Zuora

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. Role Overview Zuora is seeking a Senior Software Engineer to architect and scale our Agentic Deal Desk product. In this high-impact IC role, you will build resilient, high-throughput Java microservices alongside the underlying AI agent harness —the runtime scaffolding, execution loop, tool dispatch system, and state management engine that converts non-deterministic LLMs into reliable, enterprise-grade deal-desk agents. Location & Work Arrangements This role is based in our Foster City, CA office and follows a hybrid work model . Team members are expected to work onsite three days per week to foster collaboration, innovation, and team connectivity. This is not a fully remote position . Key Responsibilities Agent Harness Engineering: Build and own the core agent harness layer, including the execution loop (ReAct/Plan-Act), state persistence, dynamic prompt assembly, output schema validation, and retry mechanisms. Tool Dispatch & Sandboxing: Design safe tool-execution runtimes and schema-validated function dispatchers that allow agents to execute complex deal operations, policy checks, and pricing adjustments securely. Context & Memory Management: Engineer context compaction, short-term session scratchpads, and long-term memory retrieval pipelines (RAG/vector search) to eliminate context degradation during multi-turn deal negotiations. Guardrails & Feedback Loops: Build computational and inferential feedback sensors (evaluators, deterministic policy linters, and verification checks) to enforce strict margin guardrails, discount limits, and compliance rules. Backend Architecture: Design low-latency, event-driven Core Java microservices to back the harness, driving state transitions, audit logs, and integration with Zuora Billing and CRM platforms. Technical Leadership: Set technical standards for agent harness design, drive evaluation/eval-driven development practices, and mentor senior engineers across squads. Required Qualifications Core Java Mastery: 8+ years of hands-on experience in modern Java (17+), JVM internals, concurrency models, Spring Boot, and cloud-native distributed architecture. Agent Harness & Runtime Systems: Deep experience building the infrastructure surrounding LLMs—agent loops, state-machine tracking, tool calling/dispatch systems, context window management, and structured output parsing. Agentic Frameworks & AI Tooling: Practical experience with LangGraph, CrewAI, AutoGen, LlamaIndex, or custom in-house agent orchestration runtimes and vector databases (e.g., Pgvector, Pinecone). Distributed Infrastructure: Heavy background in event-driven architecture (Kafka/RabbitMQ), high-performance caching (Redis), relational databases (PostgreSQL/MySQL), and REST/gRPC API design. Cloud & Runtime Security: Experience with AWS, Docker/container isolation, Kubernetes, and securing agent execution pathways against improper tool invocations or prompt injection. Preferred Experience AWS Agentic Enablement: Production experience leveraging Amazon Bedrock Agents (Action Groups, Knowledge Bases, Multi-Agent Collaboration) and Guardrails for Amazon Bedrock to enforce policy boundaries and tool permissions. Serverless Agent Scaffolding: Experience utilizing AWS Lambda, Step Functions, DynamoDB, and ECS/Fargate for isolated tool-execution environments, persistent session state checkpointing, and agent workflow orchestration. AWS AI Observability & Evals: Familiarity with continuous agent monitoring, trace/span evaluation frameworks (e.g., Amazon Bedrock AgentCore Evaluations, CloudWatch), and LLM-as-a-judge pipelines for non-deterministic applications. Domain Expertise: Experience in Enterprise Deal Desk operations, revenue operations, quote-to-cash workflows, dynamic pricing engines, or high-volume SaaS approval chains. Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical Insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Men

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. Role Overview We are looking for a Senior Software Engineer who is motivated to design, develop, test, and operate cutting-edge, highly scalable enterprise SaaS applications, and who can own significant components end-to-end while raising the technical bar around them. Location & Work Arrangements This role is based in our Foster City, CA office and follows a hybrid work model . Team members are expected to work onsite three days per week to foster collaboration, innovation, and team connectivity. This is not a fully remote position . Responsibilities Work with product management and other engineering teams to design, build, and operate Zuora's next-generation Revenue product. Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Own the design and delivery of significant features or components within the team, from design through production support. Design and develop application components and services for scale, using modern backend and cloud-native patterns, including microservices, APIs, and event-driven integrations where appropriate. Understand the platform needs of other functional areas and provide design and development assistance as required. Understand user needs and build products that are intuitive and easy to use. Advocate for high-quality software and promote best practices to produce reliable, maintainable, and fault-tolerant systems. Participate in and help facilitate design and code reviews, raising the bar on engineering practices, code quality, observability, and testability. Mentor mid-level and junior engineers through pairing, code review, and technical guidance. Identify technical debt within your area and propose pragmatic ways to address it alongside feature work. Help drive Zuora's transition to microservices and cloud-based architecture. Qualifications BS/MS/PhD in Computer Science, Electrical Engineering, or a relevant degree. 8+ years of software development experience specializing in enterprise SaaS software. Strong programming experience in Java, Python, or another object-oriented language. Strong database and SQL knowledge, including Oracle or MySQL, data modeling, query analysis, transactions, and performance tuning. Plus experience with MongoDB and Redis. Experience designing and building web applications, with expertise in related concepts such as web services, SOA, RPC (REST, gRPC, Thrift), and API design. In-depth knowledge of common algorithms, data structures, design patterns, and their applications. Experience with production software delivery, CI/CD, observability, troubleshooting, and operational ownership. Track record of owning features or components end-to-end, from design through production. Good verbal and written communication, including the ability to explain technical decisions clearly to teammates and cross-functional partners. A demonstrated AI-first approach to engineering, leveraging AI across the design, development, and testing lifecycle to accelerate delivery, and drive impact beyond core areas of expertise. Nice to Have Hands-on experience with Cloud and DevOps technologies (Docker, Kubernetes, Terraform, Kafka, AWS services). Experience implementing and operating performant, scalable distributed systems, particularly a SaaS product. Exposure to big data and NoSQL technologies. Familiarity with web application and UI concepts like AJAX, SPA, and sessions. Experience in payments, billing, financial systems, or other high-scale transaction platforms. Experience mentoring or coaching junior engineers. Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical Insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Mental wellbeing resources and support *Benefits may vary by location; details will be shared during the interview process #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge t