Thumbtack

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Partner Operations Team The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue increases. About the role As a Partner Operations Analyst at Thumbtack, you'll play a key role in keeping our partnerships business running smoothly while helping build the processes and systems that support its growth. You'll own partner onboarding and ongoing operational support, work closely with internal teams and external partners, and help turn new partnership initiatives into scalable, repeatable operations. This role is a mix of hands-on execution, cross-functional project management, and continuous improvement. You'll have the opportunity to lead projects independently, use AI and automation to simplify workflows, and help launch new programs as our partnerships business evolves. We're looking for someone who's organized, resourceful, and comfortable navigating ambiguity—someone who enjoys solving problems, taking ownership, and finding better ways to get things done. What you’ll do Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace, making sure every partner is set up, live, and active. Provide ongoing account management for high-value software and marketing partners, acting as their main operational point of contact. Lead independent projects from scoping, planning, and delivery, driving process and systems improvements by managing timelines and dependencies across teams. Build and maintain automation, including AI tools, for data collection, tracking, and reporting so the team spends less time on manual work. Support new pilots and partnership launches, from fulfillment and refunds to pro surveys and early program feedback. Partner with Engineering, external developers, Partnerships, and Support to resolve issues, test new tools, and move process improvements forward. Keep workflows, documentation, and Jira dashboards current so volume, bottlenecks, and partner health are visible to leadership. In order to be successful, you must bring 3+ years in operations, partner or account management, customer success, or support operations, preferably at a marketplace or tech company. Experience owning a process end to end, from mapping and documenting it to improving it. A track record of delivering a cross-functional project where you set the plan, managed dependencies, and can point to the result. Comfortable with Salesforce, Jira, and spreadsheets; experience building dashboards or reports, and exposure to APIs and product integrations. Experience using AI or automation tools to cut down on manual work. Clear written and verbal English, and confidence working with technical and non-technical stakeholders, including external partners. Able to work U.S. hours, including graveyard shifts, with occasional schedule changes. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabi

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Service Operations Team We're a tight-knit team of project management, process, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros. About the role As a Project Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle. What you’ll do Design and implement structured program plans, including detailed task lists, timelines, and resource allocations. Identify program dependencies and work with relevant teams to manage and resolve them effectively. Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making, demonstrating ownership across functional lines. Maintain comprehensive program documentation and reporting to ensure transparency and accountability. Collaborate with stakeholders across departments to align program objectives with organizational goals. Monitor program risks and develop contingency plans to mitigate potential impacts. Support the continuous improvement of program management processes and tools within the team. Build expertise quickly in any specialization related to your program assignments. In order to be successful, you must bring At least 5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects. Proficiency in project management software (e.g., Jira, Coda, Smartsheet) and familiarity with Agile and Waterfall methodologies. Strong analytical and problem-solving skills, with attention to detail. Effective communication skills, with the ability to engage and align diverse stakeholders. Proven ability to manage risks and navigate complex program challenges. Experience in a high-growth, fast-paced technology environment preferred, with a track record of adapting to evolving role responsibilities. PMP certification preferred. Willingness to work on the graveyard shift. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com . For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy . We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Accounting Team The Accounting Team is involved in all aspects of the business ensuring we properly capture, account for, and record all the activities that occur as they occur. We keep the books and records for the Company, help to ensure Thumbtack has appropriate policies and procedures in place, and provide the business with the information in order to make critical decisions in support of Thumbtack’s success. About the role We're looking for a highly skilled Senior Accounting Associate to join our Accounting team. This is a unique opportunity for a motivated professional based in the Philippines to work remotely on a Pacific Time (PT) schedule. You'll be the primary point person for all accounts payable and employee reimbursement activities for Thumbtack globally, ensuring accuracy, timeliness, and compliance. This role is crucial to our financial operations and requires someone with a strong attention to detail and a proactive, problem-solving mindset. Thumbtack is growing quickly, and so is our finance function. Our systems and processes will change — you should expect this role's scope to evolve, and be genuinely excited to learn new tools, take on adjacent areas, and help implement new systems as we scale. What you’ll do Perform the full cycle of accounts payable, including receiving, processing, verifying, and reconciling invoices for Thumbtack’s US, Canada, and Philippines entities Ensure timely and accurate processing of payments, adhering to company policies and deadlines. Reconcile vendor statements and resolve any discrepancies or issues. Collaborate with various departments to gather necessary approvals and documentation for invoice processing. Own the employee expense report processing tool and process expense reports reviews, approvals, accruals and reconciliations Aid in prepaid preparation and run monthly prepaid amortization in preparation for month end close Assist in the month-end and year-end close processes, specifically related to bank matching, accounts payable accruals, and reconciliations in accordance with US GAAP. Proactively identify and implement process improvements to enhance efficiency and accuracy in any of the areas in your work. Support audit requests by providing relevant documentation and explanations. Assist with and/or complete ad hoc projects as requested. Research and document issues, special projects, AP automation, etc. Partner on finance systems changes - evaluating, testing, and implementing new tools or new functionality within existing ones (e.g., NetSuite, Coupa, Navan) — and take on new areas of ownership as the team's scope grows. In order to be successful, you must bring At least 5 years of solid experience as an Accountant, with focus on Accounts Payable. Bachelor's degree in Accountancy, Finance, or a related field. Strong understanding of and experience applying US GAAP principles and financial reporting. Exceptional attention to detail and a high degree of accuracy. Excellent communication and interpersonal skills. Ability to work independently and manage time effectively to meet deadlines. Critical thinking and the confidence to challenge the status quo Adaptability and learning agility - comfortable with ambiguity and shifting priorities, quick to pick up new systems, and eager to take on new areas of ownership as the business grows Must be able to work during Pacific Time (PT) hours (9 AM - 6 PM PT). A CPA license is preferred but not required Proficiency in accounting software (e.g., NetSuite, Coupa, GSuite, Navan) is a plus. Experience with accounts payable in a shared service entity is preferred. Experience with AI tools Experience with system implementations Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thu

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Site Reliability Engineering Team Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems. The challenge The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications. What you’ll do Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services Set the architectural direction of infrastructure and platform services while supporting the engineering organization Design and implement tools and processes used for deployment, change, service, and infrastructure management Troubleshoot and debug critical systems throughout the SDLC Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization Capacity planning and demand forecasting, anticipating performance bottlenecks Participate in rotating on-call duties In order to be successful, you must bring Extensive fluency in AWS and Linux Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact 5 years of experience managing infrastructure and systems Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment Ability to communicate clearly and effectively to cross functional partners of various technical levels Passion for reducing toil and improving developer experience Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00 For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would l

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Developer Experience Team The Developer Experience (DevEx) team makes Thumbtack's ~250 engineers more productive. We own the AI-powered developer workflows, cloud development environments, and internal developer platform the whole engineering org builds on. We're small and senior: a four-person team in Productivity Engineering, alongside Mobile Infra, Frontend Infrastructure, and Design Systems Engineering. We partner closely with engineers across the company to find their pain points and ship solutions. You can read more about our engineering culture on the Thumbtack Engineering Blog . The challenge We're building the infrastructure for an AI-native engineering organization, and every stream here is active work today: agentic developer tools like Claude Code, Codex, and Cursor, backed by a library of skills that encode Thumbtack-specific knowledge; a catalog of Model Context Protocol (MCP) servers that make our internal tools AI-accessible; and cloud development environments (CDEs) built for humans and agents alike. Alongside these, we're modernizing the Web and CLI tooling layers engineers reach for every day. A single improvement we ship can move dozens of teams forward. What you’ll do Build the platforms behind agentic developer workflows: roll out the tools the org builds on (Claude Code, Codex, Cursor) and ship the skills, plugins, and MCP servers that run across them. Design and build the product surfaces engineers and AI agents reach for daily: self-service workflows in our Backstage developer portal, our developer CLI, IDE integrations, and the framework engineers use to build and deploy their own agents. Own and evolve our Cloud Development Environment (CDE) platform for both human developers and AI agents. Improve the build systems, CI/CD pipelines, test infrastructure, and observability the whole org depends on. Prototype and evaluate new AI developer tools as they land, and decide what to adopt, configure, and scale across the engineering org. In order to be successful, you must bring Demonstrated experience building developer infrastructure, DevEx, or platform tools that other engineers depend on, from CDE rollouts and internal CLIs to MCP servers and build/CI at 100+ engineer scale. Strong systems thinking: you reason about build pipelines, CI/CD, dev environments, and test infrastructure as interconnected systems, not isolated tools. A UX mindset applied to engineering systems: you think in personas, journeys, and end-to-end workflows, and design for the people and agents who use what you build. Hands-on experience with agentic developer tools like Claude Code, Cursor, or Codex, and considered opinions about their limits, where they help, and how to scale their use. Fluency in the languages our tooling is built in: Go and Python for CLIs, services, MCP servers, and Slackbots, plus TypeScript and React for the web UIs. 6+ years of industry experience in software engineering, including cross-team projects with measurable impact on engineering productivity. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00. For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Machine Learning Infrastructure Team At Thumbtack, our challenges span a wide range of areas, including search, recommendations, matchmaking, pricing, safety, content generation, fraud detection, and more. The ML Infrastructure team is responsible for centralizing, standardizing and evolving AI/ML infrastructure that enables these experiences. We empower product engineering teams by providing scalable, high-performance systems that drive AI innovation at scale. To read more about some of the engineering challenges at Thumbtack, visit our engineering blog . Challenge As a Software Engineer on the ML Infrastructure team, you will work closely with product and platform engineering teams to build and evolve core AI platform capabilities. You will help design and improve systems that allow teams to develop, run, and scale GenAI-powered applications in production. Your work will directly support AI-driven experiences used by millions of customers and pros across the Thumbtack ecosystem. What you'll do Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Thumbtack. Contribute to the design, development, and deployment of scalable tools and infrastructure to support the efforts of our applied scientists, including traditional ML model training and serving systems, feature and data workflows, CI/CD, orchestration, deployment, and evaluation tooling. Work hands on across the stack, from backend services and execution infrastructure to integrations with AI models and tooling. Partner with senior engineers to evaluate next-generation AI infrastructure frameworks and tools that help product teams harness advances in AI. Drive projects to completion with a strong focus on business impact and measurable outcomes. Solve complex technical problems and stay up to date with advances in this rapidly evolving space. In order to be successful, you must bring 1 to 3 years of professional software engineering experience. Strong fundamentals in data structures, algorithms, and software design. Proficiency in at least one major programming language, and the ability to work across multiple languages. Our primary stack includes Go and Python. Experience working with relational or NoSQL databases such as Postgres or DynamoDB. Demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output Comfort operating in a fast-paced environment with a certain level of ambiguity, especially when learning and picking up new technologies when projects require it. You operate with a bias to action, quickly learning what is needed and taking decisive steps to move work forward in ambiguous, fast-paced environments. Expected Salary Range For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $123,300 - $159,500. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com . For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy . We put as much craftsmansh