Open

About Open Open .cx is the AI customer experience platform, automating support, outbound, sales, and customer understanding, built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human. We are backed by Y Combinator, Pioneer Fund, X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers. We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building. The Role We are hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the Open .cx product. This is a hands-on engineering role with heavy customer exposure not pure support, and not pure internal development. This role focuses on our voice stack: helping enterprise customers launch, debug, and scale AI phone agents. You will respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug complex issues including third-party integrations, and ship fixes or enhancements directly in our Node.js + TypeScript codebase. Prompt engineering is a significant part of the role you will help customers get the most out of our AI agents capabilities every day. What You'll Do Primary Technical Point of Contact: Respond fast to customer queries, join video calls, and own resolution end-to-end. Lead Technical Onboarding: Guide enterprise customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others. Debug & Troubleshoot: Diagnose and resolve complex issues in live customer environments. Ship Code: Implement fixes, integration enhancements, and small features directly in the Node.js / TypeScript codebase. Collaborate with Product Engineering: Share customer context, escalate systemic problems, and help prioritise what the team builds next. Develop Platform Expertise: Build deep knowledge of our AI agents and prompt engineering so you can effectively advise customers on optimising their support operations. Document & Scale Knowledge: Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources. Requirements What We're Looking For Experience with telephony or voice systems (SIP, WebRTC, or similar) is a big plus. 2-3+ years of experience Strong software engineering experience with Node.js and TypeScript you will be writing and shipping production code. Hands-on experience with AI agents and prompt engineering ( Open .cx is AI-native; this is core to the role). Previous customer-facing technical work: onboarding, debugging integrations, or similar in a SaaS environment. Good understanding of (or fast ability to learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc. Excellent English communication clear writing and confident speaking on video calls with enterprise stakeholders. Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done. Able to be working with customers across US, EU, MENA and GCC time zones. Benefits What We Offer YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know. Outsized career trajectory early team members grow into leadership as we scale globally. Real ownership your work will be seen, felt, and talked about company-wide. High-trust team no politics, no bureaucracy; we move fast and support each other. Competitive compensation top-of-market salary plus equity and full benefits. Originally posted on Himalayas

About Open Open is building the category of AI-native customer communication. For decades, companies have managed customer conversations through ticketing systems, helpdesks, call centers, and fragmented automation tools. These systems were built to help humans process customer requests. We believe that era is ending. The next generation of customer communication will be run by intelligent agents that can understand customers, reason across company knowledge and systems, take action, and communicate proactively, not just wait for customers to reach out. Open is the platform for that new world. Companies use Open to deploy autonomous AI agents across chat, email, WhatsApp, and voice, both inbound and outbound. These agents can resolve support requests, follow up with customers, recover missed opportunities, re-engage leads, trigger conversations at the right moment, and execute complex customer-facing workflows end to end. Open does not just help companies respond faster. It gives them an intelligent communication layer that can decide when to engage, what to say, what action to take, and how to move the customer forward. Over time, customer communication will stop being a collection of tickets and campaigns managed by separate systems. It will become one intelligent layer that continuously understands, acts, and communicates on behalf of the company. Our ambition is to make Open the default infrastructure through which companies communicate with their customers. Not another helpdesk. The system of intelligence for customer communication. We are backed by Y Combinator, SpaceTime, and Pioneer Fund. The Role We are hiring an Account Executive to own the full sales cycle for the Arabic-speaking market: building pipeline, running discovery and demos with support and CX leaders, shaping business cases, and closing enterprise deals. You will work closely with our founders, Customer Engineering, and Customer Success to turn interest into successful, referenceable customers. What You'll Do Own the full sales cycle from first conversation to signed contract. Build and manage a pipeline of enterprise accounts in the Arabic-speaking market. Run discovery calls and product demos with support, CX, and operations leaders. Work with Customer Engineering to scope solutions and proofs of concept. Negotiate commercial terms and close deals. Feed what you learn from prospects back into the product team. Requirements What We're Looking For Native or professional fluency in Arabic (spoken and written). 3+ years of closing experience in B2B SaaS sales. A track record of meeting or exceeding targets. Comfortable selling to enterprise stakeholders across business and technical teams. Excellent English communication: clear writing and confident speaking with enterprise stakeholders. Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done. Benefits What We Offer YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know. Outsized career trajectory early team members grow into leadership as we scale globally. Real ownership your work will be seen, felt, and talked about company-wide. High-trust team no politics, no bureaucracy; we move fast and support each other. Competitive compensation top-of-market salary plus equity and full benefits. Originally posted on Himalayas