LevelUp

Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. Position Overview The Marketing Operations Specialist plays a crucial role in supporting global marketing strategies by acting as the primary marketing execution partner for assigned regions. Sitting between the global marketing strategy team and local teams, this role translates campaign briefs into live, tracked, and measurable programs. The ideal candidate is highly active and responsive, managing regional website updates, executing end-to-end campaigns, and serving as the primary point of contact for regional marketing technology (Martech) requests. Reference: 2635-154124 Responsibilities Campaign Execution: Own and deploy regional campaigns end-to-end, including landing page updates, email programs, UTM tracking, registration flows, and post-campaign reporting. Global Alignment: Work closely with regional Growth Leads and Corporate Marketing Operations to align localized campaigns with global marketing calendars. Event Support: Facilitate and execute demand generation programs, events, and webinars for designated regions. Martech Management: Serve as the primary regional contact for Martech questions, tool access, and user requests. Platform Triaging: Coordinate, triage, and route platform-specific requests (e.g., ZoomInfo, Salesforce, website updates) to their respective owners. User & Seat Admin: Manage seat allocations, user access, and tool usage reporting for regional team members. Website Operations: Handle regional website update requests, including content edits, component modifications, URL changes, and UTM setups on Webflow and Salesforce. Salesforce Automations & Reporting: Build and manage Salesforce flows, automations, and custom reporting dashboards to track lead ingestion and campaign performance. Requirements Experience: 2 to 3 years of hands-on experience in a Marketing Operations, Campaign Operations, or Martech Specialist role. Salesforce Expertise: Proven experience building workflows, automations (Flows), and custom dashboards in Salesforce. CMS & Webflow: Hands-on experience making website/landing page updates and component edits independently on Webflow or similar CMS platforms (full builds from scratch are not required) Campaign & Link Tracking: Strong understanding of manual UTM parameter setups and URL structuring for accurate reporting. Tool Triage: Basic familiarity with ZoomInfo or similar data tools to handle access routing and seat management. Communication: Exceptional written and verbal English communication skills, with the ability to coordinate across cross-functional global teams. Shift Availability: Flexibility to support PH night shift hours for seamless overlap with global teams. Detail-Oriented: A structured approach to campaign tracking, quality assurance, and documentation before launching programs. Nice-to-Have Experience using AI tools (e.g., ChatGPT, Claude) to assist with custom HTML/CSS snippets, copy formatting, or page tweaks. Familiarity or experience with administering webinar software platforms. Familiarity or prior exposure to SFMC campaign execution, email flows, or platform access management. More Infromation: This is a fully remote position with a standard 40-hour fixed-schedule work week. The exact work schedule depends on the client that you are assigned to, but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important. We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment. Equipment provided HMO + 13th month pay Compensation Additional Information

Company Overview LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with various companies, delivering valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals committed to producing high-quality work for our clients. Position Overview We are seeking a highly motivated, detail-oriented L1 Hosting Tech Support Agent to join our team. In this critical, frontline, customer-facing role, you will serve as the primary point of contact for clients seeking technical assistance with their hosting environments and WordPress websites. Leveraging your passion for customer service and solid foundational knowledge of web hosting, you will troubleshoot and resolve a broad spectrum of technical issues via live chat and ticket-based support. Since stellar client experiences are highly valued, you will be expected to multitask efficiently by managing two to three concurrent live chat channels during busy periods while maintaining excellent response times, a high-quality assurance (QA) score, and top-tier Customer Satisfaction (CSAT). This is a full-time, long-term opportunity embedded in an active, supportive team. If you thrive in fast-paced environments, love solving technical puzzles, and enjoy delivering empathetic, world-class customer service, we would love to have you on board! This fully remote position requires working a fixed mid-shift or night-shift Monday through Friday with no schedule flexibility, observing standard Philippine holidays. Reference: 2634-323775 Responsibilities Provide world-class technical support to hosting customers via live chat (managing 2 concurrent chats, scaling up to 3 during high-volume periods) and ticket-based support via Zendesk. Diagnose and resolve common web hosting and WordPress issues, identifying root causes to solve customer inquiries on the first contact whenever possible. Assist customers with general WordPress tasks, including troubleshooting issues related to core files, plugins, themes, and configuration errors. Answer server-side queries, inspect DNS records, check and update SSL certificates, and troubleshoot website accessibility issues. Handle basic database queries and migrations (MySQL) to resolve backend errors and facilitate site movement. Utilize basic Linux command-line tools to diagnose, navigate, and troubleshoot server-side issues. Meticulously document issues and escalate complex, tier-2 technical problems to senior teams to ensure service continuity. Actively meet and exceed key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Average Handling Time (AHT), QA scores, Acceptance Rate, and Average Customer Wait Time. Maintain an active, highly responsive online presence via Slack and Zendesk during your entire shift. Requirements 1 to 2 years of solid technical support experience specifically working in a web hosting environment. Basic to intermediate knowledge of WordPress, with a demonstrated ability to identify and troubleshoot plugin, theme, and configuration conflicts. Proven experience with FTP/SFTP, cPanel, or custom web hosting dashboards. Strong understanding of DNS zone files (A records, CNAME, TXT) and SSL setup. Basic knowledge of HTTP response status codes (e.g., 500, 404, 403, 502, 504). Experience with MySQL databases, including running simple queries or basic site migrations. Excellent multitasking capabilities, specifically the capacity to handle 2 to 3 concurrent live chat windows smoothly and accurately. Outstanding written and verbal English communication skills, with a conversational, natural flow and minimal grammatical errors. A warm, empathetic customer support style that prioritizes active listening, rapport-building, and customer advocacy. Practical experience navigating files and running basic diagnostic commands via Linux CLI. A bachelor's degree in information technology, Computer Science, or a related field is preferred (nice-to-have), but equivalent hands-on experience will be highly considered. More Information This is a fully remote position with a standard 40-hour fixed-schedule work week. The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important. We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment. Equipment provided HMO + 13th month pay and other government-mandated benefits Compensation Additional Information