Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Location: This role is preferably based in the San Francisco Bay Area, Dallas, TX, or on the East Coast. Hybrid or remote arrangements will be considered for the right candidate. Hybrid employees work in the San Ramon/Dallas office three days a week (Tuesday through Thursday). You will negotiate and close the contracts that bring Five9's cloud contact center and AI products to customers. You will be pivotal in enabling Five9’s revenue growth working directly with Sales to close complex deals quickly while addressing issues such as AI, security, and privacy in alignment with company business processes, policies, and objectives. You will be the attorney Sales calls first, and your judgment will help decide how quickly deals close and how much risk the company takes. Customers in retail, insurance, finance, and healthcare increasingly ask hard questions about how Five9 uses their data. You will help shape Five9's answers, and turn those answers into contract language and playbooks the whole team can use. What You Will Do Draft, review, and negotiate master services, data processing, partner and reseller, business associate, end user license, service level, and confidentiality agreements. Lead complex deals with customers and partners of every size, from mid-market accounts to large global enterprises. Advise Sales, Product, Partner team, Sales Operations, Compliance, Procurement, and Finance on legal and business issues and address data use, privacy, cybersecurity, AI, and regulatory questions that arise in deals. Offer practical solutions that protect the company and keep deals moving in a high-pressure, high-growth environment. Build and refine contract templates, negotiation playbooks, and frequently asked questions that raise deal velocity across the team. Your Team and Your Impact You will join a business-focused Transactions team inside Legal and Compliance, reporting to the VP, Legal Transactions. You will work side-by-side with Sales leadership, and you will have a real voice in how Five9 handles AI terms in customer contracts as the market changes. What You Need Juris Doctor from an accredited law school and active membership in good standing with at least one U.S. state bar. 7+ years of combined law firm and in-house experience. 4+ years in-house drafting and negotiating complex technology agreements in a fast sales environment. Experience negotiating SaaS, cloud, and other technology agreements. Experience addressing data privacy issues in commercial contracts. Experience negotiating AI-related contract terms, such as data use and training rights, output ownership, and AI regulatory compliance. Experience managing multiple negotiations and projects at once in a fast-paced environment. Strong commercial judgment, with the ability to balance legal risk against business goals. Nice to Have Experience with telecommunications, cybersecurity and regulatory compliance issues in commercial contracts. Experience supporting product teams on AI-enabled and data-driven features. Familiarity with HIPAA, GDPR, SOC 2, and U.S. privacy laws such as CCPA and CPRA. Working knowledge of cloud company business processes, including go-to-market, customer experience, and finance. Experience improving contract lifecycle management and legal operations at a high-growth technology company. Comfort using AI tools to speed up contract drafting, review, and negotiation. How You Work You are an excellent drafter and negotiator, organized, energetic, and good at building trust with internal clients. You can turn complex legal and regulatory requirements into clear business guidance, and you stay calm and precise when volume is high. Why Five9 Shape legal strategy for AI, data governance, and cloud contact center transactions while the rules are still being written. Work with a collaborative legal team that values business judgment. Competitive total compensation and a full benefits package. Five9 is a leading provider of cloud contact center software, with a team-first culture that celebrates diversity and an inclusive environment where people can be their authentic selves. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job acr

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To support our continued growth, Five9 is seeking a Telecom Engineer to join our Voice Deployment team. In this role, you will be responsible for the design and deployment of next-generation voice technologies, ensuring reliable service delivery and contributing to the ongoing enhancement of our telecom infrastructure. Key Responsibilities Design and deploy scalable, redundant, and highly available telecom solutions across Five9’s data centers and public cloud. Ensure reliability and performance of the voice platform through proactive deployment practices and incident prevention. Collaborate with Cloud Operations, Product, and Engineering teams to introduce new telecom features, devices, and services. Drive platform improvements by initiating and contributing to projects focused on resilience, automation, and service quality. Develop and maintain operational standards and processes to support deployment efficiency and platform reliability. Analyze telecom incidents to identify root causes and implement corrective actions that prevent recurrence. Evaluate deployment requests for feasibility, scope, and delivery timelines. Provide knowledge transfer and deployment documentation to operational teams for continued support. Collaborate with and mentor a global team of Voice Engineers to elevate team capabilities. Support ongoing operations and act as a customer advocate to ensure deployment quality aligns with service expectations. Qualifications Bachelor’s degree in Engineering or a related technical field preferred. Minimum of 3 years of experience working on a service provider or enterprise voice network. Strong understanding of SIP protocols; experience with WebRTC is a plus. Hands-on experience with Ribbon SBCs and PSXs highly preferred. Familiarity with Cisco technologies and CCNA certification is a plus. Proficiency in documenting technical solutions including diagrams and written procedures. Experience with Ansible or similar automation tools preferred. Strong analytical, organizational, and communication skills. Experience with project planning or coordination is a plus. Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly experienced Senior DevOps Engineer – Storage Platforms to build, automate and operate large-scale Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This role focuses on Storage Engineering with Infrastructure-as-Code and GitOps practices while ensuring scalability, resilience, and performance . This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications. Key Responsibilities Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology. Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn). Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal). Implement and manage backup solutions (preferably Rubik). Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm and Git, with Python/Bash automation. Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback. Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana. Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems . Develop and maintain technical documentation , architecture diagrams, operational procedures, and runbooks Participate in on-call rotations , incident response, and root cause analysis. Collaborate globally on change management , documentation, and operational best practices. Minimum Qualifications 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux. Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems. Expertise with block, file, and object storage , including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI farbics). Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS). Proficiency with Infrastructure-as-Code (IaC) (Ansible, Terraform) for provisioning storage and backup schedules Expertise in backup technologies (preferably Rubik) Strong scripting skills in Python and Bash (Golang (GO) a plus). Experience operating 24x7 mission-critical production environments . Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack) . Strong written and verbal communication skills. Proficiency with Git, CI/CD pipelines, and automated testing frameworks Ability to write technical documentation and contribute to community wikis or knowledge bases. Bachelor’s degree in computer science or equivalent professional experience. Preferred Qualifications OpenStack Cinder multi-backend administration. Backup platforms (Rubrik). Understanding of CIS/NIST security and infrastructure lifecycle management. ITIL Foundation/advanced certifications in support of ITSM standard methodology. Background in telco, edge cloud, or large enterprise environments. CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS) or Red Hat specialist in Ceph Storage Administrator (EX125) certifications. Master’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered. What You’ll Get A collaborative team that’s deeply invested in infrastructure excellence. Complex technical challenges that require creative, scalable solutions. The opportunity to shape a next-generation private cloud platform-built reliability. Access to the latest tools, frameworks, and upstream project developments. Skills and Attributes: Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions. Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders. Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and f

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Mid Market Account Executive is an individual contributor role. In this position, the individual creates, identifies, and closes sales. The Account Executive primary responsibility is to acquire new customers and drive revenue. A successful Account Executive is a self starter who can create a large pipeline of business. We look for team players - hungry, nimble and who have the ability and willingness to close a mix of complex mid market deals. Key Responsibilities: Create and drive revenue within a specified region or list of named accounts Generate business opportunities through professional networking Drive brand awareness, campaigns, and lead generation via networking, associations, etc. Meet and exceed all quarterly and annual sales quotas Own the sales cycle generation to closure Develop business plan and present the business plan during quarterly review sessions Maintain account and opportunity forecasting within our internal forecasting system (SFDC) Self-generate leads from a personal connections, referral partners, and regional networking events Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience Key Qualifications 3+ years of Contact Center software or CRM sales experience Be able to work independently and as part of a team in a fast pace, rapid change environment Experience selling at the C-level Proven track record of sales excellence Superior professional presence and business acumen Preferred Qualifications Experience selling to CMO Knowledge of territory or accounts assigned Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a Software Engineer – Data Platform with experience working on Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed. Key Responsibilities: Contribute to the next generation of Five9’s modern SaaS platform and applications, providing businesses the ability to improve customer service through the power of AI in the Contact Center. You will play a critical role in developing a highly-available, highly-scalable and reliable infrastructure for microservices. You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers. Gain deep application-level knowledge of existing systems as well as contributing to their overall design. Dive deep into the software stack to troubleshoot and provide production support as needed. Work with a team of peers, share a passion for what they’re creating and pull your own weight. Requirements: 3+ years of software development experience as part of a Java development team using Spring Boot. 1+ years with Cloud Platform (AWS, Azure, GCP as plus) and Spring Cloud. Experience with designing and building highly available and scalable applications in GCP. Experience and hands on skills with GCP Products such as Google Big Query, Cloud Storage, Cloud Functions, Pub/Sub, App Engine, Cloud SQL. Experience and hands on skills with Docker, Kubernetes. Hands on experience working as part of a Continuous Delivery team who continuously develop, test, deploy and manage production applications on Google Cloud Platform. Good understanding of private and public cloud design considerations and limitations in the areas of virtualization and global infrastructure, distributed systems, load balancing and networking, event processing, massive data storage and security. Bachelor's degree in an engineering field. An advanced degree in an engineering or a business discipline is highly desirable. Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our innovative AI team is responsible for developing a suite of leading edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, and Amazon. These products include enterprise voice and chatbots (think: ChatGPT for businesses), agent assistance, and conversation analytics. This team - the fastest growing at Five9 - is seeking a talented and experienced Senior Front End React/Redux Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter. Key Responsibilities: Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework. Build custom widgets for dashboards developed using Google Looker Studio plugins. Be part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCP. Participate and contribute to requirements analysis and grooming. Understand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operability. Document and communicate clearly architecture and implementation solutions. Have ownership of your code in production, including on-call, troubleshooting. Key Skills: 5+ years software development experience. React/Redux focus. Highly proficient in JavaScript and TypeScript. Experience in operational code ownership – on-call, troubleshooting, uptime Experience in applying modern UI design patterns and separating concerns in a distributed system. Must have experience working within an Agile/Scrum team. Positive, self-motivated and enthusiastic attitude with a strong sense of ownership. Strong pro-active communication skills, both verbal and written. Experience in contact center software is a plus but not required. Experience with custom widget development using Google Looker Studio is a plus but not required. Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Staff Information Security Engineer to join Five9's Information Security team. This role will own the operationalization and ongoing maturity of Five9's Cyber Resiliency program (the practice of using tooling to continuously identify, prioritize, and remediate infrastructure resilience issues across our AWS, GCP, Azure cloud environments). You'll be responsible for program governance, tool ownership, process development, and engineering engagement to scale the program across the organization. As secondary responsibilities, you will support the Cloud Security program as a senior technical resource. Key Responsibilities: Cyber Resiliency Program (Primary) Own the operational lifecycle of the Cyber Resiliency program, including tool administration, system and resource mapping, criticality tiering, and issue triage workflows Develop and maintain program governance: process documentation, SLAs for remediation, escalation paths, and quarterly review cadences Build executive reporting for security and engineering leadership: resilience score trends, remediation velocity, IaC coverage, and risk exposure by system criticality tier Drive the communication plan for the program, ensuring engineering teams understand expectations before receiving remediation tickets Define and maintain issue prioritization frameworks that balance system criticality, environment, severity, and remediation effort Partner with engineering leads to drive remediation of infrastructure resilience issues, removing blockers and tracking progress through Jira Cloud Security (Supporting) Partner with the Cloud Security team on architecture reviews, policy development, and strategic initiatives across GCP, AWS, and Azure Develop and refine security guardrails, policy-as-code, and automated detection and response capabilities for cloud misconfigurations Evaluate and improve cloud security posture including IAM architecture, network segmentation, and workload protection Ensure cloud security solutions are under configuration management and deployed through CI/CD pipelines Requirements: 5+ years of experience in information security, with demonstrated experience in a senior technical role Experience operationalizing a security program or service: building governance, processes, and reporting, not just executing within an existing framework Deep hands-on experience with at least one major cloud platform (GCP strongly preferred), including IAM, networking, compute, and storage security Strong experience with infrastructure-as-code (Terraform required) and CI/CD pipelines Demonstrated ability to drive remediation and risk reduction across engineering teams without direct authority Experience building executive-level security reporting and metrics Excellent communication skills: able to present program status and risk to engineering leadership, security leadership, and executive audiences Self-directed with the ability to manage competing priorities across program operations and supporting workstreams Preferred Skills : Experience with cyber resilience or infrastructure resilience tooling (Gambit, Wiz, or similar CSPM/CNAPP platforms) Experience conducting risk assessments or security maturity assessments using frameworks such as NIST CSF, ISO 27001, or CMMI Background in Kubernetes security and container workload protection Experience with multi-cloud environments (GCP + AWS + Azure) Python scripting for automation and tooling Security certifications (CISSP, CCSP, SANS certifications, or similar) Prior experience in a SaaS, contact center, or communications platform environment Experience mentoring or technically leading junior engineers Workplace location : This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. Benefits: Five9 Shares Bonus Scheme 10% Flex Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Re

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Senior Information Security Engineer to join our growing Security Risk Management team. The Security Risk Management team aims to expand beyond traditional risk management; we are building an engineering driven program that designs, automates, and scales the controls, workflows, and tooling that protect Five9 and our customers. As a key contributor to the program the role supports the day-to-day execution of risk identification, assessment, treatment, and reporting across Five9's infrastructure, services, and acquisitions. You'll work directly with engineering, operations, and business stakeholders to surface security risks, drive them toward resolution, and maintain a clear picture of Five9's risk posture for leadership. Key Responsibilities: Identify, document, and assess security risks across Five9's environment, including production infrastructure, cloud services, corporate systems, and acquired platforms Maintain the Security Risk Register in Jira, ensuring risks are accurately categorized, assigned to appropriate owners, and tracked through their lifecycle Engage with service owners, engineering leads, and operations teams to establish risk ownership and drive remediation or mitigation plans Facilitate the risk acceptance process, including preparing risk acceptance documentation and coordinating approval with appropriate stakeholders Develop and deliver risk reporting for security leadership and executive audiences, including dashboards and metrics that communicate risk posture clearly Collaborate with compliance, vulnerability management, and other Information Security functions to ensure risk findings are incorporated into the broader security program Research and apply risk management frameworks and methodologies to continuously improve program maturity Contribute to the development of risk management policies, procedures, and playbooks Requirements: 3+ years of experience in information security, with at least 2 years focused on security risk management or GRC Demonstrated experience maintaining a security risk register and driving risk treatment decisions with cross-functional stakeholders Strong understanding of risk assessment methodologies (qualitative and quantitative) Familiarity with security frameworks such as NIST CSF, NIST 800-53, ISO 27001, PCI, or SOC 2 Ability to communicate security risks clearly to both technical and non-technical audiences Experience with Jira or similar tools for tracking and managing risk workflows Self-directed and comfortable engaging directly with service owners, engineers, and leadership to resolve ambiguity around risk ownership Preferred Skills : Experience with cloud environments (GCP, AWS, or Azure), particularly assessing risks related to cloud architecture and services Familiarity with vulnerability management programs and how they feed into risk management Experience supporting compliance audits or regulatory assessments (ISO 27001, SOC 2, PCI DSS) Experience building or contributing to security metrics, KPI dashboards, or executive reporting Prior work in a SaaS or contact center / communications platform environment Hands-on experience using agentic coding tools (Cursor, Claude Code, Copilot, etc.) and a working knowledge of Python Professional certification in Information Security or Risk Management (such as CISSP, CISM, CISA, CRISC, etc.) Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. Benefits: Five9 Shares Bonus Scheme 10% Flex Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employ

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As part of the Cloud Platform Engineering team, you will be building Five9’s Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. Key Responsibilities: Be part of Cloud Platform Infrastructure Team, focused on building hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications. Enable all Five9 development teams with Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform Tools. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Key Qualifications: 7+ years of professional DevOps / production operations experience. 5+ years of Cloud Native application delivery experience. Strong Hands-on experience with CI/CD tools like GitLab, GitHub, Jenkins, etc., Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services – Kubernetes, Compute, Storage, Network, Virtualization, Identity and Access Management (IAM). Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent. Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Experience building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery. Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc. Advanced knowledge of Linux based systems and runtimes. DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle. You understand what it takes to run mission critical software in production. Ability to prioritize tasks, work independently and work collaboratively in an agile environment. Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. Benefits: Five9 Shares Bonus Scheme 10% Flex Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. This is a governance role, not a build-and-operate role. You will spend your time defining the rules our cloud estate runs by, making those rules enforceable in code, and proving they are working. You will write standards that other engineering teams have to follow, and you will be the person who explains to Finance, Security, and Product leadership why a given risk matters and what it will cost to fix or ignore. If what you want is to build and run infrastructure, this is not the right seat. If you want to own how a multi-cloud estate is governed, it is. About our estate: roughly 70% Google Cloud, with AWS and Azure in scope as secondary platforms. GCP is where the majority of the work sits, so hands-on GCP experience is a hard requirement rather than a preference. Key Responsibilities Define, document, and maintain cloud governance policies and standards across GCP, AWS, and Azure, and turn them into enforceable technical controls using GCP Organization Policy, AWS SCPs and Config, and Azure Policy Own the exception and waiver process end to end: intake, risk assessment, time-bound approval, expiry, and follow-up Partner with Security to enforce Identity and Access Management and network security standards across the organization, and review access models for least privilege Build and maintain dashboards that track governance metrics: security posture, key and credential rotation, policy violations, configuration drift, and time to remediation Own resource labeling and tagging standards and enforce them, so that cost, ownership, and environment can be attributed reliably Drive cost governance: spend visibility and showback, anomaly detection, commitment and discount coverage reviews, and surfacing waste to the teams that own it Collaborate with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering to keep governance controls consistent across all environments, and translate technical risk into language those stakeholders can act on Work with stakeholders to define service level objectives, key performance indicators, and metrics for operational efficiency Support the review of new third-party cloud services before they enter the estate Requirements 4+ years working in public cloud environments, including at least 2 years hands-on with GCP Hands-on experience implementing preventative guardrails in at least one hyperscaler (GCP Organization Policy, AWS SCPs or Config, Azure Policy). You should be able to walk us through a policy you rolled out, what it broke, and how you handled the fallout Experience authoring a cloud policy or standard that other teams were required to follow, not only implementing one written elsewhere Experience running or contributing to an exception or waiver process for cloud controls Working knowledge of cloud IAM, network security, encryption, and key and secret management Infrastructure-as-Code with Terraform, and comfort extending it to policy-as-code Python for automation, enforcement, and reporting Demonstrated ability to explain a technical risk to a non-technical audience and drive a decision. This is a core part of the job and we will test it during the interview process Preferred Qualifications Google Cloud Professional Cloud Security Engineer or Professional Cloud Architect certification Policy-as-code tooling: OPA, Conftest, Sentinel Cloud cost tooling: GCP billing exports and BigQuery, AWS Cost Explorer, or a third-party platform such as Cloudability or Apptio Familiarity with the control frameworks our platform is audited against (SOC 2, HIPAA, GDPR). You will not own audits in this role, but context helps you prioritize Kubernetes governance and policy enforcement Okta integration, Microsoft Active Directory Federation Services Bachelor's degree in Computer Science, Engineering, or another relevant technical field Result oriented, self-starter Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. Benefits: Five9 Equity Programs Bonus Scheme 10% Flex Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Five9 is committed to providing reasonable accommodations for qualified individuals with