Henry Ford Health

**Contact Center Advocate I** • • Full-time • Job Type: Full Time **Company Description** Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. **Job Description** Contact Center Advocate I - Henry Ford Health Job Title Contact Center Advocate I- Remote Full Time- Day Shift About the Department Join our dynamic Contact Center team at Henry Ford Health, where we serve as the first point of contact for patients across multiple practice groups and locations. Our team is dedicated to providing exceptional customer service, ensuring every caller feels welcomed and supported. We pride ourselves on being the front door to Henry Ford Health, advocating for patients and anticipating their needs with efficiency and care. Our department is committed to fostering a collaborative environment where every team member plays a vital role in delivering seamless patient experiences. Role Overview As a Contact Center Advocate I, you will be the voice of Henry Ford Health, scheduling patient appointments, managing registration and insurance updates, and responding to inquiries. Your role is crucial in ensuring patients receive timely and compassionate care, while advocating on their behalf to meet their needs. You'll work in a fast-paced environment, providing exceptional customer service and building loyalty with every interaction. Why Henry Ford Health At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible. What You Will Do • Schedule patient appointments for specified practice groups and multiple locations. • Perform new patient registration and update registration and insurance information. • Respond to telephone inquiries from all callers/customers with professionalism and care. • Follow established protocols for prescription requests and messaging. • Advocate on behalf of callers/customers to ensure their needs are met. • Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs. What You Will Need Required Qualifications • High school diploma or G.E.D. equivalent. • Two years of customer service experience. • Strong computer skills and working knowledge of Microsoft Office products. • Excellent communication skills, both verbal and written. • Strong listening skills and the ability to instruct others. • Ability to make sound decisions and multi-task effectively. Preferred Qualifications • Associate's degree in business or related field. • Previous HFHS clinical/customer service experience. What We Offer At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact every day. Join Our Team Ready to make a difference? Apply now and be part of a team that's transforming healthcare. **Additional Information** All your information will be kept confidential according to EEO guidelines. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply I'm interested I'm interested Privacy Notice

**CBO Coding Complex Specialist** • • Contract • Job Type: Contingent **Company Description** Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. **Job Description** Our Corporate Business Office (CBO) is dedicated to ensuring accurate and compliant coding practices that support patient care, medical research, and administrative decision-making. Role Overview As a CBO Coding Complex Specialist, you will review, analyze, and validate diagnostic and procedural codes applied by front-end coding and clinical teams for reimbursement and billing purposes. Your work ensures compliance with coding guidelines, supports medical research, and optimizes reimbursement. This role is critical in maintaining accurate patient databases and promoting provider/patient continuity. Why Henry Ford Health At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible. What You Will Do • Review and validate diagnostic and procedural codes for accuracy and compliance. • Abstract information from the electronic health record to compile patient databases. • Support medical research projects and patient care evaluation through accurate coding. • Ensure compliance with coding guidelines, reimbursement policies, and accreditation standards. • Recognize patterns and trends, escalating issues to supervisors for root-cause analysis. • Assist team members and contribute to a collaborative work environment. **Qualifications** Required: • High school diploma or G.E.D. equivalent. • Minimum of two (2) years coding experience. • Additional specialty coding certification or five (5) years coding experience. • Prior experience in a healthcare revenue cycle position. • Certification as a Registered Health Information Technician (RHIT), CPC, or CCS. • Proficiency in ICD-10 CM, CPT, and HCPCS coding. • Strong knowledge of anatomy, physiology, pathophysiology, and medical terminology. Preferred: • One to two (1-2) years college or additional course work in Accounting, Business, Healthcare Administration, or Medical Record Sciences. • Specialty coding experience. **Additional Information** What We Offer At Henry Ford Health, you¿ll have opportunities for career growth, collaboration with diverse teams, and the chance to contribute to mission-driven work. We foster a learning environment where you can develop professionally while making a meaningful impact on healthcare. Join Our Team Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply I'm interested I'm interested Privacy Notice

**Actuarial College Intern (Summer 2027) - Health Alliance Plan** • • Intern • Job Type: Student **Company Description** Health Alliance Plan by Henry Ford Health is a Michigan-based, nonprofit health plan that provides health coverage to individuals, companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members. **Job Description** GENERAL SUMMARY: A college level actuarial analyst position that supports the development of actuarial studies and analyses while learning the basics of health insurance and how the actuarial functions support and assist with the growth and success of the company. This program allows interns the chance to apply their classroom knowledge to real life examples and enhance their actuarial skills and techniques. DUTIES AND RESPONSIBILITIES: • Completing meaningful assignments with strong direction and support from their supervisor and coworkers. • Follow standard procedures, processes, and documentation.  • Work under a supervisor to complete reports and analyze data. • Learn the basics of data pulling using different Data Manipulation Programs (SAS, SQL Developer, etc.). • Flexibility and proven ability to diagnose and resolve issues. • Strong ability to recognize and automate repetitive tasks. • Strong organizational skills and ability to prioritize, multitask, and work in fast paced environment. • Manage own time and resources across many projects, focusing on quality, time, scope, usefulness, and appropriateness of work. Carry out recurring projects with minimal assistance and oversight. Keep manager informed. • Ability to respond to all communications effectively and in a timely manner. • Other Duties as Assigned. EDUCATION/EXPERIENCE REQUIRED: • Pursuing a Bachelor's Degree in Actuarial Science, Mathematics, Statistics, or a closely related field. • Entry Level - no prior experience required. • Ability to work well in a team environment. • Proficiency in Excel. • Experience with data visualization preferred. • Possesses and applies knowledge of actuarial principles, concepts, practices and processes within multiple fields or disciplines. • Ability to complete complex assignments and ability to visualize, articulate, and solve complex problems. CERTIFICATIONS/LICENSURES REQUIRED: • Successful completion of at least 1 Actuarial Exam highly preferred. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply I'm interested I'm interested Privacy Notice