Vonage

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, WhatsApp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Why This Role Matters The RNE (Registration, Numbers and Enablement) group within Vonage's Foundation Engineering department works across four core product domains: Registration, Numbers, Number Intelligence, and Know Your Customer (KYC). As a Staff Engineer, you will be a technical anchor for the team, shaping the architecture of our cloud-native platform and influencing engineering culture across the group. What You Will Do Provide technical leadership and vision for the design and development of highly concurrent, distributed backend systems; Drive and own significant architectural decisions, ensuring scalability, reliability and maintainability across the platform; Lead performance optimisation initiatives and resolve the most complex system-level challenges; Set the standard for testing practices, including Unit, Integration and Smoke tests, enabling fully automated promotion of code to production; Define, evolve and enforce coding standards and engineering best practices across the team; Act as a technical mentor and leader, supporting the growth of engineers at all levels; Collaborate closely with product and engineering leadership to align technical strategy with business goals; Provide out-of-hours support as part of an on-call rota. What You Will Bring Essential: Extensive programming experience in Go (Golang) or deep expertise in JVM technologies (Java/Spring Boot) with a strong commitment to adopting Go; Extensive, proven experience developing and maintaining enterprise-grade systems at scale; Deep expertise in highly concurrent, distributed architectures and systems; Extensive experience leading and owning architectural decisions at team and cross-team level; Prior experience as a Team Lead or Tech Lead, with a track record of mentoring and growing engineering talent; Experience with containerised applications and cloud-native infrastructure; Expert-level performance profiling and optimisation skills; Deep experience with relational and non-relational databases (e.g. PostgreSQL, Redis); Exceptional communication and influencing skills, with the ability to align technical and non-technical stakeholders. Nice to Have: Deep hands-on experience with AWS (SQS, SNS, DynamoDB), Kafka, Kubernetes or Terraform; Experience driving Continuous Delivery practices in cloud environments; General understanding of the telecommunications industry. How you’ll benefit: Medical Insurance (Allianz) Life Insurance (Uniqa) Glasses Reimbursement Kafeteria (My Benefit) Discretionary Time Off (DTO) Volunteer Time (VTO) Ericsson Care Line #LI-YB1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: This role is crucial for driving the growth and success of Vonage's API/CPaaS solutions, particularly within the Mid-Market segment. As a Mid-Market Account Executive, you will play a pivotal role in building and cultivating new business acquisition, focusing on high-growth digital and cloud software companies. Given Vonage's position as a leader in cloud communications, your work will directly contribute to helping innovative companies integrate communications into their customer experiences, setting them apart in their respective industries. Your key responsibilities: Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell. This is a 100% hunter role Employ a value & solution oriented sales methodology with a focus on customer engagement, authentication & end-user communication use-cases Build upon the growth & adoption of our communication & network APIs in the Mid-Market segment in the AMER region Own cross functional opportunity management from Pre-Sales through to working with Customer Success Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success) What you’ll bring: Required: 5+ years of experience in Mid-Market technology sales, SaaS, Cloud, or API based communications, with a proven track record of success. Demonstrated success in prospecting, identifying new customers through cold calling, lead generation and networking. Strong relationship-building skills with executives across business, marketing, and technology teams. Experience collaborating effectively with PreSales Consultants. A proactive attitude, creativity, curiosity, and the ability to work both independently and collaboratively across the business. Experience we consider a plus: A solution-oriented sales approach that spans the full delivery lifecycle, with a focus on consistently growing and maintaining a robust new business pipeline that meets and exceeds targets. Experience in mobile messaging/voice, cloud services, or mobile technology. Experience working closely with pre-sales teams to design innovative CPaaS solutions, especially for clients looking to migrate their communication infrastructure to the cloud and integrate APIs into their customer experience flows. Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. How you’ll benefit: Company Bonus or Commission Structure (depending on the role) Medical, Dental, and Vision Coverage Options 401(k) Savings Plan Company-Paid Basic Life and AD&D Insurance Short-Term Disability (STD) Long-Term Disability (LTD) Maternity/Parental Leave Flexible Spending Accounts (FSA) Health Savings Account (HSA) Employee Support Program (EAP) Voluntary Supplemental Insurance Lifestyle Benefits Volunteer Time Off (VTO) Tuition Reimbursement - available for select positions; full details will be shared during the interview process This role would be part of our Commission Compensation structure and overall compensation would be based on 50/50 split. Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. #LI-HB US Pay Transparency $85,531—$112,259 USD There’s no perfect candidate. You don

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: Vonage is doubling down on partnerships as a primary growth engine — and this is the role that owns it all. As SVP, Partners, you will be the single executive accountable for Vonage's entire global partner strategy across both BU API and BU Apps, spanning all nine partner pillars: Hyperscalers, Independent Software Vendors, Value Added Resellers, BU Partners, Developer Platforms, System Integrators, Communications Service Providers, TSD Channel Partners, and Alliance Partners. This is an Executive level leadership role with full P&L-adjacent accountability for the total partner ecosystem — from sell-to and sell-through motions to 360 strategic relationship management. You will set the vision, build the operating model, and lead a team of senior partner leaders to turn Vonage's partner network into a material, measurable revenue channel. If you are an operator and a visionary who can work at board level and roll up your sleeves when it counts, this role is for you. Your key responsibilities: Total Partner Strategy Own and execute Vonage's global partner strategy across all business & product areas — the first unified partner leadership role across our core Solutions Areas Define how each partner archetype — Hyperscalers ISVs, VARs, SIs, CSPs, Developer Platforms, and Alliance Partners — contributes to Vonage's revenue and market position Establish a consistent partner operating model (programme structure, tiering, incentives, rules of engagement, MDF governance) that works across the SA’s and all geographies (AMER, EMEA, APAC) Drive clarity on partner motion by archetype: sell-to, sell-through, and 360 strategic relationship management — ensuring each pillar has the right coverage model, owner accountability, and commercial framework Revenue & Commercial Accountability Own the global partner-influenced and partner-sourced revenue targets across all SA’s, setting ambitious but credible goals and holding the team accountable for delivery Develop joint business plans with strategic partners (Hyperscalers, key SIs, Salesforce, ServiceNow) that align Vonage's product roadmap and GTM priorities with partner co-sell and co-build motions Identify and pursue net-new revenue opportunities within the partner ecosystem — including new partner recruitment, whitespace expansion, and ecosystem-led pipeline generation Partner closely with Sales, Product, Marketing, and RevOps to ensure partner-sourced pipeline is tracked, forecasted, and converted at the same rigour as direct business Leadership & Organisational Development Lead, coach, and develop a team of senior partner leaders — including direct reports across Strategic Partnerships, TSD Channel, and Alliance programmes — fostering a high-performance, globally connected team culture Act as the executive sponsor for Vonage's most strategic partner relationships, engaging at C-suite and VP level with hyperscaler partner leaders, SI practice heads, and platform alliance executives Build the team and talent pipeline required to scale the partner function in line with Vonage's growth ambitions, working closely with Talent Acquisition on hiring and succession Cross-Functional & Executive Engagement Serve as the primary partner voice at Vonage's executive level — reporting into BU leadership and representing the partner function at ELT discussions, board reviews, and investor conversations where relevant Drive cross-BU alignment to avoid channel conflict, ensure consistent partner experience, and unlock combined BU value propositions in the market Represent Vonage externally at industry events, partner summits, and strategic partner QBRs — raising the visibility and credibility of Vonage's partner brand globally What you'll bring Required: Proven track record as a senior partner or alliances leader in a global B2B SaaS, CPaaS, or cloud technology business — with direct experience owning partner revenue targets at VP or above Demonstrated experience building and scaling multi-archetype partner programmes (hyperscaler co-sell, VAR/reseller, SI, ISV, and/or alliance) from strategy through execution Deep commercial acumen with the ability to build joint business plans, model partner economics, and hold teams accountable to revenue outcomes Executive presence and stakeholder influence — capable of engaging at C-suite level with strategic partners and representing Vonage's partner strategy to internal senior leadership Experience leading geographically distributed teams across AMER, EMEA, and APAC in a matrixed, multi-BU or multi-product environment Strong cross-functional operator: proven ability to align Sales, Product, Marketing, and RevOps around a partner-first GTM motion A builder's mindset — comfortable operating in a fast-moving, evolving environment, creating structure, playbooks, and culture where they do not yet exist Experience we consider a plus: Background in the comm

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: As an Enterprise Account Director you’ll build new relationships (100% hunter role) with organizations as you target high-growth digital, cloud software companies, and large enterprises. Vonage serves the hottest companies that are building communications into their unique customer experience to differentiate their businesses, and we are looking for leaders who love to work with innovators. Your key responsibilities: Territory Management and Revenue Generation Develop and drive sales strategies, discuss industry trends with strong focus on new logo opportunity creation and prospecting mindset. This is a 100% hunter role Analyze assigned account base to determine focus accounts for prospecting and creation of opportunities Create and present sales and revenue forecasts Develop and execute business development plans to drive revenue and profits. Team Collaboration Collaborate across the sales organization to ensure timely and accurate quote provision and order processing. Work with engineering and technical teams on project scope, managing and reconciling demands across diverse functional teams to achieve desired results for the benefit of the client. Support implementation through ongoing and supportive customer contact, ensuring a smooth transition to customer success management post-implementation. What you’ll bring: Required: 8+ years of experience selling to large Multinational Enterprise companies Extensive knowledge of International Messaging (SMS, WABA ETC),Voice and Video products and solutions in SaaS or PaaS models Experience building solid relationships with mid-level and senior executives across business, marketing and technology teams. Previous experience partnering with a strong PreSales Consultant A self starter attitude, creativity and curiosity with the focus and openness it takes to work both independently and collaboratively across the business Experience we consider a plus: Providing a solution oriented sales approach over the full delivery lifecycle, driving company growth by consistently growing and maintaining a healthy new business pipeline that will meet and aggressively exceed targets. Work closely with the pre-sales team to aid in designing innovative CPaaS solutions for prospects looking to migrate their Communication Infrastructure into the Cloud, integrating APIs into their customer experience flows. Permanently checking the best set of actions to deliver against the revenue plan. Contributing to and building the regional plan, with clear focus on quick execution. Accurate and timely forecasting, acting as a business leader to build a solid, predictable and recurring revenue. Where you will work: This is a remote position in the United States. Some travel to customers will be required. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. How you’ll benefit: Company Bonus or Commission Structure (depending on the role) Medical, Dental, and Vision Coverage Options 401(k) Savings Plan Company-Paid Basic Life and AD&D Insurance Short-Term Disability (STD) Long-Term Disability (LTD) Maternity/Parental Leave Flexible Spending Accounts (FSA) Health Savings Account (HSA) Employee Support Program (EAP) Voluntary Supplemental Insurance Lifestyle Benefits Volunteer Time Off (VTO) Tuition Reimbursement - available for select positions; full details will be shared during the interview process This role would be part of our Commission Compensation structure and overall compensation would be based on 50/50 split. Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. #LI-HB US Pay Transparency $120,304—$157,899 USD There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage API Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions. Why this role matters: As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses. Your key responsibilities: Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner. Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value. Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption. Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience. Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention. Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions. Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities. What you'll bring Fluent English and Japanese is a must Experience: any experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company is an advantage Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes. Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships. Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach. Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success. Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities. Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs. Why Join Vonage API? Be part of a cutting-edge technology company driving digital transformation. Work with a talented and passionate team dedicated to customer success. Opportunity to make a significant impact on customer experiences and business growth. Competitive salary, benefits, and career growth opportunities. How you’ll benefit: Medical Insurance Group Life Insurance Unlimited Discretionary Time Off Three Paid Volunteer Days a Year Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.#LI #LI-MW1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new Mid-Market sales opportunities. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Mid-Market Sales counterparts. You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects. There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance. Your key responsibilities: Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools Qualify customers based on a thorough knowledge of Vonage API platform products Keep meticulous and detailed notes updated in our CRM system Schedule qualified meetings and demos for our Account Managers Collaborate with marketing, account managers, and sales leadership to optimize performance Achieve monthly targets number of qualified Appointments & new sales Opportunities Develop and maintain territory plan with Account Managers from your assigned geography Have strong working product knowledge of Vonage’s API product suites Support Vonage API marketing efforts by assisting in online and other marketing campaigns What you’ll bring: Required: 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry Ability to speak and write English at a professional level Strong Cold calling and Personalized email creation experience Self Motivated and Self Organized with the ability to make things happen without supervision or tight control Salesforce, Gong , Linkedin, LinkedIn Sales Nav Sales engagement tools (like Gong Engage and Outreach ), zoominfo, Gen AI Tools, and 6sense experience Mid-Market ( 100 - 999 Employees ) Outbound experience Experience we consider a plus: Experience with CPaaS, Telecommunications, and/or multi-product suites Highly collaborative mindset who is a team player - our success is together, not alone. Willingness to talk on the phone and on video with prospects Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day Goal-oriented mindset Creativity around new ideas to help the team be successful Where you will work: This position offers a fully remote work arrangement based out of Mexico. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. How you’ll benefit: Medical Insurance Group Life Insurance Meal Card (Pluxee Tienda Card) Volunteer Time (VTO) Ericsson Care Line Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. This is a salaried role and would be part of our Commission Compensation structure. The overall compensation would be based on a 70/30 split. #LI-ML1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then j