Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: This is a high-impact opportunity to lead two of Salesforce's most strategic recruiting programs, with a primary focus on the APAC and Japan regions. The Employee Referral Program is Salesforce's #1 source of external hires, and the Insiders Program connects active candidates with employees for an authentic look at our culture. As the Senior Program Manager for these two programs, you'll run day-to-day operations and support regional strategy across APAC and Japan. You'll partner closely with business leaders and cross-functional teams to tailor these programs to local market needs, while improving the experience for referrers, candidates, and Insiders alike. You'll have the autonomy to shape how these two programs work across APAC and Japan, direct visibility with regional business leaders, and the chance to build improvements that benefit our global talent organization. Responsibilities: Employee Referral Program Champion the Employee Referral Program across APAC and Japan by designing education initiatives and promotional campaigns that grow high-quality referral pipelines in priority business areas, partnering with regional Talent Attraction, Legal, and Business leaders to align local execution with global hiring strategy. Manage program branding and communications across Slack, Quip, and email, and handle case intake and resolution for referral inquiries. Present at new hire orientations, train team members on program operations, and monitor program data to guide promotional strategies and audit service-level agreement (SLA) compliance. Oversee the referral bonus payout lifecycle, auditing transactions for accurate payouts and alignment with Payroll SLAs. Insiders Program Own end-to-end operational workflows and intake systems for the Insiders Program, establishing escalation protocols and resolution standards to deliver a strong, candidate-centered experience. Recruit, onboard, and train employee Insiders, building enablement resources that help employees represent Salesforce culture authentically. Design and run multi-channel communication campaigns across Slack, email, and internal portals to drive Insider engagement and keep stakeholders aligned. Build reporting frameworks to track participation, match quality, and candidate sentiment, and use that data to guide process improvements. Required Qualifications: 6+ years of program management experience in HR, recruiting operations, or talent acquisition, including leading strategic, scalable talent programs. Fluent in written and spoken English and Japanese to support APAC/Japan stakeholders and local teams. Demonstrated ability to independently lead complex, cross-functional workstreams, managing multiple priorities with strong attention to detail, including designing and executing multi-channel communication strategies for global, regional, and executive audiences. Experience building performance metrics frameworks and using data tools (e.g., Excel, Google Sheets, Tableau) to inform program decisions, and proficiency with collaboration tools (Google Workspace, MS Office, Quip, Slack, Zoom, Google Meet). Preferred Qualifications: A proactiv

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Development & Strategy Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role Come join Salesforce and a team at the heart of driving healthy and successful revenue growth! As an Analyst, Deal Desk, you will be responsible for evaluating, structuring, and approving commercial quotes for our Japan, Korea, and Taiwan (JKT) commercial business segments. In this role, you will act as a critical gatekeeper and advisor for high-velocity commercial transactions. You will focus on mitigating risks, ensuring policy compliance, and finding improvement opportunities within sales territories by leveraging the power of data-driven insights. You will work autonomously with account teams to apply pricing tools and playbooks, maintain absolute data accuracy, and actively support the Deal Desk team's shared goals and Salesforce values. Key Responsibilities * Own the end-to-end review and approval workflow for commercial business quotes, ensuring alignment with corporate pricing policies, legal terms, and margin guidelines. * Partner in an advisor capacity to Commercial Sales account managers, and internal stakeholders to facilitate smooth, high-velocity quote generation. * Work autonomously with commercial account teams to structure quotes, while demonstrating strong judgment on when to bring in senior help or escalate complex scenarios at the right times. * Drive a swift path forward on deals by consistently and accurately applying standard pricing tools, discount matrices, and commercial playbooks. * Proactively engage Commercial Sales on complex or non-standard quotes to ensure they receive the right level of commercial support, adding value by recommending viable alternative structures. * Confidently articulate the Deal Desk's perspective, policy constraints, and rationale when addressing objections from sales teams or internal stakeholders regarding quote parameters. * Manage escalations effectively by clearly identifying the reason for pulling in leadership; always ensure numbers are 100% accurate and include relevant deal details, clear recommendations, and supporting rationale. * Review and vet quote terms to manage compliance risk within standard contractual frameworks. * Partner with Finance, Legal, and Revenue Operations departments to streamline the quoting lifecycle and accelerate deal velocity. Required Qualifications * 2+ years of demonstrated experience in quote-to-cash operations, commercial deal desk, sales operations, financial analysis, or a relevant commercial support function. * Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role. * Professional proficiency in Japanese and business English are required. * Strong analytical background with high attention to detail, ensuring quote metrics, discounts, and numbers are always accurate. * Ability to work in a fast-paced, high-volume environment, think on your feet amidst transactional ambiguity, and prioritize competing quote requests effectively. * Highly effective written and verbal communication skills, with the ability to explain commercial policies and quote compliance parameters clearly to sales teams. * Strong relationship-building skills and

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. CSG (Customer Success Group) は、顧客を成功に導くことを最重要ミッションとしているSalesforce内の組織です。CSGはSalesforceのポストセールス部門の位置付けで、主にカスタマーサクセス、プロフェッショナルサービス、製品サポート、リニューアルの4部門で構成されています。 本ロールはCSGのプロフェッショナルサービス本部のオペレーション部門に所属し、プロジェクトのリスクマネジメントを実施するための、個別案件における契約相談、収益管理、コンプライアンス対応全般を担います。 Role Description 日本地域のプロフェッショナルサービス（PS）部門のオペレーションを担うシニアマネージャー職です。大型構築案件のDeal Risk Assessment（商談リスク評価）プロセスを主導し、Global Services Deal Strategyチームと連携しながら、契約からデリバリー、収益認識までのエンドツーエンドで受託業務の品質と正確性を担保します。加えて、プライバシーマーク維持対応、BCP（事業継続計画）演習の推進、部門内AIツール利用ガバナンスの整備など部門運営全般にも幅広く関わり、リスクマネジメントとオペレーション両面から部門の成長に貢献します。 Your Impact for Success このロールの成功は、Deal Riskの適切な評価・低減とリーダーシップへの提言、個別案件における営業担当者への効果的な指導と受注支援、およびプロフェッショナルサービス部門の収益によって測られます。 部門のリスク管理全般における信頼されるアドバイザーとしての立ち位置を確立し、Sales・Delivery・Legal・Financeそして部門Leadershipが安心して相談できる窓口となることが求められます。分析・助言にとどまらず、個別案件の相談対応やステークホルダーへの啓発・教育まで幅広く自ら手を動かし、成果に責任を持つ実行力が不可欠です。 Your Impact (Responsibilities) 大型構築案件のDeal Risk Assessmentをリード。Global Services Deal Strategy（DealStrat）チームの日本における委任先として、Risk Breakdown Structureに基づく低減策を整理し、部門Senior Leadershipへ判断材料（リスク評価、投資適格性、リソース・Staffing Plan・コスト見積りの実行可能性）を提供。DealStrat関連ポリシーの社内浸透・遵守状況の確認も担う 複雑・大型・交渉難易度の高い商談における契約建付けの相談対応、および営業担当者への交渉戦略支援（有償/無償スコープ分離、収益認識（ASC606）の理解に基づく収益計上への影響評価・助言） 無償の役務提供を含む投資案件について、Salesforce内規・法令遵守の観点で事前確認を実施。必要に応じLegal/EthicsやSenior Leadershipと協議し、判断結果を記録管理 個別案件におけるSecurity Checksheet対応、情報セキュリティ・個人データ保護に関する関係者調整や担当営業・プロジェクトチームへの指導 プライバシーマーク維持のための社内対応・継続的な運用改善、および部門BCP（事業継続計画）演習への参加とそこから得た知見に基づく継続的な改善推進 部門内AIツールの利用ガバナンス整理（Global連携含む）と、リスク・コンプライアンス・AIツール利用等に関する社内イネーブルメントの実施 ジュニアメンバーへのメンタリングとDeal Risk評価に関するナレッジ共有 Minimum Qualifications (Required) 役務の提供に際し、契約とプロジェクトの建付けを論理的に整理・説明する力や高い倫理観（公平性・合理的必然性） 提案書レビューや契約審査の実務経験（業務委託契約書や収益認識の理解） PS/コンサルティング領域における6年以上の実務経験 Deal Structuringにおける3年以上の実務経験 大規模構築案件のリスクアセスメント経験 複数ステークホルダー（Sales、Delivery、Legal、Finance、グローバルOps）との折衝・調整力 日本語・英語ビジネスレベル（Global連携のため必須） 正式な決裁権限がない中でも、複数ステークホルダーを巻き込み自律的に商談・案件を前進させる推進力 Preferred Qualifications PMP (Project Management Professional) 情報セキュリティ/個人データ保護に関する実務知識 収益認識（ASC606）に関する基礎的な理解 AIツールを活用した業務改善への意欲 Salesforce製品知識・資格 Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statem