SuperStaff

We are looking for a Sales Support Representative to provide administrative and customer support to our sales and operations teams. This role is ideal for someone who is highly organized, customer-focused, detail-oriented, and comfortable working in a fast-paced environment. You will help keep sales activities and customer projects moving smoothly by managing customer information, preparing quotes, handling calls, supporting order entry, coordinating with internal teams and installers, and assisting with day-to-day administrative needs. Client Relations • Accurately process and manage customer data including contacts, phone numbers and emails in a timely manner. • Conduct outbound calls to enhance customer experience and strengthen relationships. Perform daily updates to customer notes, templates and generate quotes. • Answer calls from an inbound queue. Order Entry • Work with administrative teams, contractors, and sales to ensure smooth project execution. Problem-solve installation challenges in the field, ensuring that any issues are resolved promptly to maintain customer satisfaction. • Facilitate communication with installers or property on behalf of Sales/Operations when applicable. Cross-Team Collaboration • Provide comprehensive administrative support to the sales team, ensuring smooth day-to-day operations. • Serve as a resource for the sales team by offering timely information, guidance, and support. Process Quality • Work closely with the sales and installation teams to support timely project completion. • Collaborate with operations and sales to maximize quality of all orders Process Quality • Work closely with the sales and installation teams to support timely project completion. • Collaborate with operations and sales to maximize quality of all orders Requirements • High school diploma or equivalent; additional education in office administration or a related field is a plus. • Experience in sales support customer service, or a similar role. • Experience using CRM systems, order management tools, or data-entry software. • Proficiency in Microsoft Office, particularly Word, Excel, and Outlook. • Strong verbal and written communication skills. • Excellent attention to detail and accuracy, particularly when handling customer information, orders, and pricing. • Ability to multitask, prioritize, and work effectively in a fast-paced environment. • Comfortable following verbal and written instructions. • Strong customer-service mindset and ability to build professional relationships. • Good math and reasoning skills. • Team player with energy, confidence, and a willingness to take ownership of tasks. • Strong commitment to quality and accuracy. Benefits • HMO with 1 free dependent upon hire • Life Insurance • 10% Night Differential • 20 PTO credits annually • VL and SL cash conversion • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learnings • Night shift ( 7:30-4:30 Standard Pacific Time or 8:00-5:00 Standard Pacific Time) • Work from Home • Earn up to Php 38,500!

We are seeking an experienced, detail-oriented, and highly accountable Senior Accountant to oversee day-to-day accounting activities while providing a high level of financial accuracy, analysis, reconciliation, and operational support. This role goes beyond transactional bookkeeping. The Senior Accountant will be expected to take ownership of accounting processes, identify discrepancies and financial risks, communicate clearly with internal and external stakeholders, and ensure that financial information is accurate, timely, and properly supported. The position will manage responsibilities across Accounts Payable, Accounts Receivable, billing, account reconciliations, payroll reconciliation, procurement, sales and purchase orders, and financial reporting support. The Senior Accountant will work closely with operations, service delivery, project management, procurement, leadership, and clients to maintain strong financial controls, accurate billing, cost visibility, and effective accounting processes within a services and distribution-based environment. Key Responsibilities General Accounting & Financial Accuracy • Maintain accurate and timely financial records in QuickBooks Online in accordance with the company's established chart of accounts. • Take ownership of the accuracy and completeness of assigned general ledger accounts. • Allocate expenses, purchases, payroll, receipts, and payments to the appropriate accounts, projects, customers, departments, or cost centers. • Perform regular reconciliations, including: bank accounts, credit cards, clearing accounts, payroll accounts, vendor accounts, and balance sheet accounts. • Review financial activity for inconsistencies, unusual transactions, incorrect classifications, or potential errors. • Investigate discrepancies, determine root causes, and drive issues through resolution. • Prepare and maintain reconciliation schedules, supporting documentation, and financial workpapers. • Maintain organized and audit-ready accounting documentation. • Support month-end accounting activities and ensure assigned accounts are reconciled accurately and on schedule. • Identify opportunities to strengthen accounting processes, reporting, documentation, and internal controls. Accounts Payable • Oversee and process vendor bills while ensuring timely and accurate payments. • Review expenses for appropriate coding, approvals, supporting documentation, and cost allocation. • Monitor vendor spending and proactively identify unexpected, unusual, duplicate, or incorrect charges. • Reconcile vendor statements and resolve discrepancies directly with vendors or internal stakeholders. • Track recurring vendor expenses and provide visibility into ongoing operational costs. • Ensure expenses are properly aligned with approved operational, project, and distribution areas. • Assist in resolving escalated vendor payment or invoice concerns. • Maintain accurate AP records and supporting documentation. Accounts Receivable & Billing • Manage and review customer billing, including: recurring agreement invoices, Time & Material (T&M) billing, and project billing based on approved scopes, milestones, and completion status. • Review tickets, time entries, sales orders, project information, and supporting documentation prior to invoicing. • Ensure invoices are accurate, complete, properly supported, and issued according to established schedules. • Track Accounts Receivable balances and monitor aging. • Support collection follow-ups and resolution of past-due or disputed balances. • Investigate billing discrepancies and work cross-functionally to resolve them. • Maintain consistency and reconciliation between PSA billing information and accounting records. • Identify billing trends, recurring issues, or process gaps that could impact revenue recognition, collections, or cash flow. Sales Orders, Purchase Orders & Distribution Support • Assist with the creation, review, and ongoing maintenance of sales orders and purchase orders. • Ensure accuracy of: line items, quantities, pricing, cost allocation, and supporting documentation. • Maintain alignment between sales orders, purchase orders, vendor invoices, customer billing, and distribution records. • Confirm purchase orders are marked as received once the related goods or services have been delivered. • Ensure purchase orders are properly closed after vendor invoices have been received and processed. • Investigate and resolve discrepancies between orders, receipts, costs, and invoices. • Coordinate with operations, procurement, project management, and service delivery teams to maintain accurate financial and distribution records. Procurement Support • Support procurement activities for approved projects, jobs, equipment, and operational requirements. • Confirm that purchases follow established approval procedures. • Ensure purchases are appropriately connected to the corresponding sales order, project, customer, or cost center. • Track procurement activity to maintain accurate cost and margin visibility. • Review procurement-related discrepancies and coordinate resolution with the appropriate teams. • Help ensure financial controls are maintained throughout the purchasing process. Payroll Support & Reconciliation • Support payroll management and reconciliation activities. • Reconcile payroll expenses to QuickBooks Online and related accounting records. • Ensure payroll-related benefits, taxes, deductions, and withholdings are properly recorded. • Review payroll information for discrepancies or unusual variances. • Support leadership with payroll reporting, audits, reconciliations, and variance analysis. • Identify and escalate payroll discrepancies or inconsistencies requiring further investigation. • Maintain strict confidentiality when handling payroll and employee financial information. Financial Analysis & Reporting Support • Prepare and maintain Excel-based reconciliation schedules, financial trackers, and management reports. • Analyze account activity and identify trends, anomalies, variances, and potential financial risks. • Support leadership with financial information required for operational decision-making. • Provide clear explanations of financial discrepancies and recommended corrective actions. • Assist with financial reporting packages and supporting schedules as required. • Maintain visibility into costs, receivables, payables, billing activity, and other key financial information. • Proactively identify opportunities to improve financial reporting and accounting workflows. Controls, Process Improvement & Accountability • Follow established accounting procedures, approval workflows, and internal controls. • Take ownership of assigned accounting responsibilities from identification through resolution. • Proactively identify errors, risks, discrepancies, and process breakdowns that may affect financial accuracy, billing, expenses, or cash flow. • Escalate significant financial or operational concerns appropriately. • Recommend process improvements when recurring accounting issues or inefficiencies are identified. • Maintain clear supporting documentation for accounting transactions and reconciliations. • Ensure financial information remains accurate and reconcilable across systems. • Exercise sound judgment and discretion when handling sensitive financial and payroll information. Client & Stakeholder Communication • Clearly explaining accounting discrepancies, financial questions, and required corrective actions. • Confidently requesting information or supporting documentation from clients and internal stakeholders. • Presenting financial information in a clear, organized, and professional manner. • Communicating issues without unnecessary ambiguity and providing appropriate context and recommended next steps. • Following up proactively on outstanding accounting requirements. • Representing the company professionally during client meetings, financial discussions, and cross-functional calls. • Building credibility with stakeholders through accuracy, responsiveness, professionalism, and financial knowledge. Requirements • Experience: 3+ years of proven experience in Bookkeeping, specifically managing Accounts Payable and Accounts Receivable. • Software Mastery: Advanced proficiency in QuickBooks Online (Mandatory) and Microsoft Excel (Pivot tables, complex formulas, and reconciliation schedules). • Systems: Experience using ConnectWise Manage or a comparable PSA/Ticketing system is highly preferred. • Education: Degree in Accounting, Finance, or a related field. • Skills: Strong attention to detail, ability to identify financial anomalies, and excellent professional communication skills. • Language: Professional working proficiency in English (for documentation and reporting). Benefits • Salary: $5,000,000 - $6,000,000 COP (Based on experience). • Contract: Indefinite Term Contract (Contrato a término indefinido). • Schedule: Monday to Friday, office hours. • Location: Colombia (Work from home) • Legal Benefits: All Colombian legal benefits included (Social security, Prima, Cesantías, etc.). • Work-Life Balance: Monday to Friday schedule (Weekends off).

We are looking for an energetic, results-driven, and highly organized Caregiver Recruiter to join our team. This vital role is responsible for the full-cycle recruitment of qualified, compassionate, and reliable caregivers (CNAs, HHAs, and companions) to meet the growing demands of our client base. The ideal candidate will have a deep understanding of the home care market and possess excellent interpersonal and sourcing skills. Key Responsibilities Recruitment & Sourcing: • Manage and execute the full-cycle recruiting process: sourcing, screening, interviewing, onboarding, reference & background checks, IDPH compliance and job offers. • Develop and implement creative and effective sourcing strategies to attract a diverse pool of qualified candidates, utilizing job boards, social media, career fairs, local nursing schools, community events, and professional networks. • Write, post, and manage compelling job advertisements across various platforms. • Conduct pre-screening interviews to assess candidates' skills, experience, certifications, and cultural fit with Concierge Care's values. Candidate Management & Compliance: • Ensure all caregiver applicants meet state and company requirements, including background checks, drug screenings, valid certifications (CNA/HHA), and relevant training. • Maintain accurate and organized candidate records within the Applicant Tracking System (ATS). • Coordinate, schedule and conduct Zoom group or individual interviews . • Communicate regularly and effectively with candidates to provide updates and ensure a positive applicant experience. Team Collaboration & Strategy: • Collaborate closely with the Client Services/Scheduling team to understand current and projected staffing needs and client care requirements. • Participate in developing and refining recruitment metrics, processes, and best practices to improve efficiency and reduce time-to-hire. • Represent Concierge Care professionally at all recruiting events. Requirements • Minimum of 2-3 years of experience in recruitment, preferably in the healthcare or home care industry. • Proven ability to manage a high-volume recruitment pipeline, specifically for caregiver, CNA, or HHA roles. • Strong knowledge of US employment laws and caregiver certification requirements in Illinois/Chicago. • Excellent verbal and written communication, negotiation, and interpersonal skills. • Proficiency in using Applicant Tracking Systems (ATS) and various digital recruitment tools (Hireology ATS) • High level of organization, attention to detail, and ability to manage multiple priorities simultaneously. • Demonstrated ability to be persistent, proactive, and creative in sourcing difficult-to-fill positions. Benefits • Salary: Php 40,000 basic + allowance • Schedule: Night Shift • Site: Ayala, Makati / Clark, Pampanga (Work from home) • Legal Benefits: HMO with 1 free dependent upon hire Life Insurance 20 PTO credits annually 10% Night Differential Annual Performance-Based Merit Increases and Employee Recognition Great Company Culture Career Growth and Learning A laptop will be provided by the company