Notion

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a first-line leader directly managing a team of Outcomes Architects, you’ll own your team’s execution across workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery — accountable for both the customer outcomes and the quality of execution that produces them. This isn’t a traditional Customer Success management role. The best OA Managers are coaches first: they know what great workflow discovery looks like, can review a mutual success plan and identify where value realization is breaking down, can inspect an executive business review and sharpen the value narrative, and can help an OA turn account activity into measurable customer and commercial outcomes. You’ll run an inspection cadence and cultivate a coaching culture that make consistent execution possible across the team. You’ll partner closely with Solutions Consultant leaders, Services, Support, Product, and RevOps to ensure customers move from workflow design to adoption, value realization, expansion, and renewal readiness. If you’re a builder who loves developing people as much as driving customer impact — and you want to lead a team in a post-sales motion that’s being redefined for the AI era — this is the role What You’ll Achieve Own the Net Revenue Growth performance of your team’s book of business , accountable for both headline outcomes and the quality of execution that drives workflow adoption, value realization, renewal readiness, and expansion. Coach OAs on the OA builder motion : AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes. Build and run the operating cadence for the team : metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership. Hire, onboard, and certify new OAs to the GTM builder motion , driving readiness from ramp through consistent execution and managing performance with clarity when expectations are not met. Partner closely with Solutions Consultant managers and leaders on strategy for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals. Partner with Services leadership to identify complex implementation needs early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value. Set the standard for product, AI, and workflow fluency across the team so OAs can help customers navigate new ways of working and build durable systems in Notion. Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs. Skills You’ll Need to Bring Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy. Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation. Strong coaching orientation: you can review a customer call, account plan, mutual success plan, or executive value narrative and identify specifically what needs to change — not just whether the outcome was good, but why and how to improve it. Commercial instincts at the team level: able to read account health, renewal risk, adoption depth, expansion potential, and customer sentiment, then drive urgency without micromanaging every account. Deep customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical adoption and implementation plans. Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams. Operational rigor: you know ho

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. What You'll Achieve Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the opportunity for flat and at-risk renewals Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base Skills You'll Need to Bring 5+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems You’re obsessed with AI, constantly building with the newest tools and learning new ways of working Native level Japanese, business level English Nice to Haves Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale By clicking “Submit Application”, I understand and agree that Notion and its affiliates and sub

Who We Are Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. What You'll Achieve Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with NotionContribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of businessPartner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the opportunity for flat and at-risk renewalsDefine and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviewsFacilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with NotionIdentify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value deliveredLearn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying systemHelp build and deliver OA programs that generate customer and business outcomes across Notion’s install base Skills You'll Need to Bring 5+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environmentStrong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plansTechnical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflowsCommercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategyAbility to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomesStrong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitm

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role We’re looking for an experienced Localization Project Manager — Japan Training Quality to support localization for Customer Education, helping ensure Notion training content feels accurate, clear, culturally relevant, and ready to use for learners across the globe. You’ll work at the intersection of localization quality, training implementation, and program management , collaborating with Localization, Partner Enablement, Customer Education, vendors, and language specialists. You’ll help turn translation feedback, learner experience issues, and regional quality needs into practical improvements across training content, quizzes, LMS setup, and repeatable localization workflows. The ideal candidate combines native-level Japanese language expertise with a deep understanding of what effective education looks like in the Japanese market. What You'll Achieve Own and apply Japanese localization QA standards across training content, including checking for accuracy, clarity, tone, terminology, and cultural nuance Support development of glossaries, style guides, QA checklists, review processes, and localization assets Become a go-to partner for translation questions related to Notion-specific concepts, product terminology, and training context Support QA of technical implementation in eLearning authoring tools and LMS environments (course files, quizzes, answer selections) Coordinate across Customer Education, Partner Enablement, Localization, and vendors to align on priorities, timelines, translation progress, and quality expectations Identify workflow risks and recommend improvements that improve translation quality and reduce time-to-launch Document repeatable processes that make training and help center localization easier to manage over time Skills You'll Need to Bring Strong understanding of localization workflows, including vendor collaboration, review cycles, glossaries, style guides, QA rubrics, and linguistic QA Experience with Japanese localization QA, ideally for SaaS, technical training, customer education, or partner enablement content Ability to review translated content for quality, clarity, terminology accuracy, cultural nuance, and learner comprehension Familiarity with eLearning or LMS tools; experience with platforms like Skilljar or Parta authoring tools is a plus Comfort working with technical or product-specific terminology that may not translate directly Strong attention to detail, especially in learner-facing content, quizzes, course setup, formatting, and implementation QA Strong project management skills and ability to bring structure into ambiguous areas Why this role matters We want all of our learners should feel like Notion training content was made for them — not simply translated for them. High-quality localization has a direct impact on learner trust, comprehension, launch readiness, and regional enablement outcomes. This role will help Customer Education and Partner Enablement move faster while raising the quality bar: reducing rework, catching issues before launch, improving vendor feedback loops, and creating a clearer, more repeatable operating model for training localization This is a 6-month, part-time role with option to extend. Preferred location is Tokyo , but we're open to remote applicants with strong Japanese market expertise and timezone overlap with Japan and Notion's International Experience team. Availability: 20 hours/week #LI-Onsite A Note on AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. Equal Opportunity & Accommodations We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer an

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion is seeking a Workplace Technology Operation contractor for our Tokyo office. As part of our growing Workplace Technology Operations team, you'll be a resourceful, security-focused, and people-centered professional who will help us continue scaling and establish best-in-class support for our end users. The ideal candidate is expected to provide exceptional technical support, contribute to automation opportunities, and make a meaningful impact on our day-to-day workplace operations. This is a 12–18 month fixed-term role, with longer-term opportunities possible depending on business needs and performance. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. What You'll Achieve: End User & AV Support: Provide reliable onsite and remote technical support for Tokyo/APAC employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events, with clear communication and practical judgment. Employee & Device Lifecycle Operations: Keep employee lifecycle and asset workflows running smoothly day to day, including account provisioning, device preparation, inventory hygiene, procurement coordination, retrieval, break-fix repairs, and deprovisioning. Operational Excellence: Leave APAC IT Operations stronger than you found it by improving SOPs, Notion resource library content, service handoffs, self-service resources, and support practices that scale beyond one person. Workflow Improvement & Automation: Identify and improve at least one recurring support workflow — such as onboarding, offboarding, provisioning, device setup, or self-service — using AI or lightweight automation to reduce manual work and repeat requests. Cross-Functional Collaboration: Partner effectively with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows, knowing when to escalate and how to keep employees moving without compromising controls. Skills You'll Need to Bring: Professional fluency in Japanese and English, with the communication skills to support Tokyo employees directly and partner clearly with global teams across time zones. Flexibility to travel occasionally to support distributed APAC office team members, onsite events, office launches, or hands-on IT needs across the region. Hands-on workplace IT support experience across macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and core networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, and VPN. Experience supporting SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, and other similar systems. Understands ITSM principles and have familiarity with ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion. Strong operational judgment around access, endpoint hygiene, documentation, IT compliance, and security-minded escalation with Corp Security, DART, or global IT partners. A service-oriented, low-ego, and self-directed approach; you communicate clearly, follow through reliably, and turn repeated requests into better documentation or cleaner workflows. Comfort using AI-assisted resources or lightweight automation to improve support quality, reduce manual work, and keep knowledge current. Nice to Haves: Experience at a fast-growing tech or AI company where the security program had to outpace headcount. Experience building internal tooling or automation workflows that improved employee experience. Experience with Git or GitHub and an interest in learning to code Experience working in Infrastructure as code team environment Additional language fluency or experience supporting distributed APAC teams. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy . #LI-Onsite A Note on AI You don’t need d