Johnson & Johnson MedTech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function Customer Management Job Sub Function Non-Technical Customer Service Job Category Professional All Job Posting Locations: Chiyoda, Tokyo, Japan, Ota, Tokyo, Japan Job Description Identifies opportunities for the non-technical customer service department as an established and productive individual contributor, who works under moderate supervision. Implements front-line projects, programs, and processes in support of the organization's overall customer experience strategy. Applies practical knowledge of the non-technical customer service field to administer best of class policies, procedures, and plans. DUTIES & RESPONSIBILITIES ------ Conducts technical reviews to support programs and innovative initiatives for the Non-Technical Customer Service area, under general supervision. Contributes to components of projects, programs, or processes for the Non-Technical Customer Service area. Identifies opportunities to integrate new methods based on analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy towards customers using non-technical products. Documents research findings on future needs of the organization and Non-Technical Customer Service area. Carries out best-in-class plans and mechanisms to deal with the most ambiguous situations. Coaches more junior colleagues in techniques, processes and responsibilities. Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team. Required Skills Preferred Skills: Business Behavior, Communication, Corrective and Preventive Action (CAPA), Customer Analytics, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Omni-Channel Support, Organizing, Problem Solving, Process Oriented, Project Management, Self-Service Tools, Service Request Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function Customer Management Job Sub Function Non-Technical Customer Service Job Category Professional All Job Posting Locations: Chiyoda, Tokyo, Japan, Ota, Tokyo, Japan Job Description Identifies opportunities for the non-technical customer service department as an established and productive individual contributor, who works under moderate supervision. Implements front-line projects, programs, and processes in support of the organization's overall customer experience strategy. Applies practical knowledge of the non-technical customer service field to administer best of class policies, procedures, and plans. DUTIES & RESPONSIBILITIES ------ Conducts technical reviews to support programs and innovative initiatives for the Non-Technical Customer Service area, under general supervision. Contributes to components of projects, programs, or processes for the Non-Technical Customer Service area. Identifies opportunities to integrate new methods based on analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy towards customers using non-technical products. Documents research findings on future needs of the organization and Non-Technical Customer Service area. Carries out best-in-class plans and mechanisms to deal with the most ambiguous situations. Coaches more junior colleagues in techniques, processes and responsibilities. Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team. Required Skills Preferred Skills: Business Behavior, Communication, Corrective and Preventive Action (CAPA), Customer Analytics, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Omni-Channel Support, Organizing, Problem Solving, Process Oriented, Project Management, Self-Service Tools, Service Request Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function Supply Chain Deliver Job Sub Function Warehouse & Distribution Job Category People Leader All Job Posting Locations: Ota, Tokyo, Japan Job Description ID1791(VC Dist Supervisor） Supervises experienced business enablers and/or entry individual contributors. Manages day-to-day critical supply chain Warehouse and Distribution standard operating procedures, critical milestones, key performance measures, and end deliverables. Defines project terms for high-level departmental delegation for warehouse material movement and the subsequent processing and distribution of all finished goods and services in compliance with regulatory agency protocols, quality standards and applicable local and federal regulations. DUTIES & RESPONSIBILITIES ------ Supervises individual contributors, and is accountable for conducting effective performance management. Oversees high-level Warehouse and Distribution supply chain logistics operations, from initial receiving of components in materials movement, to the final distribution and transportation of finished goods. Supports initiatives to ensure that all warehouse areas are properly maintained, and that product is stored and handled in accordance with requirements established by company policies and procedures as well as federal and local regulatory requirements. Measures and monitors site inventory by verifying accuracy for all transactions, following departmental cycle count programs, to avoid physical inventory inaccuracies. Collects relevant, current competitor activity and announcements to create innovative ideas for new Warehouse and Distribution strategies. Ensures core Warehouse and Distribution procedures are in accordance with local and federal regulatory policies and requirements. Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within expected standards. Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team. SECTION 1：職位概要 マネージャーのもと、物流、製造行為にかかわるオペレーションを円滑、継続的に運用するために必要な管理に責任を負う。 SECTION 2：職務及び責務 ディストリビューションセンター運用計画の立案と計画の管理・KPIの管理（グローバルダッシュボードへの入力とデータ活用）問題発生時の是正措置の策定・品質と安全性のコンプライアンスの確保既存のプロセス、システムおよび装置の改良の必要性を研究し、関連部門と連携して、効率と品質を高め、コストを削減するための最適化にかかわる活動(CIP)受注の特性、マテハン機器の特徴を活かしたプロセス効率の改善(Lean)デジタル活用による業務の効率化サプライヤーのパフォーマンス管理(SLA)リスクマネージメント、業務継続計画(Operation Continuity Plan)の実行・部内・外プロジェクトへの参画、リード常に原価低減の取り組みを研究・発掘し、データ分析から機会とリスクを見出し、アクションプランへつなげる提案を行い、結果に導く。安全啓発と職場環境の整備、コンプライアンス遵守に責任を負う。担当業務の構造やオペレーションを掌握・理解した上で、データ活用を行い、日々の日常管理業務を推進し、問題・課題に対するアクションを実行するとともに、部門を代表して会社施策へ参画し、会社目標と顧客サービスの向上に努める。 SECTION 3：経験及び教育 顧客志向、ビジネス構造の理解、オペレーション、コミュニケーション能力に長け強いリーダーシップを発揮できること。上下左右内外のコミュニケーションにたけていること。ビジネスに支障のないレベルの英語コミュニケーション力を備えていること（英語でのプレゼンテーションが可能でUS本社との電話会議参加が可能で見解を適切に伝えることができるレベル）。 SECTION 4：必要な知識、スキル、能力、認定／ライセンス、所属団体 4年制大学学位または同等3年以上のサプライチェーン関連業務での経験本国との交渉が可能なレベルの英語力があると尚可プロジェクトリード（規模を問わず）の立案、実行の経験グローバルとのミーティング会議への参加 SECTION 5：勤務地及び出張要件 勤務地：羽田ディストリビューションセンター出張：海外含みあり _________________________________________________________________ 社内公募向け/ For Internal Applicants > ・If you are Japan employee, please read “Internal Applica

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function MedTech Sales Job Sub Function Clinical Sales – Hospital/Hospital Systems (Commission) Job Category Professional All Job Posting Locations: Chiyoda, Tokyo, Japan Job Description DUTIES & RESPONSIBILITIES ------ Helps establish and implement programs and innovative initiatives for the organization to advance Clinical Sales - Specialty Physicians initiatives. Contributes to projects, programs, or processes for the Clinical Sales - Specialty Physicians area. Integrates methods based on analyses of trends and the competitive landscape to continually improve the organization's Clinical Sales - Specialty Physicians strategy. Generates growth initiatives within the clinical sales area by reviewing consumer analytics and communicating data-driven sales and customer retention strategies. Attends to cases in customer accounts and advises physicians on clinical attributes or techniques associated with products. Implements growth initiatives and improves competitive positioning through innovative sales and customer retention strategies. Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team. This job does not require any experience. This job is salaried. Job is eligible for sales incentive / sales commissions. Required Skills Preferred Skills: