Liveops, Inc.

Agent Results Advocate **Agent Results Advocate** Are you passionate about providing top-notch support? Liveops is seeking a dedicated individual to be the cornerstone of our agent community's success. As a Client Results Associate, you will be the heartbeat of our operations, offering the first line of support to our independent agents and playing a pivotal role in their business triumphs. If you're a self-starter with a customer-centric mindset and a knack for problem-solving, we want you on our team.       The Purpose of Your Role  Agent   Essential Job Functions  Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.  • Ability to work in front of the computer for long periods of time.   • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.   • Ability to lead and/or participate in virtual meetings in a distraction-free environment with a willingness to participate on camera for both internal and external meetings, as needed.   • Ability to adapt to rapidly changing business requirements and priorities.   • Ability to work independently and meet deadlines.  About Liveops Liveops   is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years,   we’ve   paired   cutting-edge   technology with trusted, remote, and empathetic human   expertise   to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact.   It’s   not outsourcing;   it’s   outsmarting. To learn more, visit   www.liveops.com .   Delivery Operations Remote (United States) Share on: Terms of service Privacy Cookies Powered by Rippling

Learning Delivery Analyst **Learning Delivery Analyst** Learning Delivery Analyst The Learning Team is tasked with delivering best-in-class experience to newly contracted and existing independent contractor agents as they certify for client programs. As a Learning Delivery Analyst, you will be responsible for leading and delivering successful training and onboarding experiences for agents while meeting graduation rate goals across multiple programs. The Purpose of Your Role As a critical member of a certification team, you will collaborate in executing agent certifications for your assigned program(s). You will coordinate learning activities and resources while ensuring that all established best practices are followed. You will develop and deliver content based on accepted learning principles. You will analyze class results and previous trends and quickly adjust delivery activities to improve results. You’ll work closely with Learning Team leadership and cross-functional partners. This position plays a pivotal role in improving the lives of Liveops agents. The Qualifications We’re Looking For • Bachelor’s Degree or equivalent years of work experience required • 5-7 years’ experience in a project management, mentor or lead role • 5-7 years’ experience in training (virtual experience preferred) • Experience developing learning activities and content • Experience working directly with internal and external partners • Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices • Expert multi-tasker and able to handle impromptu changes in direction The Value You Deliver • Drive implementation of certification best practices • Collaborate closely with internal and external customers • Identify opportunities to improve learning throughout agent lifecycle • Mentor new members of the team including contract facilitators • Deliver certification content in an engaging and effective manner • Develop relevant activities and resources to maximize learning • Develop and distribute agent communications, utilizing Liveops channels • Learn various systems and troubleshoot with agents • Participate in special projects as assigned • Fulfill additional responsibilities as required within the scope of the position Essential Job Functions • Ability to sit or stand at a desk for extended periods of time while working on a computer. • Available for on-camera virtual meetings and agent sessions in a non-distracted environment. • Ability to work independently and meet deadlines. • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays. • Diligently follow Learning Team guidelines, including managing calendars, and adhering to time-off protocols to ensure seamless team operations. • Leading and coordinating agent certification. • Analyzing agent performance and making improvements. • Managing certification schedules and communicating with agents. About Liveops Liveops   is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years,   we’ve   paired   cutting-edge   technology with trusted, remote, and empathetic human   expertise   to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact.   It’s   not outsourcing;   it’s   outsmarting. To learn more, visit   www.liveops.com .   Learning Remote (United States) Share on: Terms of service Privacy Cookies Powered by Rippling