Rakuten

Job Description: Business Overview The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Telecom Business Application Supervisory Department (TBASD) develops and maintains a unified, high-quality Business Support System (BSS) for Rakuten Mobile. We deliver agile, scalable solutions across the customer lifecycle and continuously enhance system performance through close collaboration with stakeholders. Department Overview The BSS Product Management Department (BSPMD) is responsible for providing a unified product strategy for the Business Support System (BSS) that integrates with the Rakuten ecosystem to maximize Rakuten Mobile's business potential. Our core missions are managing the product development lifecycle by focusing on project ROI, building a unified BSS platform, and enhancing our AI-driven platform capabilities. Position: Why We Hire In recent years, we have observed fraudulent applications within our web systems and mobile applications. Our company is proactively addressing this challenge by implementing fundamental countermeasures and strengthening our organizational structure. The Product Manager we are recruiting for this role will play a crucial part in leading the planning and development of fraud prevention functionalities, thereby evolving our services to be safer and more reliable. We are looking for individuals who can leverage their native-level Japanese communication skills, in addition to business-level English proficiency, to collaborate with team members from diverse backgrounds and global partners in pursuing cutting-edge fraud prevention solutions. We sincerely look forward to applications from those who wish to utilize their experience in a field that significantly contributes to society. Position Details - Making system requirement for fraud preventive functionalities (OTP, KYC, etc.) - Total design of fraud preventive functions with security team - Requirement definition of system and function, integration, operations - Alignment with stakeholders(business team, development team, vendor etc.) - Scope/Schedule/Backlog management - Trouble shooting Work Environment Total about 70 product managers for entire BSS system Mid-Career 90%, new grads 10% Mandatory Qualifications: - Experiences of design for authentication and authorization - Experiences of design for KYC with IC chip, OTP etc. - 5 years+ experiences as product manager or vendor - IT technical knowledge (Protocol etc.) - Experiences of business requirement definition or system requirement definition - Japanese skill (Native level) - English skill (Business level) Desired Qualifications: - Experiences of BSS in Telecom industry - Development (Coding, SQL, etc.) - Experiences of development for EC site (Web, App) - Trouble shooting - Large scale project or parallel project Other Information: Additional information on Location Rakuten Crimson House (Head office) #engineer #producer #productmanager #technologyplatformdiv #RakutenMobile

Job Description: Business Overview The Rakuten Group offers over 70 diverse services globally, spanning E-commerce, travel, and digital content, as well as FinTech services such as credit cards, banking, securities, electronic money, and smartphone payment apps. We also provide mobile carrier services and operate professional sports teams. By organically connecting these services through our membership program, centered on Rakuten members, we have built a unique and unparalleled "Rakuten Ecosystem." Department Overview Under the Rakuten Group’s mission to "empower people and society through innovation," the Commerce & Marketing Company operates a wide range of core services, including Rakuten Ichiba, Rakuten Travel, Rakuten Books, Rakuten Fashion, Rakuten 24, Rakuten Mart, and various media services. Our department oversees and manages Customer Support (CS) operations across all businesses and services within the Commerce Company. We are committed to maximizing efficiency and service quality by not only optimizing individual CS operations but also managing and improving our CS framework holistically across the entire organization. Furthermore, we analyze the diverse needs and challenges of our customers—gathered from extensive interaction logs and Voice of Customer (VOC) data—to provide actionable insights. By doing so, we drive improvement initiatives for each service and business, directly contributing to the growth and success of the Rakuten Group. Position: Why We Hire To achieve further business growth and expand the Gross Merchandise Value (GMV) in the commerce domain, we are not only improving productivity and quality through CS business reform, but also strengthening customer-centricity in our services and business, and promoting cross-use to realize the expansion of cross-service utilization in the commerce domain. To this end, we are required to promote large-scale AI implementation and strengthen the analysis and improvement of customer issues and needs. Therefore, we are looking for a Strategy Formulation & VOC Analyst who can strategically lead the planning and promotion of AI strategies, as well as contribute to our business and services based on the Voice of Customer (VOC). In the customer support and business improvement area that supports the diverse services of the Rakuten Group, why not join us in creating the next generation of service experiences by leveraging data and customer feedback? Why Join Us? In this position, you can gain experience in the following areas within the customer support and business improvement domains that support Rakuten Group's core services. Beyond mere analysis, you will be able to engage in initiatives that transform the Rakuten Group's vast "Voice of Customer" data into assets and evolve our services alongside AI. - Realizing automation and efficiency through AI implementation for customer touchpoints of large-scale services such as Rakuten Ichiba and Rakuten Travel. - Involvement in business improvement and strategy formulation based on VOC. - Cross-functional project management in collaboration with multiple departments, including Marketing, Development, and CS. - Development of next-generation VOC analysis methods utilizing generative AI and data analysis tools. Position Details You will be responsible for cross-functional initiatives across various services managed by the Commerce & Marketing Company within the Rakuten Group. Scope of Responsibility ■AI Strategy Development & Implementation for Commerce Services - Enhancing automated customer support using Generative AI (AI BOT initiatives). - Improving CS staff productivity using Generative AI (AI-assisted CS support initiatives). ■VOC (Voice of Customer) Analysis & Strategy Development - VOC analysis and reporting. - Identifying and visualizing business and service-related issues. - Formulating and proposing improvement initiatives. - Driving cross-departmental collaboration (Marketing, Development, CS, etc.). Key Responsibilities - Planning, managing, and executing the implementation of various AI solutions. - Collaborating with the Development team to plan, design, implement, and deploy proprietary AI tools and systems. - Conducting quantitative and qualitative AI-driven analysis of VOC logs (e.g., CS interaction logs). - Performing cross-analysis using various internal datasets. - Preparing periodic reports and presenting findings at management meetings. - Identifying existing business/service challenges and proposing effective countermeasures. - Coordinating improvement activities with relevant departments. - Analyzing and evaluating the impact of implemented improvements. Work Environment Team Structure Approximately 10 employees (including 8 in charge of AI promotion projects and 2 in charge of VOC analysis). In addition, there are external contractors and partner staff.   Team Member's Background Our current team members bring diverse expertise, including CS operations, data analysis, and marketing. Career Path Examples In addition to broadening your experience as a CS AI transformation project lead, you can also pursue career advancement from a VOC analyst to a strategy formulation leader, and further to a department manager. 　 Mandatory Qualifications: - Experience in operational improvement or Business Process Reengineering (BPR). - Experience in analyzing customer needs and pain points (industry agnostic). - Experience in data analysis and reporting. - Experience in problem-solving utilizing both quantitative and qualitative analysis. Desired Qualifications: - Practical experience in VOC (Voice of Customer) analysis and improvement proposal development. - Experience in user analysis within the marketing domain. - Experience in business process improvement utilizing Generative AI, chatbots, or similar technologies. - Professional experience in the Internet, E-commerce, Travel, or Entertainment industries. - Experience in driving quality improvements or operational enhancements in Customer Support. - Experience in project management. Ideal Candidate Profile - A self-starter who can identify issues and drive improvements based on data and customer feedback. - A persistent collaborator who can work effectively with cross-functional teams to drive improvement initiatives. - Someone who embraces change and possesses a strong desire to learn new technologies and methodologies. - Someone who finds fulfillment in achieving results through teamwork. Other Information: Additional information on Location Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link - Benefits: https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #OperationalImprovement #AI #commerce

Job Description: Business Overview The Marketplace business is the development of Rakuten Ichiba, Rakuten's founding business. Since Rakuten’s establishment in 1997, Rakuten Ichiba has continued to grow, embodying Rakuten's mission of empowering people and society through innovation, and has delivered the joy of shopping to users across Japan by creating a system that allows those who are good at business to easily open a store, transcending the limits of the marketplace. We have been delivering the joy of shopping to users all over Japan. Today, Rakuten Ichiba is one of the largest e-commerce sites in Japan, with more than 50,000 merchants (as of May, 2026), more than 100 million user accounts, and many users. Department Overview Our D2C Fulfillment Section serves as a strategic partner for major manufacturers, operating their official brand stores on the Rakuten Ichiba platform as a dedicated team of e-commerce professionals. We go beyond simple operational outsourcing. We act as a collaborative partner, working hand-in-hand with our clients to craft their e-commerce strategy. By providing an end-to-end service across the entire value chain—including site development, marketing, media planning, logistics, and customer support—we fulfill a dual role: maximizing sales while ensuring the realization of the brand’s unique vision and identity. Origins of Our Service The D2C Fulfillment Section was established to address two major hurdles that manufacturers often face in e-commerce. The first is a structural challenge: in certain industries, traditional customs or regulations have historically prevented manufacturers from engaging in direct-to-consumer (DTC) sales, hindering their entry into the e-commerce market. The second is a resource and knowledge challenge: many companies struggle to launch or scale because they lack the necessary in-house production resources or operational expertise. We were founded with the mission to overcome these barriers and accelerate our clients' business growth. Our Strength: An End-to-End Professional Approach Typically, agencies operate with a Project Manager (PM) acting as a buffer between the client and specialized staff. We believe this structure creates distance, leading to misaligned expectations, compromised creative quality, and slower execution. Instead, we employ a streamlined, two-person leadership model: an EC Store Manager and an EC Design Lead (Web Director). By removing the PM layer, these professionals work directly with the client, possessing the autonomy to make swift, optimal decisions aligned with shared goals. Furthermore, our in-house design and coding team ensures that both speed and quality are maintained-a point frequently praised by our clients. Leveraging Rakuten Ichiba’s extensive data, we formulate long-term growth strategies backed by objective evidence. By rapidly iterating through the PDCA cycle for every promotion, we identify winning patterns and accelerate the achievement of sales targets. Position: Why We Hire Since our launch in 2019, we have achieved double-digit annual growth, expanding our organization to over 50 professionals. Thanks to the continued trust of national-level clients, our project pipeline continues to grow year after year. As we scale, we are at a pivotal stage where we must simultaneously drive strategic revenue growth and operational excellence. We are urgently seeking to optimize our resources and bring in top-tier talent to meet this demand. We are currently in the process of defining a new organizational model by refining workflows and leveraging AI to boost productivity. However, even as we modernize our processes, the core of our service remains unchanged: the relentless pursuit of maximizing brand value. We are looking for true e-commerce partners - individuals who go beyond simple operational management and are capable of working hand-in-hand with clients to achieve shared goals. If you are someone who thrives on both strategic thinking and hands-on execution, we invite you to help us shape the future of our business. Why Join Us / What You Will Experience Data-Driven Creative Strategy: Develop the ability to formulate and validate hypotheses based on hard data, uncovering the why behind high-performing designs. Strategic Partnership with Iconic Brands: Collaborate directly with Japan’s most renowned brands as a key creative partner, shaping their digital presence and strategy. Creative Leadership, Not Just Execution: Move beyond being an order-taker. As an EC professional, you will lead the creative direction through direct, high-level communication with clients. Leveraging Rakuten’s Ecosystem: Gain access to Rakuten Ichiba’s exclusive data and assets, empowering you to make informed, data-driven decisions that impact business outcomes. Innovation & AI Integration: Proactively integrate AI into your workflow to boost productivity and implement cutting-edge initiatives directly into our service offerings. Our Culture Flat & Open: We maintain a flat organizational structure where communication is casual and accessible, regardless of age, background, or seniority. Challenge-Driven: We embrace a fail-forward mindset, valuing bold challenges over the fear of failure. Growth & Collaboration: Our culture is built on mutual support and knowledge sharing. We believe in providing honest, constructive feedback to help each other grow. Who We Are Looking For We are not just an outsourcing agency. We are a group of strategic partners dedicated to co-creating winning formulas for our clients' e-commerce businesses. Proactive Problem Solvers: You thrive in an environment where you can formulate, execute, and validate your own hypotheses. Continuous Learners: You are committed to constantly updating your skills and absorbing new industry insights. Essentialist Thinkers: You have the ability to identify the root cause and focus your resources on solving the most critical challenges. Hands-on Leaders: You enjoy leading teams and projects while remaining deeply involved in the execution process. Change-Makers: You find excitement in the process of scaling and evolving an organization, and you want to be a key player in building our future. Position Details As an EC Design Lead, you will manage 3–4 official brand stores for our major clients, taking end-to-end responsibility for creative strategy and execution to maximize sales. You will go beyond simply fulfilling client requests; you will act as a consultant who identifies how design can solve business challenges and drive growth. Working in close partnership with an EC Store Manager and our in-house design team, you will ensure that every creative output aligns with the brand’s identity while delivering measurable business results. Key Responsibilities Strategic Planning: Develop short- and long-term creative strategies to maximize both sales and brand equity. Data Analysis: Utilize Rakuten Ichiba’s big data to identify key challenges and formulate data-backed improvement initiatives. Execution & Project Management: Lead web production and optimization for EC store operations; manage client proposals, negotiations, and expectations. Organizational Development: Improve existing workflows, implement AI/automation tools, and scale best practices across the team. Typical Daily Schedule 09:00 – Review and provide feedback on design tasks. 10:00 – Create proposal drafts and adjust project schedules. 11:00 – Hands-on production and creative execution. 12:00 – Lunch break. 13:00 – Internal team meetings. 14:00 – Client meetings (strategy sessions/progress reports). 15:00 – Data analysis and report generation. 16:00 – Hands-on production and creative execution. 17:00 – Review remaining tasks and plan for the next day. 17:30 – End of workday. Work Environment Organization Structure Total Headcount: Approx. 50 employees Shop Managers: 11 Web Directors: 15 Web Designers: 7 Operations Assistants: 6 Business Support: 7 DX Specialists: 4 Age Range: Average age is in the late 30s (Our team is diverse, with members ranging from their 20s to 50s) Gender Ratio: 40% Male / 60% Female Hiring Background: Approx. 80% are mid-career hires Average Overtime 20–30 hours per month Background of Mid-Career Hires Our team consists of professionals with diverse expertise, including: Web Directors (from manufacturing companies, e-commerce platforms, and creative agencies) Web Designers Career Path Examples of Successful Mid-Career Hires 1 Year After Joining: Promoted to lead high-priority, key projects. 3 Years After Joining: Appointed as a Manager and currently leading a team. 5 Years After Joining: Appointed as a Vice Senior Manager, playing a key role in organizational leadership. Mandatory Qualifications: Professional Experience: At least 5 years of professional work experience. Web Direction: Minimum of 3 years of practical experience as a Web Director or in a similar project management role. Technical Literacy: Foundational knowledge of web development and design (HTML, CSS, JavaScript, and Adobe Photoshop). Stakeholder Management: Proven experience in client-facing roles or managing internal stakeholders, including negotiation and project coordination. Data Proficiency: Proficiency in Microsoft Excel, including the ability to perform data aggregation and analysis using VLOOKUP and Pivot Tables. Presentation Skills: Strong proficiency in Microsoft PowerPoint, with the ability to create compelling presentations that communicate strategic plans and creative concepts. Desired Qualifications: Platform Expertise: Proven experience in managing and producing content on Rakuten Ichiba (RMS). EC & Marketing Production: Experience in operating e-commerce stores and creating high-converting promotional Landing Pages (LP). Multitasking: Experience in managing multiple projects or service lines simultaneously. Leadership & Development: Demonstrated experience in leadership, team management, and mentoring junior staff. Data-Driven Optimization: Strong ability to perform quantitative analysis using analytics tools to define KPIs and implement data-backed improvements. Creative Execution: Advanced hands-on skills in web design and coding. AI Proficiency: Practical experience in utilizing AI tools to streamline workflows, enhance productivity, or gather market insights. Other Information: Additional information on Location Rakuten Crimson House Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link ・ Benefits: https://corp.rakuten.co.jp/careers/benefit/ ・ Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed ・ Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #creative #WebDesigner #WebDirector #DX #AI #commerce #RakutenIchiba

Job Description: Business Overview Rakuten Group provides more than 70 services worldwide across a wide range of fields, including internet services such as e-commerce, travel, and digital content; fintech services such as credit cards, banking, securities, electronic money, and smartphone app-based payments; mobile carrier services; and professional sports. By organically linking these services through its membership platform centered on Rakuten members, Rakuten has created a unique “Rakuten Ecosystem” unlike any other. *Rakuten’s business by the numbers: https://global.rakuten.com/corp/careers/services/ Department Overview You will be responsible for providing accounting services for Rakuten Group subsidiaries and businesses. You will join the Rakuten Symphony Financial Management Department at Rakuten Group, Inc. As a mid-sized company in its growth phase, Rakuten Symphony places the highest priority on balancing the speed of management decision-making with sound organizational governance. In this role, you will serve as a manager overseeing three areas-finance planning, internal controls, and business process improvement-while acting as the “command center” connecting the CFO with the business frontline. We are looking for someone who will go beyond routine administration and help build a foundation for sustainable growth by creating and continuously operating effective systems and processes. Position: Why We Hire As a member of our Global Finance Team, you will serve as a Financial Manager responsible for finance planning, internal controls, business process improvement, and organizational management. Your responsibilities will include supporting the development of mid-term and annual business plans, managing KPIs, preparing management reports, and evaluating new businesses and investment opportunities. You will also lead company-wide risk assessments, the development and operation of internal controls, and audit-related activities. In addition, you will drive the advancement of management and operational foundations through process visualization, standardization and automation, digital transformation, the development of operational manuals, member development, and annual roadmap management. ・Opportunity to work in the high-tech telecommunications industry. As this is also a strategic national policy area, the role may lead to broader career opportunities, including experience in managing government subsidies. ・Opportunity to participate in a dynamic transformation within a global organization undergoing PMI. ・Involvement across the entire process, from planning through implementation. As the organization is still being developed, you will have the opportunity to design and build management systems from the ground up based on your own ideas. ・Opportunity to drive reforms hands-on across financial accounting, management accounting, and treasury operations. ・Assignment to an organization directly reporting to the CFO, providing an attractive career step for those aspiring to become a CFO in the future. ・Opportunity to work in a global environment and develop as a global business professional. Position Details 1. Finance Planning | Corporate Planning ・Support the development of mid-term and annual business plans, including KPI design and management ・Prepare and analyze materials for management ・Support the evaluation of new businesses and investment opportunities, including business feasibility and ROI analyses ・Optimize and restructure finance reporting and meeting frameworks 2. Internal Controls ・Conduct risk assessments across company-wide business processes ・Design and establish internal control frameworks, including segregation of duties and guidelines ・Evaluate control effectiveness and drive remediation activities ・Coordinate with external auditors and the Internal Audit team 3. Business Process Improvement ・Analyze current company-wide business processes and visualize issues ・Plan, drive, and measure the effectiveness of improvement initiatives, including standardization, automation, and authority reviews ・Manage projects promoting digital transformation and the use of IT ・Facilitate cross-functional improvement projects ・Develop and maintain business manuals, policies, procedures, and process flowcharts 4. Management and Organizational Operations ・Set objectives, conduct performance evaluations, and develop team members through 1-on-1 meetings and feedback ・Negotiate and build relationships with cross-functional stakeholders ・Develop and manage the annual roadmap, including reporting to management Work Environment ・Headcount: Approximately 20 members in the Rakuten Symphony Financial Management Department ・Age range: Primarily employees in their 30s and 40s ・New graduates to experienced hires: 20% to 80% Joined Rakuten Group, Inc. after working at a major audit firm, primarily serving general trading company clients. Within Rakuten Group, they were involved in company-wide consolidated financial reporting before moving to the Rakuten Symphony Financial Management Department, where they handle accounting operations as well as team management. Mandatory Qualifications: ・At least five years of hands-on project experience in areas such as corporate planning, internal audit, or management infrastructure transformation ・Experience in business process risk analysis, control design, and process improvement ・Experience leading cross-functional projects and managing stakeholders ・Experience preparing reports and proposal materials for management, including quantitative analysis Desired Qualifications: ・Experience working at a consulting firm, audit firm, or similar organization ・Professional certification such as CIA, Certified Public Accountant, USCPA, or Small and Medium Enterprise Consultant ・Knowledge of frameworks such as J-SOX and COSO ・Experience developing and managing team members as a manager or team leader ・Experience with BPR, digital transformation, or ERP implementation ・Experience using RPA tools, BI tools, or workflow systems Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo, Japan Additional information on English Qualification TOEIC score of 800 or above (the role involves day-to-day communication with international team members) Related Pages ・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ ・Employee Conditions: https://global.rakuten.com/corp/careers/information/ ・Culture: https://global.rakuten.com/corp/careers/culture/ #corporate #finance #accounting #financeandaccountingdiv Languages: English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba", online travel service “Rakuten Travel”, online banking service “Rakuten Bank” and others including pro-sports businesses. Group Human Resources Supervisory Department at Rakuten currently provides HR services to more than tens of thousands of employees. Department Overview Our Vision To be a world class organization that transforms the business through impactful HR technology solutions and services.   Our Mission A trusted partner delivering high quality HR technology consulting and solutions which empowers our global partners to unlock value and innovation for Rakuten businesses. Position: Why We Hire As our company continues to undergo remarkable growth and diversification, we need to continuously invest in HR system development to optimize HR operations and further to support the business development. We are looking for a candidate who will understand ‘as-is’ end-to-end business/process cycles, possess the ability to act effectively at various levels of detail, work constructively with cross-functional teams and senior management, facilitate problem-solving and decision-making and be actively involved in multiple project activities, such as owning project plans and requirements elicitation. Position Details Purpose of Role You will be part of a regional and global HRIS that supports International and Group HR teams by shaping customer requirements, analyzing Workday alternatives, providing recommendations, and developing appropriate technical and business solutions for implementation to meet overall HR and HRIS goals and objectives.  You will lead technology projects/solutions, provide guidance, and mentor less-experienced HRIS team members.  You will research, analyze, and present multiple Workday module solutions and strategy recommendations.   You will be responsible for high-quality solutions and deliver results while complying with data security and privacy requirements and IT General Controls.  You must be collaborative, proactive, curious, and analytical with cross-functional groups and HR and IT peer groups.       Responsibilities & Duties 1. Provide optimized Workday solutions from experience in implementation, design, and operational experience. 2. Assess the system and business process architectures currently in place and works with leadership, functional, and technical resources to recommend improvements, solutions, or strategies. 3. Develops, enhances, and maintains established service design procedures and processes by applying frameworks and methodologies. 4. Provide expert guidance and mentoring leadership to HRIS staff.  Ensure technical delivery teams provide efficient and effective solutions to support goals and objectives. 5. Prepares and presents technical presentations and briefings. 6. Provide leadership for consistent utilization of internal tools for ticketing and config management. 7. Continual partnership with regional and global HRIS leadership with short- and long-term focus and impacts. 8. Ensure compliance with IT General Controls and Employee data privacy and security.    9. Lead or be involved with special projects as identified by the Global HRIS leadership team in support of the CHROs. 10. Stay current on HR technology trends and recommend new systems and technologies to the Regional and Global Directors.  Work Environment Currently, the Japan-based team is about 40 across a global team of about 80. Japan has a large operations team that supports the company and group-level HR, PMO, and Japan-specific solution designs. Mandatory Qualifications: - Experience in implementing, operating, and optimizing HR management or other ERP (core business system) package software. - Business-level proficiency in both English and Japanese. Desired Qualifications: - Experience with global HR systems (Workday, SAP SuccessFactors, Oracle HCM Cloud, COMPANY, etc.). - Experience working at a global company. - Project management skills enabling smooth communication with stakeholders as a PMO, and consistent project advancement from requirements definition through implementation and adoption. - Ability to leverage systems not merely as tools, but to drive overall business - process improvement and efficiency. - Comfortable with practical communication in English. Other Information: Additional information on Location - Office attendance required - Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo #corporate #HR #GA #CorporateCommunications #operationdiv

Job Description: Business Overview  Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba", online travel service “Rakuten Travel”, online banking service “Rakuten Bank” and others including pro sports businesses.  Department Overview  The Group HR Division (GHRD) comprehensively provides HR services to Rakuten Group's current workforce of tens of thousands of employees. In our rapidly growing and diversifying company, optimizing HR systems and evolving the HR systems that support them are indispensable elements for sustaining business growth. What you can experience in Rakuten HR: You can gain strategic HR experience in a global major corporation that is increasingly diverse. In an environment highly diverse in terms of nationality, number of domestic and international business sites, age, and employment types, you can cultivate a multifaceted perspective and deep insights as an HR professional. Leading proactive and impactful operational improvement initiatives in a large organization and realizing their results will be a great asset for your HR career. Diverse Career Paths: The Group HR Division comprises departments responsible for various HR functions such as payroll, training, recruitment, and HRBP. This fosters active communication with other departments through diverse projects, opening up abundant career paths for long-term career development, deepening specialization, or challenging new areas. What you can experience in Rakuten's HRIS Department: Through HRIS operations, you will play a crucial role in fundamentally supporting the continuously expanding Rakuten Group business. You will have numerous opportunities to be involved in improving human resources information system (Workday) solutions deployed not only in Japan but also globally, contributing to overall organizational efficiency and strategic decision-making.   Our Vision:  To be a world class organization that transforms the business through impactful HR technology solutions and services.  Our Mission:  A trusted partner delivering high quality HR technology consulting and solutions which empowers our global partners to unlock value and innovation for Rakuten businesses.    Position:  Why We Hire  As our company continues to undergo remarkable growth and diversification, we need to continuously invest in HR system development to optimize HR operations and to further support the business development.  We are looking for a candidate who will understand ‘as-is’ end-to-end business/process cycles, possess the ability to act effectively at various levels of detail, work constructively with cross-functional teams and senior management, facilitate problem-solving and decision-making and be actively involved in multiple project activities, such as owning project plans and requirements elicitation.  This successful candidate will act as an internal consultant to global HR stakeholders and be part of a team of Workday specialists that sit in Human Resource Information Services Group and closely partners with Information Technology and Human Resource peer groups. The candidate will be expected to closely collaborate with teammates across the globe and ensure we are maximizing our Workday investment.  Position Details  Based on your extensive experience and cultivated skills, we will propose the most suitable position for you. In the future, we expect you to play a central role in the organization as a team leader, project manager, or an expert in a specific specialized field. Mandatory Qualifications:  - Extensive experience (at least 5 years is expected) in implementation and operation projects of Workday or global HR systems (e.g., SAP/Oracle) within a consulting firm or an in-house IT organization. Specifically, experience in taking a leading role in the entire project lifecycle, from planning and design to implementation and stabilization. - A deep understanding of technical content from a business perspective, the ability to clearly communicate it to management and other departmental stakeholders, and high communication and facilitation skills to lead strategic discussions. - Business-level English proficiency and fluent Japanese language skills. Language proficiency that enables smooth communication in a global environment is essential. Desired Qualifications:   - Experience in project management or program management for large-scale projects. ‐ Experience in people management or team leadership. Candidates who can contribute to the development of junior colleagues and the overall improvement of team performance. ‐ Experience leading business process improvement proposals or transformations in the HR domain. ‐ Workday certification holder.   Other Information:   Additional information on Location   - Office attendance required   - Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo   #corporate #HR #operationdiv #GA #CorporateCommunications Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Job Description: Department Overview Our organization is dedicated to solving essential business challenges through the implementation and utilization of AI. In this position, you will work closely with customers to gain a deep understanding of their operational challenges, and take end-to-end responsibility for the design, implementation, and improvement of AI-driven solutions. A major appeal of this role is the practical experience you will gain in driving business transformation while engaging with both business and technology. You do not need to possess all the required skills at the time of joining; you will be able to enhance your expertise step-by-step while acquiring the necessary knowledge and skills through training and OJT. Position: Why We Hire With the expansion of our B2B AI products and services, we are looking for individuals who can delve deeply into individual customer challenges and drive the entire process-from design and implementation to improvement-of AI-based solutions. We also expect you to accumulate the insights gained from each project into reusable mechanisms and expand our reproducible delivery model. Position Details ・Organizing business processes, challenges, and constraints through interviews with customers ・Visualizing "As-Is" and "To-Be" states, and designing/prioritizing AI use cases ・Defining project objectives, KPIs, scope, requirements, and success criteria ・Building consensus with customers and internal stakeholders, and formulating/driving project plans ・Designing AI agent workflows, prompts, tools, etc., and creating skills ・Implementing prototypes using coding tools and other resources ・Hypothesis testing and continuous improvement based on customer feedback and evaluation results ・Testing, QA, and release considering operational requirements, as well as post-deployment problem-solving ・Facilitating customer meetings, and managing schedules, issues, and risks ・Providing user onboarding, training, and adoption support ・Measuring implementation effectiveness and proposing/executing subsequent improvement measures ・Sharing and standardizing insights, templates, components, and best practices gained through projects Work Environment Approximately 30 members by the end of the year, growing to around 50 members from the beginning of the next year. Mandatory Qualifications: We target individuals who possess skills and experience in the following three areas. However, it is not mandatory to have practical experience in every single item at the time of joining. We expect you to expand your area of responsibility through internal training and OJT, starting from your existing experience and strengths. ・Experience in creating business documents such as proposals, meeting minutes, and reports ・Experience in conducting customer interviews and facilitating meetings ・Experience in forming hypotheses for issues and making improvements based on verification results ・Experience in managing schedules, tasks, issues, risks, and priorities to drive projects forward ・Experience in designing meeting objectives and key discussion points, and driving consensus-building among stakeholders ・Ability to logically organize and structure complex information and issues, and explain them clearly to stakeholders ・Experience in successfully completing projects ・Experience in knowledge transfer (KT) and ensuring adoption after project completion ・Basic knowledge of the mechanisms and characteristics of LLMs (Large Language Models) ・Basic knowledge of and experience with prompt engineering ・Basic knowledge of typical AI agent design patterns and RAG (Retrieval-Augmented Generation) ・Basic knowledge of AI ethics, security, and the handling of personal/confidential information ・Knowledge of AI use cases in business ・Experience in utilizing AI for operational efficiency or problem-solving in work, studies, or personal projects ・Experience in designing or implementing AI agents ・Development experience using coding tools ・Programming experience using Python or TypeScript ・Experience using AI agent platforms ・Knowledge and experience in API integration, data processing, and error handling ・Basic knowledge and practical experience with version control using tools such as Git ・Experience in performing operational testing, debugging, or quality assurance ・Experience in documenting design details, implementation methods, and verification results in a format accessible to other members Other Information: Additional information on Location Futako Tamagawa Rise Office Additional information on Transfer Yes. *There is a possibility of domestic and international business trips and transfers. Additional information on English Qualification TOEIC score of 800 or higher (or proof of equivalent English proficiency, or a degree from a university in an English-speaking country). Proof of certification is required by the time of the job offer. If you do not have a score or a certificate, we will guide you to take the TOEIC IP test hosted by our company during the selection process. Ideal Candidate Profile ・Someone who wants to challenge themselves with new roles and tasks beyond their current area of experience and expand their scope in the future ・Someone interested in AI and new technologies who can proactively collect, verify, and apply information to their work ・Someone who can logically organize complex information/challenges and explain them clearly according to the knowledge and position of the listener ・Someone who can communicate smoothly with customers and internal stakeholders in Japanese to drive work forward ・Someone who views a fast-paced environment positively and can continuously learn and apply new knowledge and skills to practical work #Business #AI #GroupSalesDiv #RakutenMobile Languages: English (Overall - 3 - Advanced)、 Japanese (Overall - 4 - Fluent)

Job Description: Department Overview Keep the engine behind Rakuten's personalized experiences fast, reliable and scalable. The Recommendation Department is seeking a skilled DevOps Engineer to join our team based in Tokyo. The team, at the core of Rakuten's AI division, operates a platform that powers personalized recommendation experiences across Rakuten's diverse ecosystem of services through state-of-the-art AI algorithms, impacting millions of users daily. We are looking for an engineer with strong Linux, automation and cloud skills, and a passion for running large-scale, high-availability systems. Our mission is to deliver recommendation as a product that maximizes user satisfaction through content personalization and discovery. We support business growth by impacting millions of users, bridging user needs and technology leveraged by AI. We work closely with software and AI engineers to deliver the best solutions to our users, and we are passionate about the quality, reliability and continuous improvement of our platform. Position: Position Details As a DevOps Engineer, you will be responsible for operating and continuously improving the recommendation platform that supports many services and events across Rakuten Group. You will work closely with software engineers and data scientists to provide the highest service quality to our clients. You will improve how we package, deploy, monitor and scale the platform, with the goal of supporting real-time processing and worldwide deployment, and you will be a point of contact for other platform teams in Rakuten Group (e.g., Network and cloud teams). ・Operate our platform: administer and maintain our large-scale recommendation platform and support the team on production operations. ・Build and scale the infrastructure: design, implement and maintain scalable, highly available and fault-tolerant infrastructure on Google Cloud Platform (GCP) and on-premise environments. ・Automate everything: apply DevOps principles to automate packaging, deployment (CI/CD) and infrastructure management through infrastructure as code. ・Observe and improve reliability: implement and manage monitoring, logging and alerting solutions to ensure platform health and performance. ・Troubleshoot: investigate and resolve complex application, infrastructure and network issues in production. ・Collaborate: act as the team's point of contact for other platform teams in Rakuten Group, and work with engineers and data scientists to bring their models and services to production. ・Innovate: identify and advocate for new technologies and best practices that improve the efficiency, cost-effectiveness and reliability of our platform. Work Environment AI Product: Recommendation and Personalization (Recsys) Cross-border team JP - EU (Japan - France/Spain/UK) ・Languages: Python, Groovy ・Cloud and infrastructure: Google Cloud Platform (GCP), Linux, Docker, Kubernetes ・Automation: CI/CD pipelines, infrastructure as code ・Monitoring and logging: Prometheus, Grafana, ELK stack ・Data: Spark, Kafka, NoSQL Mandatory Qualifications: ・Bachelor's degree or above in Computer Science, Computer Engineering, System Administration or a related technical field. ・More than 5 years of experience in building, deploying and operating production-grade services. ・Strong experience with Linux systems and shell scripting. ・Experience with automation and infrastructure-as-code tools (e.g., Terraform, Ansible, Chef). ・Experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, Cloud Build). ・Experience with containerization and orchestration (Docker, Kubernetes). ・Hands-on experience with a major cloud platform, preferably GCP (More than 3 years). ・Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack). ・Knowledge of distributed systems and high-availability architectures. ・Good understanding of networking fundamentals. ・Awareness of good development practices (pull requests, unit tests, continuous integration and delivery). ・Business-level communication skills in English, and the ability to work in an international, distributed team of senior engineers. Desired Qualifications: ・Scripting or development experience in Python, Scala, Java or Ruby. ・Previous experience with Spark, Kafka, Couchbase or Redis. ・GCP Professional Cloud Engineer or equivalent certification. ・Contributions to open-source projects. ・Interest in data analytics, machine learning and personalization systems. #engineer #infrastructureengineer #aianddatadiv

Job Description: Business Overview The Marketing Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. We believe that the mobile domain is a platform that plays a fundamental role in the ecosystem, and as the Marketing Division, we are further promoting collaboration with Rakuten Mobile. Department Overview The Data Marketing Department utilizes data from across the Rakuten Group and AI to drive the growth of Rakuten Mobile’s new subscriber base and expand its market share within the web marketing domain. The CRM Group is missioned with increasing the number of new Rakuten Mobile subscribers through digital marketing initiatives that leverage Rakuten’s data and AI. We design and improve all online user touchpoints, including optimizing banner exposure on the Rakuten homepage and other Rakuten Group services, as well as executing CRM initiatives using Salesforce Marketing Cloud. Furthermore, with the goal of maximizing the value of our marketing platforms, we act as a PMO, organizing functional improvement requests and defining requirements, regardless of the tool delivery model. Position: Why We Hire Rakuten Mobile reached a major milestone by surpassing 10 million subscriptions by the end of 2025. Moving forward, we must further increase customer satisfaction and ensure that more people continue to choose Rakuten Mobile. Additionally, the AI field is evolving rapidly, and leveraging AI to enhance customer experience has become a critical theme for the entire company. In this changing environment, we are strengthening our team to recruit individuals who can enjoy these changes and drive new challenges. Position Details: - Evaluating and operating external marketing tools. - Promoting CRM initiatives utilizing MA (Marketing Automation) tools and CX platforms (Salesforce, KARTE, etc.). - Promoting future planning and strategy development for marketing-related platforms. - Coordinating requirements and schedules with the development department (participation in meetings in English and preparation of materials in English). - Adjusting, negotiating, and managing projects with internal and external stakeholders. Mandatory Qualifications: - At least 2 years of practical experience in Web marketing, or experience as an advertising sales representative or advertising consultant. Desired Qualifications: - Those who enjoy working as part of a team. - Those who are proactive and can take initiative. - Experience in promoting CRM initiatives using MA tools/CX platforms (Salesforce, KARTE, etc.). - Business-level English proficiency. - Knowledge of front-end development. - Knowledge of system development (participation in development projects). Other Information: Additional information on English Qualification - TOEIC score of 800 or higher. - Since there are a certain number of meetings conducted in English, the candidate should be comfortable with speaking and listening. [ id: cmorec dmd ] #marketingdiv Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten Group, Inc. (hereinafter called Rakuten) has almost 100 million customers based in Japan and 1 billion globally as well, providing more than 70 services in a variety such as e-commerce, payment services, financial services, telecommunication, media, sports, etc. 　 Department Overview The mission of Financial Business Supervisory Department is to develop and execute strategic initiatives to drive growth and innovation in Rakuten Fintech Business, while overseeing and supporting risk management and compliance framework across Rakuten Fintech Group Company to ensure sustainable and stable operations. Position: Why We Hire Recruitment of additional staff to develop/execute strategic initiative and oversee/support risk management for Rakuten Fintech Business. 　 Position Details As a candidate for the position of Strategy Office in the Financial Business Unit, you will be responsible for the following tasks, as an example. Development and implementation of the overall strategy for the financial business - Rakuten's overall financial business strategy is formulated and implemented - Evaluating and coordinating the business plans of individual companies - Propose strategies based on market trends and competitive analysis - Rakuten's financial business strategy is designed to maximize synergies within Rakuten Governance and Risk Management - Assessment of each company's governance system and recommendations for improvement - Establishment and operation of risk management frameworks - Support and follow-up of Internal Audit Monitoring and performance evaluation - Monitoring of each company's performance - KPI setting and performance evaluation - Regular reporting to exectives Mandatory Qualifications: - High communication skills, including negotiation, coordination and relationship-building skills - Experience in the financial industry (e.g. advisory work at a securities company, planning department at a bank, etc.) Desired Qualifications: - MBA or CFA holder - Experience in a holding company Others Information: Additional information on Location Rakuten Crimson House(Tokyo) #business #strategyplanning #fintechgroup

Job Description: Department Overview The Robot Delivery Business started in 2018, with a delivery experiment on a university campus in May 2019, followed by Japan's first service for general users from a supermarket to a nearby park in September-October of the same year. In August-September 2020, we expanded our services to a glamping facility, and in April 2021, we extended our services from supermarkets to nearby residential areas. Since May 2022, we have been providing regular services around Tsukuba Station for over a year. We have been providing services in the Harumi area of Chuo Ward, Tokyo, in November 2024, and expanding the service area to Toyosu in Koto Ward from September 2026. Thus, We have been promoting improved shopping convenience and last-mile delivery efficiency in urban areas. Position: Why We Hire At Rakuten, we aim to empower society through unmanned delivery and are seeking new members to lead our robot delivery business. In this position, you will primarily take the lead in all tasks related to robots, including the integration between robots and Rakuten's systems, the development and improvement of operations involving robots, and the installation and follow-up service of Rakuten’s delivery management system to stores. Specifically, your responsibilities will include identifying and organizing issues in ongoing services, proposing and implementing solutions in collaboration with robot manufacturers, supporting manufacturers with necessary reviews and procedures for robot operations, assisting in the development of integration between robots and Rakuten's delivery management system, and proposing the introduction of Rakuten's delivery management system and conducting follow-up service during operation to member stores. ・Service Introduction Page: https://mujin-delivery.rakuten.co.jp/ * Only available in Japanese ・Service Introduction Video: https://youtu.be/FUCXHD2xaE0 * Only available in Japanese Position Details ・Developing and improving robot-related operations ・Defining and documenting requirements for integration between robots and Rakuten’s systems ・Implementing Rakuten’s delivery management system at stores and providing post-implementation support Work Environment Working in a small team, you'll need to be adaptable and ready to tackle a broad range of challenges. Your role will evolve, with tasks assigned to leverage your strengths and support the team's shifting priorities. Mandatory Qualifications: ・A strong passion and sense of ownership for creating products that provide value to customers. ・Prior experience working on projects related to mobility or robotics. ・A minimum of 2 years of experience in negotiations with global companies. ・Strong communication and documentation skills for both internal and external stakeholders. ・Ability to take initiative and drive projects forward by collaborating with team members. Desired Qualifications: ・Skills and experience in finding and analyzing operational issues. ・PRD documentation skills. ・Risk assessment skills and experiences. ・Experience in launching a new business. ・Fluent in business English, with the ability to work effectively with a global team. ・Driver's license. Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Related Pages ・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ ・Employee Conditions: https://global.rakuten.com/corp/careers/information/ ・Culture: https://global.rakuten.com/corp/careers/culture/ #business #serviceplanner #director #projectmanager #groupcompanydiv Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Technology Management Services Supervisory Department (TMSSD) plays a vital role in CIO Governance, IT financial management, IT procurement, Quality Management System (QMS), technology-related public relations, and human resources strategy. By promoting efficiency, quality, risk management, and organizational strength, we ensure that Tech Divisions remain agile and at the forefront of technological advancement. Department Overview The IT Strategy Department (ITSD) is responsible for formulating and executing Rakuten Group's overarching IT strategy. ITSD's core mission is to ensure the delivery of high-quality IT services, optimize customer satisfaction, and effectively manage strategically important initiatives. The department is structured into four key units: the CIO Office, IT governance, Quality Management, and Tech PR ITSD's responsibilities encompass the oversight of group-wide and tech community wide initiatives. Position: Why We Hire The Quality Management Section is a newly established organization under the CIO, dedicated to ensuring excellence through quality. To support our mission, we are seeking a Tech Architect (ISO 9001) to enhance our internal structures, processes, and deliverables. This role will play a key part in driving continuous improvement by establishing the Incident Command Centre, ensuring high-quality incident data, and reinforcing operational discipline across teams. We aim to elevate incident management maturity through data-driven insights, standardized processes, and improved cross-functional coordination.   Position Details This role translates complex business requirements into robust architectural solutions. You will lead the optimization of our software delivery ecosystem, responsible for designing the processes and standards that drive engineering productivity. Bridging architectural strategy with operational execution, you will leverage expertise in CI/CD, systems analysis, and software lifecycles to define technical standards and lead the organization toward a high-performing environment. You will also define and visualize KPIs to measure delivery health, providing stakeholders with data-driven insights. Key Responsibilities - Lead the design, optimization, and standardization of the software delivery ecosystem - Translate technical requirements and gap analysis into actionable architectural strategies - Define, track, and visualize technical KPIs via dashboards to measure delivery health - Establish technical standards and drive adoption across the organization - Communicate complex architectural strategies and analytical findings to executive leadership and engineering teams   Work Environment - Work directly under the CIO in a newly established, high-impact organization focused on group-wide technical quality and productivity - Collaborate with diverse teams across the company to formulate and implement technology strategy in a large-scale enterprise environment   Mandatory Qualifications: - Bachelor’s degree in computer science, Information Technology, Engineering, or an equivalent technical discipline - More than 5 years of experience in software development, application architecture, or complex systems engineering - More than 5 years of experience in technical project management, leading multiple cross-functional technical initiatives in parallel - Proven ability to design and enforce development standards, architectural best practices, and infrastructure requirements - Deep technical expertise in CI/CD pipeline architecture and automation (e.g., TeamCity, Octopus, Jenkins, GitHub Actions) - Strong analytical background in performing in-depth gap analysis of software architectures, IT processes, and technology stacks - Expertise in defining, tracking, and visualizing technical KPIs (e.g., Domo) through intuitive dashboards to provide actionable insights - Exceptional communication skills, with the ability to translate complex technical architecture and analytical findings for both executive leadership and engineering teams - Proficiency in creating detailed technical documentation, architectural roadmaps, and high-impact presentations - Proven history of leading technical teams and driving adoption of new technologies or methodologies across an organization Desired Qualifications: - Prior experience with compliance frameworks and their integration into technical stacks (e.g., ISO 9001, ITILv4) - Experience in designing technical Knowledge Management Systems or standardized internal guidance for engineering teams - Proficiency in using BI tools (e.g., Tableau, Power BI, Domo) to track technical KPIs, system performance, and delivery metrics - Experience consulting technical solutions, best practices, and organizational technology strategy - Proven ability to consolidate and track large-scale technical projects while managing expectations across multiple stakeholder groups - Demonstrated "architect" mindset - passionate about hands-on technology, automating manual processes, and challenging the status quo to improve system reliability - Familiarity with Agile/DevOps methodologies and their application in large-scale enterprise environments   Other Information: Additional information on English Qualification TOEIC Score 800 above or possess equivalent abilities   #engineer #technologymanagement #technologymanagementdiv

Job Description: Department Overview Rakuten Group is headquartered in Japan and serves approximately 100 million customers domestically, while operating in 30 countries and regions globally. The company offers more than 70 services across e-commerce, payments, fintech, telecommunications, media, sports, and more. For this role, we are hiring a Technical Director in the Platform Strategy Supervisory Department (PFSD), a corporate organization reporting directly to the COO/Vice Chairman. PFSD is not responsible for operating a specific service; instead, it drives group-wide customer strategy and ecosystem growth initiatives, primarily through marketing-led planning and execution across Rakuten Group. As a Technical Director, you will lead both implementation/development execution and cross-functional problem solving to deliver measurable business outcomes, for products tied to Rakuten’s asset strategy-especially Points and Coupons-from new initiatives through continuous improvement. *Corporate Organization: a cross-functional organization that includes Corporate Planning, CEO Office, HR, General Affairs, Accounting/Finance, Legal, and other corporate functions. Platform Strategy Supervisory Department Characteristics 1. Discipline as a Professional Team “5C” - Challenge to innovate - Customer oriented - Concept driven - Cross-functional - Commitment to result 2. Contribution Mindset We value creating results through contribution to society, customers, colleagues, and stakeholders, and we foster a culture that supports each other’s growth and challenges. Department hiring site (job details, member interviews, etc.) https://corp.rakuten.co.jp/careers/division/customer_strategy/ (opens in new window) Position: Why We Hire To take products related to Points and Coupons-key growth levers of the Rakuten ecosystem-to the next stage, we are expanding our team and hiring additional members for development planning and execution. Appeal - Lead overall optimization rather than local optimization, driving both short-term wins and mid-to-long-term growth - Drive projects across multiple services/products, close to the core of the ecosystem-results scale significantly - Work as one team with engineering, with strong proximity to implementation - High feasibility: decisions translate into execution due to the closeness to design and development - Strong career differentiation and rarity - Unique accumulation of experience and outcomes at the intersection of business understanding × cross-functional development PM/PMO × growth delivery Position Details Scope/Responsibilities *The scope below applies, but focus areas may vary depending on experience and strengths. - Create and manage development roadmaps for each product (in collaboration with PLs/PdMs) - Lead cross-team problem solving across Biz-Tech organizations; support team/operating model design; drive development direction discussions for overall optimization - Serve as PM/PjM for cross-functional development initiatives such as system modernization and shared platforms (e.g., Point/Coupon platforms, company-wide marketing tools) - Lead product work from planning to requirements definition, design, and implementation direction (across frontend/backend) - Manage delivery progress: task breakdown, prioritization, and stakeholder alignment - Support Web Directors technically; collaborate on architecture and API design; drive technology selection and development environment improvements - Build and improve development processes (from initiative intake → requirements definition → development tracking → release management) - Lead continuous improvement of development QCD (Quality/Cost/Delivery): QA/test scope management, automation, release operations (CI/CD, Git operations, quality evidence/traceability, incident prevention) How Success Is Measured (what gets evaluated) - Improvements in customer experience directly impact metrics such as CVR, usage rate, retention rate, and OI lift - Maximizing outcomes as a service/product development organization through both short-term delivery and mid-to-long-term problem solving - Improved development productivity and quality (defects, rework, lead time) through high-quality specifications and accurate release operations - Recognition as a driver of cross-functional execution by owning implementation-side decisions and moving teams forward Work Environment Platform Strategy Supervisory Department has approximately 70 members, with a roughly equal gender balance and an average age in the early 30s. More than half of the team has joined mid-career, with diverse backgrounds including strategy consulting, IT, platform businesses, startups, telecom, and content operations. *Flex-time system available (core hours apply). Mandatory Qualifications: Web production/development direction or development PJM/PMO (5+ years) - Led and managed an end-to-end lifecycle: demand definition → requirements definition → design → QA → release - Strong project management involving multiple stakeholders; capable of schedule control, quality assurance, and task prioritization User-side requirements definition plus business/customer understanding (internet services) - Experience consolidating requirements/specifications close to business functions, either within business teams or business-adjacent development teams - Experience collaborating with business/service planners, marketers, and UI/UX designers; able to translate business needs and user experience into concrete development requirements/specifications Understanding of product/system development and web system architecture - Understand development processes (waterfall and/or agile) and able to lead process design, establishment, and improvement - Hands-on implementation experience is not required, but you must be able to speak with engineers on equal footing across backend and frontend, and discuss technology choices, design direction, and scope Cross-functional delivery leadership (alignment × PM) - Experience driving initiatives from planning through execution while managing dependencies and risks across diverse stakeholders (business, development, operations, security, etc.) - Experience collaborating with global teams, including offshore development and multinational members Business outcome mindset (delivery that drives growth) - Strong desire to work close to strategy/marketing, track outcomes from releases, and run continuous improvements - Ownership mindset: not “build and finish,” but accountable for performance metrics Desired Qualifications: - Deeper technical understanding across backend and frontend enabling deeper discussions on design and development direction *Mobile apps (Android/iOS), Web backend (PHP/Java), Web frontend (HTML/CSS/JS/React/Next.js), and other areas (rendering approaches, BFF design, etc.) - Architecture and API specification design: able to lead collaboration with engineers from a design perspective - Experience with large-scale web/apps and new feature development (high traffic, complex requirements, continuous improvement) - Experience with member-only/login-required websites (auth, authorization, personal data handling) - Proven results in agile/lean delivery with rapid hypothesis testing and KPI improvement - Leadership/team management experience for leading directors and cross-functional teams - Development environment improvement and technology selection experience to improve speed and quality Other Information: Additional information on Location Rakuten Crimson House: Futako-Tamagawa Related Pages - Employee Benefits:   https://global.rakuten.com/corp/careers/benefit/ (opens in new window) - Employee Conditions:   https://global.rakuten.com/corp/careers/information/ (opens in new window) - Culture:   https://global.rakuten.com/corp/careers/culture/ (opens in new window) #business #director #projectmanager #technologymanagement #developmentsupport #serviceplanner #operationdiv

Job Description: Business Overview The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units. Department Overview The Data Platform Department (DPD) at Rakuten Group develops and maintains a comprehensive data platform, empowering over 70 Rakuten services with solutions for data ingestion, discovery, governance, analytics, and querying. We support data-driven decision-making across one of Japan's largest data ecosystems, providing the tools and infrastructure to support key domains such as Data Lakes, Data Warehouses, and Business Intelligence. Position: Position Details As a Data Platform FinOps Specialist at Rakuten Group's Data Platform Department, you will drive the FinOps & Cost Optimisation function for data workloads - BigQuery, Databricks, Azure, and Snowflake - across over 70 business units. You will build cost-visibility dashboards, operate the monthly FinOps review cycle, implement GCP committed-use discount strategies, and translate spend data into actionable optimisation recommendations that directly reduce platform unit costs. ・Build and maintain cost visibility dashboards covering BigQuery (slots and on-demand), Databricks DBU, and Snowflake credit consumption, broken down by BU, team, project, and workload ・Own the spend attribution model - implement chargeback and showback frameworks so BU finance teams can see and own their data platform costs ・Identify and act on GCP CUD (Committed Use Discount) optimisation: analyse slot commitment vs. on-demand patterns and recommend right-sizing and reservation changes ・Run monthly unused-asset cleanup cycles: identify idle datasets, dormant pipelines, and over-provisioned clusters, and coordinate decommission with data owners ・Operate the monthly FinOps review with BU finance stakeholders - prepare spend summaries, variance analysis, and savings tracking ・Instrument GCP billing APIs and Dataplex cost metadata to automate cost tagging and anomaly alerting ・Partner with the Platform Engineering team to embed FinOps guardrails in CI/CD pipeline templates (cost estimation pre-deploy, budget alerts) ・Contribute to the platform unit economics model - cost per query, cost per pipeline run, and cost per BU workspace Mandatory Qualifications: ・Bachelor's Degree (BS) in Computer Science, Finance, Engineering, or a related field, or equivalent education and experience (7 years or more) ・Proficient in cloud FinOps, cloud billing analysis, or data platform cost management (4 years or more) ・Proficient with GCP billing - billing export to BigQuery, CUD/SUD mechanics, budget alerts, recommender API, and the Cloud Billing API (4 years or more) ・Proficient in SQL - writing complex billing queries and building dashboards from BigQuery billing export data (4 years or more) ・Proficient in building cost visibility dashboards using Looker Studio, Grafana, or equivalent BI tooling (3 years or more) ・Proficient in designing and presenting chargeback and showback models to finance and BU leadership (3 years or more) ・Proficient in Japanese at business level for BU finance reviews, vendor negotiations, and internal reporting (3 years or more) ・Proficient in English at professional level for cross-functional coordination (5 years or more) Desired Qualifications: ・Google Cloud Professional certification (Cloud Architect or Data Engineer) or FinOps Foundation Certified Practitioner ・Experience with Databricks cost management - DBU optimisation, cluster policies, and photon vs. standard compute (2 years or more) ・Experience with Snowflake cost governance - credit monitoring, warehouse scheduling, and resource monitors (2 years or more) ・Experience scripting in Python for billing API automation and anomaly detection (2 years or more) ・Experience in cloud financial management at enterprise scale (over $5M/year cloud spend) (2 years or more) ・Familiarity with GCP Dataplex cost metadata and tagging automation #engineer #applicationsengineer #technologyplatformdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)

Job Description: Business Overview The vision of the Conversational Experiences Department (CXD) is to change the world’s view of what is possible with AI by creating incredible experiences that ‘just work’. We propose, design, and build AI experiences that bring joy and value to Rakuten businesses, and our mission is to bring these experiences to the world. We build Conversational AI products such as chatbots, voice assistants, and semantic search. We have been employing Large Language Model (LLM) technology for several years, and are on the cutting edge of Japanese language solutions. Our mission is to actualize 'shopping is entertainment' and maximize the value of Rakuten ecosystem through the delivery of super personal assistants. Department Overview You’ll join a 60-person AI for Customer Service team: engineers, TPMs, data analysts, dialogue designers: responsible for modernizing legacy contact-center tooling and workloads into an agentic Generative AI stack codenamed Raptor. We already power Rakuten Mobile’s pre-sale onboarding and support (“RMAA”) and are building the pipeline for of customer service and engagement experience. Now, we’re moving from a successful V1 into the scale-up phase: expanding to all 70 BUs and leveraging AI to multiply Rakuten’s core capabilities in e-commerce, finance, logistics, digital content, and beyond. Position: Why We Hire We are hiring a Technical Project Manager (More than 7 years’ experience in technical project/software delivery) to lead project delivery of AI-powered contact centre capabilities - chat, voice, and human-agent experiences - built on large language models (LLMs). Engineering owns technical design and implementation; you own the decision process, alignment, and delivery outcomes - facilitating trade-offs, closing gaps when priorities or opinions diverge, and keeping the team from stalling without dictating the solution. You will run integrated project plans (timeline, dependencies, resources, risks, communication), steer work through the full delivery lifecycle, and keep scope, quality, and release readiness visible - including security, compliance, and performance and support for legal/security approvals where required. Proficiency in Jira and Confluence is expected for day-to-day execution. Position Details Responsibilities 1) Planning, scope, and stakeholder alignment.  - Define project scope, objectives, and deliverables with business owners, product managers, and technology stakeholders. - Build and maintain integrated plans covering timelines, milestones, dependencies, resource needs, risks, and communication cadence. - Facilitate technical feasibility and trade-off discussions so decisions are made with the right people and information. - Establish measurable success criteria and reporting so progress and outcomes are visible to leadership and the team. 2) Driving team alignment and decisions  - Facilitate consensus on priorities, technical approach, and trade-offs without dictating engineering solutions. - Recognize when discussions stall or decisions are avoided; reframe options, surface trade-offs, set decision deadlines, and escalate when needed. - Bridge business requirements and technical execution so stakeholders and engineers share clear, aligned outcomes. - Run effective meetings focused on unblocking work, resolving disagreements, and agreeing next steps - not status-only updates. 3) Execution and delivery - Steer work through the software development lifecycle: requirements, design, development, testing, release, and post-launch stabilization. - Manage scope through a lightweight, disciplined change process; ensure impact and trade-offs are understood before changes are accepted. - Identify and manage risks and issues proactively; drive resolution and escalate with clear options when the team cannot resolve alone. - Coordinate across workstreams, teams, and vendors; ensure integration points, handoffs, and dependencies are clear and tracked. - Ensure security, compliance, and performance are addressed through delivery; support legal and security approval processes as required. 4) Quality and testing  - Hold the team accountable for agreed quality standards, including code review practices, automated testing, and regression coverage as part of delivery. - Ensure QA completes its work to an appropriate standard: clear expectations, acceptance criteria, visible progress, and timely closure before release. - Work with QA leads or engineers so test planning, execution, and defect management are fit for purpose for each release; escalate when release confidence is at risk. 5) Launch, operations handover, and improvement  - Coordinate releases and rollouts, including rollback planning and stakeholder communication. - Support post-launch stability and smooth handover to operations or BAU support. - Facilitate retrospectives and follow-through on agreed improvements to ways of working. Mandatory Qualifications: - JLPT N2 Japanese (reading, writing, and speaking) for stakeholder communication, documentation, and meetings. - Proficiency with Jira and Confluence as primary tools for planning, tracking, and collaboration. - Bachelor’s degree in Computer Science, Information Systems, or a related technical field. - More than 7 years of experience in technical project management delivering software products. - Technical literacy sufficient to follow architectural discussions, understand trade-offs, and ask useful questions - you do not own technical design. - Proven ability to drive consensus when direction is unclear, without overriding engineering judgement. - Solid experience with Agile delivery (Scrum or Kanban); able to adapt to team maturity. - Strong risk and issue management. - Excellent communication and facilitation across executives, business stakeholders, and engineering. - Experience helping a team or organization improve how projects are run when standards, tools, or rituals were missing or inconsistent. - Product management sensibility - challenging requirements and scope, not only accepting them. Desired Qualifications: - PMP, PMI-ACP, or equivalent project management certification. - Prior hands-on experience in software engineering or solution architecture (earlier in career is sufficient) - for credibility and context, not to override the team. - Experience in the contact centre industry (e.g. omnichannel, routing, workforce management, telephony/CPaaS, agent tooling, quality and compliance in high-volume or regulated voice/chat environments). - Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD practices. - Working knowledge of AI/LLM-based contact centre-relevant applications (e.g. conversational AI, latency/cost/risk trade-offs, integration complexity). #engineer #director #projectmanager #aianddatadiv

Job Description: Department Overview Our organization is dedicated to solving fundamental business challenges for corporate clients through the implementation and practical use of AI. Centered on AI products developed within Rakuten Group, such as Rakuten AI for Business, we drive the entire process for enterprise clients, from proposal development and deployment support to ongoing adoption and utilization. Our solutions are already being introduced across a wide range of industries, including healthcare, nursing care, manufacturing, and tourism. A key attraction of this position is the opportunity to propose AI-driven solutions tailored to the challenges of each industry. Position: Why We Hire As we expand the delivery of AI products for enterprise clients, we are looking for talent who can lead proposal activities and drive the full cycle from opportunity creation and closing to successful implementation, while coordinating both internal and external stakeholders. This role goes beyond conventional sales activities and is expected to cover customer issue analysis, solution proposal design, implementation support, and the development of a scalable and repeatable sales model. Position Details Structure customer issues and define current-state and future-state business requirements, then design AI use cases and proposal stories Develop account plans, manage pipelines, and formulate and execute sales strategies Prepare proposals and presentation materials, present to decision-makers, and negotiate pricing and contract terms Plan and drive PoC and implementation projects, including scope, KPIs, delivery structure, schedule, and risk management Manage execution from proposal through implementation in collaboration with relevant internal departments Standardize repeatable winning patterns by developing proposal templates, building case studies, preparing sales materials, and sharing knowledge across the organization Work Environment The team currently consists of just under 20 members, covering functions such as sales, customer enablement, business development, and product management. Each member plays a broad role in driving business growth, and the organization is expected to continue expanding in line with the growth of the corporate AI business. Mandatory Qualifications: Minimum of 3 years of professional experience in B2B sales or consulting, with a focus on intangible assets (e.g., SaaS, IT solutions, or professional services). Practical experience in structuring customer issues, creating proposals and presentation materials, and leading deals through closing Experience driving projects forward while coordinating multiple departments, including technical and legal teams Japanese: business level or above Sales experience in AI-related products or services Desired   Qualifications: Experience in sales of AI-related products or services. Experience in enterprise solution sales or pre-sales, including responding to RFPs. Experience in driving projects as a team leader or project manager (PM). English proficiency: Business level or higher. Other Information: Additional information on Location Futako Tamagawa Rise Office Zip Code :158-0094 Location : Futako Tamagawa Rise 13F, 2-21-1 Tamagawa, Setagaya-ku. Tokyo Additional information on Transfer There is a possibility of domestic and overseas business travel and relocation. Ideal Candidate Profile Able to rapidly iterate through hypothesis-building, validation, and improvement with a strong focus on customer value Able to structure complex issues and lead alignment and consensus-building Able to continuously learn in a fast-changing environment and stay committed to delivering results #business #strategyplanning #groupsalesdiv #RakutenMobile

Job Description: Department Overview Integrating Rakuten Mobile and the diverse assets of the Rakuten Group to drive the acquisition of corporate and partner lines and the expansion of our DX solution business. We lead the process from planning and development to operations on an end-to-end basis, contributing to the realization of becoming the No. 1 carrier and the growth of the entire group's business. Position： Why We Hire Expanding headcount due to the growth of our corporate business. Position Details Based on your experience, we will determine your department within the following areas related to the Rakuten Mobile corporate business through the selection process. Corporate Business - Partner/Agency (MVNO/Sales Agency) Sales New client acquisition and existing account development, regular operations, identifying issues and promoting measures, coordination with service planning, and proposal-to-agreement processes. - Corporate Field Sales (Mobile Lines/Asset Synergy) Key account management/new client acquisition, sales channel strategy, proposal-to-contract, service improvement proposals, and team management (Manager candidates). - Solution Sales (DX/AI/Network/Fixed Lines, etc.) Proposals for SaaS, MDM, security, Generative AI (Rakuten AI), IoT/Embedded devices, fixed lines, ISP, IP telephony, BPO, etc., and alliance promotion. Sales Planning & Strategy - MVNO Business Planning/Financial Management Service and rate plan design, P&L forecasting, business development, PM, KPI and budget/actual management, data analysis, and preparation of management reports. - Sales Planning/Sales Operations (KPI/DX/Process Design) KPI design and implementation, progress management, sales strategy formulation, meeting structure design, operation visualization/standardization, and AI/DX implementation. - Sales Management/Business Strategy (KPI/Management Accounting/Mid-to-Long-term Strategy) KPI definition and operation, numerical analysis, short-term measure promotion, mid-to-long-term (3-5 years) strategy, M&A consideration, project oversight, and management reporting. Project Management - Group Synergy PM Designing and operating standard operations for cross-company campaigns, KPI setting and health checks, risk management, and horizontal deployment of successful practices. Work Environment Depending on your experience, your specific department within the Corporate Business Division will be determined through the selection process. Examples of departments: Corporate Sales Department (East Japan/West Japan areas), DX Promotion Section, Group Resell Department, Partner Sales Department, Network Sales Department, Corporate Sales Planning Department, etc. Mandatory Qualifications: Corporate Business - Experience in corporate sales, partner sales, or consulting sales - Experience in analysis and improvement based on figures such as KPIs and P&L - Practical experience with Microsoft Office (PowerPoint, Excel, Word) Sales Planning & Strategy - Experience in job-specific planning or project promotion (industry/scale independent) Project Management - Experience in project promotion (industry/scale independent) - Experience in coordination and negotiation with cross-departmental stakeholders Common Mandatory Skills - Native-level Japanese proficiency Desired Qualifications: - Experience in the telecommunications industry (MNO, MVNO, ISP, fixed lines, network, security) - Utilization and requirements definition for SFA/business tools (Salesforce, kintone, DOMO, Excel macros, etc.) - Experience in project management, alliance promotion, or team leadership - English proficiency (Benchmark: TOEIC 600 or equivalent) *Support for acquisition is available after joining Other Information: Additional information on Location Futako Tamagawa Rise Office In addition to the above, the work locations for Corporate Sales are as follows: Aichi, Osaka, Fukuoka Additional information on English Qualification If you have previously achieved a TOEIC score of 600 or higher but are unable to submit a certificate, you will be required to take the TOEIC IP test hosted by our company during the selection process. We also require you to achieve a TOEIC score of 600 or higher within two years of joining the company. #business #strategyplanning #groupsalesdiv #RakutenMobile Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Department Overview Rakuten Group, headquartered in Japan, serves approximately 100 million customers domestically and operates in 30 countries globally. We provide 70+ services across e-commerce, payments, financial services, telecommunications, media, and sports. We are hiring an AI Product Manager for the Platform Strategy Supervisory Department (PFSD), a corporate organization reporting to top management (COO/Vice Chairman office). PFSD is responsible for group-wide customer strategy and ecosystem growth initiatives, rather than operating any single service. In this role, you will leverage Rakuten’s core platform assets-Points, Coupons, Brand, and customer data-together with AI (machine learning, generative AI, and agent-like experiences) to build and scale products that deliver both customer value and business impact. *Corporate organization: cross-functional teams such as Corporate Planning, CEO Office, HR, General Affairs, Finance/Accounting, and Legal. Key Features of the  Platform Strategy Supervisory Department 1. Discipline as a Professional Team: "5C" The  Platform Strategy Supervisory Department  Administration & Organization Section  values five key principles as a professional team. By leveraging Rakuten's vast assets, the department aims to make a significant social impact and enhance customer satisfaction. The team fosters a culture of enjoying challenges, even in situations of high uncertainty. - Challenge to innovate - Customer-oriented - Concept-driven - Cross-functional - Commitment to results 2. Intentionality We prioritize delivering results through contributions to society, customers, colleagues, and stakeholders, fostering a culture that supports each other's growth and challenges. Department Recruitment Site (Job Descriptions, Member Interviews, etc.) https://corp.rakuten.co.jp/careers/division/customer_strategy/ (opens in new window) Position: Why We Hire We are expanding the team to accelerate AI product creation and growth-bringing Points/Coupons/Brand/Data to the next stage through machine learning, generative AI, and agent-like experiences. Mission - Do not “add AI for AI’s sake.” Determine whether AI is the best solution and continuously deliver outcomes through data, experimentation, and operational excellence. - Leverage Rakuten’s core assets across services to achieve both customer experience value (fun, confidence, convenience) and business KPIs (usage, customer development, revenue, program effectiveness, etc.). Attractiveness - Leverage Rakuten's massive platform assets (points/coupons/brands/data) to drive high-impact AI products across the group. - Drive products end-to-end with ownership, from hypothesis design to requirement definition, development promotion, verification, and improvement. - Design scalable operations (Trust/Quality/Governance) in high-uncertainty domains, making data- and experiment-driven decisions. Position Details Strategy & Planning - Structure ambiguous problems and decide the best approach (AI vs. non-AI), including preventing “over-AI” solutions. - Define value hypotheses, target experiences, and KPI trees (business KPIs + AI metrics). - Create AI PRDs clarifying use cases, constraints, risks, operational assumptions, and guardrails. Delivery & Execution - Own assigned AI product/features end-to-end: requirements, delivery direction, launch, and continuous improvement. - Define data requirements (necessary datasets, logging/measurement design, labels, gaps and quality issues) and drive execution with cross-functional teams (Data Science/ML Engineering/Backend/UX, etc.). - Operate an iteration loop based on A/B tests and online evaluation; make decisions and improve continuously. KPI Design & Impact Measurement - Take responsibility for key business outcomes (e.g., usage, engagement, CVR, program effectiveness, LTV). - Define and monitor AI proxy metrics (e.g., precision/recall, ranking metrics, task completion rate, hallucination rate) and manage performance degradation. - Clarify ROI and next actions based on experiments, quasi-experiments, and log analysis. Trust & Responsible AI (Baseline) - Embed privacy, security, compliance, prohibited cases, quality testing, and rollback plans into product design. - Design for continuous updates and operations (monitoring, alerts, re-evaluation). Stakeholder Management - Align with stakeholders across business, marketing, UX, engineering, legal, and security; manage progress, key issues, and risks. - Prepare recommendations, evidence, mitigation plans, and next actions to move decisions forward. Example Product Concepts - Personalized optimization of points/coupons (optimizing the entire experience from presentation to issuance and redemption). - Smart agent transformation of services like PointClub (proposing/promoting optimal point experiences, procedural support, self-service inquiry resolution) - Expanding brand asset experiences (e.g., Shopping Panda) through generative AI (crossing online/offline channels). - Advanced marketing/offer decision-making products leveraging group-wide data. Work Environment Platform Strategy Supervisory Department consists of approximately 70 members with a roughly balanced gender ratio. The average age is in the early 30s. More than half of the team members have joined Rakuten mid-career, and the organization has a strong onboarding and support environment for experienced hires. Team members come from diverse professional backgrounds, including strategy consulting, IT, platform businesses, startups, telecommunications, and content/media operations, creating a highly cross-functional and collaborative culture. *We offer a flex-time system (with core hours), enabling flexible work styles. Mandatory Qualifications: - Experience owning products with responsibility for business KPIs (revenue and/or customer satisfaction). - Product management or director experience for large-scale web/app or platform products. - Hands-on experience with requirements definition, delivery direction, and post-launch iteration with engineering/creative teams. - Strong data-driven decision making (A/B testing, measurement design, and trade-off decisions). - Foundational understanding of ML and/or generative AI (data dependency, probabilistic behavior, and operational degradation). - The ability to create products with a sense of urgency in uncertain environments. - The ability to integrate diverse perspectives (UX/Creative/Marketing/Business/Development) into unified thinking. - Ability to execute in uncertainty with speed, and synthesize across UX, creative, marketing, business, and engineering. - Problem-solving skills, drive, initiative. - Work experience in English. - Native Japanese skills. - Submission of Japanese Resume. Desired Qualifications: - Experience with personalization/recommendation/optimization or agent-like generative AI products. - Experience collaborating with ML Ops/Data Ops and data governance for scalable operations. - Experience with Responsible AI (privacy, security, bias, explainability). - Experience leading and mentoring team members (No formal management experience required). Other Information: Additional information on Location Rakuten Crimson House: Futako-Tamagawa Related Pages - Employee Benefits:   https://global.rakuten.com/corp/careers/benefit/ (opens in new window) - Employee Conditions:   https://global.rakuten.com/corp/careers/information/ (opens in new window) - Culture:   https://global.rakuten.com/corp/careers/culture/ (opens in new window) #corporate #strategyplanning #operationdiv #AI

Job Description: Business Overview  The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Telecom Business Application Supervisory Department (TBASD) develops and maintains a unified, high-quality Business Support System (BSS) for Rakuten Mobile. We deliver agile, scalable solutions across the customer lifecycle and continuously enhance system performance through close collaboration with stakeholders. Department Overview   The Business Support System Product Management Department (BSPMD) is responsible for providing a unified product strategy for the Business Support System (BSS) that integrates with the Rakuten ecosystem to maximize Rakuten Mobile's business potential. Our core missions are managing the product development lifecycle by focusing on project ROI, building a unified BSS platform, and enhancing our AI-driven platform capabilities.   Position :   Why We H ire   Hiring employee for increasing employee who can define requirements, cover system design, functional design, delivery, operation etc.   　   Position Details   - Define/Clarify business requirement   - Clarify system requirement, function requirement, integration requirement, Operational requirement.   - Communication with all stakeholders including other companies/vendors, and development teams.   - Management backlog, operation improvement, production operation.   - Issue handling in production.     Mandatory Qualifications :   - 8+ years of total experience, with a minimum of 5 years in product management or high-level design/R&D at a vendor. - Strong understanding of IT technical skills, including protocols, databases, and coding. - Proven experience in clarifying business and system requirements. - Proficient in creating functional and interface specification documents. - Experienced in developing comprehensive test cases and scenarios. - Hands-on experience with production troubleshooting. - Demonstrated ability to manage parallel development projects effectively. - High proficiency in Japanese communication (JLPT N2 level or above). Desired Qualifications :   - Experience of BSS in telecom industry.   - Experience of development/coding / SQL.   - Experience of Billing/Payment/EC Portal/API based integration.     Other Information:    A dditional information on Location   Futakotamagawa   #engineer #producer #productmanager #technologyplatformdiv #RakutenMobile      Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 3 - Advanced)

Job Description: Business Overview Rakuten's Ad & Media Company offers a wide range of advertising and marketing services, including digital advertising, research, and influencer marketing. Our strength lies in our ability to provide end-to-end solutions, from marketing strategy planning and execution to effectiveness measurement and data analysis. Specifically, we solve our clients' marketing challenges through the following businesses: - Rakuten Marketing/LinkShare: Provides comprehensive digital marketing solutions. - Rakuten Data Marketing: Provides marketing solutions utilizing Rakuten's big data. - Rakuten Insight: Provides marketing research services. This is an environment where you can work within a core organization of the Rakuten Group, leading to personal growth and career advancement. Department Overview Rakuten Insight, Inc. provides marketing research to clients both within and outside the Rakuten Group. By combining the Rakuten Group's vast data assets with AI technology, we deepen our understanding of consumers through "research x data x AI" and contribute to solving our clients' business challenges. We are creating a new standard in the industry through the development and provision of AI-infused research products. Within the Rakuten Group, expectations are rising for new data businesses that leverage our unique and vast data assets. In December 2024, we reorganized our operations to integrate Rakuten Insight, Inc., Rakuten Insight Global, Inc., and the Super Mini-Baito business, establishing a framework for creating stronger synergies in data utilization. In January 2026, Rakuten Insight, Inc. and Rakuten Insight Global, Inc. merged, and we are now entering a phase of expansion and transformation to achieve more strategic and sustainable growth for our business, which spans eight countries, primarily in Asia (Singapore, UK, USA, Malaysia, China, South Korea, India, etc.). We utilize data obtained from our proprietary online panel and the Rakuten Group's membership base to provide high-quality market research data to clients worldwide. Mission of the Sales & Operation Management Group Our goal is to optimize the core system usage environment and provide clear operational rules to maximize the work efficiency and results of sales and project managers at overseas bases. We also support Rakuten Insight Global, Inc. business by supporting related activities. Position: Why We Hire Our business is always striving for the next stage, and we are now recruiting colleagues to join us in achieving this goal. We are seeking someone who can directly or indirectly support the systems that support the activities of approximately 150 sales and project managers at our overseas bases, as well as their activities themselves. We welcome candidates who can think backwards from the "goal" of their business or department without being bound by traditional methods and proactively implement the necessary actions. We are looking for people who are excited about creating the future together and accelerating business growth. Appeals / Why Join Us System Improvement and Project Management in a Global Environment - Through collaboration with overseas bases, you will lead the identification of system improvement requirements, progress management, and problem-solving. By collaborating with members of diverse nationalities and cultural backgrounds, you will gain work experience from a global perspective. - By understanding, supporting, and problem-solving operational flows in global market research projects, you will improve your project management skills and promote business growth together with your colleagues. Utilizing cutting-edge technology - Gain practical experience in the use of AI promoted throughout the Rakuten Group and contribute to product development and business improvement. Utilizing the Rakuten Group's abundant assets - Collaborating with diverse departments within the Rakuten Group, you will be involved in product development with a competitive advantage not found in other companies. Position Details This position will understand the scope of project management execution in research work, and while collaborating with overseas and domestic office staff, will contribute as a member of the department to achieving the following main objectives: - Strengthening business growth and continuity - Maximizing sales per employee (maximizing productivity) through support for domestic and overseas project managers and sales staff - Improve operational efficiency and efficiency using management and distribution systems Major Duties - Promoting business improvement projects: Deeply understand the operational flow of global market research projects, identify issues, and implement improvement activities. Plan and implement business improvement measures using systems, and make specific proposals that lead to operational improvements. - Promoting system and workflow improvements: Work on functionality improvements, UI optimization, and error reduction. Strengthen inter-organizational collaboration and establish efficient business processes through cross-functional workflow optimization. - Creating and deploying operations manuals: Create and update rules and operations manuals based on improved workflows, and promote their adoption and adoption among stakeholders. - Collaborating with overseas offices: Identify system improvement requirements, manage progress, and resolve issues through communication with overseas bases. Promote operational improvements from a global perspective. - User Support and Knowledge Sharing: Provide user support for system usage and promote the adoption of new features and the sharing of best practices through knowledge sharing. - Data-Based Effectiveness Measurement and Improvement: Measure the effectiveness of system improvements using metrics, analyze the impact on per capita productivity, and establish a continuous improvement cycle. Specific Project Example Salesforce Implementation Specification decision process for implementing new features in the system (including collaboration with the development department). Work Environment Organizational Structure - Entire business division: Approximately 180 employees - Sales & Operation Management Group : 4 employees - Senior Manager (1), Members (3 employees) - Age Range: Young employees in their early 30s are the core members (flat communication and organizational structure) Backgrounds of Mid-Career Hires - E-commerce and media industries - Securities industry - Market research industry Mandatory Qualifications: - Practical experience in the market research industry (project management, operations, or similar) - At least 3 years of work experience Desired Qualifications: - Deep understanding of project management in the market research industry - Excellent communication skills (written and verbal) - Analytical and research skills - Ability to independently identify problems and take action to solve them - Ability to work collaboratively as part of a team and contribute to achieving goals - Basic PC skills Other Information: Additional information on Location Futako Tamagawa Rise Office 2-21-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link - Benefits: https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information: https://corp.rakuten.co.jp/careers/information / * Employment type is detailed - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/   #business #customersupport #OperationalImprovement #adandmedia

Job Description: Business Overview Rakuten Group has more than 30,000 employees and contingent workers globally, providing global, cross-border and localized services in more than 30 countries around the world. 　 Department Overview The Global IT Strategy Office under the Corporate IT Supervisory Department is uniquely situated to work on strategic corporate IT initiatives that affect all employees worldwide. We work as a global organization across multiple regions and time zones to deliver solutions to empower employees through providing business-relevant IT solutions and services, while safeguarding critical information assets of Rakuten Group. The mission of the AI Management & Governance Section is to provide frameworks, guardrails, guidance and solutions necessary to govern the end-to-end AI lifecycle across the enterprise, ensuring all AI initiatives are ethical, secure and aligned with our core business values. Position: Why We Hire The AI Management & Governance Section is a new organization that is situated to develop AI design framework and governance within the IT organization. Position Details - Solution Design: Design scalable, efficient, practical and business-driven solutions and blueprints for AI solutions including AI agents and any related system, ensuring alignment with the overarching architectural vision, including data flows, API integrations, etc. - Design Documentations: Deliver design documents, diagrams and implementation recommendations while participating in requirements gathering, design and test phases of AI projects. - AI Architecture, Governance and Management: Design and take ownership of architectural standards for security, performance, scalability, and safety of AI solutions in the corporate IT environment. - Technical Problem Solving: Provide expert-level troubleshooting for complex architectural and integration challenges faced by engineers. - Proof of Concepts (POCs) & Prototyping: Research, identify, shortlist and test through hands-on setup of proof-of-concepts and test environments for new AI  capabilities to validate feasibility. - Collaboration and Mentorship: Collaborate with engineering and operations, offer technical guidance and mentorship to engineers to help them effectively implement architectural principles and ensure solutions are scalable, stable, security and operationally sustainable. Mandatory Qualifications: - A good bachelor’s degree or higher in computer science, data science, or related field, or equivalent experience that facilitates sufficient understanding in concepts of computing, algorithms, machine learning and artificial intelligence principles. - Proven experience as an AI Architect, at least 2 years as an AI engineer at a role of senior level in delivering AI solutions in an enterprise setting or at least 2 years of research experience directly relate to the usage in AI in an enterprise setting. - Experience with programming languages, such as Java, Python, R. - Experience with cloud computing platforms for model deployment, scaling and agentic AI platforms, such as AWS, Azure or Google Cloud. - Experience with developing, utilizing and integrating APIs with AI applications and AI into existing applications using tools such as MuleSoft API Manager, Google Apigee. - Familiarity with modern AI protocols and necessary components to develop, deploy and manage related implementations, such as A2A, MCP. - Familiarity with configuring, deployment and management of generative AI solutions, such as Microsoft Copilot, OpenAI. - Familiarity with AI application and agentic solutions, such as Dify, n8n and Power Automate platform. - Good understanding of security, monitoring, high availability and disaster recovery principles to apply consistently to system design activity, create design guidance and provide feedback in the corporate policy making process. - Strong written and verbal communication and presentation skills and being able to communicate effectively with other team members, other departments/teams or management in a technical and non-technical manner. - Strong analytical and problem-solving skills, and adaptive to new challengesand show strong desire to learn and explore new and cutting-edge technologies. - Ability to work as a team player for larger projects and individually with minimal supervision while under pressure to meet tight deadlines. - Demonstrated track record working in an international setting, being a team member within a team from various cultural backgrounds, working in different geographic locations and time zones. Desired Qualifications: - Previous experience as an IT application or infrastructure architect or engineer. - Ability to independently build a full stack corporate environment to test drive a product or execute PoC. - Current CISSP, CompTIA Security+ or equivalent security certifications. - Relevant enterprise architecture framework certification (e.g. TOGAF, OpenCA, CEA Black Belt, ITIL, etc.). - Relevant Information Processing Safety Supporter Qualification (e.g. Microsoft, VMware, Cisco, AWS, Okta, etc.). - Business Level Japanese (JLPT N3 level or higher and can communicate in a business setting). Other Information: Additional information on Location This role will be based our Tokyo Headquarters and requires to be on-site at least 4 days a week (subject to change any time). Additional information on English Qualification At least business level English is a must #engineer #strategyplanning #infrastructureengineer #technologymanagementdiv #Python #Java Languages: English (Overall - 3 - Advanced), Japanese (Overall - 2 - Intermediate)

Job Description: Business Overview The Technology Management Division (TMD) provides corporate IT, cyber security, and privacy governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening its technology foundation. Within TMD, the Information Security Supervisory Department (ISSD) combines proactive cyber defense with strategic information security, privacy, and data governance to protect the company’s global assets and data. Department Overview The Cyber Security Defense Department (CSDD) is responsible for safeguarding all Rakuten companies and users from cyber threats, ensuring the security and integrity of Rakuten Group's global internet services. We oversee all aspects of both Secure Development and Security Operations for services developed within the group, with dedicated security teams and operation centers strategically located in key regions worldwide. Position: Position Details To design and evolve a world-class security monitoring and response ecosystem that provides deep observability and rapid defense capabilities across Rakuten’s global hybrid cloud infrastructure, ensuring our ecosystem is both secure by design and resilient by default. We are looking for a visionary Security Architect to lead the design of our global cloud security monitoring and incident response infrastructure. You will be the technical authority responsible for creating the blueprint for how we ingest, analyze, and act upon security telemetry for our private cloud environments. You will bridge the gap between high-level security strategy and technical implementation, ensuring our platforms are capable of detecting and neutralizing advanced threats at scale. ・Design and architect the next-generation security monitoring platform (SIEM/Data Lake/SOAR) capable of handling massive telemetry volume across a global, private cloud footprint ・Define the architectural patterns for high-fidelity detection, ensuring that security logs, cloud-native telemetry, and endpoint data are effectively correlated ・Architect the automated response framework (SOAR) to ensure we can contain threats at machine speed, minimizing the impact of incidents on production ・Collaborate with SRE and Cloud Platform teams to embed "Security Observability" into our infrastructure, ensuring we have the visibility required for modern threat hunting ・Evaluate and select security technologies (commercial and open-source) that align with Rakuten’s scale, latency requirements, and long-term security goals ・Establish global architectural standards for logging, monitoring, and response to ensure consistency across all Rakuten business units Mandatory Qualifications: ・More than 10 years in IT/Security, with at least 5 years in Security Architecture, specifically focusing on SOC infrastructure or large-scale monitoring systems ・Deep expertise in architecting security for multi-cloud environments (private cloud, AWS, GCP, Azure) ・Extensive experience designing and scaling SIEM/Log Management platforms (e.g., Splunk, Chronicle, Elastic, Sentinel) ・Proven experience designing SOAR or custom automated response workflows for large-scale production environments ・Understanding of data pipelines, streaming technologies (e.g., Kafka), and the challenges of high-volume telemetry ingestion ・Exceptional ability to translate complex security architectural requirements into actionable roadmaps for engineering teams and business stakeholders ・Strong knowledge of MITRE ATT&CK, NIST, or similar frameworks as they apply to detection and response architecture Desired Qualifications: ・Experience connecting private cloud/on-premise data centers to public cloud security monitoring architectures ・Background in software development or systems engineering; ability to "code" as part of the architectural design process ・Experience working in highly regulated, global industries (FinTech, E-commerce, Telecom) ・TOGAF, CISSP-ISSAP, or advanced cloud-architect certifications #engineer #securityengineer #technologymanagementdiv Languages: English (Overall - 3 - Advanced)

Job Description: Business Overview Rakuten Group offers more than 70 services domestically and internationally. By organically linking these services around the Rakuten membership program, the company has created a unique "Rakuten Ecosystem" that stands apart from competitors. Since its founding in 1997, the company has grown its business around three core pillars - its shopping mall business "Rakuten Ichiba" and its credit card business "Rakuten Card" at the center - successfully launching a new telecom business "Rakuten Mobile," and by fiscal 2024 group revenue has grown to 2.3 trillion yen. Department Overview As the fourth pillar of key business areas driving future group growth, the Ad & Media Company is expected to expand and grow the advertising business. In addition to our established businesses - Internet advertising "Rakuten Marketing/LinkShare", marketing research "Rakuten Insight", and marketing solutions "Rakuten Data Marketing"- we have a vision to create new business models and become the indispensable marketing partner for client companies by leveraging all advertising operations across more than 70 services and maximizing assets such as "Rakuten Members," "Rakuten Points," "brand strength," and "member data," using synergies within the "Rakuten ecosystem. Position: Why We Hire Over 100 million IDs and purchase records accumulated within the "Rakuten ecosystem" built by the Rakuten Group. We have not yet been able to fully leverage this overwhelming asset. Now, we aim to redefine this massive asset in the realm of advertising and elevate it into the group's "fourth pillar" that drives growth. We are seeking a leader who can lead this uncharted challenge. To do so, we need the expertise of people with extensive industry track records and connections, and we are looking for those who find fulfillment in driving businesses on the front lines of management and are willing to contribute. 1. Achieving discontinuous growth through Advertising × “Rakuten’s assets × AI” You will have the opportunity to build an unprecedented business model using Japan’s unique assets - over 100 million IDs and purchase data, plus AI technology. 2. Expanding a “well-connected” career as a professional For those with deep industry knowledge and connections, it’s possible to take on a leadership role driving Rakuten’s “fourth pillar” in an environment close to top management. Including desired role, phase, and impact, able to elevate one’s career to the next level Position Details As Head of Advertising Product Management at Rakuten Marketing Platform, you will be responsible for everything from product strategy to development, growth, and monetization. The scope of this position is not limited to defining requirements for individual products or managing development projects. While assessing market conditions, advertiser and marketer needs, competing platforms, AdTech/MarTech technology trends, and changes in the privacy environment, you will define which product areas Rakuten should build long-term competitive advantages in. You will then combine Rakuten Group assets - commerce, data, media, fintech, mobile, points, and more - to realize advertising and marketing solutions that only Rakuten can deliver. You will also build the product portfolio using the best methods, not limited to in-house development but including alliances and leveraging external products with domestic and international AdTech/MarTech companies, media, platform providers, and technology partners. This includes using external approaches as appropriate to construct the optimal product portfolio. It is also an important role to connect market needs gathered from sales and client organizations, customer and marketing insights obtained from Relational Marketing Intelligence, and the technical capabilities of engineering and data teams, and implement them into the market as Products. Furthermore, you will continuously evaluate each product’s revenue, profitability, usage, and competitiveness to decide “what to grow,” “what new to build,” “what to consolidate or retire,” and “what to acquire through external partnerships.” While making those decisions, you will maximize the overall value of the product portfolio. As a member of the management team for the Marketing Solutions business, you are expected to lead business growth and build competitive advantage with Product at the core. ・Oversight of the entire advertising and marketing product lineup centered on Rakuten Marketing Platform ・Formulation of mid- to long-term product vision and product strategy ・Development of portfolio strategy and roadmap for advertising and marketing products definition ・Identifying new product opportunities based on market, competitors, customer needs, and technology trends ・Planning and development of new advertising and marketing products leveraging the Rakuten ecosystem and first-party dataPlanning and development of marketing products ・Launching and commercializing new products from 0→1 ・Growth strategies, competitiveness enhancement, and profitability improvement for existing products ・Designing and monitoring Product-Market Fit and product KPIs ・Designing investment priorities and allocation of management resources by product ・Integration, reorganization, and common platform development of the product portfolio ・Advancing advertising and marketing products using AI and machine learning ・Building strategic alliances and partnerships with domestic and international AdTech/MarTech companies ・Formulating product and technology strategies from the perspective of Build / Buy / Partner ・Product integrations with external platforms, media, and data partners ・Designing new monetization models and business models ・Formulating GTM (Go-to-Market) strategies in collaboration with sales and client organizations ・Leading cross-functional product development across data, engineering, design, sales, and marketing organizations ・Building and maturing the product management organization ・Developing senior Product Managers and next-generation product leaders ・Participation in business operations and key decision-making as a member of the management team for the Marketing Solutions business. Work Environment ※As of September 2026 ・ Headcount: 690 ・ Average age: mid-30s ・ New graduates vs mid-career hires: 30% new graduates / 70% mid-career * Many alumni from large foreign multinational companies ・McKinsey ・BCG ・A.T. Kearney ・Bain & Company ・Meta ・Google ・Amazon A large number of alumni Mandatory Qualifications: Candidates with any of the following experiences or qualities ・Practical experience in a responsible role at a corporate business, consulting firm, or advertising/marketing industry ・Ability to discern core issues from complex situations and think multidimensionally about solutions ・Communication and project management skills to build smooth relationships with diverse stakeholders (executive management, division heads, on-site staff, etc.) and achieve consensus ・Ability to accurately verbalize and visualize abstract concepts/insights ・A strong interest in leveraging the diverse assets of the Rakuten Group to create new value and businesses Desired Qualifications: Candidates with any of the following experiences or qualities ・Experience driving business growth as a head of business, head of product, or head of sales ・Experience leading strategy development for executive teams and large-scale business transformations at consulting firms or similar organizations ・Experience leading strategy planning through execution and validation for businesses on the order of tens of billions of yen ・Deep hands-on expertise in advertising, digital marketing, and marketing research ・Experience managing a business with awareness of the P/L (profit and loss statement) and developing medium- to long-term business plans and budgets ・Experience promoting data-driven decision-making using data analysis (SQL/Excel, etc.) ・Experience negotiating with overseas stakeholders in English and driving global projects Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo, Japan Additional information on English Qualification English Requirement: Yes *Examples include TOEIC, TOEFL, IELTS, etc. *Details will be provided if you proceed to the selection stage. If you do not have a score or a certificate, we will arrange for you to take the TOEIC IP test administered by our company during the selection process. Rakuten Group, Inc. Homepage Link ・Benefits: https://corp.rakuten.co.jp/careers/benefit/ Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed ・Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #strategyplanning  #serviceplanner #adandmedia

Job Description: Business Overview      　          　 The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units. Department Overview             　          　 The Cloud Platform Enablement Department (CPED) drives Rakuten Group's global infrastructure strategy by building and operating a robust private cloud platform and supporting public cloud environments. We empower application engineers to build reliable and scalable systems while ensuring unified support and consistent quality across all departments.          The Cloud Centre of Excellence (CCoE) is a cross-functional team responsible for creating and implementing cloud-related best practices, guidelines, and governance policies. Our primary mission is to ensure that cloud resources are used effectively and efficiently to achieve Rakuten's business objectives. We drive our multi-cloud strategy across GCP, AWS, Azure, and OCI, accelerating cloud adoption, enhancing security, standardizing processes, fostering faster innovation, and optimizing cost efficiency (FinOps) throughout the organization.  Position: Why We Hire As public cloud adoption continues to grow across the organization, we need dedicated cloud engineers to handle the increasing volume of cloud requests, configuration tasks, and user inquiries. We are looking for an engineer who can take ownership of day-to-day cloud operations and grow as a core member of the team, enabling existing members to focus on higher-level architecture and governance work.  Position Details You will   be responsible for   day-to-day cloud operations across our multi-cloud environment (AWS, Azure, GCP, OCI), while also collaborating with internal teams and vendors, driving improvements to existing cloud environments, and contributing to team knowledge management.  Key Responsibilities 1. Cloud Governance Improvement - Periodically review and propose improvements to governance policies, security guardrails, and operational rules   - Update and promote best practices based on analysis of organization-wide cloud usage trends   - Propose and implement automation and efficiency improvements for   CCoE   operations (including scripting and tooling)   - Analyze recurring issues and request patterns, and reflect findings into preventive measures and standardization efforts   2. Cloud Request Handling - Review and process new public cloud account, project, and subscription creation requests   - Drive approval workflows via Jira tickets   - Verify that request contents meet governance policies and security requirements   - Communicate with requesters to answer questions and request   additional   information as needed   3. Cloud Configuration & Build Operations - Perform configuration tasks for IAM, networking, storage, and other cloud resources following Change Management procedures   - Execute operations based on existing runbooks and manuals   - Conduct pre/post-checks, document results, and report outcomes in Jira tickets   - Troubleshoot issues   encountered   during operations and escalate when necessary   4. Support & Inquiry Handling - Provide first-line responses to technical inquiries from internal cloud users   - Answer and guide users referencing existing FAQs and documentation   - Escalate unresolved issues to team members   - Record and aggregate inquiry trends to contribute to FAQ and knowledge base improvements   5. Documentation & Runbook Maintenance - Create and update cloud operation runbooks on Confluence   - Accumulate and organize operation records and team knowledge - Periodically review and update existing documentation   - Propose process improvements and contribute to operational standardization   6. Cross-team & Vendor Collaboration - Coordinate and collaborate with internal teams (security, networking, service teams, etc.) on technical matters   - Manage technical inquiries and support cases with cloud vendors (AWS, Azure, GCP, OCI, etc.)   - Participate in regular vendor meetings, gather information on new services, and share relevant updates internally   - Drive smooth cross-team communication in group-wide cloud initiatives   Work Environment You will work as part of a 12-member team, collaborating with global members.   English is the primary language of communication and is used in all daily meetings, Slack interactions, and documentation. Mandatory Qualifications: - More than 3 years   of hands-on experience   operating   and configuring public cloud environments (2 or more of AWS, Azure, GCP, or OCI)   - Experience with basic IAM and networking configuration (VPC, subnets, security groups, etc.)   - Experience working with Jira or equivalent ticket management tools - Ability to execute tasks accurately based on runbooks and manuals   - Basic troubleshooting skills (log analysis, root cause isolation, etc.)   - Business-level English communication skills (meetings, Slack, documentation) Desired Qualifications: - Hands-on experience with multiple cloud platforms (2 or more)   - Associate-level or above cloud certification from AWS, Azure, GCP, or OCI   - Experience creating documentation using Confluence   - Basic experience with   IaC   tools such as Terraform   - Experience with cloud operations that consider security and compliance requirements   - Experience in internal user support or helpdesk roles   - Experience proposing and driving process improvements or standardization   - Experience   leveraging   AI/LLM tools (e.g., Claude Code) to improve work efficiency   Other Information: Additional information on English Qualification TOEIC Score 800 above or possess equivalent abilities #engineer #infrastructureengineer #technologyplatformdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 2 - Intermediate)

Job Description: Business Overview Rakuten Group provides more than 70 services in Japan and around the world. By organically connecting these services through a membership-based ecosystem centered on Rakuten members, we have built the unique and unparalleled “Rakuten Ecosystem.” Since our founding in 1997, we have continuously expanded our business, with our core businesses including the online marketplace “Rakuten Ichiba” and the credit card business “Rakuten Card.” We have also successfully launched and grown our telecommunications business, “Rakuten Mobile,” establishing three key business pillars. Driven by these businesses, Rakuten Group has grown to achieve consolidated revenue of approximately JPY 2.3 trillion in fiscal year 2024. Department Overview The Ad & Media Company is required to expand and grow its advertising business as the fourth pillar of our business, which will drive the Group's future growth. We have a vision of becoming the one-and-only marketing partner for our client companies by creating new business models. We aim to achieve this by leveraging our existing businesses-the internet advertising business "Rakuten Marketing/LinkShare," the marketing research business "Rakuten Insight," and the marketing solution business "Rakuten Data Marketing"-as well as all advertising operations across our 70+ services. By maximizing our assets, such as "Rakuten Members," "Rakuten Points," our "brand power," and "member data," we will utilize the synergy within the "Rakuten Ecosystem" as our core strength. Position: Why We Hire The Rakuten Ecosystem, built by the Rakuten Group, has accumulated over 100 million IDs and vast amounts of purchasing data. We have yet to fully leverage this overwhelming asset. We are now looking for a leader who can redefine this massive asset within the realm of ”advertising” and elevate it into the ”fourth pillar” that will drive the Group’s future growth. We are seeking a leader capable of spearheading this uncharted challenge. To achieve this, we need the insights of individuals with a wealth of industry experience and connections. We are looking for those who find fulfillment in driving business at the very forefront of management and are eager to contribute to our mission. 1. Achieving discontinuous growth through Advertising × Rakuten’s Assets × AI You will have the opportunity to build uncharted business models, leveraging our unique assets-over 100 million IDs, vast purchasing data, and cutting-edge AI technology-that are unparalleled in Japan 2. Expanding your professional influence and career For those with extensive industry expertise and a robust network, this role offers the opportunity to drive Rakuten’s 'fourth pillar' in an environment close to executive management. You will have the chance to elevate your career to the next level, encompassing the scope, project phase, and impact you have always envisioned. Position Details As the Head of Client Business for the entire advertising and marketing operations within the Rakuten Group, you will be responsible for formulating and leading the execution of cross-group sales strategies, client strategies, and organizational sales strategies. The scope of this position is not limited to a single business unit, product, or sales department. You will be expected to maximize the value provided to client companies by integrating diverse advertising and marketing functions across the Rakuten Group, including the advertising businesses of services such as Rakuten Ichiba, Rakuten Card, and Rakuten Mobile, as well as the internet advertising, marketing research, and data marketing operations managed by the Ad & Media Company. In collaboration with business leaders and sales organizations, you will drive the definition of key accounts, the design of client portfolios, the building of relationships with C-suite executives, the creation of strategic deals, and the optimization of sales resources. Furthermore, you will lead the transformation of our client-facing structure. This involves shifting from a siloed model, where individual businesses propose products independently, to an integrated model that leverages Rakuten Group’s full suite of assets to solve clients' core management challenges. This is a senior leadership position with comprehensive management responsibility for the entire client business. Beyond driving short-term revenue and profit growth, you will be tasked with strengthening our long-term client base, advancing our sales models, transforming organizational structures and business processes, and developing the next generation of sales management leaders. . ・ Formulate sales and client strategies that span the entirety of Rakuten Group’s advertising and marketing domain ・ Design the group-wide client portfolio and identify key accounts ・ Develop and drive cross-group account strategies for key clients ・ Build relationships with senior executives at major advertisers, advertising agencies, and strategic partners ・ Coordinate and integrate client touchpoints, business opportunities, and sales information dispersed across businesses and services ・ Create and promote cross-group strategic and large-scale business opportunities ・ Build integrated proposal models leveraging data, media, commerce, fintech, mobile, loyalty points, and other Rakuten assets ・ Establish collaboration frameworks with the sales organizations, business leaders, and related departments of each advertising business ・ Optimize group-wide sales resources, client coverage, and role allocation ・ Lead the transformation from product-centric sales to solution-based sales focused on client challenges ・ Drive structural reform of the sales organization, business process transformation, and productivity improvement ・ Set revenue and profit targets, manage business performance, and oversee key deals ・ Develop sales management personnel and next-generation business leaders ・ Participate in business operations and key decision-making as a member of the Ad & Media Company management team Work Environment *As of September 2026 ・Number of Employees: 690 ・Average Age: Mid-30s ・Employee Composition: 30% new graduates / 70% mid-career hires Many of our team members come from leading global companies. ・McKinsey & Company ・Boston Consulting Group (BCG) ・Kearney ・Bain & Company ・Meta ・Google ・Amazon Our team includes many professionals from leading global firms. Mandatory Qualifications: Candidates should possess one or more of the following experience and qualities: ・Professional experience in a position of significant responsibility within a business corporation, consulting firm, or the advertising/marketing industry ・Strong analytical and problem-solving skills, with the ability to identify fundamental issues in complex situations and develop solutions from multiple perspectives ・Excellent communication and project management skills, with the ability to build strong relationships with diverse stakeholders - including senior executives, business leaders, and frontline teams - and drive alignment and consensus ・Ability to clearly articulate and visualize abstract concepts and insights ・Strong interest in leveraging Rakuten Group’s diverse assets to create new value and develop new businesses Desired Qualifications: Candidates should possess one or more of the following experience and qualifications: ・Proven experience driving business growth as a business leader, product leader, or sales leader ・Experience leading strategy development for senior management and/or large-scale business transformation initiatives at a consulting firm or similar organization ・Experience leading businesses with revenues in the tens of billions of yen, from strategic planning through execution and performance evaluation ・Deep practical expertise in advertising, digital marketing, and/or marketing research ・Experience managing businesses with a strong focus on P&L performance, as well as developing mid- to long-term business plans and budgets ・Experience leveraging data analysis tools such as SQL and Excel to drive data-driven decision-making ・Experience negotiating and collaborating with internation Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo, Japan Additional information on English Qualification English Requirement: Yes *Examples include TOEIC, TOEFL, IELTS, etc. *Details will be provided if you proceed to the selection stage. If you do not have a score or a certificate, we will arrange for you to take the TOEIC IP test administered by our company during the selection process. Rakuten Group, Inc. Homepage Link ・Benefits: https://corp.rakuten.co.jp/careers/benefit/ ・Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed ・Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #strategyplanning #serviceplanner #adandmedia

Job Description: Business Overview Rakuten is one of the leading E-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the "Global Innovation Company." 　 Department Overview The Business Support Development Department (BSD) plays a crucial role in supporting various business operations that occur between users, clients, and Rakuten businesses from a systems perspective. Our division provides diverse services across four key domains: DATA, Business Support/Accounting, CRM, and AI Agent, which builds the foundation for leveraging AI across the entire Rakuten organization. We are committed to pursuing business process optimization and efficiency while delivering high value through our system offerings. AI Agent Development Section, established under BSD in January 2026, is dedicated to building next-generation AI agent frameworks that empower Rakuten’s diverse business units through AI technology. Our mission is to reshape the digital future of E-commerce by building AI-native solutions that empower Rakuten merchants, catalyze new revenue growth, and radically reduce operational costs. Our main goal is to unify Merchant Communication Services. Consolidating fragmented communication services into a single, cohesive merchant interface to streamline communication and user experience. Position: Position Details As a Project Manager, you will be responsible for leading projects through the whole project lifecycle. Your responsibilities will be as follows: - Strategic Planning: Define project goals and scope by working closely with executives, business leaders, product managers, and technical teams. - Team Leadership: Lead, mentor, and develop a team of project managers, fostering a high-performing and collaborative environment. - Execution & Delivery: Oversee project execution, ensuring projects stay on schedule, within budget, and meet quality standards. Proactively manage risks and issues. - Stakeholder Communication: Serve as the main contact for executives, providing regular updates on project status, risks, and progress. - Budget & Resource Management: Develop and manage project budgets, tracking expenses and optimizing resource use. - Quality Assurance: Work with the QA team to ensure the Ichiba platform is thoroughly tested and meets all quality requirements. - Launch Coordination: Coordinate the successful launch of new features and platform enhancements. - Process Improvement: Identify and implement ways to improve project management processes and methods. 　 Mandatory Qualifications: - More than 7 years of experience in project management for system development. - Experience of management for large scale projects (e.g. Over 20 staff/month, parallel development). - Experience of budget management, cost management. - Ability to read Japanese specifications and communicate in Japanese. 　 Desired Qualifications: - Knowledge of System Development. - Experience of reporting to executive/management level. - Proactively test and validate the latest AI, generative AI tools, and automation solutions. 　 Other Information: Additional information on Location Rakuten Crimson House (Head Office) #engineer #director #projectmanager #commerce #RakutenIchiba

Job Description: Business Overview Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba”, online travel service “Rakuten Travel”, online booking service for Golfers “Rakuten GORA” and others including in Commerce Company. Department Overview The Human Resources Department of the Travel & Mobility Business is taking on various challenges in cooperation with management to achieve Rakuten Travel's goal of becoming “Asia's No. 1 OTA (Online Travel Agent)”. *Rakuten Travel: https://travel.rakuten.com To further accelerate the growth of our business both domestically and internationally, we are planning and executing various HR initiatives. We are working as One Team with both business and corporate organizations to achieve our mission. 　 Position: Why We Hire We are strengthening our global business, particularly in the Asia-Pacific region, and are seeking a professional in international HR to connect our headquarters in Japan with over 10 overseas locations. To further expand our business, we are looking for someone who can handle fundamental HR tasks and plan, develop, and execute various initiatives. Position Details You will be responsible for tasks related to the overseas offices of our Travel & Mobility business. - Management of overseas payroll processes. - Operation and improvement of evaluation and compensation systems. - Planning and management of organizational design and development. - Planning and management of retention measures and career development support. - Regulation management, system operation, and improvement tasks. - Individual labor management (illness, maternity/paternity leave). - Improvement of operational processes. - Recruitment of local employees. You may also be asked to participate in or manage projects within the team and across departments. Therefore, we are looking for candidates with experience in project management, problem-solving based on communication with management and on-site staff, and data analysis. Work Environment Our HR and General Affairs team consists of 18 members, including the manager, with a roughly equal gender ratio. 　 Mandatory Qualifications: - HR experience in a business company or consulting experience in the HR field (minimum of 2 years of practical experience in either). - Business-level English proficiency (native level, TOEIC 800 or equivalent). - Basic PC skills (Word, Excel, PowerPoint). - Experience in problem-solving using data. - Experience in managing and promoting projects within and across departments. - Ability to embrace change positively and act with flexibility and speed. - Problem-solving skills based on smooth communication with management and on-site staff. - Proactive attitude to identify issues, organize information, and propose and implement solutions. Desired Qualifications: - Practical experience in international HR (e.g., payroll, evaluation). - HR experience in an Online Travel Agency (OTA). - Experience using HR systems and databases. - Experience in supporting the overseas expansion of Japanese companies. - Possession of HR-related qualifications (e.g., Certified Social Insurance and Labor Consultant, HRBP). - Experience in cross-cultural understanding and international business environments.   Others Information: Additional information on Location Rakuten Crimson House Additional information on English Qualification TOEIC score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. 　 #corporate #HR #GA #CorporateCommunications #commerce #RakutenTravel Languages: English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units. Department Overview The Cloud Management Department (CMD) leads Rakuten's unified cloud infrastructure strategy by providing governance and essential tools to ensure seamless operation and high satisfaction among service providers and users. As the central point for strategy, planning, and process governance, we manage the cloud product portfolio, budgeting, quality, and security. Furthermore, we empower cross-departmental success through robust cloud foundation and management solutions. Within CMD, the Access Management Group is newly formed to build, integrate, and maintain a centralized Privileged Access Management (PAM) and Secret Management platform, replacing fragmented legacy access solutions with Zero Standing Privileges, Just-in-Time access, Break-the-Glass emergency access, and centralized secret management across on-premises infrastructure and public cloud. Position: This is a newly created team and a build-from-scratch initiative. We are hiring a Technical Lead to be the team's senior technical reference from day one, setting the architecture and engineering standards for the platform and growing the team around it. Position Details ・Own the end-to-end technical architecture of the PAM and Secret Management platform, covering on-premise infrastructure, Rakuten's internal cloud (OneCloud), and public multi-cloud environments (AWS, Azure, GCP) ・Design and implement Just-in-Time access, Zero Standing Privileges, and Break-the-Glass workflows, including integration with identity providers (Okta, Entra ID) and ticketing systems (e.g., Jira) for approval workflows ・Write production code and infrastructure-as-code, and review the team's implementations, holding a high bar for security, reliability, and maintainability ・Define and enforce secure development, DevOps, and operational practices (CI/CD, secrets handling, audit logging, incident response) across the team ・Collaborate closely with QA engineers to define test strategy and acceptance criteria for a security-critical system, without owning QA execution directly ・Lead technical evaluation of vendors and tools, and represent the team in architecture and vendor discussions ・Mentor and grow junior and mid-level Dev/DevOps engineers, and act as technical escalation point for the team ・Partner with the Group Manager, Project Manager, and stakeholders across CPSD to align technical delivery with project timelines and budget ・Ensure the platform meets high-availability and disaster-recovery requirements across regions Work Environment You'll lead a cross-functional team composed of Development, DevOps, and QA members, spanning a range of seniority levels, and you will report to the Group Manager. Your technical decisions will have direct and lasting impact on a strategic platform, with visibility to senior stakeholders across the organization. Mandatory Qualifications: ・More than 5 years of experience in software engineering and/or DevOps roles, including prior technical leadership or mentoring experience ・Strong hands-on skills across development, DevOps/infrastructure, and security, comfortable being the most senior engineering voice on all three fronts ・Solid understanding of cloud platforms (AWS, Azure, and/or GCP), Rakuten's internal cloud (OneCloud), and on-premise/hybrid infrastructure ・Experience with identity and access concepts: IAM, SSO/IdP integration (Okta, Entra ID), RBAC, Just-in-Time access, Zero Trust principles ・Working knowledge of CI/CD pipelines and how privileged access and secrets intersect with build and deploy workflows ・Comfortable working with and reviewing the output of QA engineers, with familiarity with test strategy for security-critical systems ・Strong communication skills, able to explain technical trade-offs to both engineers and non-technical stakeholders Desired Qualifications: ・Practical experience with secret management and/or privileged access management technologies (e.g., HashiCorp Vault, Boundary, CyberArk, Teleport, Delinea, BeyondTrust, or similar) ・Experience building a security or access management platform from scratch, rather than only operating an existing one ・Exposure to compliance frameworks relevant to financial services (e.g., PCI-DSS, FSA requirements) ・Experience with Kubernetes and service-account/machine-to-machine credential management ・Japanese language proficiency, a plus but not required #engineer #infrastructureengineer #technologyplatformdiv Languages: English (Overall - 3 - Advanced)

Job Description: Department Overview Our team is responsible for the following products in both domestic and overseas markets: - Internal business support systems for our e-commerce platform - Analytics systems for merchant sales - Performance estimation systems for new strategies - Accounting management systems and billing data Position: Why We Hire In the future, we will execute a project to migrate our current SAP ECC6.0 to SAP S/4HANA by the end of 2027. After the service goes live, we aim to achieve maintenance and operations through in-house resources. Therefore, we would like you to join from the development phase on the project to understand the specifications of the new system. Position Details We are looking for a skilled and experienced S/4HANA Basis Administrator to join our team. As an S/4HANA Basis Administrator, you will be responsible for the administration, maintenance, and support of our S/4HANA landscape, ensuring its stability, performance, security, and seamless integration with SAP Business Technology Platform (BTP) services. The ideal candidate will possess in-depth knowledge of S/4HANA architecture, SAP BTP, and cloud-based SAP administration, along with strong problem-solving and communication skills. Responsibilities - Manage S/4HANA system landscapes, including development, quality assurance, and production environments. - Install, configure, and maintain S/4HANA systems and components, including Fiori Launchpad, embedded analytics, and other S/4HANA-specific functionalities. - Apply SAP Support Packages, Feature Packs, and OSS notes to keep systems up-to-date and secure. - Manage user administration, authorizations, and security roles within the S/4HANA environment. - Perform system refreshes, copies, and migrations, including S/4HANA conversions. - Configure and manage connectivity between S/4HANA and SAP BTP services, such as SAP Integration Suite, SAP Extension Suite, and SAP Analytics Cloud. - Administer S/4HANA and SAP BTP environments deployed on cloud platforms. - Monitor S/4HANA system performance and identify areas for improvement, including HANA database performance. - Perform system tuning and optimization to enhance performance and stability. - Participate in S/4HANA implementation, upgrade, and migration projects. - Provide S/4HANA Basis expertise and support to project teams. - Develop and maintain S/4HANA Basis documentation. - Stay up to date on the latest S/4HANA Basis technologies, SAP BTP services, and cloud-based SAP administration best practices. - Identify and implement opportunities to improve S/4HANA Basis processes and procedures. Mandatory Qualifications: - Experience in SAP S/4HANA implementation projects. - Experience in ECC to S/4HANA migration projects. - Experience with S/4HANA system installation, configuration, and maintenance. - Strong technical knowledge of S/4HANA architecture, SAP NetWeaver, and HANA database administration. - SAP S/4HANA System Administration certification. - Excellent communication and interpersonal skills. - Business level Japanese Desired Qualifications: - Experience with SAP BTP integration and administration. - Knowledge of ITIL framework. - Hands on experience in activating DR site as part of DR drills etc. Other Information: Additional information on English Qualification TOEIC Score 800 or above (or similar level of English ability or a University Degree earned in an English-speaking country). #engineer #productmanager #finance #accounting #director #projectmanager #commerce

Job Description: Business Overview The Group Sales Division leads branding, creative, marketing, and membership as a cross-group organization with the mission of expanding the membership value and ecosystem of the Rakuten Group, which encompasses over 70 services. We consider the mobile sector to be the cornerstone of our ecosystem, and as the Group Sales Division, we are further promoting collaboration with Rakuten Mobile. Department Overview The "Device Business Department" handles products such as smartphones, data terminals, IoT devices, and accessories. We oversee the entire lifecycle of the device business, including planning, development, sales, and maintenance. We strive to provide the best user experience, quality, and safety so that customers can fully enjoy Rakuten Group services through our products. Our department consists of six sections, where members with diverse backgrounds from not only Japan but also India, China, Taiwan, the United States, France, and other countries and regions work together and inspire one another. In the "Device Strategy Section," where you will be assigned, we are responsible for formulating product lineups—such as consumer smartphones and mobile Wi-Fi routers for Rakuten Mobile—as well as planning and executing sales strategies. We play a pivotal role in driving the growth of Rakuten Mobile’s business by acquiring and retaining new customers through the provision of devices and by maximizing revenue. Position: Position Details As a member of the Device Strategy Section, you will be assigned the following tasks based on your experience and skills: You will be responsible for strategic proposals, operational improvements, and regular performance monitoring to acquire and retain new customers and maximize revenue through device offerings. This involves utilizing internal/external sales data and customer survey data across two organizations under the Device Business Department (the Device Strategy Section and the Device Sales Section). ・Performance Analysis: Analyze sales results for new products and promotional campaigns, checking for issues in KPIs beyond unit sales, such as ARPU (Average Revenue Per User) and Churn Rate. If issues are identified, you will propose improvement measures. ・Market Analysis: Analyze the sales performance of competitors and identify gaps to be addressed in our own device portfolio. You will conduct original surveys to understand the necessary customer trends. ・Other: Contribute to the growth of the Device Business Department through broad data analysis, including proposals for new devices and services for the future, not limited to existing terminals. In the above duties, communication in both Japanese and English is essential. As mentioned, our department is composed of a diverse, international team, and high communication skills in both languages are required for daily collaboration with related departments. We look forward to receiving applications from those who are eager to support the smooth operation of our organization. Mandatory Qualifications: ・3+ years of professional experience or equivalent practical experience ・Communication skills to work smoothly with a wide range of stakeholders both inside and outside the department ・Business-level English proficiency ・Residing within a commutable distance Desired Qualifications: ・Practical experience as a data scientist, or business experience in products/services ・Practical experience with PowerPoint and Excel ・Work experience in a foreign-owned company or a multinational team ・Experience as a manager or leader #business #ProductMarketing #groupsalesdiv #RakutenMobile Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other. *Our Businesses Key Figures https://global.rakuten.com/corp/careers/services/ Department Overview Procurement Operations Supervisory Department was established in January 2024 with the aim of promoting the standardization of procurement processes across the Rakuten Group and, through that standardization, achieving smoother business processes and stronger governance. The division is responsible for rolling out policies and frameworks across all domestic and overseas group companies, as well as driving continuous improvement initiatives related to procurement operations. In a group like Rakuten that operates multiple businesses, it is an organization that delivers cross-functional value from a position close to top management. This opening is for the Operations Planning Section, one of the four sections within the Procurement Operations Supervisory Department. The Operations Planning Section is a dynamic, cross-functional team that plays a central role in “designing” standardization for procurement operations across the Rakuten Group, “embedding” it with stakeholders, and “establishing and driving” it as part of ongoing operations. Position: Why We Hire The Operations Planning Section aims to build an operating foundation that functions stably across the entire group by taking end-to-end ownership of the design, rollout, and operational execution of procurement operations standardization. Because each business and each company has different circumstances, achieving both procurement process standardization and stronger governance requires more than simply rolling out rules-it demands strong drive to move operations forward while staying close to stakeholders. To date, the Operations Planning Section has supported operational adoption by maintaining close communication with frontline teams and moving initiatives forward with a strong sense of speed. Looking ahead, with an expansion of scope and stakeholders in mind, we aim to strengthen our talent pipeline by hiring individuals who can drive planning and execution now and grow into future team leaders. Appeal of the business/organizational phase We are in the launch-to-expansion phase of standardizing and consolidating procurement processes across the entire group. While a certain set of rules and mechanisms is already being put in place, the real work is just beginning in terms of expanding the scope (target areas and companies) and further enhancing operational maturity. Rather than simply “running what has already been decided,” a key feature of this position is the opportunity to proactively engage in growing the framework and shaping what comes next. Appeal of autonomy and organizational culture You will not only execute predetermined initiatives, but also take end-to-end ownership-from identifying issues and designing solutions, to coordinating with stakeholders and driving operational adoption. While roles and responsibilities are clearly defined, individuals are given substantial autonomy, providing an environment where you can turn ideas (“this would be better”) into reality by involving relevant stakeholders. There are also opportunities to prepare approval materials for senior management and to report directly, allowing you to work with a perspective close to leadership.  In addition, the culture emphasizes speed and execution. While operating on the premise of compliance, rules, and governance, the team values going beyond desk-based design and translating it into operations that actually work in the field. Career steps (skills gained and career paths) The experience gained in this position is not limited to a typical “procurement professional” or “purchasing specialist.” While using procurement as an entry point, you will be involved in cross-group business process design and operational improvement. Specifically, you can gain experience in: - Designing and improving end-to-end business operations, including procurement processes  - Structurally reviewing operations based on KPIs and operational data  - Serving a BizOps-like role that connects business units, corporate functions, and senior management  - Supporting decision-making from a management perspective, premised on balancing governance/internal controls with execution  As a result, future career options may include: - Leader/manager roles in operations improvement or the BizOps domain  - Cross-functional planning and execution roles beyond procurement  - “Procurement/operations planning close to management,” in collaboration with corporate planning/strategy functions  A major feature of this position is that it enables career development not constrained by the word “procurement,” allowing you to broaden your next steps into roles that support the business and management through system-building and business transformation. Position Details In this role, you will work on procurement operations across Rakuten Group businesses—organizing the actual state of on-the-ground operations and driving initiatives end-to-end, from designing and improving standard processes to ensuring operational adoption in collaboration with relevant departments. Key responsibilities - Design, standardize, and improve business processes across end-to-end procurement operations  - Drive group-wide implementation of the procurement system (primarily SAP Ariba) and promote in-house capability building/internalization  - Design and improve controls from an internal control and governance perspective, based on risks in business processes such as procurement, payment, and goods receipt/inspection  - Design and develop the supplier selection process (selection flow, decision criteria, and approval process)  - Communicate and explain the designed policies/processes to each business and group company, and drive adoption through real cases/projects  - Continuously improve overall procurement operations, including P2P process consolidation and centralized procurement initiatives Work Environment Organization Structure - Headcount: Procurement Operations Supervisory Department: approx. 100 people / Operations Planning Section: approx. 30 people  - Age range: Mainly in their 20s to 30s  - New graduate vs. mid-career ratio: New graduates: Mid-career = 3 : 7 Backgrounds of mid-career hires - Worked at a full-service advertising agency handling clients in the real estate and food & beverage retail industries, running promotions using mass advertising and sales promotion (SP). After joining Rakuten, worked in digital marketing sales at Rakuten Marketing and then in quality management at Rakuten Mobile. Currently serves as a manager in the Operations Planning Section, responsible for people and organizational management. - Handled overseas sales of iron ore at a specialized trading company and engaged in trade operations. Later in Korea, worked at a foreign-owned outsourcing company in customer service and NPS management, among other duties. After joining Rakuten, currently works as a manager responsible for organizational management and PMO activities. - At a general trading company, handled import operations for food ingredients and proposal-based sales of in-vehicle electrical components to an automotive manufacturer. Later joined a consulting firm and participated in projects across various industries and domains, including SCM transformation and operational efficiency improvement. Currently works as a manager of a team mainly driving procurement-related projects. - At a comprehensive interior design firm, I was involved in sales support and procurement operations for products targeting commercial environments. After working in procurement management and sourcing at Rakuten Mobile, I joined the Operations Planning Department, where I am currently responsible for PMO activities related to the consolidation of P2P processes and the implementation of Ariba, as well as team management. Examples of career paths of successful mid-career hires - After working on operations improvement, transferred to planning and sales for Rakuten Ichiba. - After working on a project to build and refine operational KPIs for the organization, transferred to business planning within the group. Mandatory Qualifications: - At least 5 years of professional work experience  - Native-level Japanese proficiency  - At least 3 years of experience in one or more of the following: operations improvement at an operating company; client support at a B2B company such as a consulting firm or agency; proposal-based/solution-based sales; involvement in designing or improving business processes or policies based on internal controls (e.g., J-SOX, business process controls, IT controls); or procurement-related work such as sourcing, planning, and management Desired Qualifications: - Experience driving the design and improvement of business processes and/or policies while coordinating with relevant departments  - Experience working with ERP/business systems (e.g., SAP Ariba)  - Business-level English proficiency  Desired profile - Communicates in a bright, approachable manner, and can take action while being sensitive to subtle cues from counterparts (as the role involves communication with a wide range of internal/external stakeholders and senior management) Other Information: Additional information on Location Rakuten Crimson House  1-14-1 Tamagawa, Setagaya-ku, Tokyo Related Pages - Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ - Employee Conditions: https://global.rakuten.com/corp/careers/information/ - Culture: https://global.rakuten.com/corp/careers/culture/ #corporate #procurement #operationdiv

Job Description: Business Overview  Global Ad Technology Supervisory Department(GATD) manages the whole of the advertising systems that power Rakuten. We are a cross-functional and data-driven organization working together in a diverse team spread across five countries: Japan, Singapore, India, China and UK.    GATD Website: http://corp.rakuten.co.jp/careers/feature/adtech/en/ Department Overview  Our vision is to empower our internal and external stakeholders by providing data driven marketing solutions by developing the Ad delivery, Audience Management, Tracking, Reporting and Data Sync Platforms. Joining us, you will be able to challenge yourself in a wide range of technologies in the frontline of heavy traffic large scale ad applications and platforms, including high performance system development and big data processing systems. Also, you will be able to work about latest digital advertising and Ad platform because we also closely work with outside Ad platformer as well.     In the platform team, we have positions who have comprehensive knowledge of the platforms and provide total solution for business requirement by combining of multiple platform components.  Our team develops and operates an ad serving platform that is widely used in Rakuten's overall services, including Rakuten Ichiba. The system consists of servers that respond to high traffic, such as tens of thousands of QPS, with low latency of less than 100ms, a backend system that processes huge log data of tens of billions of data per month, and campaign management UI.  Position: Why We Hire  With the practical adoption of AI, decision-making in ad serving is becoming faster and more sophisticated, and competition among platforms is intensifying. In this context, our ad serving platform (RUNA) is in a phase of differentiating itself by strengthening the in-house development of core algorithms centered on price optimization, ad performance maximization, and creative optimization. In addition, RUNA’s adoption within the Rakuten Group continues to expand, and as the scale of delivery and the diversity of use cases grow, we need to enhance model generalization, experiment velocity (A/B testing), and operational reliability. To address these external changes and rising internal demand, we are seeking data scientists who can drive initiatives end to end—from hypothesis formulation and modeling to online deployment, evaluation, and continuous improvement.    Position Details  - Problem definition for ad delivery optimization and the design of KPIs/metrics, along with observability (dashboards and alerts).  - Data preprocessing, feature engineering, modeling, and offline evaluation (including simulation) for price optimization, CTR/CVR and value prediction, and creative optimization.  - Online deployment and experiment design: A/B tests/bandits, calibration, rollout strategy planning, effectiveness evaluation, and continuous improvement.  - Production operations and MLOps: building training/inference pipelines; monitoring and drift detection; model updates and automated rollback; quality and privacy governance.  - Collaboration with internal stakeholders (product, engineering, sales/operations) on requirements definition, decision support, documentation, and knowledge sharing.  Work Environment  Development team About 20 people (SRE, Backend/Frontend, Data, SDK, QA)  Development Environment   - Google Cloud Platform(GKE, Dataflow, Cloud Pub/Sub, BigQuery, Cloud SQL)  - Aerospike  - Terraform  - Ansible  - Python  - Go Related systems, advertising products - Ad Platform / DMP / Data feed / Tracking and reporting / Pixel tag  - Listing ads, Display ads, Video ads, and Google shopping ads  Mandatory Qualifications:  - 5+ years of hands-on experience in data analysis and machine learning using Python and SQL; proficiency with Pandas/NumPy/scikit-learn and data visualization tools  - Experience processing large-scale data (e.g., Spark, BigQuery) and building reproducible analytics environments (using notebooks and repositories together, code reviews, testing)  - Solid foundation in statistics, probability, causal inference, and experimental design (hypothesis testing, sampling, A/B test design and analysis, effect size estimation)  - Experience developing machine learning models (regression, classification; tree-based methods/GBDT/logistic regression/simple neural networks) with rigorous evaluation design (offline/online metrics, calibration)  - Foundational knowledge of online/digital advertising (CTR/CVR prediction, bidding and budget pacing, ad serving control, KPI optimization) or practical optimization experience in adjacent domains  - Feature engineering oriented toward price and serving optimization use cases; data quality management, leakage prevention, and handling delayed/late-arriving labels  - Production experience (model deployment, scheduling/pipeline operations, monitoring, implementing and operating drift detection)  - Communication skills for collaborating with stakeholders on requirements definition, analysis design, and decision support (including explaining and visualizing deliverables)  - Degree in computer science, information engineering, statistics, applied mathematics, or a related field; or equivalent practical experience  - Fluent English, or a TOEIC score of 800+ (or an equivalent qualification/skill)  Desired Qualifications:  - Knowledge of ad auctions and mechanism design (first-price/second-price, bid shading, reserve price optimization, frequency control/capping)  - Hands-on experience applying price optimization methods (Bayesian optimization, multi-armed bandits, contextual bandits, reinforcement learning, etc.)  - Experience with creative optimization (multivariate testing, bandit optimization, image/text feature extraction, use of generative AI)  - Experience building serving-control models and simulations (e.g., budgeting, pacing, inventory forecasting)  - Experience implementing and operating streaming/real-time processing platforms (Kafka/Flink/Beam) and online (real-time) inference  - MLOps practices (feature stores, model registries, CI/CD, Docker/Kubernetes, monitoring/alerting, data drift/concept drift detection)  - Experience with cloud environments (GCP: BigQuery/Vertex AI/Dataflow, or equivalent services on AWS/Azure)  - Professional experience leveraging AI in real-world applications  - Fluent Japanese speaker or have N2 Level of the Japanese Language Proficiency Test, or have equivalent qualifications or business level skills  #engineer #applicationsengineer #globaladdiv #RakutenIchiba

Job Description: Business Overview Rakuten's Advertising & Media Company provides a wide range of advertising and marketing services, including digital advertising, research, and influencer business. Our strength lies in our ability to provide end-to-end solutions, from marketing strategy planning to execution, effectiveness measurement, and data analysis. Specifically, we solve customers' marketing challenges through the following businesses: - Rakuten Marketing / LinkShare: Provides comprehensive digital marketing solutions. - Rakuten Data Marketing: Provides marketing solutions leveraging Rakuten's big data. - Rakuten Insight: Provides marketing research services. This is an environment where you can grow and advance your career by being part of an organization that forms the core of the Rakuten Group. Department Overview Rakuten Insight, Inc. provides marketing research to clients both within and outside the Rakuten Group. By combining Rakuten Group's vast data assets with AI technology, we deepen our understanding of consumers through "research x data x AI" and help solve our clients' business challenges. We are creating new standards in the industry through the development and provision of research products incorporating AI. Position: Why We Hire The Integrated Solutions Group Field Team plans and manages offline surveys, primarily CLT (Central Location Test) and HUT (Home Use Test). We capture the real-life experience value of consumers that cannot be captured through online surveys, supporting research projects in a variety of industries, including food, daily necessities, and cosmetics. In recent years, demand for offline surveys, primarily CLT and HUT, has increased again. With the increase in projects, there is an urgent need for project management personnel who can oversee the entire survey process, manage progress, quality, and costs. Attractive - You will have the opportunity to take on the challenge of managing the progress, quality, and costs of offline surveys (CLT/HUT), which are experiencing a resurgence in demand, and drive business growth as a PM. - With a solid understanding of the field, you will be able to proactively drive projects, taking on a wide range of roles from progress, quality, and cost management to business improvement. - Using your project management skills as a core skill, you can also transition into a future career as a team manager, offline research supervisor, research design, or sales promotion. - Leveraging Rakuten Group's data assets and diverse client base, you will be involved in the early decision-making stages, such as evaluating pre-launch products and new services. Position Details You will be responsible for project management, collaborating with a variety of stakeholders, including sales, researchers, field survey staff, and external partners, to smoothly advance fieldwork research projects, primarily CLT and HUT. With an understanding of field operations, you will lead the entire project while maintaining a bird's-eye view of progress, quality, and costs. Major Duties - Scheduling and progress management for fieldwork research projects, primarily CLT/HUT - Organizing and coordinating requirements with sales, researchers, and clients - Directing survey staff, following up on progress, and addressing issues and problems - Quality assurance, cost/profit management, billing/order-related tasks - Improving workflow and promoting standardization of fieldwork operations - English support for some projects within the Rakuten Group and for overseas clients Specific Project Examples - CLT/HUT survey projects for food, daily necessities, and cosmetics manufacturers - Product and service support for Rakuten Group services and overseas manufacturers Fieldwork research project for service evaluation Work Environment Organization - Rakuten Insight, Inc. overall: Approximately 200 employees - Integrated Solutions Group: 9 employees - Senior Manager (1), Manager (1), Assistant Manager (1) - Age Range: Mostly veterans in their 30s and 40s (flat communication structure) Background of mid-career hires Our team is comprised of members with research experience at research companies and project management experience, as well as experience working with multiple stakeholders in sales, production, and event management. Examples of Successful Mid-Career Hires' Career Paths After joining the company, you will be responsible for project management while deepening your understanding of fieldwork research. After joining, you will play a central role in project progress management and quality and cost control. There are also cases where you will expand your role to team leadership, management positions, or related areas such as survey design and sales promotion. Mandatory Qualifications: Job Type/Industry Practical experience as a project manager or project manager in fields such as research, advertising, events, production, and marketing support (approximately 2 years or more) Skills /Experience Experience managing multiple projects simultaneously Experience coordinating and negotiating with internal and external stakeholders (sales, production, external partners, etc.) Practical experience managing schedules and costs using Excel or Google Spreadsheets Other Ability to balance quality, progress, and revenue with a focus on numbers and costs Comfortable communicating in English for work purposes Desired Qualifications: Job Type/Industry Experience working at a research company, research-related company, or related to fieldwork (CLT/HUT, in-store surveys, etc.) Skills/Experience Practical experience conducting offline surveys such as CLT/HUT, on-site surveys, and home use tests Experience directly negotiating and coordinating with clients Experience working with sales and planning departments to advance projects Experience managing and developing team members as a team leader or supervisor Experience working on workflow improvement, standardization, and efficiency Other Experience involved in survey design and reporting Practical experience responding to emails and meetings in English Other Information: Additional information on Location Futako Tamagawa Rise Office   21-1 Tamagawa 2-chome, Setagaya-ku, Tokyo Additional information on Secondment Rakuten Insight, Inc. Additional information on English Qualification English Requirement: Yes *TOEIC, TOEFL, IELTS, etc. *Details will be provided if you proceed to the selection process. Rakuten Group, Inc. Homepage Link - Benefits: https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #director #projectmanager #adandmedia #RakutenInsight

Job Description: Business Overview The FinTech Group Company provides a wide range of fintech (financial) services, including various payment services such as Rakuten Card, point programs, internet banking services, securities trading services, and insurance services. Rakuten's strength lies in providing various fintech services from online to offline.   Department Overview Rakuten Payment is the company responsible for payment services within the Rakuten Group. We provide payment services such as "Rakuten Pay" and "Rakuten Point Card," connecting merchant companies (stores where Rakuten Payment services can be used) with users, contributing to the promotion of a more convenient cashless society. The Customer Service Development Department is a division that develops cross-functional services for Rakuten Payment's merchant companies and internal use. We are consistently responsible for platform service development provided across each payment service, from the planning stage to post-release operations. We handle a wide range of services, including management tools for merchants to support business efficiency and sales improvement, AI-powered data integration platforms and fraud detection systems to support internal operations. Since we are not limited to specific businesses, we can acquire a broad range of market trends and business knowledge of Rakuten Payment services. It is a rewarding environment where you can contribute to the growth of the payment business by utilizing cutting-edge technology.   Department Mission Achieve a Win-Win-Win for payment users, payment merchant companies, and Rakuten Payment through innovative technology and customer-centric services. Position: Why We Hire We are recruiting individuals who can work with existing members to create services while incorporating new technologies to strengthen our organization as the services and products under our management expand. Position Details As a Product Manager, you will be responsible for the development and operation of products provided cross-functionally to Rakuten Payment's merchant companies and internally. You will conceptualize and plan products that can contribute to users and business, negotiate and discuss with various stakeholders, and promote product development in collaboration with engineers. After service release, you will contribute to product expansion by implementing measures to improve functions and increase usage rates. Team & Project Structure  Product Managers and engineers work as a united team (4 to 9 members per team), developing and operating services while being conscious of contributions to users and business. Nationality ratio: 60% foreign nationals, 40% Japanese Background of existing employees: Composed of members with various backgrounds, from junior to senior level, including those from ventures and SIers. - Number of products/services progressing simultaneously: approximately 10 services - Number of projects per service: 4-5 projects Scope of Responsibilities - Maximizing the value of products provided to users - Continuous product improvement - Project management (leading development projects) - Service operation after release   Mandatory Qualifications: - 3+ years of experience in web application development and operation - Experience as a Product Manager/Producer/Director for web services - Communication skills to involve stakeholders and move things forward - Ability to promote system development in cooperation with engineers - Individuals with a challenging spirit who can proactively carry out work - Experience in waterfall development - Experience in team management (including member development) - Experience in system development as an engineer   Desired Qualifications: - Experience in agile development - Experience in team management (member development) Project Appeal - Gain a broad perspective and diverse experience: Since you will be responsible for a wide range of Rakuten Payment services (Rakuten Pay, Rakuten Point Card, etc.) cross-functionally, you can gain a broad perspective and diverse experience without being confined to a specific area. - Consistently involved from planning to operation: Since you can be consistently involved in all stages of service development (planning, design, development, testing, release, operation), you can experience the sense of accomplishment of bringing your ideas to life. - Access and utilize cutting-edge technology: Since you can be involved in the development of data integration platforms and fraud detection systems utilizing cutting-edge technologies such as machine learning and AI, you can improve your technical knowledge and skills. - Large discretion and ability to act proactively: With large discretion and the ability to easily reflect your ideas and judgments in services, you can proactively promote services.   English/Japanese Usage Frequency Japanese usage frequency: - 90% of work is conducted in Japanese   English usage situations: - Communication with foreign national members and offshore members - Reading and creating technical documents Others Information:   Additional information on Location NBF Shinagawa Tower Additional information on Secondment This position will be employed by Rakuten Group, Inc. and seconded to Rakuten Payment, Inc. *For more details, please refer to the following page. ----------------------------------------------------------------------------   ▼ About Company    ・ History of the Rakuten Brand       ・ Rakuten Group as a Global Company   ・ Giving Back to Society     ▼ Latest Company News    ・ Press Release   ・ Investor Relations     ▼ Video Links   ・ Other Rakuten Group Activities     ▼ Conditions of Employment   ・ Rakuten Group Employee Benefits   ---------------------------------------------------------------------------- #engineer #fintechgroup #Product Manager #director #projectmanager #RakutenPay  #RakutenPayment Languages: English (Overall - 1 - Beginner), Japanese (Overall - 3 - Advanced)

Job Description: Business Overview Rakuten Group's mission is to " EMPOWERMENT through innovation and partnerships." Guided by our vision to remain a "Global Innovation Company," we offer a wide range of over 70 diverse services. These include e-commerce services such as the internet shopping mall "Rakuten Ichiba" and the travel site "Rakuten Travel," financial services like "Rakuten Bank," and professional sports, among others. Department Overview Facilities Management Department at Rakuten Group provides an environment where employees can maintain high productivity and maximize their performance. Going beyond simple office management, we are responsible for strategic office development and CRE (Corporate Real Estate) management that contributes to employee engagement and productivity improvement, powerfully supporting the overall business growth of the Rakuten Group. As a group headquarters function, we create guidelines for office selection and design for domestic and international group companies, realizing a globally unified Rakuten-style work environment. Furthermore, we are responsible for office planning, selection, and construction in line with business expansion, managing projects related to offices and real estate. This department plays a pivotal role in the comprehensive planning, development, and execution of all office construction, renovation, and relocation projects across the entire Rakuten Group's domestic footprint. Despite its "Construction Management" designation, our responsibilities encompass the full spectrum of project delivery as an in-house expert team. This includes strategic office design, detailed requirements definition, competitive bidding processes, meticulous construction supervision, and rigorous cost management. Our team is united in its commitment to continuous improvement, diligently applying the PDCA (Plan-Do-Check-Act) cycle to enhance efficiency and deliver increasingly superior outcomes. Given Rakuten Group's dynamic nature as a relatively young and rapidly evolving company, we constantly navigate new office establishments, consolidations, and closures. As such, our team is increasingly tasked with implementing highly cost-conscious and efficient solutions for all our upcoming projects. Position: Why We Hire We are looking for experienced office construction professionals and team managers to strengthen and expand the facility management functions we provide to the Rakuten Group and its affiliated companies. Position Details Specific Job Responsibilities - Office Design and Layout Management: Overseeing the planning, design, and optimization of office layouts to ensure efficient space utilization and a productive work environment. - Project Management for Office Construction and Renovation: Leading and managing various office-related projects, including new constructions, renovations, and reconfigurations, from conception to completion. - General Facility Management Operations: Performing a wide range of facility management duties, including but not limited to maintenance, vendor management, budget control, and ensuring compliance with safety and environmental regulations. Desired Candidate Profile - Adaptability & Resilience: Possesses the ability to continuously embrace challenges with flexible thinking, even in a rapidly changing environment and dynamic circumstances. - Proactiveness & Initiative: Capable of independently driving tasks forward in alignment with the organization's strategic direction. - Accountability & Commitment: Demonstrates a strong sense of responsibility, seeing tasks through to completion with unwavering dedication. - Strategic Business Acumen: Able to view outcomes from a broader organizational/corporate perspective, sometimes prioritizing collective results over individual achievements. - Flexibility & Responsiveness: Readily adapts and takes the lead in situations requiring the entire organization to prioritize and respond to top-down initiatives. Work Environment We welcome and value individuals from diverse backgrounds, including new graduates, second-career professionals, and mid-career hires, to thrive and succeed in our team. Mandatory Qualifications: -  Experience in coordinating construction projects from an in-house General Affairs (GA) perspective. Desired Qualifications: -   Experience in drafting drawings using CAD (AutoCAD). - Candidates with a degree in Architecture or experience in roles closely related to facility management are welcome. -   Holders of (or those planning to obtain) any of the following certifications:   Certified Facility Manager (CFM) First-class or Second-class Architect First-class or Second-class Construction Management Engineer (Sekou Kanri Gishi) Other Information: Additional information on Location Rakuten Crimson House (Tokyo) Additional information on Transfer In compliance with the standards set by Rakuten Group, Inc. #corporate   #HR #GA   #CorporateCommunications   #operationdiv

Job Description: Business Overview  The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units. Department Overview  The Cloud Management Department (CMD) leads Rakuten’s unified cloud infrastructure strategy by providing governance and essential tools to ensure seamless operation and high satisfaction among service providers and users. As the central point for strategy, planning, and process governance, we manage the cloud product portfolio, budgeting, quality, and security. Furthermore, we empower cross-departmental success through robust cloud foundation and management solutions. Position:  Position Details  The Horizon Foundational Services Group provides comprehensive cloud management solutions, with a specialized focus on building robust authorization services. By centralizing tenant management and fine-grained access control, we enable enterprises to securely allocate services and manage user permissions across platforms, ensuring high-standard security and operational efficiency. As a hands-on backend developer, you will use your development skills to build applications.  Responsibilities   - Develop software solutions, respond to requests for coding, testing, maintenance of software programs and systems.  - Collaborate with the team to deliver features with quality and speed.  - Take responsibility of the code, monitoring, troubleshooting, maintaining, bug-fix when needed, and improve existing software.  - Deliver secure, reusable and maintainable high code quality, based on specifications.  - Create and maintain technical documentation.  - Our Tech Stack: Golang, Python, Dgraph, Docker, Kubernetes, Jenkins.  Mandatory Qualifications:  - More than 3 years of backend development experience.   - Expert level in at least one of major/modern languages (e.g., Golang, Python, Java), with strong experience in Golang preferred. - Experience working with relational and/or graph databases Experience with containerization and orchestration using Docker and Kubernetes.   - Experience with CI/CD practices and tools (e.g., Jenkins, GitHub Actions).  - Bachelor's Degree (BS) in Computer Science or in related fields, or equivalent education and experience.  Desired Qualifications:  - Experience designing and building microservices in distributed systems.   - Proficient in scripting with Python or Bash.  - Familiarity with observability and monitoring tools (e.g., Prometheus, Grafana, ELK).   - Experience with IaC tools (e.g., Terraform).  - Experience with high performance benchmarking and optimization Understanding of IAM concepts and authorization.  #engineer #applicationsengineer #technologyplatformdiv

Job Description: Business Overview Rakuten Group’s mission is to contribute to society by creating value through innovation and entrepreneurship. Rakuten provides more than 70 services across a wide range of fields, including the following: internet services, such as e-commerce, travel, and digital content; fintech services, such as credit cards, banking, securities, e-money, and cashless payments; mobile services, such as providing a mobile carrier service; and professional sports. By seamlessly linking these services through Rakuten membership, we have formed a truly unique “Rakuten Ecosystem.” Department Overview Our division is in charge of human resources (recruitment, training, evaluation, labor relations, HRBP) specific to mobile business organizations. While collaborating with Rakuten Group's head office, the department can provide a one-stop solution for HR issues, planning, policies, operations, and workplace communication to solve problems in a workplace environment (mobile market, store operations, global development environment, and human resource structure). We organize organizations by area, such as recruitment, training, evaluation, labor relations, and HRBP, and provide opportunities for mutual understanding through cross-organizational cooperation, study sessions, and meetings. As an organization specializing in the talent acquisition area, we formulate and promote operations such as new graduate and mid-career recruiting, recruitment operations, and recruitment planning and strategy considering business conditions. Although there are many different types of operations, every one of us has an awareness of OPE (Operational Excellence) and is working to achieve greater efficiency and higher added value. We are an organization with a very positive attitude and high motivation to learn, and we provide an environment where our members can learn and be stimulated by each other's expertise. Position: Why We Hire To support Rakuten's rapidly growing and rapidly expanding mobile-related business, we are expanding our talent acquisition members. Position Details Mid-career recruiter for Rakuten Mobile/Rakuten Total Solutions/Rakuten Symphony position. With tasks ranging from hearing the hiring needs of the CS Division to job creation, population formation, interview handling, offer interviews, and other closing tasks. Mid-career recruiter will be responsible for the following: - Hearing of needs to the field - Creation of Job Description - KPI management - Agent management - Media management - Interviewing - Offer interviews - Candidate follow-up, etc. *Both Business and Engineering positions will be assigned. *In addition to the above recruiting duties, recruiting projects at overseas universities, etc. might be assigned. *In the future, there is a possibility for assigning as a management role in general human resources. Work Environment Full-time employees: 7ppl. Part-Time Employee: 1ppl. New Grads Mid Career(Recruiter) Mandatory Qualifications: - At least 3 years of experience in recruiting (including experience working for a recruiting agency) - Recruitment experience using agents/media - Experience in direct recruiting such as Bizreach/LinkedIn - KPI management - Able to work with others to drive the business forward. - Flexibility to work with others Desired Qualifications: - Interest in all aspects of human resource management - Experience in using Workday system - Experience in designing systems related to recruitment, such as the establishment of referral systems Other Information: Additional information on Location Rakuten Crimson House (Futakotamagawa Head Office Building) #business #corporate #HR #operationdiv Languages: English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview When people hear the name "Rakuten," they often immediately associate it with our e-commerce services such as "Rakuten Ichiba," "Rakuten Books," and "Rakuten Fashion." When you place an order on these services, it has become standard for the item to arrive at your doorstep the very next day. Have you ever wondered where these items are managed, how they are packed, and how they are shipped to you? This "behind-the-scenes" world, which is often invisible to our customers, is the core responsibility of EC Logistics team. 　 Department Overview We operate numerous warehouses across Japan, where we store and manage inventory for "Rakuten Books," "Rakuten Fashion," and "Rakuten 24," handling everything from inbound processing to outbound shipping. We also provide "Rakuten Super Logistics" as a service, where we manage logistics operations on behalf of merchants selling on Rakuten Ichiba. We, EC Logistics Development team build the systems that make all of these warehouse operations possible. If our systems stop, the items bought online cannot reach our customers. Logistics is the only point of physical contact with our customers, and our systems are not just "back-office tools" - they are the engines that create the actual customer experience. While managing these warehouse-side systems, our department is also responsible for critical features such as the "Estimated Delivery Date" displayed on Rakuten Ichiba, "Order Tracking" from purchase history, and delivery-related notifications. In short, we, EC Logistics Development team develop and operates the systems that underpin the entire logistics infrastructure of the Rakuten Group. - To optimize and realize a logistics experience where customers can get "what they want," "when they want," and "where they want," by leveraging IT and logistics - To provide logistics functions that maximize user convenience and create an environment where customers can enjoy shopping on Rakuten as a true experience - To solve logistics challenges for Rakuten Ichiba merchants and support them in improving operational efficiency and maximizing their sales - To resolve technical debt in our logistics systems and ensure stable operations, thereby building a solid foundation that supports the growth of Rakuten Ichiba and beyond Position: Position Details In this position, you will lead a team of approximately 10 full-time employees within the system development department responsible for Rakuten Group’s logistics services and logistics-related data/API services. As a Group Manager, you will demonstrate strong leadership while overseeing the end-to-end management of our systems, including projects, products, quality, costs, and personnel. - As a Group Manager, you will actively participate in determining the direction of projects and products, managing your team with full responsibility in terms of QCD (Quality, Cost, and Delivery) - You will take the initiative to collaborate and negotiate with internal and external stakeholders to ensure the timely delivery of high-quality outputs - You will consult with business-side members to prioritize development tasks - from planning to service launch - and take ownership of the delivery - You will foster the growth of the entire group by hiring and mentoring the next generation of leaders - Manage the budget and execution for the assigned group, and handle internal reporting and compliance requirements 　 Work Environment The entire department consists of approximately 200 members across Japan and overseas. You will be leading a group of about 15 professionals. Many of our members joined us with backgrounds as product managers or engineers in various fields. Interestingly, over 70% of them had no prior experience in logistics before joining, and they successfully acquired the necessary domain knowledge after joining our department. We primarily utilize the internal Private Cloud environment, with some resources on Public Cloud. 　 Mandatory Qualifications: - Over 10 years of experience in software development - Over 5 years of experience in product management or project management - Over 3 years of people management experience for engineers - Strong communication and negotiation skills to work effectively with stakeholders - Ability to think about maximizing customer satisfaction and clearly define a product vision - Ability to research and adopt appropriate technologies to provide innovative products - Ability to handle unexpected accidents and incidents - Experience in budget management - Business-level Japanese proficiency Desired Qualifications: - Knowledge of the logistics industry - Experience providing E-commerce services (B2C, C2C, B2B2C) - Business-level English proficiency 　 Other Information: Additional information on Location Rakuten Crimson House (Head office) Additional information on Transfer No relocation required. However, domestic business trips to warehouses across Japan may be required as needed 　 Additional information on English Qualification TOEIC Score 800 above or possess equivalent abilities #engineer #logistics #SCM #commerce

Job Description: Business Overview The marketplace business is centered around "Rakuten Ichiba," the founding business of Rakuten.   Since our establishment in 1997, guided by our mission to "empower people and society through innovation," we have built a platform that allows anyone to conduct business freely, transcending the limitations of traditional commercial spheres. Today, it has grown into one of the largest e-commerce sites in Japan, delivering the ""joy of shopping"" to users nationwide and continuing to evolve as an essential infrastructure that supports the Japanese consumer experience.   Department Overview "ROOM" is a shopping SNS on Rakuten Ichiba centered on the concepts of "discovery" and "empathy." https://room.rakuten.co.jp/   We are going beyond the framework of a mere affiliate platform to create a new experience where users' passions can inspire the purchasing decisions of others. By leveraging the enthusiasm of influencers to connect fans with merchants on Rakuten Ichiba, we are expanding a "social commerce ecosystem" and further evolving the Rakuten shopping experience into something even more enriching.   Position: Why We Hire ROOM is currently evolving from a traditional affiliate platform into a phase where it provides advanced marketing solutions to merchants on Rakuten Ichiba.   In this growth phase, we are looking for marketing professionals who can strategically lead a new purchasing experience on ROOM by combining the ""enthusiasm"" of influencers with Rakuten’s "vast purchasing data."   ・Taking on challenges in one of Japan's largest economic ecosystems: You will have the opportunity to design and execute large-scale marketing strategies by integrating Rakuten’s vast purchasing data with the unique social media data of ROOM.   ・Creating a system that turns "passion" into value: Going beyond mere ad operations, you will visualize the "enthusiasm" expressed by influencers. You will be involved in building a system with significant social impact that matches products from our merchants with users in the most optimal way.   ・Cross-functional organizational experience: You will collaborate with a wide range of stakeholders, including product development, sales, and media operations. By leading projects as a driver of business growth, you will be able to cultivate a perspective close to that of management.   Position Details ・Formulation of Marketing Strategies: Planning and executing medium- to long-term growth strategies in the SNS and affiliate marketing sectors.   ・Planning and Execution of Influencer Marketing: Building processes for influencer acquisition and development, as well as planning promotional campaigns for tenant merchants.   ・Data Utilization and Campaign Optimization: Driving the entire process from designing marketing funnels to conducting performance analysis based on data and proposing improvements.   ・Stakeholder Management: Collaborating closely with sales departments and product teams to resolve bottlenecks and implement new initiatives for service growth.   Work Environment Approximately 20 members (2 managers, 3 assistant managers). Members around the age of 30 are playing a central role.   ・Autonomous career development: In a rapidly changing market, it is an environment where you are encouraged to discover issues yourself and act proactively toward solving them. ・Learning-oriented culture: A culture that "welcomes challenges" is deeply rooted, where we actively incorporate the latest marketing trends and repeat experiments and verifications without fear of failure.   ・Planning and operation of a comprehensive beauty website   ・Promoted to Assistant Manager within three years of joining, currently contributing as a business strategy planner   Mandatory Qualifications: ・Experience in planning and operating influencer marketing (3+ years) ・Experience in driving results through data analysis and measure optimization based on KPIs ・Project management skills to involve diverse stakeholders (internal and external) ・Management experience in leading teams or external partners   Desired Qualifications: ・Knowledge of affiliate marketing (designing for ROI maximization) ・Relationships with major influencer agencies and casting companies ・Experience in UGC activation and fostering fan communities ・Proven track record of maximizing sales in marketplace-type e-commerce   Other Information: Additional information on Location 1-14-1 Tamagawa, Setagaya-ku, Tokyo   Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.   Rakuten Group, Inc. Homepage Link ・Benefits: https://corp.rakuten.co.jp/careers/benefit/ ・Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed ・Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/   #business #strategyplanning #DigitalMarketing #ProductMarketing #commerce #RakutenIchiba Languages: English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other. *Our Businesses Key Figures https://global.rakuten.com/corp/careers/services/ Department Overview This is the New Business Development department within the Group Company Division.* *A department that reports directly to senior management and is responsible for creating new businesses and formulating and executing strategies for large-scale, cross-organizational projects involving the entire group. We are seeking team members to help drive the business of Rakuten Anshin Signage, the newest service among the more than 70 services offered by the Rakuten Group. Position: Why We Hire To drive further growth in our Store AI Solution business and expand the adoption of our services, we are seeking a Customer Success Manager to lead upselling and cross-selling efforts with existing customers. ・Attractive business or organizational phases └ You can experience the 0→1 and 1→10 phases of a new business ・Attractive autonomy and organizational culture └ You’ll enjoy a high degree of autonomy in an environment where you can take ownership and work proactively ・Career progression (skills gained and career paths) └ You can gain experience in a wide range of roles-such as business planning and service planning-while building your customer success expertise └ Since the business is in an expansion phase, there is a high likelihood of advancing to a managerial position ・Differentiation from Competitors (The Appeal of Leveraging This Business and Rakuten Group Resources) └ You’ll frequently collaborate with various Rakuten Group companies, such as Rakuten Payment and Rakuten Mobile, enabling you to achieve customer success by integrating with the Group’s diverse services   Position Details We aim to solve challenges in the retail industry using AI and the latest technologies. Manage customer success operations for large and mid-sized companies that have already implemented AI solutions Work Environment ・Team Size: A small, elite team consisting of 13 members ・Age Range: Primarily in their 30s ・Percentage of Mid-Career Hires: 100% Our team members have joined us after successful careers at foreign-affiliated consulting firms, foreign-affiliated IT companies, major IT firms, foreign manufacturers, general trading companies, and major financial institutions. Joined as a sales representative and subsequently transitioned to business strategy planning Mandatory Qualifications: Candidates who have consistently resolved customer challenges in a corporate sales or customer success role. Additionally, candidates who have achieved a high level of success in upselling and cross-selling after resolving customer challenges (approximately 5 years of experience required). Desired Qualifications: ・Sales and customer success experience in the retail industry ・Experience negotiating with executive-level management at large corporations ・Individuals who want to make society better through the services they provide ・Individuals who want to work in an organization that feels like a startup, even though it is a large company ・Individuals who want to provide a variety of solutions across multiple industries, rather than offering a fixed solution to a specific industry ・Individuals who want to enjoy their work by proactively creating opportunities, rather than simply completing assigned tasks Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Related Pages ・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ ・Employee Conditions: https://global.rakuten.com/corp/careers/information/ ・Culture: https://global.rakuten.com/corp/careers/culture/ #business #consultingsales #groupcompanydiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten Group's mission is to "empower people and society through innovation." Domestically and internationally, the Rakuten Group provides over 70 services across a wide range of fields, including internet services such as e-commerce, travel, and digital content; FinTech (financial) services like credit cards, banking, securities, e-money, and smartphone payment apps; mobile services including a mobile carrier business; and even professional sports. By organically connecting these services around a membership centered on Rakuten members, we have formed a unique "Rakuten Ecosystem" that is unlike any other. Department Overview We are an eBook store that offers a wide range of eBooks, including comics, novels, and business books, as well as eBook readers. In the Marketing Section, we are responsible for a broad set of missions, including increasing service awareness, nurturing customers and improving customer satisfaction, and maximizing GMS.  We plan and execute a wide variety of initiatives and continuously measure and evaluate their effectiveness. ▽Examples of Marketing initiatives ・User nurturing（Max 15%OFF coupon） https://books.rakuten.co.jp/event/e-book/camp-bulkcoupons01/ ・Kobo original campaign planning（anniversary campaign） https://books.rakuten.co.jp/event/e-book/2026/camp-anniv14-ajp2t/ ・New user acquisition（70x more point up ） https://books.rakuten.co.jp/event/e-book/camp-newpoint/ ・CRM（LINE official account、LINE stamp project） https://www.instagram.com/p/DPfgJwTk1nL/ ・Awareness（Official X, Instagram account ） https://x.com/Rakuten_Kobo https://www.instagram.com/rakuten_kobo Position: Why We Hire At Rakuten Kobo, we place strong emphasis on customer-centric marketing—enriching each individual user’s reading experience and creating new opportunities for discovering books. We are looking for someone who can plan and build a customer development (nurturing) program to deepen and extend our relationship with users, and who can also lead the ideation and execution of initiatives that enhance user loyalty without being constrained by existing frameworks. Manager Candidate We are seeking a candidate who can serve as the command center of the Marketing Group—handling not only strategy development and building the execution structure, but also people management. Marketing Specialist As a key driver of CRM initiatives to accelerate growth, you will repeatedly conduct rigorous hypothesis testing based on data analysis. We are looking for someone who can promote the development of the customer nurturing program, while also taking on the development and coaching of promising junior team members.You will work with the team to develop and roll out initiatives that contribute to the service’s growth by leveraging a wide range of assets both within and outside the Rakuten Group. Position Details ▽Manager Candidate Define marketing KPIs aligned with business goals and manage KPI performance (plan vs. actual tracking) Lead projects directly while promoting knowledge sharing within the team and developing/supporting team members Optimize budget allocation ▽Marketing Specialist Plan, design, and execute CRM programs centered on users’ reading experience Plan and operate initiatives such as coupons and points, as well as email campaigns and other user communications Identify user insights through data analysis and design initiatives to increase engagement Raise the team’s overall analytical and operational capabilities through collaboration with junior members Improve operational workflows to ensure stable execution Work Environment ▽Kobo Japan Team size Kobo Japan Division (total): ~35 people Marketing Section: 7 people ▽Kobo Japan Team member's background In the Kobo Japan Division, we have team members with a wide range of backgrounds. Alongside people who joined the Rakuten Group as new graduates, we also have colleagues with deep industry expertise from publishing and subscription services, as well as professionals who previously worked in marketing consulting, social media advertising agencies, web design, and other specialized fields. Everyone brings their own strengths and contributes in their respective roles. ▽A Culture That Welcomes Challenges We welcome people who can think independently and take action. In a fast-paced environment where you can work directly with business decision-makers and iterate quickly through hypothesis testing, you will have opportunities to take ownership in building new customer nurturing programs and developing the team. Mandatory Qualifications: ▽Manager Candidate -Experience managing a marketing team (3+ people) or experience serving as a project lead -Experience developing strategies based on quantitative data and successfully executing them ▽Marketing Specialist -Hands-on experience in web marketing (3+ years) -Proven experience improving performance metrics using analytics tools such as GA4 and Looker Studio Note: After joining, you will use internal analytics tools rather than external ones. Desired Qualifications: English proficiency: Business-level communication skills Experience working in e-books, subscription services, or e-commerce ▽Manager Candidate Someone who respects each team member’s strengths and enjoys maximizing overall team performance Marketing experience in e-books, subscription services, or e-commerce ▽Marketing specialist Experience using CRM tools to drive LTV improvement initiatives A self-starter who also enjoys sharing know-how with others and delivering results as a team Other Information: Additional information on Location Rakuten Crimson House  1-14-1 Tamagawa, Setagaya-ku, Tokyo #business #marketing #PR #internationalandsports #RakutenKobo Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten is one of the biggest marketplaces of Japan and is the largest internet ecosystem with a wide range of services ranging from e-Commerce, Travel, Banking, Fintech, Food Delivery, Golf, Insurance, Instant Messaging, Mobile Network etc. Rakuten has over 140 services globally. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company. 　 Department Overview Search Department (SED) is part of the AI Engineering Supervisory Department (AIESD) under AI & Data Division (AIDD) in Rakuten. Search Department focuses on Search, Discovery, and Navigation experience for users of Rakuten. We in Search Department help demand meet supply through our services that are engineered for scale, performance, and ease of use. We support 20 plus Rakuten Businesses across three different continents, 50 plus user functions and over a billion active users annually generating over two Billion dollars in revenue directly from us. The Booking Service Search group is responsible for delivering mission critical Rakuten Travel and Leisure businesses.  Position: Why We Hire We are responsible for the reliability of large-scale distributed Search platform that empower one of the biggest e-commerce of Japan and enables Rakuten ecosystem services worldwide. Rakuten Search Department is constantly striving to challenge what existing search technologies can do and going beyond. We are looking for a highly motivated site reliability engineer with commitment to customer satisfaction and a strong desire to create highest-quality Search platform for Rakuten Services. Position Details Responsibilities (includes but are not limited to): - Take part in the design and deployment of production environment for new clients, from hardware to service level - Actively monitor production system, including on-call - Quickly react to issues, report, triage, troubleshoot and assist peers - Handle operations like Production releases, including nighttime operations - Drive continuous improvement of our tooling and automation stacks through innovation and collaboration - Collaborate with product managers, software engineers, and quality assurance teams to identify testing requirements, design and conduct relevant plans (including performance, security, fire drills) Mandatory Qualifications: - More than 8 years of work experience working in IT  - Excellent problem solving and troubleshooting skills - Excellent teamwork and communication skills - Strong Linux experience with understanding of system performance and reliability - Experience analyzing and tuning performance of distributed systems - Experience deploying and using configuration management tools (e.g., Chef, Ansible) - Experience with observability tools (e.g., Prometheus, Grafana, Loki) - Experience with container technologies and orchestration (Kubernetes) - Experience automating tasks using shell scripts and/or Python - Strong understanding of computer networking and common protocols - Experience managing services built with Java Desired Qualifications: - Experience automating processes for software testing and deployment (Jenkins) - Experience working with Spark, Solr, Cassandra, or Kafka - Experience with cloud storage solutions (Ceph, S3, MinIO) - Experience working with a Git-based workflow - Software development experience Other Information: Additional information on English Qualification English (Overall - 3 - Advanced) #engineer #infrastructureengineer #applicationsengineer #aianddatadiv

Job Description: Business Overview Rakuten Group’s basic management philosophy is to “empower” people and society through innovation. Including the internet shopping mall "Rakuten Ichiba", EC services such as travel booking site "Rakuten Travel", financial services such as "Rakuten bank", mobile communications, such as professional sports, offers more than 70 diverse services. Commerce & Marketing Company provides a wide range of services that make daily life more enjoyable and convenient, focusing on internet services related to shopping, lifestyle, and leisure. Our e-commerce business, centered on Rakuten Ichiba, has successfully scaled its international merchant support system. As of September 2025, we are proud to serve over 1,000 overseas merchants, while our gross merchandise value continues to see impressive double-digit year-on-year growth. Department Overview Finance & Accounting Division is composed of seven departments: Finance, Tax, Controller, Group Accounting, IR, Finance & Accounting Strategy, and Rakuten Symphony Finance & Accounting Management. Its mission is to oversee all finance and accounting functions across the entire Rakuten Group. Another key mission is to establish and maintain robust global finance and accounting governance by dispatching finance and accounting leaders to our regional headquarters and key subsidiaries overseas. Position: Why We Hire We are looking for a strategic finance leader to drive the launch and expansion of our new business in China. Reporting directly to the CEO of our China subsidiary, you will oversee all financial and accounting operations. Additionally, as a key member of Financial and Accounting Division at our headquarters, you will play a pivotal role in supporting the growth of our global business from a financial perspective. - Serve as the CFO or Head of Finance for our Shanghai-based subsidiary, providing financial leadership and operational oversight. - As an integral member of Financial and Accounting Division at HQ, contribute to global growth strategies through financial planning, analysis, and accounting excellence.   Appeal - As a Finance Lead, you will have significant autonomy to drive the launch of our overseas business. - Simultaneously, as a key member of the Finance and Accounting Division, you will oversee financial governance across the entire group. Position Details Key Responsibilities As CFO or Head of Finance/Accounting for the Chinese subsidiary: - Establishment of end-to-end financial and accounting processes for the Chinese subsidiary. - Development of governance frameworks for financial and accounting operations. - Comprehensive management accounting, including budget planning and variance analysis (FP&A). - Strategic support for the expansion of the e-commerce business in the overseas market. Work Environment Background of Mid-Career Hires - Experience in finance and accounting at listed companies. - Subject matter experts in accounting and tax. - Professionals with a background in consulting. Career Path Examples of Successful Hires - CFO of overseas subsidiaries or regional headquarters after gaining experience across multiple departments. - Head of Finance/Accounting Department. - Director of a domestic subsidiary. Mandatory Qualifications: - Experience in doing business in China and a certain level of knowledge of local business practices. - Management for financial accounting including monthly and quarterly financial results. - Negotiate with business representatives, legal affairs, and other specialized departments on behalf of accounting. - IFRS and tax expertise. - DX experience, or willingness to challenge Desired Qualifications: - Deep expertise in the Chinese e-commerce market. - Ability to communicate in Chinese. - Proven experience in managing a team of 10+ employees. Other Information: Additional information on Location Tokyo *This position is expected to involve working in China on a business trip basis. Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. *If your TOEIC score at the time of the job offer is 600 or higher but less than 800, you will be hired as a contract employee. Related Pages - Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ - Employee Conditions: https://global.rakuten.com/corp/careers/information/ - Culture: https://global.rakuten.com/corp/careers/culture/ #corporate #finance #accounting #financeandaccountingdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba”, online travel service “Rakuten Travel”, online banking service “Rakuten Bank” and others including pro-sports businesses and telecommunication businesses. Department Overview We are providing legal support in a wide variety of Rakuten group services including e-commerce, digital contents, financial services and others, and supporting new service launces and acquisitions which actively continue to take place all over the world. Through our daily jobs, we can find exciting opportunities in the field of Rakuten group businesses and many chances to work on laws and regulations both of Japan and other countries in the world. Position: Why We Hire We welcome any persons who will find it exciting to work proactively to prepare for any challenging business risks along with our business expansion and globalization. Position Details Business Legal We will provide legal support in each business field at every stage, such as changing services and launching new services, in addition to existing services. Rather than responding passively to requests from business divisions, active involvement is required, such as designing contract relationships while considering the overall picture of the transaction, and involving the parties concerned to lead to the resolution of the case with a sense of speed. Depending on aptitude and circumstances, you may be assigned to the Corporate Legal Division within the department or to the legal department of a group company (on loan). Mandatory Qualifications: - Individuals with corporate legal practice experience (approximately 7+ years) or legal practice experience with a bar license (approximately 3+ years) - High level of self-motivation and strong communication skills with diverse stakeholders - Critical thinking skills and problem-solving skills Desired Qualifications: - Experience in Internet or Web business industry - Experiences of governmental/administrative regulations - Experiences of legal support for M&A, or litigations   #corporate  #legal #IP #audit  #operationdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten is an EC company that owns Japan's largest platform called Rakuten Ichiba. The business model of Rakuten Ichiba is BtoBtoC, and Client Stores, Society and Rakuten Group work together as a unity. We cooperate and enlarge on the Rakuten Ichiba Platform. 　 Department Overview Rakuten Group's EC First Party Development Department (ECFD) has several B-to-C businesses that will drive Rakuten business. The following services are currently operated by ECFD. ・Rakuten Fashion ・Rakuten 24, Rakuten 24 Express ・Rakuten Mart, Rakuten Zenkoku Super ・Rakuten Bic In the development of ECFD, we keep our eyes on the services along with the business, and we can propose, develop, and verify the effectiveness of the services by ourselves. You can acquire specialized and professional engineering skills related to e-commerce. Position: Why We Hire In recent years, our services have grown significantly each year and we have a number of projects to improve and enhance our services, requiring additional application engineering leaders. 　 Position Details - Define and define requirements, design and manufacture (including external vendor management), and provide technical lead for projects in application development - As a technical lead, lead the design and development of applications in collaboration with PDM, internal members, and collaborating vendors. - As a core member of the project, monitor system stability and performance, optimize performance, design and maintain system architectures, refactoring, optimization, and troubleshooting. This position provides the opportunity to gain extensive knowledge and experience in the development of back-end systems, including batch processing and APIs to handle core processes such as order management and inventory. 　 Work Environment The development organization of the EC First Party Development Department (ECFD) is divided by the services and products for which they are responsible, with a total of over 100 engineers. In addition to new graduates, there are many members from SIer and other business companies, and the team consists of a wide range of ages, from young people aiming for growth to mid-career members leading the business. We have people from various backgrounds, including foreign nationals, who are active in the company. This time, we are looking for a tech leader class who can lead web application development from the upstream process to the release. Java/Spring, OracleDB, Redis, Git, Kubernetes/Docker, Jenkins, Gradle/Maven, Grafana/Prometheus, Sentry 　 Mandatory Qualifications: - 5+ years of experience developing and operating on large-scale systems using Java (SpringBoot) - 5+ years of practical experience in web application design, code review, tuning, performance improvement, and architecture improvement - 5+ years of practical experience with DB schema design and application with external system integration - 5+ years’ experience in Web API design and development 　 Desired Qualifications: - Experience in selecting and implementing technology stacks to solve problems - In-depth knowledge and experience with MicroService, Kubernetes+Docker - In-depth knowledge and implementation experience with test automation - Experience for SAP or Dynamics365   Others Information: Additional information on English Qualification TOEIC score 800 above #engineer #frontendengineer #webdeveloper #commerce  #RakutenFashion #Rakuten24 Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 3 - Advanced)

Job Description: Business Overview Rakuten Group's basic management philosophy is to empower people and society through innovation. The Commerce & Marketing Company operates e-commerce services such as Rakuten Ichiba, an Internet shopping mall, Rakuten Travel, an online travel booking site (OTA), and Rakuten GORA, one of Japan's largest golf course reservation sites, which has one of the largest market shares in the industry. and operates the largest golf course reservation site in Japan. Department Overview The Human Resources Department of the Travel & Mobility Business is taking on a variety of challenges in cooperation with management to achieve Rakuten Travel's goal of becoming the No. 1 OTA (Online Travel Agent) in Asia. *Rakuten Travel: https://travel.rakuten.com In order to further promote the growth of both domestic and international business, I plan and execute various HR measures and take on the challenge of working with each business and corporate organization as One Team to achieve the mission of the business. 　 Position: Why We Hire The Human Resources & General Affairs Office handles all human resources-related tasks such as recruitment, talent management, training, payroll, and labor relations as the business HR. We also conduct Employee Engagement Surveys (employee satisfaction surveys) on an ongoing basis, and through the results of these surveys, we are actively engaged in improvement activities, such as discovering organizational issues and planning solutions. We are planning to increase the number of employees to strengthen our organization for further business expansion. Position Details As a member of the Travel & Mobility HR team, you will be responsible for supporting the achievement of business goals from an HR perspective. - The role will be responsible for the planning and execution of HR plans to solve urgent and critical issues for both management and business sites in collaboration with the business units. - Deliver HR policies to each business in accordance with the direction of the Human Resources Division, and collaborate with divisional HR and general affairs staff. - Collect and analyze HR data in the Travel & Mobility business. - Organize issues and consider measures to address them. - Develop and manage KGI and KPI in the HR strategy, and take action on them. - Implement HR policies at overseas offices and perform general affairs duties. *This is an opportunity to work in close proximity to the business, so you will be able to experience both business growth and personal growth. Work Environment There are 18 people in the Human Resources and General Affairs Office (including managers), and the ratio of men to women is about 50/50. 　 Mandatory Qualifications: - Excel (level of ability to use basic functions). - A positive attitude to change and the ability to act flexibly and quickly. - Ability to communicate with related departments, colleagues and employees with hospitality. - The ability to find issues on your own, organize information, make proposals, and realize them. Desired Qualifications: Experience in human resources. Others Information: Additional information on Location Rakuten Crimson House 　 Additional information on English Qualification TOEIC score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. 　 #corporate #HR #GA #CorporateCommunications #commerce #RakutenTravel Languages: Japanese (Overall - 4 - Fluent)

Job Description: Business Overview "Innovating Asset Building" - Creating the future as the financial hub of the Rakuten Ecosystem. Rakuten Securities is a core internet brokerage firm within the Rakuten Group, which operates over 70 services globally. Our goal goes beyond providing financial products; we aim to merge the Rakuten Ecosystem's vast data with cutting-edge technology to transform "asset building" into a seamless, everyday activity for everyone. - Fusion of User Base and Technology: By seamlessly connecting the Rakuten Ecosystem's extensive data with financial services, we create unique user experiences unmatched by traditional brokerages. We continue to set new industry standards through asset formation support (NISA, iDeCo), AI-driven investment solutions, and partnerships with IFAs. - The Frontline of Transformation: We are currently undertaking a massive core system overhaul alongside a radical reconstruction of our "next-generation development process" based on AI. We are in an exciting phase for engineers and PMs, involving legacy modernization and the evolution of AI-driven development styles. - Responsibility and Authority: We maintain the robustness of critical social infrastructure while realizing high-speed new development. Rakuten Securities offers the unique opportunity to achieve this difficult balance using the group's solid network and the latest technology stack. Department Overview Redesigning the development process for financial infrastructure with AI. Our mission is to evolve the entire development lifecycle of Rakuten Securities services (Web, Apps, and Core Systems) into an "AI-Driven" ecosystem. We aim to go beyond simple efficiency and establish a "new standard of development" where AI guarantees both quality and speed. From front-end to back-end, you will implement AI as a "development partner" rather than just a tool, working closely with our development partners. - Social Implementation of Large-Scale Financial Infrastructure x AI: Serving 14 million accounts, our services are essential social infrastructure. In this high-robustness environment, you will take on the challenge of implementing the latest LLMs and AI Agents to fundamentally transform our development practices. - Shift from "Coding" to "AI Conducting": Move from a style based on coding volume to one based on design philosophy and architecture, maximizing AI capabilities. You will build your career while experiencing "next-generation engineering," where you ensure the quality of AI-generated code and build complex systems alongside AI. Position: Why We Hire Join us in creating the "new standard of AI-powered development" from the front lines. At Rakuten Securities, we are currently experimenting with embedding AI not just as an auxiliary tool, but directly into our development processes. While traditional methods of manual specification writing, coding, and reviewing are reliable for large-scale financial systems, they require further updates to meet the speed and evolution demanded today. We aim to build an "AI-first development structure." Led by our engineers, we are redesigning workflows - such as consistency checks in requirements, code generation, and automated testing - using GitHub Copilot and various LLMs. - Field-Led Process Innovation: We are looking for members who can rewrite development rules and workflows at a practical level, focusing on how to maximize development quality and speed through AI integration. - Bridging Technology and Practice: How do we implement new AI technologies into the robust, high-security environment of a financial system with hundreds of millions of transactions? We seek individuals who can engage with engineers and spread this new development style with conviction. Position Details - AI-Driven Modernization of Front-end Development: Accelerate implementation and improve quality in Web services and apps like "iSPEED" by using AI as a partner. You will optimize code generation with development partners, using tools like GitHub Copilot to streamline component design and UI implementation. You will establish a new workflow that not only increases speed but also ensures the quality of AI-generated code, significantly shortening the UI/UX improvement cycle. - AI Integration in Back-end and Core Systems: Implement AI-assisted design and automated testing to balance efficiency and robustness in back-end and core systems. You will integrate the analysis and documentation of complex legacy code and the consistency checking of specifications via LLMs into daily processes. By collaborating with development partners and leveraging AI-generated test code and analysis results, you will build a system that achieves both stable operation and rapid development. - Organizational Deployment of "AI-Driven Development": Beyond project management, you will deploy successful practices across the entire organization to update our development culture. Through sharing know-how, effective prompts, and hosting workshops, you will create an environment where engineers can naturally master AI. As a commander, you will transform the productivity of the entire development process from front-end to back-end. Work Environment Team Member 10 Note: This development environment is current as of May 2026. - AI Development Support & Integrated Environment: GitHub Copilot is standardized for all engineers, and the use of AI-native editors like Cursor is encouraged. We have also built a secure, internal LLM environment for daily large-scale code analysis, design support, and documentation generation. - Cloud, Infrastructure, & Automation: Based on a hybrid cloud environment (AWS/Azure/GCP), we promote IaC via Terraform and Ansible. We have thoroughly automated processes from infrastructure to applications, including AI-driven test automation and quality checks within GitHub Actions CI/CD pipelines. - Development & Project Management: We actively use Jira, Confluence, Miro, and Slack, incorporating AI for automated summarization and task visualization. We also build workflows with development partners for real-time technical documentation cross-referencing and design consistency checks via LLMs. - Freedom to Select Technology and Take Challenges: We have a culture where the team leads the verification of new AI tools and libraries to promote "AI-Driven Development." You will have the autonomy to immediately prototype ideas like "Can we make this more efficient using AI?" and deploy them into production. Mandatory Qualifications: - 5+ years of practical software engineering experience. - Experience in design and implementation for Web or mobile app front-ends, or back-ends. - Proven track record of autonomously optimizing development processes and solving technical challenges, beyond just writing code. - Practical experience using AI development tools such as GitHub Copilot, Cursor, or ChatGPT for coding, refactoring, and test generation. - Ability to learn and validate new technologies quickly, with a proactive mindset to apply them to solve on-site business problems. - Deep understanding of the development lifecycle (SDLC), including CI/CD and automated testing, with a focus on leveraging AI for efficiency and automation. Desired Qualifications: - Experience in financial or securities system development (focus on robustness and security). - Practical experience in "AI-Driven Development" (e.g., test automation, documentation automation, or AI agent workflow construction). - Experience in project leadership or team management (PM experience is a plus). - Experience in automating infrastructure and environment construction using container technology (Docker/Kubernetes) and IaC (Terraform/Ansible). Other Information: Additional information on Location Rakuten Crimson House Aoyama 2-6-21, Minami-Aoyama, Minato-ku, Tokyo Additional information on Secondment You will be seconded from Rakuten Group, Inc. to Rakuten Securities, Inc. Additional information on English Qualification TOEIC Score exceeding 800 ※If you do not currently have a TOEIC score, you will be required to obtain one after joining the company. #engineer #applicationsengineer #AI #frontendengineer #webdeveloper #RakutenSecurities Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview The Marketplace business is the development of Rakuten Ichiba, the founding business of Rakuten. Rakuten Ichiba, founded in 1997 and continuing to this day, embodies Rakuten's mission of "empowering people and society through innovation," and has created a system that allows people who are good at business to easily open stores beyond the limits of the business sphere, delivering the joy of shopping to users throughout Japan. We are now one of the largest EC companies in Japan.Today, Rakuten Ichiba has grown to become one of the largest e-commerce sites in Japan. 　 Department Overview In order to expand sales of Rakuten Ichiba, which is the core service of the Rakuten Group, we will make it possible for more users to come to Rakuten Ichiba and enjoy shopping through marketing activities and become fans of Rakuten Ichiba through that experience. Our mission is to promote alliances with external media and contribute to the growth and development of Rakuten Ichiba. Position: Why We Hire In the recent situation where the importance of SEO is increasing along with the evolution of Google search results, we would like to increase the number of personnel in order to further accelerate our diversifying activities. 　 Position Details You will be involved in the work of maximizing SEO traffic to Rakuten Ichiba through the planning, promotion, and implementation of SEO measures. The role of the SEO specialist is to contribute to the growth of the business by planning SEO measures based on the business strategy and driving and implementing the measures by coordinating with related developments such as Tech Unit and Creative Unit. Business details - Planning strategies and measures based on various surveys and data analysis - Definition of project requirements, proposal, and acquisition of approval - Project promotion and management in cooperation with related departments such as Tech and Creative Units - Effect measurement and propose improvement actions based on the access analysis after release - Monitoring/analysis/problem extraction of inflow condition Flow after joining the company You will be in charge of existing SEO projects, and you will get familiar with our services and operations, focusing on project proposals and management. In addition, you will proceed with consideration of new proposals based on the current situation and med -long term strategies. 　 Mandatory Qualifications: - SEO work experience as a consultant or in-house PIC - Experience in planning and proposing SEO measures - Experience in technical search engine optimization (technical SEO) - Experience in project management - Practical experience in access analysis using Google Analytics, etc. - Knowledge of general web technology (HTML, CSS, JavaScript, etc.) Desired Qualifications: - SEO work experience on EC site or large-scale site - Experience in formulating SEO strategies - Experience in content planning, production, and management - Team management experience - Experience in extracting and analyzing data using SQL such as BigQuery - Development and restrictions experience of HTML/CSS and JavaScript - Experience in UI/UX design Others Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo 　 Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country *TOEIC Score of 600 or higher is acceptable for fixed-term employees. In this case, it is necessary to achieve a TOEIC Score exceeding 800 after joining Rakuten in order to be eligible to become a regular employee. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. 　 #business #marketing #PR #commerce #RakutenIchiba Languages: English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)

Job Description: Department Overview The Life & Leisure Service Development Department (LLSD) is handling a lineup of lifestyle and leisure related services, some of them being category leaders in the Japanese market. We aim at growing globally and becoming world leaders through innovation and technology. In order to achieve this, we are now looking for globally minded engineers to contribute to the development of our services. Here are some of the services we are handling: Rakuten GORA : Golf course reservation service Rakuten Beauty : Salon reservation service Rakuten Car : Automotive-related services Position: Why We Hire Services in LLSD are growing rapidly hence to support the business growth we need to have a robust and scalable system. Additionally, we are committed to give the best user experience on our services. That requires a bigger team and a high level of engineering skill. With this goal we are planning to increase the number of employees. Position Details We're looking for a Software Developer to design and build features across the GORA platform - Japan's leading golf course reservation service. You will work on a backend that handles reservations, player profiles, swing analysis, scoring, rewards, and course data for millions of golfers. The system is a growing microservice architecture with async data flows at its core. Day to day you will design and implement new API endpoints, build and maintain batch jobs for data pipelines, contribute to ongoing platform migrations, and work across the full stack - from database schema to REST contract to integration test. You will be expected to write production-quality code, understand the domain deeply, and take ownership of features end-to-end. The codebase is large, the domain is data-rich, and the engineering bar is high. We care about correctness, test coverage, and code that is easy to reason about. Mandatory Qualifications: ・5 years web application development based on Java/Kotlin&Spring Boot, Restful API development is preferred ・Excellent knowledge and experience with RDBMS (MySQL, PostgreSQL, MariaDB) ・Experience with Kafka ・Good knowledge and experience with Kubernetes, Docker, Helm and cloud platforms (AWS, GCP, Azure) ・Experience building CICD and GitOps from scratch such as Github Action, ArgoCD, ArgoWorkflow ・Proactive and great ownership for maintained product and system ・Experience using AI development tool, such as ClaudeCode, Codex Desired Qualifications: ・Experience of microservice architecture and design pattern ・Experience of tech lead/architect horizontal role in big organization ・Experience of maintain system for long term to regularly execute life cycle ・Experience of IaC, monitoring stack such as Prometheus, ELK, PagerDuty Other Information: Additional information on English Qualification ・Business Level English ・Proficient in English (TOEIC Score 800 above or equivalent) #engineer #applicationsengineer #commerce

Job Description: Business Overview  The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Telecom Business Application Supervisory Department (TBASD) develops and maintains a unified, high-quality Business Support System (BSS) for Rakuten Mobile. We deliver agile, scalable solutions across the customer lifecycle and continuously enhance system performance through close collaboration with stakeholders. Department Overview The Business Support System Product Management Department (BSPMD) is responsible for providing a unified product strategy for the Business Support System (BSS) that integrates with the Rakuten ecosystem to maximize Rakuten Mobile's business potential. Our core missions are managing the product development lifecycle by focusing on project ROI, building a unified BSS platform, and enhancing our AI-driven platform capabilities. Position: Why We Hire We are looking for entrepreneurial, innovative, growth-oriented, and customer-obsessed individuals to join our growing team to build the Telco of the Future. We are a truly global organization, with team members from Japan, India, North America, South America, Europe, China, Korea, Australia, Africa, and more, shifting to a fast-paced, agile way of working. Position Details As a team lead for the QA Section, your responsibilities will be as follows: - L ead the QA team and manage BSS software development projects as a QA Engineer. - Identify Kaizen (improvement) areas for the team and across other teams/functions, drive Kaizen culture within the team. - Communicate with group members and other managers to share and discuss QA strategy, planning, and issues. - Take responsibility for overall QA planning, project progress monitoring, task risk identification, and provide improvement suggestions. - Ensure that all QA deliverables meet quality standards and criteria as defined by QA team. - Ensure that the team provides high visibility on project status, issues, and best practices. - Create metrics for analyzing overall QA projects and cost. Mandatory Qualifications: - Experience in a quality management role for the software development lifecycle (3-5 years +). - Experience in a project management role, ideally as a QA Lead in an IT-related field (1 year +). - Experience developing test strategies, test planning, and test scheduling. - Experience initiating and implementing improvement actions for team development. Desired Qualifications: - Experience working on web service and/or BSS application development projects. - Experience with Agile development. - Experience managing multiple vendors and an ability to organize, manage, and resolve simultaneous issues/roadblocks across different vendors. - ISTQB FL certification. Other Information: Additional information on Location Tokyo Office #engineer #director #projectmanager #technologyplatformdiv # RakutenMobile  Languages: English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)

Job Description: Business Overview   When you see the word "Rakuten", you probably have an image of many e-commerce-related services such as "Rakuten Ichiba ", "Rakuten Books", and "Rakuten Fashion".   If you order items from these services, it is commonplace every day that the items will be delivered to your home. So, where and how are these items managed, how are they boxed, shipped, and delivered to your home? In fact, these part s that you cannot directly see are the scope of responsibility of EC logistics, which we are in charge of .     Department Overview   We operate a number of warehouses in Japan where we store and manage Rakuten Books, Rakuten Fashion, and Rakuten Direct items, and perform tasks such as receiving and shipping. In addition, we have developed a service called "Rakuten Super Logistics" and receive items from merchants in Rakuten Ichiba , and we also do item -related work on behalf of them.   What is necessary for the series of operations in this warehouse is the system developed by the EC Logistics Development Department. If our system stops, items purchased through e-commerce will not be delivered, and the only direct contact with customers is "logistics (delivery)". Logistics has a strong impression of being behind the scenes, but it plays such an important role.   In addition, while managing these systems close to the "site (warehouse)", the control of the "estimated delivery date" displayed on Rakuten Ichiba , the "delivery status display " from the purchase history on Rakuten Ichiba , and the " delivery related notification" are also part of the system that our department is in charge of .   In this way, we, the EC Logistics Development Department, develop and operate the "logistics" that support the Rakuten Group and the "systems" that support it in general.   ECLD's Mission: 1. To realize a service that allows shoppers to get "what you want" "when you want it" and "where you want it" by utilizing logistics and IT.   2. To provide convenient logistics services and functions to shoppers so that they can enjoy shopping.   3. To support the operation of Rakuten Ichiba merchants from a logistics perspective and contribute to maximizing sales.   4. Contribute to the development of Rakuten Ichiba by expanding the above logistics system. 　    Position :   Position Details   We are looking for a product manager who is responsible for managing L o gistics development s as one of technical organization in Rakuten Group and is able to communicate well with both business members and development members by demonstrating strong ownership and lead initiatives based on mid to long term business strategies in the Logistics domain.   The product manager is responsible for creating the system roadmap, by aligning with stakeholders, supporting a series of system designing and development execution processes until its release. The position will also be responsible for KPI management for continuous product improvement to iterate PDCA cycles. Your main responsibilities will be as follows: - Develop a logically-sequenced product and feature roadmap.   - Conduct product improvement activities and development management support.   - Collaborate with business members such as those who are involved in the product you own.   - Conduct system planning, system requirement definition, product design, and UI design according to business needs.   - Support development cycles for the success of products based on defined KPIs.   - Collaborate with developers such as engineers, designers, and infrastructure personnel.   - Implement and provide support for services after system release.   - Report to business owners about their products and project's progress and outcomes, in a way that can be evaluated with both numerical and/or non-numerical methods.     The products you will be responsible for may depending on your experience and the status of ongoing projects, but the following are representative examples: - Warehouse Management System (WMS).   - Shipping platform system that integrates with internal logistics systems and delivery carriers.     - Logistics Platform system that integrates with external order management systems and warehouse systems.   - Workforce Management System /KPI Management System (WFM).   - Logistics service finance and accounting system.   - Data management, analysis system tools (DWH, BI, etc.).   　   Work Environment   We have approximately 160 members actively working both in Japan and overseas.   Many of our members join with experience as product managers or engineers in software development industry . However, most of them do not originally have a background in logistics and acquire their industry knowledge after being assigned to our department.   We primarily utilize the internal Private Cloud environment, with some resources on Public Cloud. Due to the nature of our logistics operations, we also maintain some on-premises environments for our warehouses. The department responsible for managing the network is also within the same development. Each member leverages their areas of expertise to contribute to the maintenance of these non-software domains as well.   　   Mandatory Qualifications :   - 3 years or more of product management experience, or equivalent experience.   - Experiences in collaborating with business members, engineers, test engineers, infrastructure personnel, designers, etc. to launch services.   - Being able to analyze business requirements and make accurate input, such as system definition and system design with documents. - Being able to make decisions and make proposals using data.   - Ability and passion to commit to a project.   - Ability to communicate while involving stakeholders.    - Ability to always consider maximizing customer satisfaction and decide on the action to be taken now.   - Ability to respond to unexpected accidents and system troubles.   - Business level Japanese proficiency.   - TOEIC score of 800 or above or equivalent ability. Desired Qualifications:   - Work experience as an IT engineer.   - Product management experience for business systems.   - Product management experiences in EC domain.   - Agile development experience.   - Data modeling and analysis experience using BI tools and big data.   - Implementation of system tests, quality assurance tests, etc.    - Experience in creating test scenarios.   - Knowledge of the logistics industry.   - Knowledge of Warehouse Management System (WMS).    - Business level English proficiency.   Other Information:   A dditional information on Location   Rakuten Crimson House( Headquarters)   #engineer #logistics #SCM #commerce

Job Description: Business Overview Rakuten Group is a global innovation company built on three core pillars: Internet Services, FinTech, and Mobile. We offer over 70 diverse services, and by organically connecting these services around a membership base primarily centered on Rakuten members, we have created a unique "Rakuten Ecosystem" unlike any other. Our "Internet Services" segment comprises various businesses, including the operation of our internet shopping mall "Rakuten Ichiba" and other e-commerce sites, an online cashback site, a travel booking site, portal sites, and digital content sites. It also includes the provision of messaging services, the sale of advertising on these sites, and the management of professional sports. Department Overview The Rakuten Ichiba Planning Department belongs to the Internet Shopping Mall "Rakuten Ichiba" service organization. Within this department, the Business Planning Section's mission is to build a robust business structure that ensures the continuous growth of our Marketplace business, thereby playing a crucial role in steering our management. Position: Why We Hire To further strengthen our team structure and to support our mid- to long-term organizational growth and expanding business domains, we are recruiting new core talent. Rakuten Ichiba is a central business within our company, and we have plans to further expand its distribution volume. Given the multiple projects underway, we are now looking for individuals who can join us and drive our business forward. ・You will be involved in creating short- to mid-to-long-term business plans for Rakuten Ichiba, which is at the core of the Rakuten Group. ・You will have the opportunity to interact with various stakeholders across the entire business, including sales, marketing, and back-office departments, allowing you to gain broad knowledge and expertise. ・As part of a small, elite team, you will not be limited to a specific area but will gain experience across a wide range of tasks. Position Details Rather than being fixed to specific projects, you will flexibly share roles and participate in tasks across the board, based on individual skills, experience, and team circumstances. ・Formulation of business plans and development of business strategies ・Problem analysis, design, and promotion of solutions ・Setting various Key Performance Indicators (KPIs) ・Monitoring plan progress – reviewing plan changes or action plans ・Various data analysis (e.g., purchasing trends, market trends) ・Planning, execution, and proposal of measures to improve productivity and profitability ・Internal coordination and promotion of cross-departmental projects ・Designing internal rules etc. Work Environment The Business Planning Section is composed of 7 full-time employees, with team members ranging from their 20s to 40s actively contributing. Experienced in Corporate Planning and Management Accounting from different industries ・Joined as a member, promoted to leader in 3 years, and manager in 5 years. ・Transferred to a different business organization, leveraging their comprehensive knowledge of the overall business. 　 Mandatory Qualifications: ・Creation and monitoring of business plans ・Proposing and driving initiatives for business growth ・KPI analysis ・Basic documentation skills (e.g., PowerPoint, Excel) ・Experience in cross-organizational collaboration/cooperation Desired Qualifications: ・Experience in sales ・Practical experience in KPI management and progress management ・Experience in the internet industry ・Experience in the retail industry ・Practical experience in budget-versus-actual management ・Experience in driving initiatives by involving multiple stakeholders ・Experience in autonomously designing and improving operations ・Data analysis skills using SQL *We provide full support for acquiring the necessary skills, so candidates without prior experience in these areas are also welcome. Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link ・Benefits: https://corp.rakuten.co.jp/careers/benefit/ ・Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed ・Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #strategyplanning #BusinessManagement #commerce #RakutenIchiba

Job Description: Business Overview Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports. Department Overview Rakuten has grown to 2.4966 trillion yen in revenue and 6.3452 trillion yen in domestic e-commerce GMV (December 2025 Issue), anchored by Rakuten Ichiba and Rakuten Card. Going forward, Rakuten's vision is to fully leverage assets built primarily through online channels-Rakuten Members, Rakuten Points, brand strength, and member data-to create a stronger "Rakuten Ecosystem" that extends into everyday offline life. This role is in the Platform Strategy Supervisory Department (PFSD), a corporate organization reporting directly to the COO/Vice President. You will be responsible for planning and operating ecosystem marketing initiatives while also evolving the underlying marketing processes through AI. PFSD drives group-wide ecosystem growth strategy and cross-Rakuten marketing initiatives, rather than operating a specific service. * Corporate Organization: a cross-functional body encompassing Corporate Planning, CEO Office, HR, General Affairs, Finance, Legal, and other central functions. Working on initiatives based on company-wide strategy allows you to build a broad perspective and grow your career across the full scope of the business. For those who want to work close to top management and shape strategy from the upstream-this is the role for you. The scope of PFSD's work is exceptionally wide-ranging: from top management proposals on company-wide strategy, to concrete initiative planning, to creating innovative new programs and products, to designing operations that deliver a trusted customer experience — there are countless opportunities to apply your skills and unlock your creativity. 1. Discipline as a Professional Team ("5C") PFSD values five principles as a professional team. We leverage Rakuten's massive assets to create significant social impact and increase customer satisfaction. We have a culture that embraces challenges even in highly uncertain environments. ・Challenge to innovate ・Customer oriented ・Concept driven ・Cross-functional ・Commitment to result 2. Contribution Mindset PFSD seeks success generated through contribution to society, people, colleagues, and stakeholders, and aims to be an organization that continually elevates the joy of contributing together. We welcome applicants who are interested in an environment where you can grow through diverse challenges and contribute to society while experiencing the joy of working together. Let's build the future together. https://corp.rakuten.co.jp/careers/division/customer_strategy/ Position: Why We Hire Hiring to Expand Our Services. We are expanding our team to drive ecosystem marketing initiatives and AI-driven process transformation across Rakuten Group. In this role, you will plan and operate cross-group ecosystem marketing initiatives using Rakuten assets (Points, brand, characters, data), while redesigning marketing processes and operations through AI tools and LLMs. We expect you to go beyond efficiency gains and lead the redesign of how marketing work is done, driving organization-wide productivity and new value creation. ・Drive marketing initiatives that impact the entire Rakuten Ecosystem ・Build rare career experience at the intersection of marketing strategy and AI-driven transformation ・Own large-scale products and campaigns: Rakuten Point app (25M+ downloads), cross-group campaigns running for ~10 years ・Work close to top management, reporting directly to the COO / Vice Chairman ・Grow alongside a diverse team with backgrounds in consulting, IT, telecom, and platform businesses Position Details ・Rakuten Point official app (25M+ downloads) ・Cross-group campaigns featuring Rakuten Points as benefits (~10 years running) ・New user acquisition support aligned with overall Rakuten strategy ・Ecosystem marketing support for strategic areas including Telecom and Fintech ・Plan, operate, and improve ecosystem marketing initiatives and products ・Design and implement marketing process workflows using LLMs and AI tools ・Self-starter who assesses situations accurately and drives work proactively ・Able to set priorities and move with speed in uncertain environments ・Genuine interest in both technology and business; applies new knowledge in practice ・Collaborative problem-solver who shares in the joy of team success Work Environment Platform Strategy Supervisory Department has approximately 70 members, with a roughly equal gender balance and average age in early 30s. More than half of the team has joined mid-career, and mid-career hires make up the majority of the department. We have a strong culture and structure for welcoming mid-career professionals, with an environment and field where they can thrive.   The department has a track record of hiring from strategy consulting, IT, platform businesses, startups, telecom, and content operations. The Product Management Section consists of 6 full-time employees and 10+ partner-track members. Flex-time system available (core hours apply). Mandatory Qualifications: ・3+ years of marketing experience at a business/operating company ・Experience driving projects with multiple stakeholders ・Experience planning and executing BPR or business process improvement initiatives ・Hands-on experience automating or improving work processes using technology (SQL, Python, VBA, or equivalent) Desired Qualifications: ・Product manager or director experience on large-scale websites or apps ・Experience applying AI/LLMs in a business context (workflow improvement, automation, or prompt engineering using Claude, ChatGPT, Gemini, etc.) ・People management experience Other Information : Additional information on Location Rakuten Crimson House: Futako-Tamagawa Related Pages - Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ - Employee Conditions: https://corp.rakuten.co.jp/careers/information/ - Culture: https://corp.rakuten.co.jp/careers/culture/ #business #serviceplanner #marketing #marketing #PR #AI #productmanager #operationdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Department Overview   The Global Ad Technology Department (GATD) manages the whole of the advertising systems that power Rakuten. We are a cross-functional and data-driven organization working together in a diverse team spread across 4 countries: Japan, Singapore, India, and China. GATD Website:   https://corp.rakuten.co.jp/careers/feature/adtech/en/ 　     Our vision is to empower our internal and external stakeholders by providing data driven marketing solutions by developing the AD delivery, Tracking, Reporting and Data Sync Platforms. Joining us, you will be able to challenge yourself in a wide range of technologies in the frontline of heavy traffic large scale ad applications and platforms, including high performance system development and big data processing systems.   Our group is responsible for building and maintaining the technology and infrastructure that powers advertising activities within the Rakuten environment and externally. We are not just running ads; we are building the platforms that enable Rakuten and its partners to run ads and marketing activities.     Position :   Why We H ire   We’d like to accelerate development of our Data Management Platform and related services. Hence, we’re widely recruiting new talents from inside/outside the company.   　   Position Details   You, as a Software Engineer in the team will be required strong direct marketing insight across multiple marketing channels as well as strong technical knowledge to implement user story into the platform and support marketing activity quickly and efficiently.   Responsibilities   Your main responsibility will be development and maintenance of Data Management Platform understanding both business demand and available system assets.   - Involved in whole process of web application and data pipeline development life cycle: architecture design, middleware selection, development, configuration setting, release and system operation - In case of trouble, detecting root cause and recovering with team members proactively with ownership of service/system - Proposing new technologies , middle-wares, tools etc. to improve architecture of systems Mandatory Qualifications :   - Experience: 3+ years of professional software engineering with a production-first mindset - Deep Domain Expertise: Mastery in exactly two of the following areas (Must have around 3 years of experience) :    - Backend: Java Spring Boot/Batch, Microservices, and GCP Serverless (Cloud Run/Jobs).   - Frontend: React, TypeScript, and modern web architecture at scale.   - Data Processing: BigQuery, GCP Dataflow, Apache Spark, and large-scale ETL (100+ TB).  - Platform/DevOps: Terraform, CI/CD pipelines, and observability/cost monitoring.   - Core Competencies: High-performance thinking (latency/throughput), architectural judgment, and proficiency with AI productivity tools. 　   Desired Qualifications :   - Practical knowledge of system performance tuning including OS, middleware, JVM and application - Familiar with container deployment setting (Docker, k8s, Jenkins)   - Experience of Frontend development with TypeScript, React, Material UI   - Experience of data processing with Spark, Kafka   - Contributing to OSS community   #engineer #applicationsengineer #globaladdiv #Java

Job Description: Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other. *Our Businesses Key Figures https://global.rakuten.com/corp/careers/services/ Department Overview The Business Controls Department supports the growth of Rakuten Mobile, a key part of the Rakuten Group strategy. By monitoring the mobile shops and providing on-site coaching, we have achieved the lowest legal violation rate in the industry for three years in a row. We are now expanding our focus to all business areas, including corporate sales. We don’t see “controls” as a way to slow down sales. Instead, we aim for “offensive controls” that help our teams provide services with confidence. We are looking for people who can use both data and real-world insights to help us prevent risks before they happen. Position: Why We Hire We are strengthening our team as our work expands beyond shop and corporate sales control. We need more than just a “checker.” We are looking for a leader who can build a scalable risk-management system and help our organization evolve. - Why Join Us: A Bridge to Leadership: Act as a "command center." Use real feedback from the field to advise senior management. - Build from Scratch: Design new risk management models using AI and data, without being limited by old rules. - Career Growth: Become a risk expert and improve your business skills within Rakuten’s huge ecosystem. Position Details Role and Onboarding Support - Role: Bridging the Gap Between Field Operations and Management You will begin by gaining a deep understanding of frontline operations through site inspections and monitoring. Your mission is to uncover the "why" behind operational challenges and act as a bridge between management objectives and frontline realities, eventually leading improvement projects. - Onboarding Support: From Novice to Professional OJT Program (approx. 2 months): To master the core of our operations, you will undergo a comprehensive 2-month On-the-Job Training program focused on store inspections and interviews. By visiting multiple locations and experiencing our operational structure firsthand, you will learn to identify areas for improvement. Collaborative Environment: After completing your OJT, you will be assigned to projects alongside managers and senior members. You will work in a supportive environment where guidance is always available. Diverse Backgrounds: Our team is comprised of members with diverse professional backgrounds, including sales planning, HR development, quality management, and enterprise sales. We value how you leverage your unique experience as a "strategic asset for governance." With our systematized knowledge and dedicated support, you can quickly translate your strengths into results, even in areas where you may be a newcomer. Future Role and Career Path We expect you to evolve into a "Command Center for Governance"—a leader who manages the entire process from identifying root causes via data analysis to proposing strategies to the executive team and executing initiatives on the front lines. You will lead the creation of effective frameworks and drive business growth. Key Responsibilities 1. Improvement Consulting for Sales Frontlines Design and execute site inspections (audits) and mystery shopping, providing consulting to solve frontline issues. Conduct data analysis via online/on-site monitoring and provide hands-on support using root cause analysis (e.g., 5-Why, RCA). Design highly effective operational and control schemes that incorporate feedback from the field. 2. Executive Reporting and Decision-Making Support Visualize sales quality and provide strategic recommendations to the executive team to support decision-making. Maintain and manage continuous touchpoints with executives through monthly risk reports and strategic proposals. 3. Leading Cross-Functional Projects Lead projects involving multiple departments, including Sales, Legal, HR, and Business Planning. Facilitate organization-wide consensus to resolve compliance issues and drive the implementation and adoption of new measures. 4. Incident Investigation and Prevention Strategy Conduct fact-finding investigations and root cause analysis in the event of regulatory violations or internal misconduct. Collaborate with relevant departments to design prevention schemes and integrate them into operational workflows to strengthen our defense. Work Environment Organizational Structure - Headcount: 9 total (3 Group Manager, 6 members) - Age range: Mainly in their 30s - Hiring mix: All mid-career hires Backgrounds of Mid-Career Hires and What Motivated Them to Join the Company Background Our team includes members with diverse backgrounds—such as retail operations planning, sales planning, corporate sales, and operational quality control—including those with no prior experience in compliance. By combining the expertise of members with different specializations, we are able to implement controls from a multifaceted perspective. What Motivated Them to Join Many of our team members decided to make the career change for the reasons listed below, and we provide an environment where even those coming from different fields can steadily catch up with the help of managers and senior team members. - My desire to work for a company that offers significant benefits to customers, which grew out of my daily use of Rakuten services - A strong motivation to personally improve service quality at retail locations from a compliance and control perspective - A career goal to systematically acquire expertise in compliance, governance, and legal regulations through hands-on experience Career Path After Joining Within the vast Rakuten Group ecosystem, you can not only aim to become a risk management professional but also hone your skills in business improvement and planning. Mandatory Qualifications: - 4+ years of professional work experience - Skills in structuring and documenting work: able to interview frontline teams, identify issues, and translate them into manuals and workflows that anyone can execute - Cross-functional coordination skills: experience aligning stakeholders across departments with differing interests and driving consensus as an organization - Logical thinking and communication skills: able to articulate the need for rules and their risk-reduction impact based on objective evidence Desired Qualifications: - 3+ years of hands-on experience in a planning/management function: e.g., sales planning, corporate planning, HR, or other back-office planning roles, with experience defining frontline rules and business processes - 3+ years of hands-on experience in risk/compliance: e.g., Legal, internal audit, or risk management, with experience contributing to practical rule design aligned with real operations - Experience rolling out systems/processes: led the end-to-end introduction of new internal policies or operating rules, from explaining them to the field through adoption and stabilization - Experience designing and running training programs: built curricula based on organizational issues, drove behavior change, and measured/improved outcomes - Project management experience: independently led cross-functional projects, from schedule management through progress reporting Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on Secondment Original domicile is Rakuten Group, Inc. to be secondment to Rakuten Total Solutions, Inc. after being hired. Related Pages - Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ - Employee Conditions: https://global.rakuten.com/corp/careers/information/ - Culture: https://global.rakuten.com/corp/careers/culture/ #corporate #legal #IP #audit #operationdiv Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview The Rakuten Group's basic management philosophy is to "empower" people and society through innovation. Rakuten Group offers more than 70 diverse services, including the online shopping mall Rakuten Ichiba, e-commerce services such as the travel booking site Rakuten Travel, financial services such as Rakuten Bank, and professional sports. Department Overview The Global Talent Acquisition Department is responsible for recruiting a wide range of talent to meet the needs of various business divisions, from engineers to business professionals in sales, marketing, and corporate functions, as well as executive-level hires. Rakuten is a truly global organization with employees from over 100 nationalities, actively recruiting top talent from around the world. As the competition for acquiring exceptional talent intensifies, we seek individuals who can proactively identify challenges and resolve them by engaging both internal and external stakeholders. With English becoming our official language since 2010, we aim to recruit necessary talent not only from within Japan but also from a global perspective. In this environment, you will be able to gain work experience utilizing various recruitment channels. Position: Why We Hire Our Vision Our company is accelerating global expansion and business diversification, prioritizing talent as our most crucial asset. Through our recruitment efforts, we aim to build an ecosystem where diverse talents from around the world can shine and drive the group's growth. Current Situation and Desired Talent In addition to strengthening existing businesses, we are actively investing in new ventures utilizing AI, making it urgent to acquire talent with specialized skills and a global perspective. Recruitment demands are rapidly increasing, and our current structure finds it challenging to keep up with these diversifying and sophisticated requirements. To overcome this period of transformation and lead the realization of our vision, we are looking for a Recruiter with strategic thinking and execution capabilities. We welcome candidates who can deeply understand business needs, build trust with diverse candidates, and improve recruitment processes based on data. Would you like to contribute your passion and expertise in recruitment to our global growth and collectively build an organization where top talents can thrive? Job Satisfaction - Directly Drive Business Growth Experience the dynamism of contributing to business growth and transformation by recruiting critical talent who will shape the future of Rakuten Group. - Grow as a Recruitment Professional In an intensifying talent acquisition race, you can hone your strategic skills and enhance your market value by leveraging diverse recruitment channels. Attractiveness - Appeal of Business and Organizational Phase Rakuten Group is in a "transformative phase," actively investing in AI to drive new business creation and evolve existing operations. In this dynamic environment, you will be at the forefront of talent acquisition directly linked to business strategy, feeling the tangible impact of shaping the Group's future. - Appeal of Autonomy and Organizational Culture You will have significant autonomy from strategy formulation to execution, allowing your ideas and leadership to flourish. It's a stimulating culture where you can constantly challenge new value creation in a flat, open environment. - Career Steps You will deepen your expertise as a recruitment professional in areas such as business strategy-driven recruitment planning, sourcing high-level talent, data analysis, global communication, and project management. This opens up broad career paths in HR strategy, HRBP, and other human resources fields in the future. - Differentiation from Competitors Rakuten Group's overwhelming brand power and diversified business operations allow you to engage in recruiting specialized talent across a wide range of fields. You can lead large-scale, strategic recruitment projects by leveraging the Group's abundant resources (know-how, technology, network). Working in a truly global environment with diverse talent from approximately 100 countries/regions, you can deepen your cross-cultural understanding and enhance your global market value. Position Details This position leads the acquisition of top talent both domestically and internationally, supporting the global growth of Rakuten Group. It involves overseeing all recruitment activities, from planning and executing recruitment strategies, talent sourcing, selection process management, and employer branding, to thereby contributing to strengthening the Group's overall recruitment capabilities. In collaboration with Hiring Managers, you will manage and improve the entire process from defining recruitment requirements to onboarding, and promote the establishment of a recruitment support system for the entire Rakuten Group. Specific Responsibilities - Talent Sourcing and Pipeline Generation: Direct recruiting, promoting referral hiring, agent management, and pipeline generation through various channels. - Selection Process Management and Improvement: Defining requirements with Hiring Managers, managing and improving the selection process (from pipeline generation to offer acceptance), and designing communication plans. - Candidate Engagement: Building long-term relationships with potential talent, planning and executing recruitment events. - Organization and System Building: Establishing recruitment support systems for the entire Rakuten Group. Stakeholder Collaboration You will primarily collaborate closely with internal stakeholders such as Hiring Managers (division heads), HR Business Partners, HR Planning departments, Public Relations, Legal, and the multinational recruitment team. Externally, you will work with talent agencies, recruitment media vendors, event companies, and recruitment technology vendors to drive strategic recruitment activities. Work Environment Organization Structure The team comprises members from their late 20s to 40s, possessing diverse backgrounds. While roles are broadly divided within the group, such as interview scheduling and onboarding preparation, we have built a team structure where members can easily complement each other. Existing Employee Backgrounds Characteristics of Successful Mid-Career Hires (Industry/Occupation) Mid-career hires who thrive in our department come from diverse backgrounds. Most are former consultants in the recruitment industry or HR professionals and HR business partners from other companies. They all possess high levels of specialization, strategic thinking, adaptability to change, and strong communication skills. Mandatory Qualifications: Job type/Experience At least 3 years of experience in mid-career recruitment, or at least 3 years of experience in recruitment at a talent agency. *No prior experience or industry-specific experience required Skills - Communication Skills: High level of communication skills to build smooth relationships and collaborate with diverse internal and external stakeholders. - Presentation Skills: Ability to effectively convey recruitment strategies and the attractiveness of open positions through presentations. - Negotiation Skills: Ability to successfully negotiate with candidates, agents, and internal stakeholders. Language Proficiency - Japanese: Native level. Desired Qualifications: Job type/Experience - Practical knowledge and experience in IT. - Experience in a wide range of HR operations beyond recruitment (e.g., HR planning, system design, organizational development). - Sales experience in the human resources industry (any role). Skills/Experience - Project Management Experience: Experience leading projects to success by engaging stakeholders. - Problem-Solving Ability: Ability to identify complex problems and logically formulate and execute solutions. - Direct Sourcing: Full-cycle experience from candidate sourcing to closing. - Referral Hiring: Experience in planning, implementing, and improving referral hiring programs with proven results. - Vendor Management: Proven track record of building strong relationships with recruitment agencies and connecting with quality talent. - Data-Driven Recruitment: Experience in reviewing and improving recruitment processes using data. - Strategic Thinking: Experience in proactively planning and executing recruitment strategies from a sales and marketing perspective, rather than just an operational one. - English: TOEIC score of 800 or higher. Other Information: Additional information on Location Rakuten Crimson House

Leads improvement of corporate operations through standardization, automation, and scalable AI implementation. The role works across functions such as HR, legal, accounting, risk management, and information security while driving cross-department transformation projects.

Job Description: Business Overview   AI ＆ Data Division lead to develop service platforms and products utilizing Rakuten group data and provide AI & Data consulting services to contribute to strengthen each business utilization . We are also leading companywide mid- long-term AI & Data strategy development and execution.   　 Department Overview   AI & Data Division General Management Office (AIGMO) is horizontal organization to manage overall division’s various topics such as division managed services, financial budget and operation, division events, HR and so forth. We’re conducting strategy planning and operating division wide topics in order to contribute to division’s mission.   Accounting Management Group is responsible for the overall budget management of the AI & Data Division. We accurately track and analyze all development-related costs, including personnel expenses, infrastructure, and depreciation of development assets. Through precise budget forecasting, we contribute to the profitability of the Division and various Rakuten business units. We actively support development managers with our financial expertise to maximize the Return on Investment (ROI) of each product.   　 Position :   Why We H ire   We’re driving the AI & Data utilized projects and seeking members who can demonstrate ability to handle a fast-paced environment and manage multiple tasks efficiently, and to strategically support our leaderships and related stakeholders through optimizing overall divisional cost structures, assisting with budget formulation, analyzing performance, and enhancing the Return on Investment (ROI) of each product.   　   Position Details   Our company is a leader in innovative IT services and products, especially within the dynamic AI & Data domain. We are looking for a driven and adaptable Management Accounting Analyst to support our AI & Data Division. This role is crucial for strategic financial management , enabling fast, informed decisions, and ensuring the financial health and growth of our cutting-edge AI & Data initiatives.   You will provide timely and accurate financial insights to leadership, deeply understanding our division's strategy and operations. We value speed, proactive collaboration, and a willingness to contribute wherever needed to achieve our shared goals. You'll be part of a team where flexibility and a commitment to overall company success are highly celebrated.     Key Responsibilities - Financial Planning & Analysis for our division:  Lead agile budgeting, forecasting, and performance monitoring for the AI & Data Division Conduct rapid variance analysis to identify key drivers and propose immediate, actionable solutions - Strategic Cost Management:  Proactively manage and analyze costs (e.g., personnel, cloud, data acquisition) for AI & Data projects, optimizing ROI Perform quick profitability and efficiency analyses for new initiatives - Impactful Reporting & Insights:  Prepare and deliver concise, high-impact financial reports for executive leadership, facilitating swift strategic decisions Translate complex financial data into clear, actionable business insights - Cross-functional Contribution:  Actively collaborate with technical and business teams on various projects, bringing financial expertise Embrace opportunities to support company-wide initiatives, leveraging your skills to drive broader business growth and operational efficiency - Process Excellence:  Utilize and improve advanced financial systems and tools to enhance accuracy and accelerate reporting cycles   Ideal Candidate Profile - A proactive, results-driven individual who quickly transforms data into actionable insights - Passionate about AI & Data technologies and eager to understand their financial impact - Highly adaptable, resilient, and possesses a strong team-first attitude, always seeking to contribute to overall company success through flexible and enthusiastic support - A collaborative spirit, keen to build partnerships and drive collective achievement - Committed to continuous learning and professional growth in finance and technology   Mandatory Qualifications :   - Progressive experience in management accounting or FP&A - Solid accounting fundamentals (e.g., Japanese Bookkeeping Level 2 or equivalent) and strong financial analysis skills - Expert proficiency in Microsoft Excel for complex data modeling and analysis - Proven ability to thrive in a fast-paced, dynamic environment, managing multiple priorities with speed, precision, and a highly adaptable mindset - Excellent communication and interpersonal skills, capable of building strong relationships across all levels - Business-level proficiency in both written and spoken English and Japanese   Desired Qualifications :   - Experience in IT development cost management, including software capitalization and ROI analysis - Proficiency in financial data analysis; familiarity with FP&A/BI tools or quick learning ability - Familiarity with IT project management processes and relevant tools (e.g., JIRA, Confluence) or proprietary tracking systems - Understanding of financial models for AI/Data products/services #business #finance #accounting #aianddatadiv  Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview      　          　 The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units. Department Overview             　          　 The Cloud Platform Enablement Department (CPED) drives Rakuten Group's global infrastructure strategy by building and operating a robust private cloud platform and supporting public cloud environments. We empower application engineers to build reliable and scalable systems while ensuring unified support and consistent quality across all departments.          The Cloud Centre of Excellence (CCoE) is a cross-functional team responsible for creating and implementing cloud-related best practices, guidelines, and governance policies. Our primary mission is to ensure that cloud resources are used effectively and efficiently to achieve Rakuten's business objectives. We drive our multi-cloud strategy across GCP, AWS, Azure, and OCI, accelerating cloud adoption, enhancing security, standardizing processes, fostering faster innovation, and optimizing cost efficiency (FinOps) throughout the organization.  Position: Why We Hire As public cloud adoption continues to grow across the organization, there is an increasing need for a Technical Account Manager (TAM) who can bridge the gap between internal Business Units (BUs) and the CCoE team, supporting cloud utilization from both technical and business perspectives. With over 2,000 public cloud asset owners across Rakuten Group, we are looking for a professional who can guide each team to use cloud safely, appropriately, and efficiently. We are looking for a TAM who can deliver CCoE governance policies and best practices to internal users and maximize the value of cloud adoption.  Position Details As a TAM, you will serve as the bridge between CCoE and internal service teams, supporting Business Units in leveraging cloud technology from both technical and business perspectives.  Key Responsibilities 1. Technical Account Management - Regularly review cloud usage of assigned BUs and understand their technical challenges - Review and drive approval workflows for BU cloud requests (new project, account, subscription creation, etc.)  - Provide first-line support and troubleshooting assistance for cloud technical issues faced by BUs - Provide technical advice on cloud resource configuration changes, IAM, networking, and more  2. Governance Promotion & Compliance Support  - Communicate and roll out CCoE governance policies, security guardrails, and operational rules to assigned BUs  - Periodically verify that BU cloud usage complies with CCoE policies, security requirements, and RGR  - Notify assigned BUs of policy violations or security risks and support remediation  - Review Change Management (CM) tickets and verify execution content (pre- and post-operation)  3. Cloud Adoption Support & Enablement  - Provide cloud best practices and architecture guidance to assigned BUs  - Support BU cloud cost optimization (FinOps) through cost analysis, alert configuration, and resource review recommendations  - Promote the use of internal e-Learning content and follow up on completion status  - Respond to technical inquiries from BUs and contribute to knowledge accumulation and FAQ maintenance  4. Cross-team Collaboration & Escalation  - Bridge BU needs to the appropriate CCoE teams (security, networking, architecture, etc.)  - File and manage support cases and escalations with cloud vendors (AWS, Azure, GCP, OCI)  - Drive coordination and resolution of technical and governance issues arising between BUs and CCoE  - Communicate CCoE initiatives and policy changes to BUs in a timely manner and support smooth adoption  5. Documentation & Reporting  - Document cloud usage status, issues, and improvement actions for assigned BUs and produce regular reports  - Contribute to creating and updating CCoE operational runbooks, FAQs, and knowledge bases  - Feed back BU insights to CCoE and reflect them in policy and process improvements  - Analyze trends in cloud requests and inquiries and propose improvements   Work Environment  You will work as part of a 12-member team, collaborating with global members. English is the primary language of communication and is used in all daily meetings, Slack interactions, and documentation.  Mandatory Qualifications: - More than 5 years of hands-on experience operating and configuring public cloud environments (2 or more of AWS, Azure, GCP, or OCI)  - Experience with basic IAM and networking configuration and troubleshooting (VPC, subnets, security groups, etc.)  - Experience coordinating and resolving technical issues with multiple internal and external stakeholders  - Experience working with Jira or equivalent ticket management tools  - Strong communication skills, including the ability to explain technical concepts to non-technical stakeholders  - Business-level English communication skills (meetings, Slack, documentation) Desired Qualifications: - Experience designing multi-cloud architectures (2 or more providers)  - Associate-level or above cloud certification from AWS, Azure, GCP, or OCI  - Hands-on FinOps experience (cost analysis, budget alerts, resource optimization)  - Experience with cloud operations that consider security and compliance requirements  - Experience in internal user support or helpdesk roles  - Experience creating documentation and managing knowledge using Confluence  - Basic experience with   IaC   tools such as Terraform - Experience   leveraging   AI/LLM tools (e.g., Claude Code) to improve work efficiency   - Experience handling cloud vendor support cases and technical negotiations   Other Information:  Additional information on English Qualification TOEIC Score 800 above or possess equivalent abilities #engineer #director #projectmanager  #technologyplatformdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 2 - Intermediate)

Job Description: Business Overview   The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.    Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units.   Department Overview  The Cloud Services Department (CLSD) at Rakuten Group provides high-quality cloud infrastructure and platform services to application developers across Rakuten. Our mission is to enable secure, scalable, and efficient digital innovation.  We deliver key domain services, including compute, storage, core infrastructure components, databases, container platform, observability, and gateway solutions, empowering Rakuten application teams to focus on their core business objectives.  Position:  Position Details The Database Section designs, builds, develops, maintains, and supervises the database infrastructure, serving as the core database platform within Rakuten’s private cloud. We are dedicated to meeting all of Rakuten's data-related needs at scale, ensuring the high availability that our customers expect. We are seeking a Manager for the Database Platform team. In this role, you will lead a multinational team responsible for the end-to-end lifecycle - from design and construction to development and maintenance - of the core database platform within Rakuten’s private cloud. You will lead the development of our database platform, optimize diverse database solutions, and drive the establishment of a de facto standard for database operations, while proactively managing vendor communications and negotiations to ensure maximum customer satisfaction. - Lead and mentor a multinational team to oversee the development and stable operation of our core database platform - Architect and optimize database solutions to enhance performance, scalability, and cost-efficiency across the ecosystem - Manage large-scale database infrastructure projects, ensuring high availability and seamless integration with Rakuten’s private cloud services - Conduct high-level vendor communication and negotiations to optimize infrastructure performance, licensing, and support - Drive continuous improvement in database platform architecture to meet Rakuten's evolving, data-intensive needs - Foster a culture of technical excellence, focusing on service quality and customer satisfaction Mandatory Qualifications: - More than 5 years of experience as a Database Administrator (DBA) - More than 5 years of experience in a management or team lead position - Strong English proficiency for cross-cultural team management and vendor negotiations - Proven ability to manage complex projects and solve high-level technical/operational problems - Excellent communication skills to coordinate with international stakeholders and vendors Desired Qualifications:  - Expertise in managing diverse database environments, including RDBMS (Oracle, MySQL, MariaDB, PostgreSQL) and NoSQL (MongoDB, Redis, Couchbase, Cassandra) - Experience in designing and operating large-scale database platforms within cloud or private cloud environments #engineer #technologymanagement #technologyplatformdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)

Job Description: Business Overview The Technology Management Division (TMD) provides corporate IT, cyber security, and privacy governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening its technology foundation. Within TMD, the Information Security Supervisory Department (ISSD) combines proactive cyber defense with strategic information security, privacy, and data governance to protect the company’s global assets and data. Department Overview The Cyber Security Defense Department (CSDD) is responsible for safeguarding all Rakuten companies and users from cyber threats, ensuring the security and integrity of Rakuten Group's global internet services. We oversee all aspects of both Secure Development and Security Operations for services developed within the group, with dedicated security teams and operation centers strategically located in key regions worldwide. Position: Position Details To deliver comprehensive cybersecurity by embedding robust security into the design, development, and delivery of Rakuten's products and protecting our production systems through high-fidelity detection, automated response, and scalable security engineering. We are looking for a Security Detection & Automation Engineer to join our team. You will be responsible for building the "eyes and ears" of our security ecosystem. You will develop automated detection logic, engineer security-as-code solutions, and build response playbooks that protect our private cloud environment. Your goal is to reduce the time-to-detect and time-to-remediate through automation, ensuring our global services remain resilient against evolving threats. ・Develop, tune, and maintain high-fidelity detection rules (SIEM/EDR/Cloud-Native tools) to identify malicious activity across our global hybrid cloud infrastructure ・Design and implement automated workflows (SOAR) to respond to common threats, reducing manual toil for the security operations team ・Partner with SRE and DevOps teams to integrate automated security guardrails into CI/CD pipelines ・Proactively analyze logs, traffic patterns, and system telemetry to identify sophisticated threats that bypass traditional signature-based defenses ・Build automated systems to verify the security posture of hybrid cloud configurations, ensuring continuous compliance and drift detection ・Build custom internal tools or scripts (Python/Go) to bridge gaps in our security stack and improve visibility across our cloud ecosystem Mandatory Qualifications: ・More than 4 years of experience in security engineering, detection engineering, or incident response ・Hands-on experience securing container orchestration (Kubernetes), virtualized environments and cloud-native environments (AWS, GCP, or Azure) ・Strong proficiency in at least one language (Python, Go, or Ruby) for security automation and API integration ・Experience developing detection rules in SIEM or EDR/Cloud security platforms ・Proven ability to automate manual security tasks (SOAR or custom scripts) ・Deep understanding of network protocols, OS internals (Linux/Windows), and web application architectures ・Ability to work effectively in a global, cross-functional team and communicate complex technical concepts clearly Desired Qualifications: ・Experience mapping detections to frameworks like MITRE ATT&CK ・Experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions) and security-as-code practices ・Experience with identity-centric security and micro-segmentation ・Relevant security certifications (e.g., GCIA, GDAT) #engineer #securityengineer #technologymanagementdiv Languages: English (Overall - 3 - Advanced)

Job Description: Business Overview The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten Group’s global corporate IT services and infrastructure. Our mission is to empower Rakuten through innovative and secure IT solutions that enhance efficiency and foster productivity. Department Overview The Corporate IT Infrastructure Department (CITID) provides the stable and reliable technological foundation that supports Rakuten's global business operations. We deliver simple, secure, and robust infrastructure services with operational and engineering excellence, managing core infrastructure, enterprise collaboration platforms, development support tools and project management. Position: Why We Hire We're looking for a motivated Senior Device Engineer within the Corporate IT Department to support the evaluation, improvement, and documentation of our corporate device environment.  The candidate will also be responsible for global implementation and operation of management technologies across macOS, Windows and mobile devices.    Position Details ・Manage and administer client system infrastructure. ・Creation of scripts and/or policies for the deployment of application and settings. ・Drive a client security-focused model and maintain best practices in an global enterprise environment. ・Investigate, diagnose and deploy fixes for unique and complex systemic problems. ・Coordinate and perform well-organized and timely deployments of application, major upgrades, security updates and patches. ・Planning and administration of enterprise Operating Systems and application software including deployment and package management. ・Work together with other global members as a combined global escalation point between different support teams for device and client issues. ・Collaborate and work with cross-functional teams to manage client systems as they relate to internal infrastructure. Mandatory Qualifications: ・Bachelor's degree or equivalent in Computer Science, Engineering, or a related technical field. ・2+ years related experience in deployment and management of a corporate Windows, Mac or mixed environment. ・Experience with macOS / JAMF  / Scripting / MDM/EMM and Cloud technologies. ・Working knowledge with the following technologies: AD, AAD, TCP/IP, DNS, DHCP, and networking. ・Using and leveraging AI in your daily work. ・Business Level English. Desired Qualifications: ・5+ years experience managing endpoints in a corporate environment. ・Experience in managing macOS and iOS devices, and Android devices. ・Strong desire to adapt cutting edge technologies. ・Knowledge / experience in Endpoint security software operations - NGAV, EDR, CASB, PAM, and Zero Trust. ・Understanding of AI capabilities and limitations, with experience of using AI and AI-powered tools. ・Knowledge / experience with API integration and automation. ・Business Level Japanese.   #engineer #infrastructureengineer #technologymanagementdiv

Job Description: Business Overview The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten’s global corporate IT services and infrastructure. Our mission is to empower Rakuten through innovative and secure IT solutions that enhance efficiency and foster productivity. Department Overview The Global IT Strategy Office (GITSO) empowers Rakuten through innovative and secure IT solutions that drive efficiency and enhance productivity. As a global organization, we standardize processes to provide comprehensive IT support across several core functions: global project management (PMO), solution and enterprise architecture, global business application strategies, and technology services. With a focus on global alignment and strategic IT direction, we play a pivotal role in Rakuten’s digital transformation and operational excellence initiatives. Position: Why We Hire Our team currently consists of 6 full time members located in Japan, North America and Europe. We are looking to expand our team’s presence in Japan to cover increasing workload. Position Details - Solution Design: Design scalable, efficient, practical and business-driven IT solutions that align with business directions, strategies and business requirements - Design Documents: Deliver design documents, diagrams and implementation recommendations while participating in requirements gathering, design and test phases of IT projects - Proof of Concepts (PoCs) & Prototyping: Research, identify, shortlist and test through hands-on setup of proof-of-concepts and test environments to design the best IT architecture within constraints set forth by the business - Solution Evaluation: Determine evaluation criteria of new technology that will support long-term roadmap and ensure compatibility and integration with existing applications, systems or platforms - Troubleshooting and Problem Discovery: Lead troubleshooting, leverage objective evidence and problem analytic skill to identify core problems to the current technical issue and propose improvements - Collaboration and Mentorship: Collaborate with management and relevant business stakeholders to deliver solution recommendations; with engineering and operations to ensure solutions are scalable, stable, secure and operationally sustainable Work Environment Our team members are all experienced engineers coming from different fields of IT. Mandatory Qualifications: - Good understanding on security, monitoring, high availability and disaster recovery principles to apply consistently on system design activity - Ability to independently add components to lab or other non-production toolsets to test drive a product or execute PoC - Ability to lead troubleshooting, leverage objective evidence, possess analytics and problem-solving skills to assess situation and identify problems - Possess scripting skills using Python, Powershell or other interpreter languages - Understanding of computer networking and how one’s specialization interacts with the network - Strong written and verbal communication and presentation skills and be able to communicate effectively with other team members, other departments/teams or management in a technical and non-technical manner - Adaptive to new challenges and shows strong desire to learn and explore new and cutting-edge technologies - Ability to work as a team player for larger projects and individually with minimal supervision while under pressure to meet tight deadlines - Demonstrated track record working in an international setting, being a team member within a team from various cultural background, working in different geographic locations and time zones - At least 10 years of relevant IT experience with at least 5 years of solid demonstrated experience as senior/lead engineer-level building and implementation of one of the following fields in a large enterprise setting - Identity and Access Management (Active Directory, LDAP and Kerberos, Okta, Entra ID, ADFS, PKI and Smart Card, DNS, etc.) - Cloud IaaS, PaaS (Azure, Google Cloud Platform, Amazon Web Services, etc.) - Core Enterprise Infrastructure (Hypervisors [VMware, Hyper-V, Proxmox, Nutanix], Server Operating Systems [Windows/Linux], Database [Microsoft SQL Server, MySQL, PostgreSQL], Backup [Veeam, Backup Exec, Cohesity], Logging [Logstash, Azure, Exabeam], etc.) - Endpoint Technology (Client Operating Systems [Windows, Mac, Linux], Mobile Devices [Android, iOS], Mobile Device Management [MECM, Intune, Jamf], Endpoint Deployment Technology [Windows Autopilot, DEP, MECM, Jamf], VDI [VMware Horizon], Crowdstrike, etc.) - Enterprise Networking (Enterprise Core Networking [LAN, WAN, Routing and Switching, MPLS, DHCP], WiFi, VPN, ZTNA Solutions [Zscaler, Netskope], etc.) - Communications and Collaborations Technology (Office 365, Google Workspace, Zoom, Slack, etc.) - Corporate Office Business Environment for Financial Institutions Desired Qualifications: - At least 2-years of architect-level in design solutions of one of the fields above in a large enterprise setting - Experience and expertise at engineer-level or above in more than one of the fields above - Ability to independently build a full stack corporate environment to test drive a product or execute PoC - Current CISSP, Security+ or equivalent security certifications - Relevant enterprise architecture framework certification (e.g. TOGAF, OpenCA, CEA Black Belt, ITIL, etc.) - Relevant architect-level or senior engineering level technical IT certifications (e.g. Microsoft, VMware, Cisco, AWS, Okta, etc.) - Relevant work experience in financial institutions - Business Level Japanese (JLPT N3 level or higher, and can communicate in a business setting) Other Information: Additional information on Location This role will be based our Tokyo Headquarters and requires to be on-site at least 4 days a week (subject to change any time). Additional information on English Qualification At least business level English is a must. #engineer #strategyplanning #infrastructureengineer #informationsecurity #privacygovernance #technologymanagementdiv #Python Languages: English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)

Job Description: Business Overview Rakuten's corporate philosophy is "Empowering people and society through innovation." As a "Global Innovation Company," Rakuten aims to create innovative services that are viable in the global market. The FinTech Group provides a wide range of financial services, including banking, credit cards, securities, insurance, payment services such as Rakuten Pay, and Edy (electronic money). It plays a crucial role in the "Rakuten Ecosystem," which comprises over 70 services offered by Rakuten.　 Department Overview Features and Strengths: The Product Development Division aims to enhance synergy between these financial services and further expand the Rakuten Ecosystem. We collaborate with various group companies responsible for financial services, focusing on strategy, planning, development, and marketing to promote our business. Position: Why We Hire We are seeking a new leader to drive business transformation across the entire FinTech group (including card, banking, securities, and insurance) by leveraging AI technology. It is essential to utilize rapidly evolving AI technologies and incorporate insights from both domestic and international sources to bring about transformation across the FinTech group. In particular, we are looking for a candidate who can provide innovative solutions using AI, maximize synergies across the group, and lead projects in collaboration with executives and stakeholders from various companies. 　 Position Details The FinTech Group of Rakuten encompasses a wide range of financial services, including banking, credit cards, securities, insurance, e-money (Edy), and payment services such as Rakuten Pay. As part of the Rakuten Ecosystem, which consists of over 70 services, the FinTech Group plays a critical role in driving synergy and growth. This position is part of the cross-functional strategy organization within the FinTech Group. The role focuses on identifying operational challenges across financial services and designing AI-driven strategies for efficiency and optimization, based on a mid- to long-term vision. While the execution of these strategies will be handled by individual financial service teams, this role will work closely with executives and stakeholders to maximize group-wide synergy and lead transformative initiatives. Key Responsibilities Developing a Mid- to Long-Term Vision - Formulate a mid- to long-term vision for operational improvements across the FinTech Group, leveraging AI technologies to drive efficiency and optimization. - Analyze current and future challenges across financial services from a cross-functional perspective and design strategies to support the group’s growth. Appeal of the Role - You can take on the challenge of formulating medium- to long-term business improvement strategies using AI technology within the large-scale platform of the Rakuten Ecosystem, leading the efficiency and optimization of the entire FinTech Group. - You can work directly with the management of each financial service and be involved in decision-making at the management level. -You can gain experience in leading large-scale transformations from a cross-sectional perspective while incorporating cutting-edge technologies and knowledge from Japan and abroad. - You can be involved in group-wide projects across the FinTech Company. - You will be responsible for medium- to long-term projects and hold a position that significantly impacts the future of the FinTech Company. AI Strategy Development - Identify operational processes and challenges, and propose AI-driven solutions. - Research global trends and cutting-edge AI technologies to design solutions tailored to the FinTech Group. - Develop AI utilization plans to maximize synergy across financial services. Project Facilitation and Stakeholder Coordination - Collaborate with executives and stakeholders from each financial service to define the direction of AI-driven operational improvement projects. - Create actionable project plans that can be executed by individual teams and support the handover process. - Monitor project progress and provide adjustments or advice as needed. Cross-Functional Problem Solving - Identify not only individual challenges within financial services but also cross-functional issues across the group, and propose solutions. - Design strategies that leverage internal and external resources to support the growth of the Rakuten Ecosystem as a whole. Scope of Responsibility - Responsible for formulating and driving the mid- to long-term vision and AI strategy for operational improvements across the FinTech Group. - Provide planning and support to ensure smooth execution by operational teams. - Lead coordination and alignment among stakeholders. 　 Mandatory Qualifications: # Work Experience - Experience in strategy development based on a mid- to long-term vision (3+ years). - Experience in driving business transformation or operational improvement projects using AI technologies (3+ years). - Proven track record of managing projects involving multiple departments and stakeholders. - Experience in solving cross-functional challenges and developing strategies. Years of Experience - 5+ years of professional experience, including 3+ years in AI-related projects. Technical Skills - Basic knowledge of machine learning and data analysis (experience with Python, R, SQL, etc., is a plus). - Understanding of AI model design, development, and implementation. Industry Background - Financial industry (e.g., banking, securities, insurance, credit cards) or IT industry (especially in AI or data analytics-related fields). Certifications - No mandatory certifications, but AI-related certifications (e.g., AWS Certified Machine Learning – Specialty, Google Professional Machine Learning Engineer) are a plus. 　 Desired Qualifications: # Work Experience - Experience in business transformation or digital transformation within the financial industry. - Experience leading global projects. - Experience launching new businesses using AI technologies. Years of Experience - 5+ years of experience in AI-related projects. Technical Skills - Experience in data engineering or cloud platforms (e.g., AWS, GCP, Azure). - Knowledge of specific AI technologies, such as natural language processing (NLP) or image recognition. Industry Background - Consulting industry (especially in AI or digital strategy). - Experience in startups leveraging AI technologies. Certifications - Project management certifications (e.g., PMP, Scrum Master). - Financial industry-related certifications (e.g., Securities Sales Representative, Financial Planner). 　 Others Information: Additional information on Location NBF Shinagawa Tower 　 Additional information on Secondment This position will be employed by Rakuten Group, Inc. and seconded to Rakuten Payment, Inc. 　 Additional information on English Qualification TOEIC: 800 points or higher Frequency of English Use: Conversations are mainly with Japanese members. The frequency of English use is low, but documents are written and created in English, so there is a lot of reading and writing in English. Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Job Description: Department Overview The Data Knowledge Department (DKD) organizes and provides Rakuten Group’s master data, such as product, brand, and company information, as “Knowledge.” We drive initiatives from catalog data preparation and solution development to data utilization, contributing to better customer experience and internal efficiency. As data generation and utilization needs expand, we are seeking a data professional to help lead the organization’s growth. This role turns Rakuten Group’s master data into reliable, usable assets by leading standardization, rule design, and business impact. DKD’s data forms a critical foundation for multiple services, including Rakuten Ichiba. This is an environment where you can drive business impact at scale from the data layer up, as the quality of the data strategies you design directly impacts the experiences of 100 million users in Japan. Position: Position Details ・Drive “data management for the AI era” by transforming structured, unstructured, and narrative data into AI-ready formats while preserving context ・Create new best practices in the still-emerging field of AI-era data management ・Work with massive data across Rakuten Group’s 70+ services ・Work close to management and help build the foundation for company-wide decision-making ・Help standardize data utilization quality across Rakuten Group ・Work in a global, fast-paced environment In a specialized data management organization, you will lead company-wide standardization of data definitions and quality standards. Beyond creating rules, you will ensure field adoption and lead change management through operational transition. Using data platforms, catalogs, quality management, and master data management, you will involve multiple businesses and departments, connect management with frontline teams, and drive initiatives through production implementation and adoption, not just PoC. This is a management-track role with future team management responsibilities. Specifically, you will be responsible for: ・Proactively identify key issues, evaluate strategic options, and present recommended actions to senior leadership to drive project success ・ Able to manage multiple concurrent projects cross-functionally and maintain steady progress across teams toward shared goals ・Standardize data definitions and quality standards company-wide ・Manage departmental budgets and drive cost optimization ・Ensure field adoption of standards and rules, including related change management ・Lead cross-business and cross-department transformation projects ・Build data management mechanisms and define operational objectives and procedures ・Develop and implement data governance policies ・Negotiate and build consensus among stakeholders with different priorities ・Negotiate directly with Director/Senior Manager-level stakeholders to reach cross-organizational agreement, without needing guidance ・Proactively step into troubled or stuck projects and get them back on track quickly ・Identify company-wide data challenges and create roadmaps for quality, standardization, and adoption ・Clarify issues and move initiatives forward by involving stakeholders, even in uncertain situations ・Build consensus on data definitions and usage rules, and implement them with stakeholder buy-in ・Own not only rule and mechanism design, but also field adoption and ongoing data quality ・Explain how data utilization contributes to frontline decisions and business outcomes ・Balance field coordination with storytelling for management ・Plan and manage departmental budgets from a business perspective ・ Product/Program Management professionals who have end-to-end leadership experience from strategy formulation through launch, and a proven track record of delivering quantitative business impact of several hundred million yen or more ・Strong communication skills and experience collaborating with diverse, global teams toward shared goals Mandatory Qualifications: ・Experience in project recovery, with the ability to identify root causes and implement effective solutions to get projects back on track ・Manage multiple concurrent projects across teams, ensuring continuous progress and alignment toward common goals ・More than 5 years of experience in data management CoE, IT, data utilization, product management, or business planning ・Experience standardizing data definitions or embedding quality standards across functions ・Experience leading projects that connect management, business owners, frontline managers, and engineers ・Proven experience leading consensus-building by integrating diverse views and expectations ・Proven ability to manage stakeholders in both English and Japanese, including navigating complex negotiations and building consensus Desired Qualifications: ・Experience managing a team of 5 or more members ・Experience managing global or multinational teams ・Experience in companies strong in data platforms or data engineering ・End-to-end experience from production implementation and adoption to KPI improvement ・Experience in departmental budget planning and management ・Practical experience with ontologies, taxonomies, or similar knowledge organization systems ・Experience in data analysis or design within E-commerce, Internet Services, or Advertising ・Experience applying AI, ML, or LLM solutions for operational or product improvements ・Experience leading development, balancing technical execution with strategic business impact #engineer #productmanager #AI #aianddatadiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)

Job Description: Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other. *Our Businesses Key Figures https://global.rakuten.com/corp/careers/services/ Department Overview With the rapid expansion of our global business, you will be at the forefront of diverse human resource and organizational management challenges, formulating and executing strategic solutions. About the AI & Data Division HR - AI & Data Division is responsible for analyzing data from various Rakuten services and providing solutions for service improvement, thereby supporting AI development. It is also a global organization with employees located not only in Japan but also overseas. - AI & Data Division HR Group addresses various challenges related to AI talent and organizational management that arise as the business expands. - Our mission is to break free from conventional thinking, accurately identify internal and external needs, and collaboratively develop HR strategies and systems that support corporate growth and contribute to the company's success. What you can experience in HR at Rakuten - HR that realizes rapid business growth: Our company continues to expand various businesses such as e-commerce, fintech, and mobile with unconventional ideas and speed. Supporting this growth are "Business HR" professionals who maximize the power of people and organizations at the forefront of business. In a rapidly changing business environment, you will quickly formulate and execute HR strategies based on business strategies. You will lead change in a wide range of HR areas, including organizational development, labor management, recruitment, and talent placement, contributing to business growth. One of the greatest attractions is the ability to directly engage in solving organizational issues by working closely with business leaders and HR CoEs. Through data-driven strategy formulation and a high-speed PDCA cycle, you can experience business growth firsthand. - Supporting an organization rich in diverse talent: Our strength lies in the ability of diverse talent to leverage their individuality and collaborate, creating innovation beyond imagination. As an organization with a high degree of diversity in nationality, age, employment type, etc., it is one of the leading environments in Japan where HR professionals can cultivate a multi-faceted perspective. Introduction of cutting-edge technology and continuous updates to business processes To maintain competitiveness in a rapidly changing market, even back-office departments like HR constantly adopt the latest technologies and methods to update organizations and processes. Therefore, not all business flows are necessarily established, even for a large company, and there are abundant opportunities to create new standards with your own hands. Especially in recent years, we have been actively utilizing our unique AI technology to streamline and enhance HR operations. - Abundant career paths: Within Rakuten Group, communication between HR departments is very active. Regardless of your assignment, there are ample opportunities for communication through various projects and tasks across the entire Group. Furthermore, our internal job posting system (Open Job Information) is well-developed, providing an environment where HR professionals can envision long-term career paths. Position: Why We Hire Given the anticipated further business expansion, we are recruiting HRBPs to strengthen our organizational structure. You will join us as a manager (or manager candidate) and consistently lead the identification of various HR challenges within your assigned organization, from strategic solution planning to execution. In the future, we expect you to take on the management of the entire HR organization for your assigned business unit. Position Details As an HRBP for the AI & Data Division, you will propose integrated solutions for all issues related to HR, organization, and culture, driving business growth from an HR perspective. - Execution and Improvement of Strategic HR Functions: Deeply understand the assigned department's strategies, goals, and challenges, and formulate and execute HR strategies to achieve them. Provide strategic advice and coaching to organizational management on a wide range of HR issues, including organizational design, talent allocation, performance management, and engagement improvement. - Organizational Development/Change Management: Understand the organizational structure, culture, and climate of the assigned department and identify challenges. Propose and implement improvements to enhance organizational health. Drive smooth transformations as needed. - Talent Development/Capability Building: Based on the business strategy of the assigned business unit, identify necessary skills and capabilities and formulate talent development plans. Promote the development of next-generation leaders. - Group Collaboration and Initiative Promotion: Collaborate with the overall Group HR strategy and lead the introduction and promotion of global HR initiatives. - Labor Relations Management/Compliance: Maintain a healthy work environment and manage risks, including compliance with labor laws, harassment response, and mental health care. *Considering your experience and skills, we expect you to leverage your expertise primarily in areas such as recruitment strategy, organizational development, and talent management. *The key themes you will be responsible for will constantly change depending on business conditions and organizational phases. Therefore, this environment allows you to deepen your knowledge in a wide range of HR areas and build a career from a multifaceted perspective. *Depending on your experience, you may start with a subset of the above responsibilities, gradually expanding your scope of work. Work Environment AI & Data Division is a global organization with a presence in Japan, China, India, Singapore, France, and beyond. With an even split of employees between Japan and our international offices, you will be working daily in a truly diverse environment, enriched by a wide range of cultures and perspectives. In this position, you will have the opportunity to collaborate with HRBPs across different countries, leading the implementation of global initiatives and resolving complex organizational challenges. This is a highly challenging and rewarding environment where you can refine your expertise as a strategic HR Business Partner (HRBP) and contribute directly to the growth of our business on a global scale. Mandatory Qualifications: - Experience as an HRBP. (Extensive practical experience as a Business/Company HRBP in areas such as recruitment, organizational development, labor relations, performance appraisal,  and HR planning.) - Experience in people management (number of subordinates does not matter). - Japanese: Business level. - English: Business level. Desired Qualifications: - HR experience at a company with 500 or more employees. Desired Candidate Profile - Possesses strong communication skills, negotiation skills, and leadership abilities. - Able to think and act autonomously, and adapt flexibly to change. - Able to engage stakeholders and promote tasks collaboratively. - Able to work in a fast-paced environment and deal with ambiguous situations. Other Information: Additional information on Location Rakuten Crimson House (Tamagawa, Setagaya-ku, Tokyo) Additional information on English Qualification TOEIC 800+ (or equivalent certification/proof of degree from an English-speaking university). Proof is required by the time of the offer. If you do not have a score, we can guide you to our internal TOEIC IP test during the selection process. Related Pages - Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ - Employee Conditions: https://global.rakuten.com/corp/careers/information/ - Culture: https://global.rakuten.com/corp/careers/culture/ #corporate #HR #GA #CorporateCommunications #operationdiv

Job Description: Business Overview The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Technology Management Services Supervisory Department (TMSSD) plays a vital role in CIO Governance, IT financial management, IT procurement, Quality Management System (QMS), technology-related public relations, and human resources strategy. By promoting efficiency, quality, risk management, and organizational strength, we ensure that Tech Divisions remain agile and at the forefront of technological advancement. Department Overview The IT Strategy Department (ITSD) is responsible for formulating and executing Rakuten Group's overarching IT strategy. ITSD's core mission is to ensure the delivery of high-quality IT services, optimize customer satisfaction, and effectively manage strategically important initiatives. The department is structured into four key units: the CIO Office, IT governance, Quality Management, and Tech PR ITSD's responsibilities encompass the oversight of group-wide and tech community wide initiatives. Position: Why We Hire To further accelerate these initiatives, we are looking for a Generalist to support a Senior Manager within the IT Strategy Department. This role will contribute to a wide range of tasks related to IT governance and development promotion. We welcome individuals who wish to gain diverse experience and advance their careers at the core of Rakuten Group's IT strategy. Position Details Working directly under the Senior Manager of the IT Strategy Department, you will undertake a wide range of responsibilities, primarily focusing on the following: Support for IT Governance Promotion: - Assist in the operation of various IT governance meetings, including coordination with the Group CIO (e.g., preparing materials, taking minutes, managing progress). - Support the formulation and revision of IT policies and regulations, and assist in their deployment across the group. - Support information gathering and analysis related to IT risk management and compliance. - Assist with IT audit responses.   Support for Development Productivity Improvement & Development Tool Standardization: - Assist in current state analysis and problem identification for improving development productivity. - Support information gathering and comparative analysis for the introduction and standardization of development tools. - Assist with project progress management and issue management. - Coordinate and liaise with relevant departments. Information Organization & Document Creation: - Collect, organize, and analyze information related to various projects. - Assist in the creation of meeting materials, reports, and proposals (including drafting initial versions). - Support data aggregation and visualization through charts and graphs. Other Administrative Tasks: - Support the Senior Manager's smooth operation by scheduling appointments, arranging business trips, etc. - Handle various departmental coordination and general administrative duties. Mandatory Qualifications: - Minimum of 3 years of professional work experience in IT industry. - Strong interest in the IT field and a desire to build a career in the IT industry. - Possess logical thinking skills and the ability to organize complex information and communicate it clearly. - Proficiency in basic Microsoft Office operations (PowerPoint, Excel, Word). - High proficiency in Japanese communication (reading, writing, and speaking). Desired Qualifications: - Experience in IT-related projects (any scale). - Basic knowledge of IT governance, information security, and system development. - IT-related certifications such as COBIT, IT Passport, ITIL Foundation.   #corporate #technologymanagement #technologymanagementdiv

Job Description: Business Overview The Rakuten Group offers more than 70 diverse services across a wide range of sectors, including e-commerce, fintech, mobile, and digital content. By organically linking these services around the core of “Rakuten Members,” the Group has formed a unique “Rakuten Ecosystem” that is unlike any other, and continues to generate innovations that enrich people’s lifestyles. https://corp.rakuten.co.jp/careers/services/ Department Overview The Life & Booking Business Promotion Department is an organization that provides cross-functional support for key services-including Rakuten Travel, Rakuten GORA, the DREAM business, and Rakuten Beauty-reporting directly to executive management. Rather than serving in an administrative capacity, the department functions as a strategic advisory team, addressing the management challenges of each business through “strategy formulation, management accounting, development support, and project management.” Its most distinctive feature is the ability to be involved in the entire process, from upstream strategic planning to on-the-ground execution. Currently, we are driving a wide range of projects, including the store expansion strategy for Rakuten Mobile Shops, the development of out-of-home (OOH) advertising, the establishment of a development framework for the DREAM business, and budget vs. actual management for Regional Economy Vitalizing Business. As a flat organization of approximately 15 members, we offer an environment where you can experience the speed and autonomy that come from seeing your proposals directly influence management decisions. Position: Why We Hire The projects undertaken by our department-including the accelerated expansion of Rakuten Mobile Shops nationwide and the strengthening of the DREAM business-continue to grow in both scale and number. During this phase of rapid growth, we are urgently seeking team members who can independently drive initiatives from strategy through execution. We are looking for individuals who will go beyond “routine tasks” to build processes from the ground up-from defining challenges to conducting validation-and lead the Rakuten Group’s next phase of growth by transcending the boundaries of individual businesses and organizations. ・ Unparalleled autonomy directly under senior management: Because we are a small team, each member has a high degree of autonomy and can experience the sense of immediacy that comes from seeing their own proposals directly contribute to business growth. ・ Full-cycle experience in “Strategy × Execution”: You’ll be deeply involved in all phases of business growth, from strategy formulation to management accounting and development support. ・ Career flexibility: This is an environment where you can chart a wide range of future career paths, including corporate planning, business development, and management. Position Details In this role, you will support the growth of the Rakuten Group’s booking services (Rakuten Travel, Rakuten GORA, the DREAM business, Rakuten Beauty, etc.) while reporting directly to executive management. Since you will be responsible for a wide range of tasks-including “strategy formulation,” “on-site execution,” “development support,” and “management accounting”-you will develop the ability to maintain a broad perspective on business operations while honing your expertise in specific areas. ・ Planning and driving the strategy for opening new Rakuten Mobile shops (Handling the entire process, from trade area analysis, competitor research, and screening of candidate locations to contacting shopping center representatives) ・ Identifying, evaluating, and prioritizing potential store locations (using an S/A/B/C scoring system) ・ Identifying candidate locations for out-of-home (OOH) advertising linked to store openings and evaluating cost-effectiveness ・ Optimizing the development structure for the DREAM business (Keirin, Horse Racing, and toto) (Collaborating with internal development teams, managing progress, and facilitating problem-solving) ・ Formulation of annual budgets and monthly budget vs. actual management for regional revitalization projects (Including numerical analysis and preparation of management reports) ・ Executive Officers (Direct reporting line) ・ Business unit heads and development teams across divisions ・ External partners (shopping center operators, advertising agencies, real estate brokers, etc.) Work Environment ・ Business Division Total: Approximately 15 employees ・ Section (Recruitment Team): 4 employees ・ Senior Manager (1) Assistant Manager (1) ・ Age Range: A wide range, from their 20s to their 40s Mandatory Qualifications: ・ At least 3 years of practical experience in business strategy (corporate planning, business planning, consulting, etc.) ・ Experience leading projects involving complex stakeholder groups ・ Logical thinking skills (ability to handle the entire process from issue analysis to proposal development and documentation) ・ Practical skills in using Excel and PowerPoint (at a level sufficient for budget vs. actual tracking and preparing management reports) Desired Qualifications: Strategy & Finance: Strategy consulting; corporate planning, management accounting, and budgeting at operating companies Physical Store & Location Development: Store development, facility development, commercial real estate utilization, and planning and procurement of OOH advertising Development & PMO: PM/PMO for web service and app development; development support Negotiation & Liaison: Experience in high-level external negotiations with shopping centers, developers, government agencies, etc. Management: Experience managing teams of approximately 2-3 people Industry Knowledge: Work experience in the internet, web services, and mobile-related industries Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country Proof of eligibility is required by the timing of the offer letter. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link ・ Benefits: https://corp.rakuten.co.jp/careers/benefit/ ・ Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed ・ Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #strategyplanning #BusinessDevelopment #ManagerialAccounting #commerce

Job Description: Business Overview Rakuten Group's mission is to " EMPOWERMENT through innovation and partnerships." Guided by our vision to remain a "Global Innovation Company," we offer a wide range of over 70 diverse services. These include e-commerce services such as the internet shopping mall "Rakuten Ichiba" and the travel site "Rakuten Travel," financial services like "Rakuten Bank," and professional sports, among others. Department Overview The Facilities Management Department, which oversees the Welfare Facilities Group, continues to provide an environment where Rakuten Group employees can consistently perform at their best. This includes the selection, construction, and management of both domestic and international offices, starting with Rakuten Crimson House. Welfare Facilities Group contributes to the growth of the entire organization by ensuring that each of our diverse employees can perform at their best. We are responsible for planning, managing, and operating a variety of welfare facilities aimed at improving productivity, promoting communication, and refreshing employees' minds and bodies. We are constantly evolving our welfare facilities, such as the cafeteria offering free breakfast, lunch, and dinner, cafes, and massage rooms, by incorporating the latest trends. Position: Why We Hire As our scope of responsibilities expands and the volume of work increases, it has become challenging to manage with our current staff alone. Therefore, we are focusing on hiring not only based on experience but also on potential. 　 Position Details Specific Job Responsibilities: - Management and operation of welfare facilities, and management of contracted service providers - Identifying issues related to welfare facilities and implementing solutions - Planning and developing welfare facilities based on user needs - Coordinating with relevant departments for the planning and implementation of internal events - Collecting and analyzing user data using Excel - Budget management - Collecting user feedback and providing initial support Desired Candidate Profile: - Individuals who can continuously challenge themselves with flexible thinking, even in dynamic and changing environments - Highly motivated individuals who can identify their own challenges in response to business issues and effectively communicate with stakeholders to see their resolution plans through - Individuals who are eager to create the optimal office environment for Rakuten Group, without being constrained by existing concepts Work Environment We welcome and value individuals from diverse backgrounds, including new graduates, second-career professionals, and mid-career hires, to thrive and succeed in our team. Mandatory Qualifications: - TOEIC score of 800 or above, or equivalent English proficiency - Minimum of 3 years of project management experience - Experience in budget and expense processing - Proficiency in PC skills (MOS, formulas, Adobe Illustrator, etc.) Desired Qualifications: - Experience in contract-related tasks - Experience in managing and operating general affairs and welfare facilities - Business-level English proficiency (conversational and written) - PC skills to perform data analysis and create presentation materials Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo #corporate #HR #GA #CorporateCommunications #operationdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Department Overview In the HR department of the Travel & Mobility business, we are tackling various challenges in collaboration with the management team to achieve Rakuten Travel's goal of becoming the No.1 OTA (Online Travel Agency) in Asia. Rakuten Travel: https://travel.rakuten.co.jp To further accelerate the growth of our business both domestically and internationally, we are planning and executing various HR initiatives. We are working as "One Team" with both business and corporate organizations to achieve our mission. Position: Why We Hire We provide comprehensive HR services to our business, including performance evaluation, labor management, employment contract management, and HR system planning and operation. We are striving to further enhance our HR services to contribute more to the business. In addition, with the integration of group companies, the HR department is entering a new stage. Moving forward, we are recruiting members to strengthen our organizational structure so that we can provide even higher quality HR services to the business and our employees across these broad areas. 1. Contribute to Dynamic Business Growth Aiming for Asia's No.1 You will have the opportunity to plan and execute HR initiatives directly linked to business strategy, working closely with management to achieve Rakuten Travel's goal of becoming Asia's No.1 OTA. This role goes beyond mere back-office operations, allowing you to experience HR as a driving force for business growth. 2. Deepen Expertise Across a Wide Range of HR Domains and Achieve Career Advancement You can gain experience across a broad spectrum of HR areas, including performance evaluation, labor management, employment contract management, HR system planning and operation, and even HR for integrated group companies. Through diverse tasks, you can deepen your expertise as an HR professional and significantly expand your career options. A path is open for you to become an HR specialist or a manager in the future. 3. Hone Problem-Solving Skills Through Collaboration with Management and On-Site Teams You will gain experience deeply understanding business challenges through close communication with management and on-site teams, and deriving optimal solutions through data-driven analysis. 4. A Unified Workplace Environment Aiming for Mission Achievement as One Team We foster an environment where business divisions and corporate departments come together as "One Team" to achieve our mission. By collaborating across departments and roles, you can contribute to generating significant results. Position Details You will be responsible for HR operations primarily related to the domestic business within the Travel & Mobility Business. - Performance evaluation Management: Managing operational aspects related to performance evaluations. Formulating and disseminating evaluation and compensation policies. - Labor Relations & Welfare: Responding to employee inquiries and consultations (e.g., HR interviews). Managing various labor-related metrics (e.g., working hours, overtime, health check-ups). Handling operations related to industrial physician consultations, leave of absence, and return-to-work processes. - Employment Contract & Policy Administration: Managing employment contract renewals. Processing changes in employment types. Developing, disseminating, and promoting various HR-related guidelines. - Group companies HR Operations: Overall HR duties, including payroll and social insurance, new hire and termination management, and evaluation processes. - Other: Planning and execution of various HR initiatives. We may ask you to participate in PJT, which is a work within a team, or PJT, which is carried out by a department beyond a team, or project management. Work Environment Our Human Resources & General Affairs Office consists of 18 members, including the manager from both junior and experienced professionals. Background of mid-career hires - Experience in administrative departments within the wholesale and retail industry - Experience as a flight attendant at an airline Example Career Paths - Starting as a team member and advancing to management - Transitioning to other HR functions (e.g., labor relations, performance evaluation, recruitment) 　 Mandatory Qualifications: - Basic PC skills (Word, Excel, PowerPoint) - Ability to embrace change positively and act with flexibility and speed - Problem-solving skills based on smooth communication with management and on-site staff - Proactive attitude to identify issues, organize information, and propose and implement solutions - Business-level English proficiency (native level, TOEIC 800 or equivalent) Desired Qualifications: - HR experience in a business company or consulting experience in the HR field - Experience using HR systems and databases - Possession of HR-related qualifications (e.g., Certified Social Insurance and Labor Consultant, HRBP) - Experience in problem-solving using data - Experience in managing and promoting projects within and across departments - Experience in managing multiple team members Other Information: Additional information on Location Rakuten Crimson House 1-14-1, Tamagawa, Setagaya-ku, Tokyo 　 Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link - Benefits: https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #corporate #HR #GA #CorporateCommunications #commerce #RakutenTravel Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview The Rakuten Group offers over 70 services in Japan and overseas across a wide range of fields, including internet services such as e-commerce, travel, and digital content, credit cards, fintech (financial) services such as banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier operations and even professional sports. By organically linking these services through membership, centered on Rakuten members, we have formed a unique "Rakuten Ecosystem." *Rakuten's Business in Numbers https://corp.rakuten.co.jp/careers/services/ Department Overview Since its founding in 1997, Rakuten has expanded its business scale centered on its shopping mall business, Rakuten Ichiba, and credit card business, Rakuten Card. We have also successfully launched a new telecommunications business, Rakuten Mobile. Based on these three pillars, Rakuten has grown to ¥2.3 trillion in group revenue by fiscal year 2024. We believe that the expansion and growth of our advertising business will become a fourth pillar of our key business areas that will drive the Group's future growth. In addition to our existing businesses, including our internet advertising business, "Rakuten Marketing/LinkShare", marketing research business, "Rakuten Insight", and marketing solutions business, "Rakuten Data Marketing", we have a vision to create new business models by leveraging synergies with the "Rakuten Ecosystem," leveraging all of our advertising business assets, including our 70+ services, "Rakuten Membership", "Rakuten Points", "brand power", and "member data", to contribute as an unrivaled marketing partner to our clients. The President's Office/Corporate Strategy Department, to which this position belongs, was newly reorganized in July 2025. It is a small but elite strategic planning department directly under the Business President, and is involved in projects focused on strategic planning, business conception, management transformation, and business development. As Rakuten's fourth pillar, it has a dynamic mission to drive the evolution of its advertising business, making this the perfect organization and timing for you to be involved in upstream management and experience its dynamism. Position: Why We Hire As a member of the newly reorganized organization that will make advertising the fourth pillar of Rakuten, he will serve as the right-hand man to the President of the Ad & Media Company. In this organization that is still in the launch phase, he will work with the President to consistently lead the business strategy from formulation to execution, and is expected to establish a new advertising business model that makes maximum use of the assets of the Rakuten economic sphere. Attractions - Deepen your expertise as a corporate planning professional at A&M and pursue a career as a business manager in the future. - Expand your experience in business strategy and management in other Rakuten Group services or businesses. Position Details As a founding member of the new President's Office organization, you will be responsible for communicating with top management (the President and each business unit head), connecting upstream strategies with on-site business operations, and working at the core of business strategy, analyzing the current situation, identifying issues, formulating measures, and leading projects necessary to become the fourth pillar of our business. Major Duties - Developing a company-wide advertising strategy - Proposing top management proposals to the CxO - Driving strategic projects Specific Project Examples - Overseeing the entire business's service/product portfolio and planning optimal resource allocation and growth strategies - Integrating and reorganizing marketing assets within the group to create synergies and achieve efficiency - Leading the creation of new businesses and the expansion of existing businesses through M&A and strategic alliances - Identifying and analyzing opportunities for expansion into overseas markets and promoting global business expansion Work Environment Organizational Structure - Business Division: Ad & Media Company /Global Ad Division: Approximately 700 employees - Department: President's Office/Corporate Strategy Department: 8 employees - Age Range: 30-40 - Ratio: More than half are mid-career hires As a small, elite organization, each employee has considerable discretion, allowing for a sense of speed in their work. In addition, during the launch phase, we have an open environment where employees can proactively propose and address issues and initiatives while communicating closely with management. Mid-Career Hire Background - Consulting experience in strategic consulting - Business planning experience in the IT industry 　 Mandatory Qualifications: - The ability to identify fundamental issues from complex situations and consider solutions from multiple perspectives. - The communication and project management skills to build smooth relationships and reach consensus with diverse stakeholders (executive management, division managers, field personnel, etc.). - The ability to accurately articulate and visualize abstract concepts/insights. Desired Qualifications: You must have any of the following experience and qualifications: - Experience in strategic planning and execution of new or existing businesses worth tens of billions of yen - 2-3+ years of work experience at a consulting firm - 2-3+ years of policy planning experience at a government agency - Experience in data analysis and modeling using Excel and SQL Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification English Requirement: Yes *TOEIC, TOEFL, IELTS, etc. *Details will be provided if you proceed to the selection process. Rakuten Group, Inc. Homepage Link - Benefits:https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed - Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/ #business #strategyplanning #serviceplanner #BusinessDevelopment #commerce #RakutenInsight #LinkShare #RakutenMarketingPlatform

Job Description: Business Overview Rakuten Travel is the core service of Rakuten Group, providing a wide range of travel experiences to travelers in Japan and around the world. The service has grown to become the number one online travel company in Japan, and continues to grow as it provides more travel experiences to travelers around the world.   Department Overview Rakuten Travel, Japan's largest online travel agency, aims to enrich people's lives through travel. To this end, the mission of the Marketing Department is to communicate the value of Rakuten Travel's services to domestic and international travelers through the most appropriate means of marketing approach and to increase the number of Rakuten Travel fans. Our goal is to turn Japanese travelers as well as travelers from all over the world into Rakuten Travel fans. Position: Why We Hire Having grown to become the No.1 service in Japan in terms of number of users, Rakuten Travel's next goal is to gain the support of even more users and become a standard service for travel. We are planning to increase the number of employees to strengthen our organization for further business expansion. Position Details In this position, you will work as a UX Designer responsible for site improvement and content design to make Rakuten Travel services more comfortable for users. - Realize designs that improve the experience by using a cycle of prototyping, user testing, and results analysis to discover issues and propose hypotheses. - The design lead will collaborate with UI designers, developers, and product managers to solidify requirements and designs. - Promote various development projects for building design systems, new services, and PoC. Mandatory Qualifications: - At least 3 years of experience in UX and project management Desired Qualifications: - Knowledge of HCD (Human-Centered Design) - Proposals for new services and improvements based on user research - Knowledge of SEO, web accessibility, and site performance - Experience in launching and improving applications - Experience in operating and managing e-commerce sites and large scale sites Others Information: Additional information on Location Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability or a University Degree earned in an English-speaking country) In this case, it is necessary to achieve a TOEIC Score exceeding 800 after joining Rakuten in order to be eligible to become a regular employee. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. #business #UX #commerce #RakutenTravel

Job Description: Business Overview Rakuten is one of the leading E-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the "Global Innovation Company." Department Overview The Business Support Development Department (BSD) plays a crucial role in supporting various business operations that occur between users, clients, and Rakuten businesses from a systems perspective. Our division provides diverse services across four key domains: DATA, Business Support/Accounting, CRM, and AI Agent, which builds the foundation for leveraging AI across the entire Rakuten organization. We are committed to pursuing business process optimization and efficiency while delivering high value through our system offerings. AI Agent Development Section, established under BSD in January 2026, is dedicated to building next-generation AI agent application that empower Rakuten’s diverse business units through AI technology. Our mission is to reshape the digital future of E-commerce by building AI-native solutions that empower Rakuten merchants, catalyze new revenue growth, and radically reduce operational costs. Our main goal is to unify Merchant Communication Services. Consolidating fragmented communication services into a single, cohesive merchant interface to streamline communication and user experience. Position: Position Details Design and deploy advanced machine learning models and LLM-based agents to automate and optimize merchant communication. Develop RAG (Retrieval-Augmented Generation) systems to provide accurate, context-aware responses to merchant inquiries. Analyze large-scale transactional and behavioral data to uncover insights that drive revenue growth and operational efficiency. Collaborate with product managers and engineers to integrate AI capabilities into the unified merchant interface. Mentor junior data scientists and establish best practices for AI development and model evaluation within the team. Mandatory Qualifications: ・Master’s or Ph.D. in Computer Science, Statistics, Mathematics, or a related quantitative field. ・More than 5 years of experience in data science, machine learning, or AI research. ・Proficiency in Python and deep learning frameworks (e.g., PyTorch, TensorFlow). ・Strong experience with LLMs, prompt engineering, and fine-tuning techniques. ・Excellent communication skills in English and Japanese (to bridge technical and business requirements). Desired Qualifications: ・Experience in building end-to-end AI agent systems or conversational AI platforms. ・Proven track record of leading data science or AI engineering teams, including mentoring and project management. ・Knowledge of cloud infrastructure (e.g., GCP, AWS) and MLOps practices. ・Experience in E-commerce domain or large-scale B2B SaaS platforms. ・Contribution to open-source AI projects or publications in top-tier AI conferences (e.g., NeurIPS, ICML). Other Information: Additional information on Location Rakuten Crimson House (Head office) Additional information on English Qualification ・TOEIC Score of 800 above or possess equivalent qualifications ・Business-level English proficiency #engineer #datascientist #commerce #RakutenIchiba

Job Description: Business Overview Rakuten Group's mission is "To empower people and society through innovation." Within this mission, Rakuten Travel stands as one of Japan's largest accommodation booking sites, offering diverse and appealing services that cater to a wide range of travel needs. The dynamic business development, leveraging Rakuten Group's strong customer base and technology to bring innovation to the travel industry, is a significant attraction. Department Overview Rakuten Travel aims to enrich lives through travel, offering diverse services from hotels to car rentals as Japan's largest travel booking site. Our Customer Solutions Department maximizes the customer experience for both travelers and Hotel partners. We achieve this by managing inquiry operations and continuously improving our systems. We enhance "resolution productivity" (speed, quality, recurrence prevention) to uphold Rakuten Travel's service quality and customer satisfaction. Position: Why We Hire The evolving travel market increases the complexity, speed, and quality demands of customer and Hotel inquiries. To enhance the travel experience, we aim for an operational system that continuously improves problem-solving productivity, focusing on recurrence prevention. We seek a management professional to lead KPI design, productivity, quality, and talent development. This role will transform us into a value-creating organization, leveraging VOC to build trust with partners and drive business forward. Attractiveness of Business/Organizational Phase - We are transforming from mere inquiry handling to a "business promotion function" driven by Voice of Customer (VOC) to prevent recurrence. This phase offers significant room for improvement, directly impacting enhanced user experience and business growth. Attractiveness of Autonomy & Organizational Culture - You will lead end-to-end operations, from KPI/quality/productivity management to process and knowledge development. Our culture emphasizes data-driven and on-site decision-making, ensuring thorough execution. Career Steps (Skills and Career Path) - You will develop highly transferable operational management skills in areas like operation design/improvement, VOC analysis, and quality control. This experience offers potential for future career growth into cross-functional leadership roles, such as operations planning or quality assurance manager. Differentiation from Competitors (Leveraging the Rakuten Group Ecosystem) - Leveraging Rakuten's membership base, data, and diverse service integrations, you can implement support-driven improvements as a holistic "system." This offers the opportunity to enhance experiential value with the extensive reach and speed unique to a large-scale platform. Position Details You will manage and enhance problem-solving productivity (speed, quality, recurrence prevention) by driving both "on-site operation" and "system improvement" for inquiry handling. This involves collaborating with relevant departments to commit to root cause resolution. Managing and improving - KPI/operational quality (SLA, productivity metrics, quality scores, etc.) - Structuring inquiries and analyzing root causes (VOC analysis, recurrence prevention, rule development) - Designing escalation procedures and leading critical incident response (stakeholder coordination, promoting recurrence prevention measures) - Improving business processes (standardization, knowledge base development, FAQ improvement) - Planning and implementing productivity improvement measures (including tool implementation, automation, AI utilization) - Promoting collaboration with related departments (Development, Sales, Compliance, etc.) Work Environment Organization Structure - Overall Division: Approximately 600 members - Customer Solutions Office (L3): 22 members - Hotel's Operation Support Group (L4): 10 members - Manager: 1 Vice Managers: 2 - Age Range: Broad, from 20s to 50s - Ratio: New Graduates (40%)/Mid-career Hires (60%) Background of Mid-Career Hires - Sales experience in other industries - Customer service experience in Hotels Career Path Examples of Successful Mid-Career Hires - Started as a team member, promoted to manager leading on-site operations and improvements. - Joined in a sales role, then transferred to drive on-site improvements. Mandatory Qualifications: Required Skills/Experience - Practical experience in customer support operations or improvement planning and promotion. - Practical experience in managing and improving KPIs/operational quality (SLA, productivity metrics, quality scores, inquiry trends, etc.). Desired Candidate Profile - Someone who can genuinely empathize with customers, focusing on resolving issues and enhancing their experience. - Possesses strong communication skills to smoothly collaborate, coordinate, and drive initiatives with stakeholders from diverse backgrounds, including internal departments and partner companies. - Embraces change positively and is proactive in adopting new technologies and methods (e.g., AI utilization) to improve and transform business processes. - Possesses integrity and reliability, persevering through challenges, and collaborating with others to see tasks through to completion. Desired Qualifications: - Experience working in customer support, a contact center, or the travel industry such as a Hotel or travel agency. Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo 　 Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link - Benefits: https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #customersupport #OperationalImprovement #commerce #RakutenTravel

Plan, design, analyze, and report qualitative marketing research for Rakuten Insight and client marketing challenges. The role combines Rakuten Group data assets with research methodologies to develop insights and support business decisions.

Job Description: Job Posting Title Development Director (Frontend development direction) - Platform Strategy Supervisory Department (PFSD) Job Description:   Business Overview Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports.   Department Overview "Rakuten has expanded its business scale with core businesses such as the online shopping mall service Rakuten Ichiba and the credit card business Rakuten Card, achieving consolidated revenue of 2.2 trillion yen and domestic gross transaction value of 6.0 trillion yen.   Looking ahead, Rakuten aims to create a new business model that establishes a stronger Rakuten Ecosystem, including offline aspects of daily life, by fully leveraging assets cultivated primarily through online services, such as Rakuten membership, Rakuten Points, brand strength, and member data.   This position is part of the Platform Strategy Supervisory Department, which belongs to a corporate organization directly under the COO and Vice President. Rather than operating a specific service, this department is responsible for driving ecosystem growth strategies and initiatives centered on cross-group marketing across the Rakuten Group.   As the only division within Rakuten Group that executes initiatives based on company-wide strategy, it offers a unique opportunity to build a broad perspective while being involved in both strategic planning and execution.   The work of the Platform Strategy Supervisory Department is broad and diverse, ranging from proposals to top management on company-wide strategies, to planning concrete initiatives based on those strategies, creating innovative and attractive programs and products, and designing operations that enable customers to use our services with confidence."   Position: Why We Hire "We are looking for a Development Director to join our product development team, primarily working on Rakuten PointClub and Rakuten’s coupon-related products.   This role will lead development direction with a strong focus on frontend implementation, while maintaining a broader view of the entire implementation landscape, including backend systems. The key responsibility is to connect business and product requirements with engineering and ensure that all necessary components are brought together to deliver a successful implementation.   As the boundaries between frontend and backend development continue to become less distinct, we are not simply looking for someone who manages frontend schedules and tasks.   We are looking for someone who starts from a strong understanding of frontend development, but is also capable of understanding the broader technical architecture, system dependencies, APIs, and engineering constraints. This person should work closely with engineers and take ownership of connecting all the pieces without gaps throughout the implementation process.   Our development teams communicate primarily in English. Therefore, the ability to accurately understand complex technical discussions and communicate them clearly to relevant stakeholders is essential.   However, this is not an interpreter role. We expect the Development Director to understand the technology behind the discussion, evaluate possible solutions, negotiate and discuss options directly with engineers, propose alternatives, and ultimately direct the team toward the most appropriate solution. For this reason, professional-level communication skills in both Japanese and English, including the ability to participate in technical discussions on equal footing, are required.   Rakuten provides a wide range of technologies, platforms, and internal solutions. Our teams actively integrate APIs provided by other organizations and continuously explore new technologies to improve our products.   Introducing new technologies and integrating different systems often involves technical constraints and unexpected challenges. We are looking for someone who can work persistently with engineers and related teams to identify the best solution and drive implementation through to a safe, reliable, and successful release.   Our development organization also works very closely with product planning and marketing teams. It is therefore important to understand not only what needs to be implemented, but also why—the business objectives and intentions behind each requirement.   Rather than approaching projects as “Business vs. Development,” we expect this person to work as one member of the same business and product organization, collaborating toward shared goals.   There are also many opportunities to collaborate with product planners and UX directors from the early stages of product development. Candidates who are interested in UX and can consider both the technical implementation and the overall user experience will have opportunities to contribute across an even broader range of areas.   We are looking for a director who understands technology and can connect product planning, UX, frontend, and backend development—turning complex requirements into reliable, real-world implementations.   If this is the kind of role you would like to take on, we would be excited to hear from you." " ・Starting from a frontend perspective, you will have opportunities to work across a broad range of areas, including backend technologies, product planning, and UX. ・You will work closely with central Rakuten products such as Rakuten PointClub and Rakuten’s coupon services, which connect with a wide range of services across the Rakuten ecosystem. This gives you the opportunity to see the impact of your work across a large-scale user base. ・Rather than simply maintaining existing systems, you will have opportunities to continuously evolve our products by integrating various APIs, technologies, and solutions available across Rakuten Group.   ・As a Development Director leading implementation, you will be involved throughout the entire development lifecycle—from requirement definition and technical discussions to implementation, testing, and release—and take ownership of delivering products to users. ・This is not simply a project coordination role. You will understand technical backgrounds and constraints, discuss solutions directly with engineers, propose alternatives, and help guide the team toward the most appropriate implementation. ・You will act as a key bridge between engineering and product planning, marketing, and UX teams, giving you the opportunity to influence products from both business and technology perspectives. ・You will work in a bilingual Japanese-English environment and gain hands-on experience collaborating and discussing technical solutions with global engineering teams.   ・You will develop practical skills in frontend-focused implementation direction, API and backend understanding, technical negotiation, problem solving, and development leadership in a bilingual environment. ・By participating across the entire product development lifecycle—from upstream product planning and UX through technical design, implementation, QA, and release—you can develop into a well-rounded Development Director with expertise beyond a single technical domain. ・Through hands-on experience with Rakuten’s diverse technology platforms, APIs, and emerging solutions, you will build a broad technical perspective that extends beyond frontend development alone. ・Over time, you can expand your responsibilities toward leading larger-scale products and multiple development initiatives as a Development Director or product development leader.   Position Details "・Lead UX direction for products and services related to the Rakuten Ecosystem ・Plan experience design and initiatives based on business and service strategy ・Organize user issues and business requirements and translate them into product requirements, leading the requirements definition process ・Define specifications, including screen design, information architecture, transition design, and interaction design, and create related documentation ・Lead development direction and project management in close collaboration with engineers ・Support decision-making and prioritization within sprint and development processes ・Drive projects as a hub across design, engineering, and business teams ・Review implementations and ensure quality from both UX and specification perspectives ・Lead end-to-end execution and issue resolution toward product release ・Identify issues and plan and execute improvement initiatives based on user research and data analysis   Work Environment "・Expected Assignment: Platform Strategy Supervisory Department - Customer Strategy Department - Experience Section ・Platform Strategy Supervisory Department has approximately 60 members, balanced gender ratio, average age in the mid-30s ・Many members joined mid-career, and the division welcomes diverse backgrounds such as consulting, IT, platform companies, venture companies, telecommunications, and content operations ・The Experience Section consists of approximately 15 members (Web Directors, UX Designers, UI Designers, Front-end Engineers), with similar demographics   " "Examples of mid-career employees and their backgrounds can be found here:   https://customer-strategy.blog.rakuten.careers/"   Mandatory Qualifications: ・Someone who understands the realities and technologies of frontend implementation and can lead development while discussing technical matters with engineers on equal footing. ・Someone with strong communication skills who can accurately understand and structure complex technical issues and constraints, and clearly communicate them to both business and engineering stakeholders. ・Someone who can work across multiple areas and teams—including product planning, UX, marketing, frontend, and backend—and drive projects while maintaining overall alignment. ・Someone who can persistently work through challenges with engineers and stakeholders, pursue the best possible solution, and drive implementation through to a safe and reliable release. ・Someone who goes beyond simply passing requirements to the development team—understanding both business objectives and technical constraints, and proactively proposing and negotiating solutions. ・Someone with strong bilingual communication skills who can actively participate in both business and technical discussions in Japanese and English.   ・3+ years of professional experience in implementation direction or frontend development direction for web services or applications. ・Experience leading the end-to-end development process in collaboration with engineers, from requirements definition and specification through implementation, QA, and release. ・Strong understanding of, or hands-on experience with, frontend technologies including HTML, CSS, and JavaScript. ・Ability to understand system architecture and technical dependencies related to frontend implementation, including API and backend integration, and discuss specifications and implementation approaches directly with engineers. ・Business-level or higher communication skills in both Japanese and English. ・Experience driving projects involving multiple stakeholders across areas such as product planning, UX, marketing, and engineering. ・Hands-on experience in requirements definition, specification development, issue management, scheduling, and overall development coordination.   Experience working in an environment where English is used on a daily basis, particularly in collaboration with global engineering teams, is highly preferred.   Desired Qualifications: "・Basic knowledge and understanding of backend technologies, including API design and system architecture. ・Hands-on experience with Scrum or Agile development, working closely and continuously with engineers throughout the development process. ・Experience working in an English-speaking development environment or collaborating with global engineering teams. ・Knowledge or experience in product management, or experience working closely with Product Managers (PdMs) to drive product development. ・Experience using data, such as web/app analytics and A/B testing, to improve user experience and product performance. ・Experience participating in projects involving API integrations with other teams or external systems, as well as the introduction of new technologies or platforms. ・Experience collaborating with product planning, UX, and marketing teams from the early stages of product development, including upstream requirements and concept development. ・Experience launching new services or products, or participating in large-scale product renewal projects. ・Experience designing or developing products, features, or new user experiences by leveraging emerging technologies such as generative AI.   Other Information: Additional information on Location "Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo" Additional information on Secondment   Additional information on Transfer   Additional information on English Qualification If you do not have a score or certification, you will be invited to take the TOEIC IP test hosted by Rakuten during the selection process. Related Pages - Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ - Employee Conditions: https://global.rakuten.com/corp/careers/information/ - Culture: https://global.rakuten.com/corp/careers/culture/" "#director #projectmanager #producer #productmanager #WebDirector

Job Description: Business Overview Rakuten Group's mission is to empower people and society through innovation. We operate over 70 diverse services, including leading e-commerce platforms like Rakuten Ichiba and Rakuten Travel, innovative financial services such as Rakuten Bank, and professional sports. The Finance & Accounting Division plays a crucial role in supporting the sustainable growth of the entire Rakuten Group from a financial perspective. We are a team of dedicated professionals who are passionate about driving value and ensuring the financial health of our organization. We are responsible for securing optimal funding for our diverse global businesses through various means, including domestic and international financial markets, equity and bond issuances, and strategic bank loans. Proactively managing the Group's overall funding needs is paramount to our success. We also manage Investor Relations, communicating the company's strategy and financial performance accurately and promptly to investors and analysts. We strive to achieve fair market valuation and build trust, contributing directly to the enhancement of corporate value. Furthermore, we fulfill the responsibilities of a publicly listed company by ensuring timely and appropriate information disclosure based on the Financial Instruments and Exchange Act and other relevant regulations, demonstrating our commitment to accountability to our shareholders and investors. Our team also provides strategic financial support, developing optimal capital structures based on management strategy and providing crucial financial insights for strategic decision-making, including M&A activities. Finally, we ensure compliance with all tax laws and proactively manage tax risks to support the sustainable growth of the Rakuten Group. Department Overview At Rakuten Group, Inc., our Group Accounting Department plays a pivotal role in the consolidated financial reporting process, collaborating closely with the business accounting teams of each of our diverse companies. Beyond the essential function of financial consolidation, our department is entrusted with a critical mission: to gather and analyze the vital information necessary for informed management decision-making, providing crucial support to Group management through the CFO. This position offers a unique opportunity to proactively respond to both internal and external changes with speed and agility. For experienced professionals, this is a rewarding environment where you can fully leverage your expertise. For younger team members, it's a challenging yet supportive setting that fosters rapid growth and development. Our organizational culture values individual working styles and promotes open communication. We foster a flat and collaborative environment where everyone feels empowered to express their ideas freely. Position: Why We Hire Increase in number of employees due to business expansion. 　 Position Details ・Consolidated Financial Results for the Rakuten Group (IFRS). ・Preparation of securities reports and other disclosure materials. ・Promotion of projects in connection with M&A and organizational restructuring. ・Improve and rebuild the Rakuten Group's accounting processes and systems. 　 Work Environment There are four sections, each responsible for a specific group company. ・EC Accounting Section ・International Accounting Section ・Communications & Energy Accounting Section ・FinTech Accounting Section Our team includes experienced professionals from diverse backgrounds, including consulting firms, operating companies, audit firms, other Rakuten Group companies, and recent university graduates. Mandatory Qualifications: ・Knowledge of accounting with bookkeeping level 2 or higher. ・At least 3 years of experience in a business company or professional firm. ・Good communication skills and the ability to work as an organization. ・Be able to respond flexibly to changes. Desired Qualifications: ・Knowledge of IFRS and relevant work experience. ・Experience in preparing disclosure documents for publicly listed companies. ・Experience in improving accounting systems or accounting processes. ・Experience in team management or project management. ・Desire to work in an English-speaking environment. Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on Transfer Future opportunities for overseas assignments may be available based on your career aspirations. Additional information on English Qualification Business-level English proficiency (TOEIC 800+). #corporate #finance #accounting #financeandaccountingdiv Languages: English (Listening - 3 - Advanced), English (Overall), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten Group's fundamental management philosophy is to empower people and society through innovation. At the Commerce & Marketing Company, we operate services with industry-top-level share, such as the internet shopping mall "Rakuten Ichiba" (starting with this), EC services like the online travel agency (OTA) "Rakuten Travel," and Japan's largest golf course reservation site "Rakuten GORA." Department Overview “Rakuten Travel” is one of the largest travel booking websites in Japan, and we are looking for people who can play a central role in the further growth of the business. We are looking for people who not only want to improve their sales skills, but also want to step into the area of team management and administration, and who are motivated to improve their own career along with the growth of the business. High-end Business Development Group of the Hotel Partnership Development Department is a group that specializes in sales activities for high-end hotels and ryokan in Japan and overseas. Japanese culture is attracting attention globally, and global brand hotel chains are accelerating their expansion into Japan. In addition, there is an increasing focus on ryokan (Japanese style inns) that embody the unique Japanese hospitality. Our mission is to propose and realize the value that leading hotels and ryokans that offer wonderful experiences can provide through Rakuten Travel. In this position, you will work as a strategic partner for luxury hotels and ryokans, providing consulting services for attracting customers through the web (Rakuten Travel) and opening new stores on Rakuten Travel. We will make full use of various numerical analysis and web marketing know-how, and utilize the tools proposed by Rakuten Travel to increase sales. We work in a cycle of "understanding the current situation of the clients," "analyzing the current situation," "identifying issues," and "sharing goals, indicators, methods, and results. As a strategic partner, we share goals and develop strategies to achieve them. We provide web marketing know-how, numerical analysis, and various tools to help increase sales. Position: Why We Hire We are looking for people who can tell the appeal of luxury hotels and ryokans to as many customers as possible. This market is rapidly expanding and there is a shortage of skilled professionals.   The High-End Business Promotion Office is a highly attractive environment where you can hone skills such as strategic planning, presentations, and marketing, leading to your personal growth. We welcome applications from individuals who are eager to learn and are not afraid to take on challenges. Position Details   - We offer proposals for participation in Rakuten Travel to high-end hotel and ryokan companies throughout Japan and provide strategic consulting services after opening a Rakuten Travel site.   - We will set up issues for the companies that have opened websites and propose action plans. One person will be in charge of multiple companies on an ongoing basis, contributing to a sustainable increase in profits based on the PDCA cycle.   - We will use the data held by Rakuten Travel to develop strategies.   - As part of our proposal for attracting customers necessary to increase page access, we will propose and support the submission of web advertisements.   - We will propose accommodation plans that match our special feature campaigns.   - Planning of campaigns in collaboration with the marketing department. Work Environment Organizational Structure   - Total headcount in Travel & Mobility Business : about 550   - High-end Business Development Office : 12   - General Manager and Vice General Manager (2 people)　Manager and Vice Manager (2 people)   - Age group: mostly people in their 20s and 30s   - Composition: 50% new graduates, 50% mid-career hires Not only new graduates, but also people from a wide variety of industries including tourism, hotels, manufacturers, and airline industry. 　 Mandatory Qualifications:   - Revenue management or marketing experience in the hotel industry   - Business experience in the travel and OTA industry   - Experience as a team leader of 3-5 members   - Management experience of 5-10 members   - Web media sales experience   - English conversation (daily conversation, business level)   - Experience working with Microsoft PowerPoint and Excel Desired Qualifications:   - A person who can do their best for customers.   - A person who has a strong desire for growth.   - A person who has a strong sense of ownership and can act on their own.   - A person who can demonstrate leadership, engaging those around them to contribute to KPI achievement.   - A person who has a strong mindset for problem-solving and achieving results.   - A person who can grasp the overall picture while carefully monitoring even the details. Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link   - Benefits: https://corp.rakuten.co.jp/careers/benefit/   - Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed   - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #consultingsales #commerce #RakutenTravel

Job Description: Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other. *Our Businesses Key Figures https://global.rakuten.com/corp/careers/services/ Department Overview Procurement Operations Supervisory Department was established in January 2024 with the aim of promoting the standardization of procurement processes across the Rakuten Group and, through that standardization, achieving smoother business processes and stronger governance. The Department is responsible for rolling out policies and frameworks across all domestic and overseas group companies, as well as driving continuous improvement initiatives related to procurement operations. In a group like Rakuten that operates multiple businesses, it is an organization that delivers cross-functional value from a position close to top management. This opening is for the Operations Planning Section, one of the four sections within the Procurement Operations Supervisory Department. The Operations Planning Section is a dynamic, cross-functional team that plays a central role in “designing” standardization for procurement operations across the Rakuten Group, “embedding” it with stakeholders, and “establishing and driving” it as part of ongoing operations. Position: Why We Hire The Operations Planning Section aims to build an operating foundation that functions stably across the entire group by taking end-to-end ownership of the design, rollout, and operational execution of procurement operations standardization. Because each business and each company has different circumstances, achieving both procurement process standardization and stronger governance requires more than simply rolling out rules-it demands strong drive to move operations forward while staying close to stakeholders. To date, the Operations Planning Section has supported operational adoption by maintaining close communication with frontline teams and moving initiatives forward with a strong sense of speed. Looking ahead, with an expansion of scope and stakeholders in mind, we aim to strengthen our talent pipeline by hiring individuals who can drive planning and execution now and grow into future team leaders. In this role, you will work with a variety of business units and group companies, balancing different needs and perspectives to successfully implement new policies and processes. We are looking for people who enjoy bringing stakeholders together, driving change, and making a lasting impact across the organization. We are in the launch-to-expansion phase of standardizing and consolidating procurement processes across the entire group. While a certain set of rules and mechanisms is already being put in place, the real work is just beginning in terms of expanding the scope (target areas and companies) and further enhancing operational maturity. Rather than simply “running what has already been decided,” a key feature of this position is the opportunity to proactively engage in growing the framework and shaping what comes next. You will not only execute predetermined initiatives, but also take end-to-end ownership-from identifying issues and designing solutions, to coordinating with stakeholders and driving operational adoption. While roles and responsibilities are clearly defined, individuals are given substantial autonomy, providing an environment where you can turn ideas (“this would be better”) into reality by involving relevant stakeholders. There are also opportunities to prepare approval materials for senior management and to report directly, allowing you to work with a perspective close to leadership.   In addition, the culture emphasizes speed and execution. While operating on the premise of compliance, rules, and governance, the team values going beyond desk-based design and translating it into operations that actually work in the field. The experience gained in this position is not limited to a typical “procurement professional” or “purchasing specialist.” While using procurement as an entry point, you will be involved in cross-group business process design and operational improvement. Specifically, you can gain experience in:   ・Designing and improving end-to-end business operations, including procurement processes   ・Structurally reviewing operations based on KPIs and operational data   ・Serving a BizOps-like role that connects business units, corporate functions, and senior management   ・Supporting decision-making from a management perspective, premised on balancing governance/internal controls with execution   As a result, future career options may include:   ・Leader/manager roles in operations improvement or the BizOps domain   ・Cross-functional planning and execution roles beyond procurement   ・“Procurement/operations planning close to management,” in collaboration with corporate planning/strategy functions   A major feature of this position is that it enables career development not constrained by the word “procurement,” allowing you to broaden your next steps into roles that support the business and management through system-building and business transformation. Position Details In this role, you will work on procurement operations across Rakuten Group businesses-organizing the actual state of on-the-ground operations and driving initiatives end-to-end, from designing and improving standard processes to ensuring operational adoption in collaboration with relevant departments. ・Design, standardize, and improve business processes across end-to-end procurement operations   ・Drive group-wide implementation of the procurement system (primarily SAP Ariba) and promote in-house capability building/internalization   ・Design and improve controls from an internal control and governance perspective, based on risks in business processes such as procurement, payment, and goods receipt/inspection   ・Design and develop the supplier selection process (selection flow, decision criteria, and approval process)   ・Communicate and explain the designed policies/processes to each business and group company, and drive adoption through real cases/projects   ・Continuously improve overall procurement operations, including P2P process consolidation and centralized procurement initiatives Work Environment ・Headcount: Procurement Operations Supervisory Department: approx. 100 people/Operations Planning Section: approx. 30 people   ・Age range: Mainly in their 20s to 30s   ・New graduate vs. mid-career ratio: New graduates : Mid-career = 3 : 7 ・In addition to Rakuten’s company-wide onboarding programs for mid-career hires, the Procurement Operations Division offers its own structured learning curriculum called the New Joiner Lecture Program. ・The program is designed to help employees quickly build a solid foundation in procurement, covering topics such as procurement fundamentals, Rakuten’s standard procurement processes, internal procurement policies, and relevant laws and regulations. Even candidates without prior procurement experience can efficiently acquire the knowledge and practical know-how required for their role. ・To further support onboarding, we maintain a learning progress tracking framework and conduct regular 1-on-1 meetings with managers. This enables new joiners to monitor their progress, deepen their understanding, and transition into their roles with confidence. ・Worked at a full-service advertising agency handling clients in the real estate and food & beverage retail industries, running promotions using mass advertising and sales promotion (SP). After joining Rakuten, worked in digital marketing sales at Rakuten Marketing and then in quality management at Rakuten Mobile. Currently serves as a manager in the Operations Planning Section, responsible for people and organizational management. ・Handled overseas sales of iron ore at a specialized trading company and engaged in trade operations. Later in Korea, worked at a foreign-owned outsourcing company in customer service and NPS management, among other duties. After joining Rakuten, currently works as a manager responsible for organizational management and PMO activities. ・At a general trading company, handled import operations for food ingredients and proposal-based sales of in-vehicle electrical components to an automotive manufacturer. Later joined a consulting firm and participated in projects across various industries and domains, including SCM transformation and operational efficiency improvement. Currently works as a manager of a team mainly driving procurement-related projects. ・Worked in sales support and procurement operations for retail environment products at a comprehensive space solutions provider. After working in procurement management and sourcing at Rakuten Mobile, he served in the Operations Planning Section, where he was responsible for PMO activities related to the consolidation of P2P processes and the implementation of Ariba, as well as team management. ・After working on operations improvement, transferred to planning and sales for Rakuten Ichiba. ・After working on a project to build and refine operational KPIs for the organization, transferred to business planning within the group. Mandatory Qualifications: ・1 year of work experience ・Basic proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word ・Native-level Japanese language skills ・Enjoy working with diverse stakeholders and driving initiatives forward collaboratively ・Find fulfillment in identifying challenges, taking initiative, and driving continuous improvement Desired Qualifications: ・Experience driving the design and improvement of business processes and/or policies while coordinating with relevant departments   ・Experience working with ERP/business systems (e.g., SAP Ariba)   ・Experience taking initiative to gather necessary information, coordinate with stakeholders, and deliver successful outcomes ・Business-level English proficiency   ・Communicates in a bright, approachable manner, and can take action while being sensitive to subtle cues from counterparts (as the role involves communication with a wide range of internal/external stakeholders and senior management) ・A self-starter who proactively researches, learns, and resolves challenges by leveraging available resources and collaborating with others ・A team player who enjoys collaborating with diverse stakeholders and is motivated by delivering results together with the team ・Enjoy building consensus and collaborating with stakeholders, even in environments with diverse opinions and priorities ・Take initiative in identifying opportunities for improvement rather than simply executing assigned tasks ・Find fulfillment in driving long-term change, including business transformation and the successful adoption of new processes and policies Other Information: Additional information on Location Rakuten Crimson House   1-14-1 Tamagawa, Setagaya-ku, Tokyo Related Pages ・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ ・Employee Conditions: https://global.rakuten.com/corp/careers/information/ ・Culture: https://global.rakuten.com/corp/careers/culture/ #OperationalImprovement #procurement #operationdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview We operate a marketing partner business with the mission of maximizing client sales. We offer a wide range of marketing solutions, including advertising and market research utilizing over 70 Rakuten services and more than 100 million Rakuten IDs. We are a globally expanding organization where sales and product teams work as one. Our appeal lies in the dynamism of leveraging Japan's largest-scale data and cutting-edge technologies like AI. The Advertising & Marketing Company provides advertising and marketing services, including digital advertising, research, and influencer business. Our strength is offering end-to-end marketing solutions-from upstream strategy planning to downstream execution such as ad operations, performance measurement, and data analysis. Our marketing-related businesses include "Rakuten Marketing/Linkshare,"which provides comprehensive digital marketing solutions; "Rakuten Data Marketing," which leverages Rakuten's big data for marketing; and "Rakuten Insight," which offers market research services. You will be part of a core Rakuten Group organization, providing an environment for personal growth and career advancement.   Department Overview The Ad Sales Department is the division that provides Rakuten's "Marketing Solutions" to advertisers. Specifically, it is the department that solves advertisers' challenges by combining: 1. Rakuten data based on approximately 100 million member IDs, 2. Rakuten media spanning about 70 services, and 3. AI incorporating the latest technology. This department is responsible for solving our advertisers' challenges. 1. Rakuten data, based on roughly 100 million member IDs, has recently focused not only on online data but also on expanding offline data, enabling targeting and measurement services that utilize "offline purchase data." This allows us to provide an elevated "solution" that integrates online and offline channels. 2. Rakuten media, covering about 70 services, offers a wide range of "user communication" methods, including display ads, email ads, sampling ads, and direct mail (DM) ads. This enables a "multi‑faceted approach" to reach the right users effectively. 3. Our AI, powered by cutting‑edge technology, has developed many solutions, with the latest being technology that delivers ads to "future purchasers." This makes it possible to improve performance‑driven advertisers' effectiveness. Leveraging Rakuten Group's "unique" solutions, this is a "high‑profile department" that addresses advertisers' challenges. Position: Why We Hire Purpose Expanding advertising business revenue Reason Strengthening organizational capabilities to achieve the above goals We are looking for proactive, self-motivated individuals who can take on the role of next-generation leaders. Expectations We seek people who embrace change, can formulate their own questions, and derive solutions. We welcome those who can go beyond simply selling predefined products-using Rakuten's vast data as a weapon to co-create clients' marketing strategies and lead them to execution. The appeal Leveraging Japan's largest purchase and payment data, our first-party data based on "facts" rather than inference is an overwhelming strength unmatched by competitors. Especially in the evolving digital marketing landscape with increasing cookie restrictions, Rakuten's ID infrastructure is setting the industry standard. In this environment, you can build a career as a marketing planner with a management perspective, not just as an operational agent. Message With "Japan's largest data × Rakuten's economic ecosystem" as your weapon, why not join us in shaping the future of the advertising industry? Let's work together to solve advertisers' challenges through your strategic thinking and execution. Won't you join us in exploring new horizons in data marketing?" Attractive As part of Rakuten Group's overall business, the advertising division has been spun off as an "Ad & Media Company" to become the fourth pillar of growth. The greatest motivation comes from experiencing firsthand the rapid expansion of this venture and contributing to its success. 1. The ability to design "full-funnel marketing" strategies that span the Rakuten ecosystem. The appeal lies not in simply selling ad space, but in designing cross‑service customer experiences that leverage Rakuten Group's diverse offerings (travel, banking, securities, mobile, etc.). From awareness to purchase, repeat business, and fan cultivation, we build marketing plans that accompany users throughout their entire lifecycle. This allows planners to hone the essential skill of "maximizing customer LTV." 2. A "consulting approach" directly linked to advertisers' business challenges. Rakuten's advertising business goes beyond mere promotion support; it serves as a transformative partner that reshapes manufacturers' and retailers' core business and sales strategies. The process of analyzing client challenges using Rakuten's vast data troves and proposing solutions is extremely demanding. Simultaneously, it provides an environment where marketing planners can dramatically enhance their market value. 3. The "quality" and "quantity" of Rakuten data serve as key differentiators from competitors. The company possesses "factual data" such as purchase history, boasts "Japan's largest data volume," and holds not only online but also extensive offline data—all linked via Rakuten ID. This enables accurate post‑campaign measurement and the provision of diverse solutions.   Position Details Specific Job Responsibilities This is a "Planner" position where you will accompany sales and advertisers to plan advertising solutions from problem-solving to performance verification, and create proposals. - Conducting client interviews and briefings - Creating proposal materials and plans based on upstream marketing strategy decisions - Conceptualizing and designing media plans - Marketing analysis and advertising effectiveness analysis utilizing Rakuten's proprietary data - Collaborating with advertising product teams and data analysis teams to concretize proposals Stakeholders - Sales planning and sales teams - Various product departments - Various operations departments - Various data departments - Corporate planning - Other Rakuten Group businesses, etc. Work Environment Organizational Structure This position belongs to a department consisting of approximately 30 sales professionals. The team is largely composed of mid-career hires, with many members thriving despite having no prior advertising industry experience. For the latest details about the assigned department (group), please confirm with our staff during the interview. *As of May 2026 Background of Mid-career Employees Mid-career hires come from diverse industries such as advertising agencies, advertising media, gaming media, education, professional sports, finance, manufacturing, and more. Career path of mid-career employees who are active Year 3: Team Leader (leading a team of 2 to 4 members) Year 5: Group Manager (managing around 10 people and multiple teams) Other: Flexible placement options based on career plans, including transfers to departments closer to products or services, or applying for open positions in other Rakuten businesses. Mandatory Qualifications: Any of the following - Minimum 3 years of practical experience in planning and project development at an advertising agency or media company - Minimum 3 years of experience working on marketing strategies as a strategic planner Ideal Candidate Profile Someone who is sensitive to trends and proactively collaborates with other departments and companies in their work. - Communication skills - Problem-solving ability - Abundant creativity - Planning and proposal development skills, Proposal writing skills - Advertising media planning skills Desired Qualifications: - Experience or proposals in managing digital advertising (display, video, search) - Experience in marketing utilizing e-commerce platforms or retail media - Experience in project management involving multiple stakeholders - Experience in designing and analyzing quantitative and qualitative research - Experience in launching new businesses or services - Experience in creating competitive proposal materials Other Information: Additional information on Location Futakotamagawa Rise Office 2-21-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification English Requirement: Yes *TOEIC, TOEFL, IELTS, etc. *Details will be provided if you proceed to the selection process. Rakuten Group, Inc. Homepage Link - Benefits: https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #business #consultingsales  #marketing #PR #dataanalyst #dataanalytics #adandmedia

Job Description: Business Overview Rakuten Group aims to provide innovative services in the telecommunications and IT industries, and to grow in the global market. In particular, we contribute to the business growth of our customers by solving their business challenges using various services, including SaaS solutions, MDM, security services, Rakuten AI (generative AI software), embedded devices bundled with Rakuten Mobile communication, and devices such as smartphones/tablets/PCs, etc., that support corporate mobile utilization. Department Overview You can realize business growth and self-growth by providing innovative DX solutions to customers using Rakuten Group's assets, such as SaaS solutions, MDM, security services, Rakuten AI (generative AI software), robots, embedded devices bundled with Rakuten Mobile communication, and devices such as smartphones/tablets/PCs, etc., that support corporate mobile utilization. In addition, you can work in a stimulating environment with diverse and talented members while upgrading your skills and career in a growing market. Position: Why We Hire We are seeking talent to be responsible for Rakuten Mobile's DX solution sales due to business expansion. Position Details DX solution sales to promote various services such as SaaS solutions, MDM, security services, Rakuten AI (generative AI software), embedded devices bundled with Rakuten Mobile communication (AI monitoring cameras, digital signage, AI robot vacuum cleaners, robots, Pocketalk, etc.), and devices such as smartphones/tablets/PCs, etc., that support corporate mobile utilization. Job Details> ・Select target customers and execute strategic approaches. ・Carefully listen to customers' business challenges and needs. ・Propose optimal solutions to customers' challenges by combining the various services mentioned above with Rakuten Mobile communication. ・Conduct presentations that clearly explain the proposed content to customers and specifically present the effects of implementation. ・Create estimates, negotiate prices and adjust contract terms, and aim to conclude contracts. ・Conduct follow-up after implementation to improve customer satisfaction. ・Collect market trends and competitor information and use it to formulate sales strategies. ・Collaborate with planning and marketing departments to develop and provide products and services that meet customer needs. Work Environment You can work in a dynamically expanding organization in collaboration with global teams inside and outside the company. We support efficient work execution by utilizing the latest IT tools and systems that utilize AI, etc. Mid-career hires from the IT and mobile industries are enrolled. Members with diverse experiences gather and promote projects by utilizing their expertise. Mandatory Qualifications: ・ Experience in solution sales for IoT devices, cloud services, or SaaS (2+ years preferred) ・ Experience in B2B sales ・ Professional experience in the IT/telecommunications industry ・ Basic PC skills (Excel, Word, PowerPoint, etc.) ・TOEIC score of 600 or higher Desired Qualifications: ・ Experience in project planning and management ・ A mindset of proactively taking on challenges beyond assigned responsibilities and initiating new endeavors ・ Experience in executing tasks by collaborating and cooperating with one's own organizational leadership and stakeholders to achieve shared goals ・ Experience in proactively anticipating and addressing the needs of internal and external customers to continuously enhance the customer experience Other Information: Additional information on Location Futako Tamagawa Rise Office Zip Code :158-0094 Location : Futako Tamagawa Rise 13F, 2-21-1 Tamagawa, Setagaya-ku. Tokyo Additional information on English Qualification If you have previously achieved a TOEIC score of 600 or higher but are unable to provide an official certificate, you will be required to take the TOEIC IP test hosted by our company during the selection process. Additionally, we require employees to achieve a TOEIC score of 800 or higher within two years of joining the company. Japanese: Business-level Japanese proficiency. Understanding of Japanese business customs and culture, and ability to communicate, negotiate, and present smoothly with customers. #business #consultingsales #groupsalesdiv #RakutenMobile Languages: English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent)

Job Description: Business Overview Rakuten is one of the leading E-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the "Global Innovation Company." Department Overview The Business Support Development Division (BSD) plays a crucial role in supporting various business operations that occur between users, clients, and Rakuten businesses from a systems perspective. Our division provides diverse services across four key domains: DATA, Business Support/Accounting, CRM, and AI Agent, which builds the foundation for leveraging AI across the entire Rakuten organization. We are committed to pursuing business process optimization and efficiency while delivering high value through our system offerings. AI Agent Development Section, established under BSD in January 2026, is dedicated to building next-generation AI agent frameworks that empower Rakuten’s diverse business units through AI technology. Our mission is to reshape the digital future of e-commerce by building AI-native solutions that empower Rakuten merchants, catalyze new revenue growth, and radically reduce operational costs. Our main goal is to unify Merchant Communication Services Consolidating fragmented communication services into a single, cohesive merchant interface to streamline communication and user experience. Position: Why We Hire We are looking for an AI Agent Engineer to design and build autonomous AI systems that can perform complex tasks by interacting with tools, APIs, and environments. You will be at the forefront of AI development, moving beyond simple chatbots to create intelligent agents that drive business value. Position Details Design and develop autonomous AI agents using LLMs and agentic frameworks. Build tool-use capabilities (Function Calling) for agents to interact with external systems and databases. Optimize agent workflows for reasoning, planning, and task execution accuracy. Evaluate and refine agent performance through rigorous testing and prompt engineering. Work Environment Mandatory Qualifications: ・ 7+ years of hands-on experience in web application design, code reviews, performance tuning, and architectural improvements. ・ 7+ years of experience in application development with a focus on database schema design and integration with external systems. ・ Extensive hands-on experience (7+ years) in the design and development of Web APIs. ・ 7+ years of experience in the development and operation of large-scale systems using Java (Spring Boot) ・ Experience with LLM orchestration frameworks such as LangChain, LlamaIndex, CrewAI, or Microsoft AutoGen. ・ Understanding of Prompt Engineering and Chain-of-Thought (CoT) reasoning techniques. ・Professional working proficiency in Japanese or higher. Desired Qualifications: ・ Experience of management for large scale projects ・ Experience in evaluating agent performance using automated testing frameworks. ・ Knowledge of LLM performance optimization (latency reduction, cost management). Other Information: Additional information on Location Tokyo Additional information on English Qualification ・ TOEIC score of 800+ or equivalent business-level English proficiency. #engineer #commerce #RakutenIchiba

Job Description: Department Overview Rakuten is a leading global e-commerce company. Our mission is to contribute to society by creating value through innovation and entrepreneurship At Rakuten, we drive disruptive innovation, engaging knowledge, creativity and passion from around the world to achieve ambitious goals and help build communities in which people can pursue their dreams and live in happiness. Ad Product Section boasts a highly motivated, skilled, talented, and friendly team spread across Tokyo, Singapore, India, and China. We are looking for someone who can quickly integrate and collaborate effectively with our team. We are seeking a dynamic full-stack software engineer to take on technical ownership and responsibilities throughout the product and project development lifecycle. The ideal candidate will possess the ability to solve a wide range of technical and business challenges. We are looking for a tech-savvy individual who is unafraid to step out of their comfort zone and explore new technologies. Position: Position Details This role offers the opportunity to build a robust tech career by developing multiple products within Rakuten's expansive ecosystem and innovative technology cluster. Roles and Responsibilities 1) Project Execution - Requirement gathering and analysis - Convert business requirement to tech requirement - System design - Coding and implementation - Code review and maintain code quality/standard - Unit testing, verification, validation - Deployment/Rollback operation for DEV, STG, PROD - After-release monitoring, regular maintenance 2) Collaboration - Working closely with the project manager, tech lead, architect and other project members - Collaborate with a separate QA team and DevOps team - Collaborate with cross-culture, cross-border development team during the project execution 3) Always Improve, Always Advance - Understand the whole product and system and suggest the technical improvements - Understand the future business and product needs and suggest system improvement in advance - Think one step ahead, verify up-coming technology and prepare roadmaps to utilize those Mandatory Qualifications: - More than 7 years of hands-on software development experience as a Software Engineer - Strong technical design and implementation skill - Strong analytical and problem-solving skill - Complete and hands-on experience of Agile development and SCRUM - Team player and easy going person - Proactive, self-starter and self-motivated - Perform under immense pressure - Good communication skills with tech/non-tech people - Strong get-things-done mind with a sense of ownership - Experience using AI tool like Cursor to improve the code quality and productivity Technical - Java spring (Boot+Batch) - MySQL - NoSQL (MongoDB) - GCS, BigQuery, Dataproc - Kafka - Version Control - Git - Jira or similar project and task management tool 　 Desired Qualifications: Technical - Big Data (Hadoop, Hive, Spark) - REACT, ANGULAR - NoSQL (Couchbase, Cassandra, Redis) - Big Data (Tez, Presto) - Test Automation JUnit - Code Quality - Sonar - Streaming platform - Kafka, RabbitMQ - CI/CD - Jenkins - BI Tool - MicroStrategy, Tableau - The experience about enterprise system architecture design such as data pipeline design Other Information: Additional information on Location Futako Tamagawa Rise Office #engineer #applicationsengineer #globaladdiv #RakutenAdvertising #Java

Job Description: Business Overview Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports. Department Overview Up until now, Rakuten has expanded its business scale centered on the shopping mall business "Rakuten Ichiba" and the credit card business "Rakuten Card," and has grown to sales of 800 billion yen and total domestic distribution of 8.8 trillion yen. In the future, Rakuten will make the most of the assets such as "Rakuten members," "Rakuten points," "brand power," and "member data" that it has cultivated mainly online, and will be stronger, including living offline. We have a vision of creating a new business model that establishes the "Rakuten Economic Zone." Among them, the Platform Business Strategy Management Department is an organization under the direct control of the COO and Vice President, and is working on the promotion of ecosystem growth strategies and measures centered on marketing across the Rakuten Group. 　 Position: Why We Hire Growth of the entire ecosystem cannot be achieved by simply extending the optimization of individual businesses and services. Also, as Rakuten's ecosystem is huge and special, its growth and competition strategy will have to become new and dynamic. Therefore, while discussing directly with the president and vice president, we are constantly creating strategies to solve complex simultaneous equations of company-wide growth and individual business growth. The team is a small number of elite teams centered on people from strategic consulting firms, and mixes logical (left-brain) approaches such as Rakuten's big data analysis and insight research with intuitive (right-brain) approaches such as design thinking. At the same time, we will create a new strategy. If you are interested in an environment where you can contribute to society as well as self-growth through various challenges, please check the following requirements before applying. In addition, you can see the recruitment site of the department from the following URL. Please refer to the daily work of the department and interviews of the members who work together when applying. https://corp.rakuten.co.jp/careers/division/customer_strategy/ (opens in new window) 　 Position Details We are looking for people who can contribute to the promotion of business utilizing Rakuten Points, which is issued over 300 billion annually. You will be responsible for new planning and promotion from the monetization of services that already exist. Examples of other strategic themes - Top management proposal for company-wide strategy (marketing strategy, company-wide KPI formulation, etc.) - Planning of overseas ecosystem strategy - Planning and development of products and business solutions that utilize Rakuten's huge assets (ID, points, data, etc.) - Development of a completely new marketing method - Planning company-wide customer strategy Mandatory Qualifications: - 7-8 years of business development experience. - Experience in launching large-scale services. - Work experience at a platform operator. (Internet / mobile industry is desirable.) - Those who can complete from planning to execution Desired Qualifications: - Those who are familiar with points and payment business - Corporate sales experience  #business #jobcategory01 #marketing #jobsubcategory04 #strategyplanning #jobsubcategory01 #consultingsales #jobsubcategory03 #operationdiv #organization08 Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

Job Description: Business Overview The Group Sales Division is a cross-functional organization dedicated to expanding the membership value and ecosystem of the Rakuten Group, which encompasses over 70 services. We lead initiatives in branding, creative, marketing, and membership. We consider the mobile sector to be the cornerstone of our ecosystem, and as the Group Sales Division, we are further promoting collaboration with Rakuten Mobile. Department Overview The "Device Business Department" oversees the entire lifecycle of our products, including smartphones, data terminals, IoT devices, and accessories—ranging from planning and development to sales and maintenance. We are committed to pursuing the highest level of user experience, quality, and security, ensuring that our customers can fully enjoy the Rakuten Group’s ecosystem through our products. Our department consists of six divisions, where members from diverse backgrounds—including Japan, India, China, Taiwan, the U.S., and France—work together and inspire one another to achieve excellence. The "Device Strategy Section," where you will be assigned, is responsible for defining the product lineup for Rakuten Mobile’s consumer smartphones and mobile Wi-Fi routers, as well as formulating and driving sales strategies. We play a pivotal role in driving Rakuten Mobile's business growth by acquiring and retaining new customers through our device offerings and maximizing overall profitability. Position: Position Details You will be responsible for providing operational support and assisting the management team across two organizations under the Device Business Department (Device Strategy Section and Device Sales Section). ・Budget Management: As the Person In Charge (PIC) for the department budget, you will support budget formulation and handle coordination and negotiations with related departments, such as Procurement and Finance. ・Departmental Accounting: In addition to supporting ordering and payment processes within the department, you will perform budget vs. actual (B/A) management in collaboration with the management team. ・Meeting Management/Support: You will be responsible for preparing materials and minutes for meetings held both inside and outside the department, and providing facilitation as needed. ・Management Assistance: As an assistant to the Senior Managers of the two organizations, you will perform secretarial tasks, such as scheduling for both internal and external matters. ・Organizational Operations: You will work with the team to drive administrative tasks related to organizational operations, including HR-related procedures and support for education and training within the Device Business Department. In the duties mentioned above, communication in both Japanese and English is essential. As stated, our department is composed of a diverse, international team, and high-level communication skills in both languages are required for daily coordination with related departments. We look forward to receiving applications from those who are eager to provide support to ensure the smooth operation of our organization. Mandatory Qualifications: ・At least 3 years of professional experience, or equivalent practical experience. ・Strong communication skills to work smoothly with a wide range of stakeholders both inside and outside the department. ・Business-level proficiency in English. ・Must reside within a commutable distance. Desired Qualifications: ・Practical experience in budget management and budget vs. actual (B/A) management, especially in sales. ・Practical experience with PowerPoint and Excel. ・Experience working in a foreign-affiliated company or a multinational team. ・Experience in secretarial tasks or management support. #business #strategyplanning #groupsalesdiv #RakutenMobile Languages: English (Overall - 3 - Advanced)、 Japanese (Overall - 4 - Fluent)