Tusker

**Grow Your IT Career with Hands-On Experience** Looking for an opportunity to launch your career in IT? As a Service Desk Analyst, you’ll be the first point of contact for customers who need technical help. You’ll troubleshoot everyday technology issues, solve problems, and gain hands-on experience with widely used technologies including Microsoft 365, Windows, Azure, Active Directory, and more. This is a great opportunity for someone early in their IT career who enjoys technology, problem-solving, and helping people. **What You’ll Do** • Provide friendly, professional technical support by phone, ticket, and remote session • Troubleshoot common hardware, software, network, and account-access issues • Support technologies such as Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS • Document troubleshooting steps and resolutions clearly and accurately • Keep customers informed throughout the support process • Partner with senior technicians and engineers when issues require additional expertise • Learn new technologies while building valuable real-world IT experience **What We’re Looking For** You don’t need to know everything on day one. We’re looking for someone who is curious, dependable, customer-focused, and excited to grow in IT. You should have: • Strong customer service and communication skills • A natural ability to troubleshoot and solve problems • Comfort working in a fast-paced environment • Strong organization and attention to detail • An interest in technology and a willingness to learn **Education & Experience** Candidates should have one of the following: • Bachelor’s degree in Computer Science, Information Technology, MIS, or a related field • Associate degree plus 1 year of relevant experience • 2 years of professional service desk or technical support experience CompTIA A+ and Microsoft certifications are a plus. CompTIA A+ must be obtained within six months of employment. **Your Schedule** Monday-Friday | 9:30 AM-6:00 PM Eastern Time Enjoy a consistent weekday schedule while building the technical skills and customer experience that can help you grow your IT career. **Ready to Get Started?** If you have a passion for technology, enjoy helping people, and are looking for an opportunity to build your IT career, we’d love to hear from you. Compensation: Starting from $21 an hour