dscout

At Dscout , we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. Lead Research Advisor, Mid-Market (Austin or Chicago) Job Description We are looking for a Lead Research Advisor to join our growing Customer Success department. You will drive and grow important relationships by helping our customers find new ways to use our platform, ensuring they achieve maximum value from their investment. This role is a critical function that merges research expertise with a customer success motion, focusing on driving platform adoption and mitigating churn risk. You will also collaborate closely with a team of Research Advisors to design, recruit, and field research projects for our customers You will have a chance to make a real difference for Dscout’s customers and build your career at the intersection of customer success and research. You are an incredible communicator and a genuine, creative problem-solver. You are our customer’s dedicated partner in success, helping them learn a new digital tool, execute powerful research, and maximize the return on their Dscout subscription. You collaborate closely with Account Directors to help to identify Dscout methodologies that best meet customer needs, build new use cases, identify growth opportunities, and ensure strong platform adoption across their organization. Internally, you are our customers’ champion, driving larger improvements to the platform and overall user experience. The Lead Research Advisor position is among the most central to Dscout’s operations, so you’ll work with people from across the company on a regular basis, especially our product, engineering, and sales teams. If this sounds like you, apply today! What you will do: Own a portfolio of mid-market accounts, driving adoption, retention, and expansion across the customer lifecycle. Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption. Proactively identify account risk (e.g., low adoption, contact turnover) and own the risk mitigation plan, partnering with the account team and escalating to leadership as needed to protect renewal outcomes. Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization. Equip customers to derive insights from data using Dscout’s analysis tools. Collaborate with Research Advisors to deliver and execute customer research studies. Partner with our Sales & Renewal team to identify expansion opportunities and proactively mitigate risk of churn. This role carries a retention target but does not own commercial transactions. Travel (up to 10%) for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team. Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings. Success in this role is measured by KPI targets for renewal rate, customer check-ins, Executive Business Reviews (EBRs), and Renewal Manager (RM) handoffs. What you need to have: 2+ years experience in research or product design, ideally with exposure to a Customer Success, agency, or consulting model. Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value. BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience. Experience leading complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus. Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications. Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members. Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers. Experience with CRM tools (e.g., Salesforce) for activity, and account tracking. Flexible and eager to learn new things each and every day. Empathetic to others’ needs and circumstances. Highly organized, efficient, and detail-oriented. An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems. Of course,

At Dscout , we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We are always looking for Sales Development Representatives and we would enjoy hearing from you! Submit your resume and our Recruiting Team will review it. When an opportunity arises, and if there is a fit, you will hear from us. This means that you will only hear from us in case we have an opportunity that matches your profile. The SDR, Strategic Accounts is responsible for generating new business opportunities across both prospective and existing customer accounts. The role focuses on strategic account development, identifying high-value opportunities within complex organizations and creating meaningful engagement with the right stakeholders. For prospective accounts , the SDR owns outbound prospecting efforts to identify and create new opportunities within high-priority strategic accounts. This includes researching accounts, identifying key stakeholders and buying groups, leveraging intent and account signals, and developing personalized outreach that creates meaningful sales conversations. For customer accounts , the focus shifts toward expansion . The SDR partners closely with Account Directors and other customer-facing teams to identify whitespace, new teams or business units, additional use cases, and other signals that may indicate an opportunity for growth. The SDR helps create new relationships within existing customers and generates qualified expansion opportunities for the account team. Across both motions, the SDR is expected to take an account-based approach rather than simply prospecting individual contacts. This means understanding the broader organization, mapping relevant stakeholders, identifying business priorities and potential use cases, and coordinating outreach across multiple personas where appropriate. The role also supports strategic account planning by surfacing relevant insights, engagement signals, and prospect intelligence that can help Account Directors prioritize where to focus their efforts. Core responsibilities include: Prospect into high-priority strategic accounts to create net-new business opportunities. Identify and engage decision-makers, influencers, champions, and other members of relevant buying groups. Develop account and stakeholder maps to understand organizational structure, priorities, and potential opportunities. Research and leverage intent, engagement, organizational, and other account-level signals to prioritize outreach. Create personalized, multi-channel prospecting campaigns tailored to the account and stakeholder. Identify expansion opportunities within existing customers, including new teams, departments, business units, and use cases. Partner with Account Directors on account strategy, whitespace identification, and coordinated outreach. Generate qualified meetings and opportunities that align with the strategic account's potential and business priorities. Maintain accurate account and contact intelligence in Salesforce and relevant sales development tools. Provide Account Directors with actionable prospect intelligence, including organizational changes, initiatives, pain points, and relevant buying signals. Contribute to strategic account plans and broader ABX initiatives across priority accounts. What you will bring: At least 1+ years in a client-facing role Excellent organization, prioritization, and communication skills Able to work independently in an entrepreneurial environment; adaptive to change Track record of exceeding goals based on defined KPIs A passion for generating new business Willingness to work in a collaborative work environment with multiple stakeholders Highly motivated, disciplined, and reliable Intellectually curious, always willing to learn and continuously improve What is nice to have: Software as a Service (SaaS) experience preferred BA/BS in a related field, or equivalent work experience Experience working in Salesforce, Outreach, Vidyard, Sales Navigator or other sales management software Experience working with F500 companies Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable produc