Varicent

At Varicent , we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! As a QA Analyst, you will be supporting the quality, reliability and performance of Varicent's Incentives application, designed to automate, model and manage complex sales compensation plans. The role is responsible for identifying issues, contributing to process improvements, and helping ensure a seamless user experience. Working under the guidance of senior staff, you will be testing low to moderate complexity issues, developing testing requirements from that direction. Work performed in this role directly supports the trust users place in the platform. KEY RESPONSIBILITIES Performs manual testing to validate new features and bug fixes. Validates API responses and tests database interactions to ensure system reliability. Identifies and reports defects, providing clear and detailed information, for small-size projects, working under the guidance of senior staff. Identifies, documents, and prioritizes bugs in JIRA or similar tools. Re-tests fixed defects and performs regression testing before releases. Works on simple defects unaided and contributes to testing medium-size projects with guidance. Identifies "happy path" and negative tests based on given requirements. Identifies the scope of small features or fixes based on overall business goals. Identifies the priority of test cases and provides estimates for assignments. Works with QA and development peers to analyze technical problems and escalates problems to leads. Contributes to refining the QA process by identifying inefficiencies and suggesting improvements. Stays current on QA trends and tools to improve testing practices. Takes action to improve processes and makes sound, timely decisions using the information and resources available. KNOWLEDGE, SKILLS & EXPERIENCE • 0–2 years of experience. • Basic knowledge of software testing methodologies, including manual testing. • Familiarity with QA tools such as JIRA or Postman. • Basic understanding of REST APIs and database testing. • Strong analytical and troubleshooting skills. • Good understanding of product functionality and architecture and how it fits into the business. • Excellent written and verbal communication skills. • Ability to work effectively in cross-functional teams. • B2 level English or higher is required. FIRST 30 DAYS: GETTING STARTED Familiarize yourself with the product, team structure, and development workflow. Understand the testing framework and review existing test cases and reports. Start testing minor features and logging bugs to learn the system. Participate in team meetings and shadow senior QA analysts during test planning sessions. FIRST 60 DAYS: BUILDING MOMENTUM Take ownership of writing and executing test cases for client bugs, small features or modules. Collaborate with the development team to test more complex features and identify potential edge cases. FIRST 90 DAYS: HITTING YOUR STRIDE Gained increased knowledge of the System under test Increased ownership of testing tasks or projects Provide feedback to the team on onboarding processes and identify areas for improvement in QA workflows. For this role, the estimated annual base salary range is between $450,900.00 - 591,700.00 MXN. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This posting is for a existing vacancy. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. Overview of Benefits: Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs Time Off — PTO and

At Varicent , we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! Important: This role is listed as a 12 month contract. Summary of the Role and Team As a Technical Analyst I, you will join Varicent's Technical Support team, a customer-facing organization responsible for helping customers successfully use and adopt Varicent's SaaS and on-premises solutions. Working closely with customers, Product, Engineering, and internal support teams, you will investigate technical issues, provide timely resolutions, and help customers maximize the value of their Varicent solutions. This role offers exposure to a broad range of technologies and is ideal for someone who enjoys problem-solving, troubleshooting, and delivering exceptional customer experiences. What You Will Be Doing Investigate and resolve technical issues by analyzing customer-reported problems, reviewing logs, gathering diagnostic information, and reproducing issues Communicate clearly with customers regarding issue status, troubleshooting steps, resolution plans, and next actions Maintain accurate case documentation and customer records within CRM and support systems Utilize support tools, knowledge resources, and established processes to manage cases efficiently Collaborate with Product, Engineering, and internal teams to escalate issues and support resolution efforts Share product knowledge and best practices that help customers improve solution utilization and business outcomes Contribute to service-level objectives by supporting key performance metrics such as response times, resolution targets, and quality standards Participate in on-call and weekend support rotations as required What You Bring 1+ years of experience supporting software applications, SaaS platforms, or customer-facing technical environments Knowledge of relational databases and SQL fundamentals Familiarity with client-server architecture and web-based application troubleshooting Strong analytical and problem-solving skills with the ability to investigate technical issues systematically Ability to communicate technical concepts clearly to both technical and non-technical audiences Experience documenting troubleshooting activities, findings, and resolutions Ability to collaborate effectively with cross-functional teams and stakeholders Ability to manage multiple priorities while delivering a high-quality customer experience Success Outcomes First 30 Days Complete onboarding and develop a working understanding of Varicent products, support processes, and troubleshooting methodologies Become familiar with support tools, knowledge resources, escalation paths, and case management practices Begin contributing to customer cases while demonstrating strong documentation and communication skills Within 60 Days Resolve common customer issues across Varicent products with guidance from peers and senior team members Demonstrate proficiency using support tools and established troubleshooting processes Maintain accurate customer communications and case records while meeting team quality standards Within 90 Days Independently manage a broad range of customer support issues and investigations Resolve issues within expected service levels while effectively collaborating with internal stakeholders when escalation is required Demonstrate the ability to troubleshoot complex issues, identify root causes, and communicate resolutions effectively Consistently contribute to customer satisfaction, support quality, and operational performance objectives For this role, the estimated annual base salary range is between 127,000.00 - 166,700.00 RON. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This po