Solace

**About Solace** Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here . **About the Role** Solace is hiring a Performance Creative Video Producer to own direct-response video for our YouTube, CTV, and Meta campaigns. Paid media is an eight-figure monthly program for us, and video is the one of biggest levers we have in it. You’ll be cutting everything from six-second bumpers to 30-second spots to longer narrative ads, depending on what the channel and the test call for. You’ll sit in a channel pod with a creative strategist and a media buyer and look at the same performance data they do. The goal is ads that lower CPA, not ads that look nice. **What You’ll Own** • Creative concepts. Develop the angles, narratives, and visual approaches we test in video. Translate audience insight and performance data into original concepts, and help decide which ones are worth producing. • Creative direction. Set the look, pacing, tone, and voice of Solace video across channels. Establish how our ads feel on YouTube pre-roll versus a CTV spot versus a Meta placement, and build a visual language we can extend. • Key creative decisions. Own the hook, the retention beats, the proof, and the CTA on every ad. When data shows a drop-off, diagnose the cause and decide how to fix it. • Production volume. Own the production pipeline for a weekly slate of finished direct-response videos across YouTube, CTV, and Meta. This includes cutdowns and variants, each built to the right length, aspect ratio, and specs for its placement. • Generating assets. Use AI video, image, voice, and avatar tools to create scenes, presenters, product demos, b-roll, and transitions when we don’t have the footage. • Variants. Take a concept that’s working and spin it into a set of tests with different hooks, lengths, VO reads, visual treatments, and CTAs that can run at the same time. • Compliance. Work within Solace’s approved-claims library and review process. We’re in healthcare, so you need to know what’s cleared before it hits the timeline. • QA and organization. Captions, audio levels, color, safe zones, and platform specs are correct before anything ships. Generated assets get named and tagged so the library is usable by other people. • Communication. Written notes, timestamped feedback, and recorded walkthroughs so the pod can move without a meeting. **What Success Looks Like** We have a steady supply of video ads that perform. The work is on brand, compliant, and improving week over week because you’re paying attention to the data. Six months in, we have a real library of AI-generated assets with performance history behind them, and it exists because you built it. **What You Bring to the Table** • 2+ years editing direct-response video, including at least 2 years at an e-commerce or DTC brand or another shop producing performance ads at high volume. • A reel of paid ads with results attached. We want to see what scaled and hear what you learned from what didn’t. • Hands-on experience with current AI video and image tools, AI voice tools, and avatar or presenter tools. You should have opinions about which ones are worth using. • Expert in Premiere Pro or DaVinci Resolve. At least intermediate After Effects for motion graphics and compositing. • Familiarity with YouTube, CTV, and Meta video specs and placements. • Able to read creative performance data and turn it into edit decisions. • Strong attention to detail and the ability to handle several briefs at once without quality slipping. • A bias for action. You move fast, make sound decisions, and work well under tight timelines. • Nice to have: experience in healthcare or another regulated industry with a claims review process, or experience building a creative library from nothing. **Who We Are** We’re a team of ambitious, mission-driven individuals working to make healthcare more human. At Solace, you’ll have the opportunity to contribute meaningfully to one of the fastest-growing healthcare startups in the U.S. — where your work has a direct, visible impact on people’s lives. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com . Report suspicious activity to recruiting@solace.health or advocate@solace.health.

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here . About the Role Healthcare is broken. If you've worked in healthcare for any period of time, you know this. Solace connects people to healthcare advocates who solve the problems they face in accessing care, and the physician plays an important role in this. As a Solace Physician, you will build strong relationships and facilitate an unparalleled advocacy experience for our patients. In this role, you will collaborate with healthcare advocates to help our patients achieve their health goals to foster exceptional outcomes. By contributing to the development of a new patient care program, you will ensure that Solace is well-equipped to optimally serve a vulnerable population. What You’ll Do Learn the Solace systems, tools, technology, partners, and expectations, while also providing your unique clinical expertise in every interaction. Be able to identify and prioritize patients’ needs and maintain a streamlined care continuum. Oversee patient care plans in partnership with healthcare advocates to holistically address social determinants of health, i.e. food resources, transportation access, and support at home. What You Bring to the Table Board certification in family medicine, internal medicine or other relevant speciality. Strong clinical skills paired with excellent organizational skills. You can balance multiple tasks and work under pressure without sacrificing organization in your communications and documentation. Superior communication skills, as listening and empathy are the foundation for every patient interaction at Solace. You're equally comfortable working with elderly patients as you are with individuals undergoing Social Determinants of Health. Pride in your technical savvy. You have the ability to quickly and fluently learn new systems and softwares. Extreme bias toward action and execution. You care about forging the system that empowers better patient outcomes, and you’re not shy about sharing your feedback. Embrace change and iteration. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com . Report suspicious activity to recruiting@solace.health or advocate@solace.health.

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here . About the Role As a Staff Software Engineer, you will be a hands-on technical leader, expected to write production code daily while driving architectural decisions and technical excellence across our stack. You will be a key force in scaling our platform, solving complex problems, and ensuring our engineering team follows best practices. You are an expert in your craft—someone who can dive deep into both frontend and backend challenges, mentor other engineers, and help set the technical direction of our product. You thrive in ambiguity, move fast, and have an extreme bias toward execution. While you won’t have direct reports, your influence will be critical in guiding the team and ensuring we build a scalable, high-performance product. What You’ll Do Own the end-to-end development of key product features, from database models to UI components. Serve as a technical leader and drive best practices across the engineering team. Act as a force multiplier by mentoring engineers, conducting code reviews, and improving development workflows. Collaborate with product and design teams to translate complex requirements into scalable solutions. Architect and optimize our systems for performance, scalability, and maintainability. Champion best practices in code quality, testing, and continuous integration/deployment. Proactively identify and resolve bottlenecks in both technical architecture and team processes. Lead large releases to production on a continuous deployment cadence. What You Bring to the Table 7+ years of full-stack engineering experience, with deep expertise in both frontend and backend technologies. Mastery of React, TypeScript, and Node.js, with a proven track record of shipping production-grade applications. A strong background in scalable system design, API development, and database architecture. Experience working in fast-paced startup environments where you’ve built and shipped products from scratch. Ability to set technical direction and mentor engineers, helping them grow in their craft. Strong problem-solving skills and an ability to tackle complex technical challenges with pragmatic solutions. An extreme bias toward action and execution—you move fast, iterate quickly, and get things done. Our Tech Stack TypeScript across all our applications NestJS API with TypeORM Postgres Redis React Custom UI library built on shadcn Tailwind GCP If you’re an expert engineer who thrives in high-impact, high-autonomy environments, and you want to help shape the future of healthcare tech, we’d love to hear from you! Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com . Report suspicious activity to recruiting@solace.health or advocate@solace.health.

About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here . About the Role As a Solace Psychiatrist you will build strong relationships and facilitate an unparalleled advocacy experience for our patients. In this role, you will collaborate with healthcare advocates to help our patients achieve their health goals to foster exceptional outcomes. By contributing to the development of a new patient care program, you will ensure that Solace is well-equipped to optimally serve a vulnerable population. What You’ll Do Learn the Solace systems, tools, technology, partners, and expectations, while also providing your unique clinical expertise in every interaction. Conduct initial evaluations with patients who have behavioral health and advocacy needs. Be able to identify and prioritize patients’ needs and maintain a streamlined care continuum. Oversee patient care plans in partnership with healthcare advocates to holistically address social determinants of health, e.g., food resources, transportation access, and support at home. What You Bring to the Table Board certification in adult psychiatry. Strong clinical skills paired with excellent organizational skills. You can balance multiple tasks and work under pressure without sacrificing organization in your communications and documentation. Superior communication skills, as listening and empathy are the foundation for every patient interaction at Solace. You're comfortable working with adults of all ages who have behavioral health needs, medical needs, and health-related social needs. Pride in your technical savvy. You have the ability to quickly and fluently learn new systems and softwares. Extreme bias toward action and execution. You care about forging the system that empowers better patient outcomes, and you’re not shy about sharing your feedback. Embrace change and iteration. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com . Report suspicious activity to recruiting@solace.health or advocate@solace.health.