a range of languages such as Python, Go, C/C++, or Java Extensive experience working with operating system internals, filesystems, databases, networks, and compilers considered advantageous Ability to navigate and thrive in ambiguous situations, showcasing adaptability and open-ended problem solving. Capable of taking ownership of long-term projects and seeing them through to completion. Ability to set medium-to-long term strategy for business-impacting projects. Preferred Qualifications Proven track record of defining technical roadmaps for the team. Compensation Poland Pay Range 333 200 zł—450 800 zł PLN

Open Role **Principal Software Engineer, Product Engineering** • Remote - Canada: Select locations • Remote • Engineering • Full Time Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan. **Role Description** As a Principal Engineer at Dropbox, you will own company critical, loosely defined technical problems with multi year impact, operating at the intersection of technology, product, business strategy, and applied AI. You will define long term technical direction for customer facing experiences used by millions, identifying where AI meaningfully improves customer value and translating evolving business context and industry advances into durable, multi area strategies and roadmaps that shape how Dropbox builds, scales, and innovates, while remaining hands on in software development where it provides the greatest leverage. Your influence will span organizations, setting foundational architecture, driving execution standards, and aligning senior technical and product leaders across boundaries. You will lead the responsible introduction and adoption of AI across product capabilities and engineering workflows, bring clarity to the most complex decisions, institutionalize engineering excellence, and contribute directly through critical design, prototyping, and code reviews. In return, you will operate as a trusted technical partner to senior leadership, shape systems and platforms including AI powered foundations that define Dropbox’s future, and act as a company level technical strategist, advancing Dropbox’s mission to create a more enlightened way of working. **Responsibilities** • Own and drive technical outcomes across multiple teams and organizations, delivering company critical customer and business impact at scale. • Define long term technical strategy and partner with senior Product and Engineering leaders as the technical owner for the most important company objectives. • Tackle the most ambiguous and far reaching technical and product problems, shaping what the company builds as much as how it builds it. • Remain deeply hands on in software development, owning and implementing the most critical, complex, and foundational parts of the system where leverage is highest. • Influence and align roadmaps across organizations, resolving structural bottlenecks and changing how Dropbox builds and operates. • Architect and evolve foundational systems (this may involve both frontend and backend systems) and platforms that enable new product capabilities and operate reliably at the scale of hundreds of millions of users. • Model exceptional technical judgment and execution rigor, setting and sustaining high engineering standards across a distributed, virtual environment • Drive AI adoption both to increase productivity and to produce AI based features. **Requirements** • Advanced degree in Computer Science or a related technical field involving substantial software development, or equivalent industry experience demonstrating deep technical mastery. • 15+ years of experience designing, building, and evolving large scale software systems with sustained impact across multiple teams or organizations. • Demonstrated success operating at a Principal level, owning company critical technical problems and influencing long term technical direction. • Strong experience building consumer facing products at scale, with a deep understanding of user experience, performance, reliability, and operational excellence. • Broad and deep technical expertise across multiple domains, including several of frontend, mobile, search, databases, storage systems, concurrency, and distributed systems. • Practical experience applying modern ML, LLM based APIs, and agentic frameworks in production systems, with sound judgment around quality, cost, and risk. • Ability to communicate complex technical concepts clearly and persuasively to senior engineering, product, and executive audiences. **Preferred Qualifications** • Experience defining and scaling company wide platforms or architectural standards that are adopted across multiple organizations. • Proven track record of leading the introduction of new technologies such as AI or ML into core products or engineering workflows with durable impact. • Experience operating in highly distributed, virtual first engineering organizations at global scale. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Read more about our benefits here. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Engineering Team develops the technology, platforms, and products that create more enlightened ways of working for hundreds of millions of people. Customers rely on Dropbox to manage, share, and collaborate on content seamlessly—our engineering makes that easier and more intuitive than ever before.Our platform features a robust systems software layer that stores and processes exabytes of data, and a suite of growing services that enhance core products like our sharing and sync engine. We’re also driving innovation with new offerings such as Dash, our AI-powered knowledge management engine. Our infrastructure spans high-performance servers and cutting-edge components across multiple data centers worldwide, ensuring reliability, speed, and scalability at a global scale. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Principal Software Engineer, Product Engineering** Remote - US: All locations **Principal, Market & Competitive Intelligence Manager** Remote - Canada: Select locations **Principal, Market & Competitive Intelligence Manager** Remote - US: All locations **Meet the Dropbox Engineering team** Focus areas include machine learning, data engineering, frontend and backend development, mobile, site reliability, infrastructure, and technical program management Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Related Posts** Discover all stories You'll like this one **From the console to the codebase, here is how gaming shapes the way I think and build** Juan Mrad 1 Minute read You'll like this one **A practical blueprint for evaluating conversational AI at scale** Ranjitha Gurunath Kulkarni , Ameya Bhatawdekar , and Gonzalo Garcia 1 Minute read Don’t miss this **How Dash uses context engineering for smarter AI** Sean-Michael Lewis 1 Minute read Discover all stories **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Open Role **Principal Software Engineer, Product Engineering** • Remote - US: All locations • Remote • Engineering • Full Time **Role Description** As a Principal Engineer at Dropbox, you will own company critical, loosely defined technical problems with multi year impact, operating at the intersection of technology, product, business strategy, and applied AI. You will define long term technical direction for customer facing experiences used by millions, identifying where AI meaningfully improves customer value and translating evolving business context and industry advances into durable, multi area strategies and roadmaps that shape how Dropbox builds, scales, and innovates, while remaining hands on in software development where it provides the greatest leverage. Your influence will span organizations, setting foundational architecture, driving execution standards, and aligning senior technical and product leaders across boundaries. You will lead the responsible introduction and adoption of AI across product capabilities and engineering workflows, bring clarity to the most complex decisions, institutionalize engineering excellence, and contribute directly through critical design, prototyping, and code reviews. In return, you will operate as a trusted technical partner to senior leadership, shape systems and platforms including AI powered foundations that define Dropbox’s future, and act as a company level technical strategist, advancing Dropbox’s mission to create a more enlightened way of working. **Responsibilities** • Own and drive technical outcomes across multiple teams and organizations, delivering company critical customer and business impact at scale. • Define long term technical strategy and partner with senior Product and Engineering leaders as the technical owner for the most important company objectives. • Tackle the most ambiguous and far reaching technical and product problems, shaping what the company builds as much as how it builds it. • Remain deeply hands on in software development, owning and implementing the most critical, complex, and foundational parts of the system where leverage is highest. • Influence and align roadmaps across organizations, resolving structural bottlenecks and changing how Dropbox builds and operates. • Architect and evolve foundational systems (this may involve both frontend and backend systems) and platforms that enable new product capabilities and operate reliably at the scale of hundreds of millions of users. • Model exceptional technical judgment and execution rigor, setting and sustaining high engineering standards across a distributed, virtual environment • Drive AI adoption both to increase productivity and to produce AI based features. **Requirements** • Advanced degree in Computer Science or a related technical field involving substantial software development, or equivalent industry experience demonstrating deep technical mastery. • 15+ years of experience designing, building, and evolving large scale software systems with sustained impact across multiple teams or organizations. • Demonstrated success operating at a Principal level, owning company critical technical problems and influencing long term technical direction. • Strong experience building consumer facing products at scale, with a deep understanding of user experience, performance, reliability, and operational excellence. • Broad and deep technical expertise across multiple domains, including several of frontend, mobile, search, databases, storage systems, concurrency, and distributed systems. • Practical experience applying modern ML, LLM based APIs, and agentic frameworks in production systems, with sound judgment around quality, cost, and risk. • Ability to communicate complex technical concepts clearly and persuasively to senior engineering, product, and executive audiences. **Preferred Qualifications** • Experience defining and scaling company wide platforms or architectural standards that are adopted across multiple organizations. • Proven track record of leading the introduction of new technologies such as AI or ML into core products or engineering workflows with durable impact. • Experience operating in highly distributed, virtual first engineering organizations at global scale. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** US Zone 1 $284,800—$385,200 USD US Zone 2 $256,300—$346,700 USD US Zone 3 $227,800—$308,200 USD The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range. Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows: • US Zone 1: San Francisco metro, New York City metro, or Seattle metro • US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro) • US Zone 3: All other US locations Dropbox is a  Virtual First company and is open to hiring candidates in all authorized locations. **Check Your Zone** Read more about our Benefits. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Engineering Team develops the technology, platforms, and products that create more enlightened ways of working for hundreds of millions of people. Customers rely on Dropbox to manage, share, and collaborate on content seamlessly—our engineering makes that easier and more intuitive than ever before.Our platform features a robust systems software layer that stores and processes exabytes of data, and a suite of growing services that enhance core products like our sharing and sync engine. We’re also driving innovation with new offerings such as Dash, our AI-powered knowledge management engine. Our infrastructure spans high-performance servers and cutting-edge components across multiple data centers worldwide, ensuring reliability, speed, and scalability at a global scale. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Principal Software Engineer, Product Engineering** Remote - Canada: Select locations **Principal, Market & Competitive Intelligence Manager** Remote - US: All locations **Principal, Market & Competitive Intelligence Manager** Remote - Canada: Select locations **Meet the Dropbox Engineering team** Focus areas include machine learning, data engineering, frontend and backend development, mobile, site reliability, infrastructure, and technical program management Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Related Posts** Discover all stories You'll like this one **From the console to the codebase, here is how gaming shapes the way I think and build** Juan Mrad 1 Minute read We think you’ll enjoy this **A practical blueprint for evaluating conversational AI at scale** Ranjitha Gurunath Kulkarni , Ameya Bhatawdekar , and Gonzalo Garcia 1 Minute read We think you’ll enjoy this **How Dash uses context engineering for smarter AI** Sean-Michael Lewis 1 Minute read Discover all stories **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Open Role **Customer Success Manager — Japanese & Korean Speaking (Remote)** • Remote - Japan • Remote • Customer Experience and Success • Full Time **Role Description** As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR). You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox. You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams. You will partner closely with Sales and cross-functional teams to align on account strategy, navigate technical and commercial complexities, mitigate renewal risks, identify appropriate growth opportunities, and deliver successful customer outcomes. The successful candidate is results-driven, commercially minded, technically savvy, and customer-focused. They are comfortable navigating complex customer organizations, taking ownership of customer strategy, and influencing both technical and business stakeholders. They bring strong Customer Success experience and a demonstrated ability to drive adoption, manage risk, support successful renewals, and deliver measurable retention and growth outcomes in a B2B SaaS environment. **Responsibilities** • Build strong relationships across customer organizations, serving as a trusted advisor to executive sponsors, business leaders, technical administrators, and other key stakeholders. • Take ownership of the customer strategy across an assigned portfolio, setting priorities and proactively driving adoption, value realization, stakeholder engagement, retention, and growth. • Develop strong technical fluency across the Dropbox platform and confidently engage with IT administrators on questions involving product capabilities, security, configuration, integrations, governance, and customer workflows. • Understand customers’ technical environments and business requirements, helping translate them into practical use cases, recommendations, and actionable feedback for internal teams. • Lead strategic customer engagements—including product education, use-case development, Success Business Reviews, and value-based renewal discussions—that connect Dropbox capabilities to business outcomes. • Partner closely with Sales and cross-functional teams to develop account strategies, remove technical and commercial blockers, mitigate renewal risks, and identify appropriate expansion opportunities. • Use customer feedback, product usage, business context, and stakeholder engagement to prioritize actions, represent the voice of the customer, and contribute to repeatable playbooks and best practices. **Requirements** • 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a comparable customer-facing role, with experience driving product adoption and business value, managing ongoing customer relationships, and engaging technical stakeholders. • Business and commercial acumen, with a willingness to develop the skills needed to own assigned customer renewals from 2027, including early renewal planning, commercial discussions, and coordination with Sales and relevant teams to support retention and identify appropriate growth opportunities. • Technical aptitude and product curiosity, with the ability to learn SaaS products, customer environments, configurations, and workflows. Comfortable engaging with IT administrators, investigating unfamiliar technical questions, and translating product capabilities into practical guidance. • Ability to build relationships across customer organizations, from technical administrators to executive stakeholders, and manage a portfolio across Japan and Korea. The initial allocation is expected to be approximately 80% Japan and 20% Korea, with flexibility to adjust based on business and customer needs. • Analytical and problem-solving skills, with the ability to use customer insights, usage data, and business context to assess customer health, identify renewal risks, prioritize actions, and recommend practical solutions. • A proactive self-starter who can ramp up quickly, seek out information, navigate ambiguity, and take ownership of moving customer plans forward without close day-to-day direction. Able to build effective working relationships and collaborate with Sales, Product, Support, Legal, Finance, and other teams. • Bachelor's degree or equivalent practical experience. • Fluent spoken and written Japanese, including business communication. • Business-level Korean and English. • Ability to engage customers in Japanese and Korean and collaborate with global teams in English. • Willingness to travel for customer visits in Japan and Korea, and internationally for company offsites and sales kickoffs. **Preferred Qualifications** • Experience owning or contributing to customer renewals and retention, with examples of identifying risk, coordinating mitigation plans, demonstrating customer value, and supporting successful renewal outcomes. • Experience managing strategic customer relationships with multiple stakeholders, complex decision-making processes, and changing business priorities, ideally in Japan or Korea. • Experience developing and presenting executive business reviews that connect product adoption and customer outcomes to business value and continued investment. • Experience working with channel partners and navigating partner-led customer relationships. • Familiarity with CRM, customer-success, health-scoring, or renewal-management systems, and experience using customer usage data or ROI analysis to guide retention and growth opportunities. • Experience working with multiple SaaS products, and an interest in or familiarity with generative AI and related technologies. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** Read more about our benefits here . **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox Customer Experience and Success (CXS) Team shapes how more than 700 million users and 575k teams worldwide interact with our products. We turn insights into actions, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience and ensure our customers achieve their desired outcomes with our products, leading to increased customer lifetime value, retention, and growth. Every team member contributes their unique perspective as we collaborate across the organization to amplify the customer voice. If you're passionate about bringing joy, humanity, and simplicity to how people interact with Dropbox, join our Customer Experience and Success team. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Business Development Manager, Strategic Partnerships** Remote - Canada: Select locations **Customer Evidence Manager** Remote - Canada: Select locations **Senior Manager, APJ Field & Channel Marketing** Remote - Australia: Select locations I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Open Role **Senior Program Manager, Employee Experience** • Remote - US: Select locations • Remote • People • Full Time Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Zones are determined by your zip code; if you’re within 100 miles of a listed metro area (straight-line radius), you’re included in that Zone. Please check your Zone in the Compensation section below. **Role Description** Dropbox’s Virtual First team researches, tests, and scales better ways of working for a distributed organization. We combine organizational research, experimentation, behavioral science, technology, and employee experience to continuously improve how Dropboxers work—wherever they are. As a Senior Program Manager, Employee Experience, you will own a strategic Virtual First work stream focused on tool optimization and technology-enabled ways of working, identifying opportunities to improve employee effectiveness and translating those opportunities into research, experiments, recommendations, and scalable organizational change. This role combines program management with research, innovation, and cross-functional stakeholder management. You will manage a portfolio of interconnected programs rather than a single project, with particular focus on knowledge management, AI enablement, and building employee confidence with tools and technology. You will establish research priorities, design and facilitate experiments, synthesize findings, and work with partners across Dropbox to turn evidence into better ways of working. Success in this role means creating new knowledge, translating that knowledge into clear recommendations, and driving measurable improvements in employee effectiveness, tool confidence, and adoption of AI-enabled and technology-supported ways of working. **Responsibilities** • Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management • Design and lead organizational research, pilots, and experiments that test new ways of working • Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption • Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning • Establish clear objectives, success measures, milestones, risks, and reporting across the work stream • Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions • Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes. **Requirements** • 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline. • Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness. • Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes. • Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs. • Strong understanding of Virtual First, distributed, hybrid, or modern ways of working. • Excellent written, verbal, facilitation, and executive communication skills. • Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments. **Preferred Qualifications** • Experience working in a distributed or Virtual First organization. • Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design. • Demonstrated curiosity about the future of work and emerging technologies. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** US Zone 1 This role is not available in Zone 1 US Zone 2 $143,800—$194,600 USD US Zone 3 $127,800—$173,000 USD The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range. Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows: • US Zone 1: San Francisco metro, New York City metro, or Seattle metro • US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro) • US Zone 3: All other US locations  **Check Your Zone** Read more about our Benefits. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox People Team is designing a workplace where every Dropbox employee can thrive. We take a human-centered, HR as a Product approach—treating programs like well-designed products shaped by employee and candidate needs, informed by data, and backed by actionable insights. Our team continuously innovates to attract, develop, and retain world-class talent while building a culture of experimentation, craft, and community. From fostering connection in our Virtual First model to scaling HR systems and offering personalized learning tools and experiences, our work evolves to support the growth and needs of our people. We think big, act fast, and adapt with agility—grounded in outcomes, empathy, and clear communication. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Head of Field and Partner Marketing** Remote - US: All locations **Senior Corporate Enterprise Platform Engineer, Windows** Remote - US: Select locations **Senior Financial Planning & Analysis Partner - Product & Growth** Remote - US: Select locations **Meet the Dropbox People team** Focus areas include talent acquisition, HR business partnership, learning and development, total rewards, and employee experience Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up

Open Role **Senior Program Manager, Employee Experience** • Remote - Canada: Select locations • Remote • People • Full Time Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan. **Role Description** Dropbox’s Virtual First team researches, tests, and scales better ways of working for a distributed organization. We combine organizational research, experimentation, behavioral science, technology, and employee experience to continuously improve how Dropboxers work—wherever they are. As a Senior Program Manager, Employee Experience, you will own a strategic Virtual First work stream focused on tool optimization and technology-enabled ways of working, identifying opportunities to improve employee effectiveness and translating those opportunities into research, experiments, recommendations, and scalable organizational change. This role combines program management with research, innovation, and cross-functional stakeholder management. You will manage a portfolio of interconnected programs rather than a single project, with particular focus on knowledge management, AI enablement, and building employee confidence with tools and technology. You will establish research priorities, design and facilitate experiments, synthesize findings, and work with partners across Dropbox to turn evidence into better ways of working. Success in this role means creating new knowledge, translating that knowledge into clear recommendations, and driving measurable improvements in employee effectiveness, tool confidence, and adoption of AI-enabled and technology-supported ways of working. **Responsibilities** • Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management • Design and lead organizational research, pilots, and experiments that test new ways of working • Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption • Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning • Establish clear objectives, success measures, milestones, risks, and reporting across the work stream • Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions • Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes. **Requirements** • 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline. • Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness. • Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes. • Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs. • Strong understanding of Virtual First, distributed, hybrid, or modern ways of working. • Excellent written, verbal, facilitation, and executive communication skills. • Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments. **Preferred Qualifications** • Experience working in a distributed or Virtual First organization. • Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design. • Demonstrated curiosity about the future of work and emerging technologies. **Durable Skills** AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: • Awareness: Understand yourself and others. • Judgment: Evaluate information and make decisions in complex situations. • Adaptability: Learn, adjust, and stay effective through change. • Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. **Compensation** Canada Pay Range $128,400—$173,700 CAD The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Read more about our benefits here. **Company Description** Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you. **Team Description** The Dropbox People Team is designing a workplace where every Dropbox employee can thrive. We take a human-centered, HR as a Product approach—treating programs like well-designed products shaped by employee and candidate needs, informed by data, and backed by actionable insights. Our team continuously innovates to attract, develop, and retain world-class talent while building a culture of experimentation, craft, and community. From fostering connection in our Virtual First model to scaling HR systems and offering personalized learning tools and experiences, our work evolves to support the growth and needs of our people. We think big, act fast, and adapt with agility—grounded in outcomes, empathy, and clear communication. **Virtual First** Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process. **AI Fluency** AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others. We look for four key behaviors in candidates: • Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work. • Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices. • Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s. • Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others. Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring . Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. ** ** **Senior Program Manager, Employee Experience** Remote - US: Select locations **Senior Corporate Enterprise Platform Engineer, Windows** Remote - US: Select locations **Executive Assistant to the Chief Business Officer** Remote - US: Select locations **Meet the Dropbox People team** Focus areas include talent acquisition, HR business partnership, learning and development, total rewards, and employee experience Explore the team I feel trusted at Dropbox. Here, I’m free to make decisions, own my work end-to-end, and contribute to the company beyond my role. Ragul, Tech Lead Dropbox has transformed my career, and I feel empowered to make an impact every single day. I love working with exceptional people in an environment that supports growth, innovation, and disruption. Rachel, Security Engineer Every day at Dropbox brings new opportunities to push myself: to try something different and grow my skillset. I’m encouraged at every step. RiAnica, Senior Web Producer I know I’m making an impact when our products make users’ lives easier. Maciej, Software Engineer Everyone I met during the interview process was working on solving real problems. That’s what attracted me to Dropbox. Hannah, People Analytics Senior Manager **Virtual First isn't just a policy** Virtual First defines how we work and what we create. By experiencing distributed work firsthand, we know how to make it more intuitive and human. Discover our approach **Committed to your growth** Dropbox is a global community where you can own your impact. From day one, you’re trusted to experiment boldly, sharpen your craft, and grow with the support of world-class teammates. With our start-up mindset and enterprise-level opportunities, you can be yourself while unlocking your potential. Look inside Dropbox **Stay connected** Join our Talent Community today. Be the first to know about new opportunities and get a behind-the-scenes look at Dropbox. Sign up