Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We're looking for a Senior Technical Program Manager I to join our expanding Product and Innovation team. This position will manage programmes that span the entire Product, Engineering, and UX organisations. Interactions with and presentations to engineering teams, engineering leaders, product leaders, executives, and third-party vendors will be common. We are looking for a Senior Technical Program Manager who can bridge communication between technical teams and product-focused groups and leaders. You will work remotely from Bulgaria and will be reporting to the Director, Technical Program and Operations. You Will: Coordinate, monitor, and report on programme status across enterprise initiatives and external partner engagements, ensuring accurate and timely information reaches all relevant stakeholders. Lead project planning and provide structured support to engineering teams, developing schedules, adhering to milestones, and keeping team members aligned and on track across multiple concurrent workstreams. Design and implement scalable processes that support the organisation's rapid growth, applying strong planning and organisational skills to manage complexity across Product, Engineering, and UX. Recognise and prioritise issues as they arise, collaborating with cross-functional partners to drive timely and effective resolution. Identify risk factors across programmes, then develop and execute mitigation plans with independent judgement and clear analytical thinking. Drive regular status updates across stakeholder groups, including senior leadership and executives, to ensure transparency and maximise efficiency. Facilitate open communication among teams with differing working styles and personalities, demonstrating strong interpersonal and communication skills to maintain alignment and psychological safety within collaborative settings. Handle programme-related documentation, reporting outputs, and data with care, maintaining confidentiality and accuracy in all information management activities. Manage day-to-day use of programme and project management tools, software platforms, and internal systems, ensuring these are applied effectively to support delivery. Perform other duties as assigned, approaching additional responsibilities with resilience and a solutions-oriented mindset. You Have: 4+ years of experience in Project Management, Programme Management, Change Management, or demonstrated experience leading large organisation-wide programmes, with deep knowledge of programme delivery methodologies and best practices. Experience managing cross-departmental processes, with the ability to work across diverse teams and align multiple stakeholders toward shared goals. Experience with API platforms, demonstrating technical literacy sufficient to engage credibly with engineering teams and evaluate technical dependencies and risks. A proven track record of leading successful projects from initiation through to completion, applying strong planning, prioritisation, and organisational skills throughout. The ability to empathise with employee and customer challenges, with a consistent focus on user experience and human-centred outcomes. Critical problem-solving skills to navigate complex, ambiguous issues, manage partner relationships, and exercise sound independent judgement — all while contributing positively as a collaborative team member. Excellent written and verbal communication skills in English, with the ability to present clearly to technical and non-technical audiences including executives and third-party vendors. Experience operating in a high-growth company environment, demonstrating the resilience and adaptability needed to sustain performance under pressure and amid evolving priorities. Comfort with sustained concentration and cognitive complexity, managing multiple high-stakes programme threads simultaneously while maintaining attention to detail and quality. Familiarity with budget awareness within programme contexts; this role does not carry direct financial responsibility but requires understanding of resource implications and organisational priorities. Proficiency in standard computer and keyboard use in a remote work environment, with comfort in extended screen-based work as standard for this sedentary role. A business-related degree or equivalent professional experience. Legal eligibility to work in Bulgaria on an ongoing basis. Fluency in English is required. Smartsheet provides a competitive base salary range for roles that may be hired in differen

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us, changing the way the world works is all in a day’s work. As a global leader in Intelligent Work Management with a market cap of $10bn, we’ve continued to scale our engineering presence internationally. Since expanding into Bulgaria in October 2024, we’ve grown to a team of 75+ engineers. As we continue expanding into Bulgaria and build our operation, we're searching for a talented and motivated Engineering Manager. Our business is built on finding exceptional talent and empowering them to build and improve our service offerings. You will work remotely from Bulgaria and will be reporting to an Engineering Director. You Will: Manage a team of software engineers to deliver great products to our customers Oversee the development and success of one or more products Lead, coach, and inspire your team to achieve quality software Collaborate with partners across the company, including product management, UX, and customer teams Establish lean engineering processes that use collaboration and rapid iteration to build the right product for the right problems Hire and grow your team by promoting engineering excellence and career development You Have: You have 8+ years of software engineering experience and 3+ years managing software engineering teams. You have deep software development skills in at least one systems development language, such as Java, Go, C++, or Python. You have experience with modern technology stacks with a passion for building scalable, highly available customer-facing cloud applications. You have experience in a technology that you're personally excited about, such as distributed systems, systems automation, and cloud technologies. You like to dive in, learn new things, and want to build outstanding products. Legally eligible to work in Bulgaria on an ongoing basis. Proficiency in English is required. Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is building the AI connectivity layer that lets enterprise teams work through the AI assistants they already use - Claude, Copilot, Gemini, and ChatGPT. The Model Context Protocol (MCP) is at the centre of that strategy, and this role owns its adoption and growth. With 7,500+ organisations connected across five AI platforms and an Anthropic case study validating Smartsheet's position, MCP is one of the most strategically significant product areas in the company. This is an individual contributor role for a senior product leader who owns product strategy through an adoption lens, and who lives with customers and power users to bridge field signals with engineering direction. The core personas are the people pushing AI hardest - CLI power users, agent builders, and the teams wiring tools and agents into their daily work. You are their voice inside Smartsheet, and Smartsheet's voice to them. This person operates as the product peer to the engineering lead for MCP, planning and launching together day to day. As the platform matures and this role builds the track record to take on more, we expect the scope to grow, potentially into leading industry-vertical specialisation (for example Pharma, Fintech, Construction) as those needs emerge. You will work remotely from the UK and report to the Director, Product Management. You Will: Own the MCP adoption strategy and shape roadmap priorities based on usage and persona evidence, in partnership with the Director of Engineering who owns the technical roadmap. Own the activation and adoption pathway, understanding why connected organisations don't become active tool callers, run research and data analysis against usage patterns, and shape product and go to market investments that convert connection into daily value Champion CLI power users, agent builders, and tool calling developers as core product personas, spending real time with them, understanding their workflows across Claude, Copilot, Gemini, and ChatGPT, and making their needs legible to engineering and product leadership Sit with customers on their actual use cases, run pilots and proof of concepts alongside client teams, capturing what they build with MCP tools and agents, and turning those engagements into showcases, reference stories, and adoption plays the field can run Be the field enablement engine for MCP, building the demos, playbooks, documentation, and enablement content that helps Sales, Customer Success, and Solutions teams tell the MCP story and land it with enterprise customers Document the platform for the people who use it, clear, current, use case driven documentation of MCP toolpoints, agents, and integration patterns that makes the ecosystem self serve for customers and internal teams Partner day to day with the MCP engineering lead as product and engineering peers, jointly owning the go live and launch plan for MCP capabilities, from how features are shaped and released to how the adoption curve is driven afterwards Help engineers see what customers see, bringing client use cases, research findings, and adoption data into engineering conversations so the team understands what to build to unlock more usage Be the internal front door for MCP, help other teams understand the tool surface, see where their capabilities fit, and take part in building toolpoints with us, maintaining a federated view of tool coverage and capability gaps across contributing teams Work closely with the Smart Assist team to ensure a coherent and aligned customer experience is delivered regardless of how customers access MCP capabilities, surfacing cross-team insights and dependencies Own business metrics, usage patterns, and data signals, partnering with Business Intelligence to define success metrics for every capability, instrument from day one, and use post launch data to guide iteration and prioritisation Author crisp product briefs and use case narratives grounded in customer evidence that give engineering and design unambiguous direction on the problem and the outcome Drive cross-functional alignment across UX research, GTM, Customer Success, Security, Smart Assist, and platform teams to move capabilities from concept to GA and measure adoption Represent MCP in leadership reviews and customer-facing conversations, including enterprise account engagements and external events, a leading voice for the platform inside and outside the company Shape the commercial trajectory of the MCP platform, contributing to pricing, packaging, and monetisation decisions as the

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking for a skilled and motivated Principal Software Engineer who is passionate about continuous learning and eager to grow along with us in a fast-paced, innovative environment. You will work remotely from Bulgaria and will be reporting to an engineering leader located in Bulgaria. You Will: Lead the design and implementation of Smartsheet's next-generation architecture, ensuring scalability, security, and performance for millions of global users. Define and drive architecture strategy, making key technical decisions that shape the future of the platform. Review and guide technical project designs, providing feedback during design review presentations to ensure system resilience and scalability. Take ownership of cross-functional technical initiatives, aligning teams around common architectural goals while driving large-scale projects to completion. Foster strong technical leadership, mentoring senior engineers and influencing best practices across multiple engineering teams. Lead deployment reviews for high-impact projects, ensuring they meet scalability, performance, and security requirements. Collaborate closely with product management and other business stakeholders to balance market needs with technical constraints, driving innovation while maintaining technical rigor. Advocate for quality and operational excellence, ensuring systems are monitored, tested, and maintained to meet the highest reliability standards. Perform other duties as assigned. You Have: Proven experience in system architecture and the design of scalable, high-availability systems across multiple programming languages and frameworks (Python, Go, Java, C/C++, SQL). Deep understanding of distributed systems, event-driven architectures, and microservices. Strong experience in leading large-scale architectural transformations, with the ability to influence technical direction across multiple teams. Expertise in web application development, data structures, and object-oriented design. A track record of mentoring senior engineers, leading them through architectural challenges, and ensuring they grow into strong technical leaders. Strong verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences, including senior executives. Experience with cloud architectures and infrastructure at scale, as well as database optimization for performance and scalability. Demonstrated ability to work autonomously, driving initiatives forward while aligning with business objectives. Familiarity with Agile/Scrum methodologies, driving engineering best practices across teams. Legally eligible to work in Bulgaria on an ongoing basis. Fluency in English is required. Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As a global leader in Intelligent Work Management with a market cap of $10bn, we’ve continued to scale our engineering presence internationally. Since expanding into Bulgaria in October 2024, we’ve grown to a team of 70+ engineers. As we continue building this operation, we’re looking for talented and motivated Software Engineers who are passionate about continuous learning and excited to grow in a fast-paced, innovative environment. Smartsheet runs on a modern SaaS stack hosted on AWS, with infrastructure defined and managed as code using Terraform and strong engineering best practices. Our core platform includes a legacy Java monolith alongside a growing ecosystem of microservices, primarily built in Java and Go (with a small number of Kotlin services). On the front end, product teams that deliver UI experiences use React. You will work remotely from Bulgaria and will be reporting to an engineering leader. You Will: Contribute to the entire development lifecycle, from concept to release, ensuring quality at every step. Participate in system architecture discussions to design scalable, high-availability applications. Implement new features and improve existing functionality to enhance our product offerings.. Maintain and develop service APIs that serve millions of users. Collaborate with systems engineers to debug infrastructure challenges. Take part in all phases of quality assurance and defect resolution to maintain the reliability of our systems. Work across multiple disciplines such as front-end, back-end, test automation, and infrastructure to broaden your technical expertise. Perform other duties as assigned. You Have: Experience with programming languages like Golang, Java, C, or Node.js. Familiarity with front-end technologies (HTML, CSS, JavaScript, React.js) Knowledge of Object-Oriented design and Microservice Architecture. Experience with scalable, high-availability applications. Comfort working in Linux command line environments. A degree in Computer Science or equivalent industry experience. Legally eligible to work in Bulgaria on an ongoing basis. Fluency in English is required. Nice to Have: Experience with DynamoDB, MySQL, or other relational and non-relational databases. Familiarity with AWS and Docker, or AWS certifications (AWS Developer, AWS Solution Architect). Experience with service orchestration tools like Kubernetes or HashiCorp Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote