SP+

Overview Who we are The real world is the next frontier, and at Metropolis, we are creating artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it. Who you are The Senior Manager, Event Operations, is responsible for the daily planning, administration and operations of all projects assigned. They ensure all accounts perform to the standards of Metropolis ( GAMEDAY ) in accordance with customized operating plans. The Senior Manager demonstrates effective leadership, with a strong focus on transportation planning and operations (e.g., bus systems, parking and access, and venue management), customer service, human resource management (e.g., project teams, independent contractors, temporary labor, etc.), budget management, and the integration of AI-driven tools, the recognition economy, and future mobility solutions within special events. The Senior Manager ensures client retention and growth through implementation of best practices, service delivery, and operational efficiencies and successes while maintaining and improving financial performance. Responsibilities What you'll do Operational Planning & Delivery Work as part of existing GAMEDAY teams to support existing clients & projects. Work with clients to define scope of work, set delivery timeline, define project deliverables and create budget for project operations. Identify all existing and potential impacts to assigned projects; make proactive recommendations for improved performance. Create and/or contribute to Concept of Operations plans for all projects assigned and update existing operating procedures as needed. Ensure operational plans are validated and delivered as described and provide appropriate and timely responses to clients related to any operations issues or challenges Ensure the prompt completion of paperwork for all projects assigned. Create and deliver training programs for each project for all staff assigned. Compile all After Action Reports and submit them to your Manager for review. Provide a mandatory and prompt response to emergency situations during normally scheduled "off duty hours." Report any unknown, observed or suspected violation of company policy, safety hazards or any unusual occurrence to your Manager. Identify opportunities for additional layering of services with assigned projects/clients Support other projects as overlap opportunities arise and/or time permits. Client Retention & Satisfaction Manage assigned projects pursuant to their contractual requirements. Evaluate and understand the client requirements with respect to the operation and ensure the client’s needs are met or exceeded (e.g. proper and timely communications, responsiveness, etc.). Ensure proactive communication with clients regarding opportunities to improve operations and communication. Resolve customer requests and/or concerns and issues diplomatically escalating to Manager and/or client when required. Create, review and submit event summary for review with Manager and eventually Client. Financial Planning & Budget Management Ensure that projects operate within agreed upon budget and seek client approval for budget increasing requests. Make recommendations to achieve agreed upon budget if client reductions cause negative variances. Provide accurate data and input into the budget planning process and the subsequent re-forecasting process. Confirm the client is aware of major unplanned discrepancies beyond the control of Metropolis ( GAMEDAY ) and seek appropriate consideration (change management process) before implementation. Perform general accounting duties with Controller, such as project accounts receivable management and payroll submission. Support and improve financial performance with assigned projects/clients through operational adjustments and services. Workforce Management Identify and forecast adequate staffing levels for each position (during planning phase for budget consideration) as well as work schedules related to projects. During operations, assign tasks and communicate shift times and check in locations and procedures. Work with the Admin team to ensure that all paperwork has been completed in advance of the assigned operations and that paperwork is processed post-event so that workforce is paid in a timely manner. Complete other duties as assigned. Qualifications What we're looking for Must have a 4-year degree or 3-5 years event management experience. Must be able to work nights, weekends and/or holidays. Must possess a valid state/province-issued driv