Zuora

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity As a Customer Solutions Engineer – Payments, you will partner closely with Account Executives to help customers modernize their payment strategies. You’ll engage with technical and business stakeholders to understand their payment architecture, identify opportunities for improvement, and demonstrate how Zuora can help optimize payment performance while reducing complexity. This is a highly consultative role requiring deep expertise in enterprise payments and the ability to connect technical capabilities to measurable business outcomes. Serve as Zuora’s payments subject matter expert throughout the sales cycle. Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers. Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency. Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods. Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences. Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance. Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities. Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization. Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations. About You Required Qualifications 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software. Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company. Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale. Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers. Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience. Familiarity with REST APIs, webhooks, and modern integration patterns. Outstanding presentation, communication, and customer-facing consulting skills. Ability to translate complex technical concepts into clear business value for executive audiences. Preferred Qualifications Experience supporting global enterprise customers across multiple industries. Knowledge of subscription business models and recurring billing. Experience integrating payments with billing, ERP, CRM, or commerce platforms. Familiarity with PCI DSS, PSD2/SCA, and global payment regulations. Experience working with SaaS platforms and cloud-based enterprise applications. About the Team You’ll play a key role in shaping how enterprise businesses modernize their payment infrastructure while working alongside industry-leading teams in monetization, billing, and finance. As payment strategies continue to evolve, you’ll help customers unlock new opportunities to improve revenue performance, expand globally, and deliver exceptional customer experiences. Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical, dental, and vision insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Mental wellbeing resources and support *Benefits may vary by location; details will be sh

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. Role Overview We are looking for a Senior Software Engineer who is motivated to design, develop, test, and operate cutting-edge, highly scalable enterprise SaaS applications, and who can own significant components end-to-end while raising the technical bar around them. Location & Work Arrangements This role is based in our Foster City, CA office and follows a hybrid work model . Team members are expected to work onsite three days per week to foster collaboration, innovation, and team connectivity. This is not a fully remote position . Responsibilities Work with product management and other engineering teams to design, build, and operate Zuora's next-generation Revenue product. Design and develop highly flexible common components and APIs that enable product customizability and extensibility. Own the design and delivery of significant features or components within the team, from design through production support. Design and develop application components and services for scale, using modern backend and cloud-native patterns, including microservices, APIs, and event-driven integrations where appropriate. Understand the platform needs of other functional areas and provide design and development assistance as required. Understand user needs and build products that are intuitive and easy to use. Advocate for high-quality software and promote best practices to produce reliable, maintainable, and fault-tolerant systems. Participate in and help facilitate design and code reviews, raising the bar on engineering practices, code quality, observability, and testability. Mentor mid-level and junior engineers through pairing, code review, and technical guidance. Identify technical debt within your area and propose pragmatic ways to address it alongside feature work. Help drive Zuora's transition to microservices and cloud-based architecture. Qualifications BS/MS/PhD in Computer Science, Electrical Engineering, or a relevant degree. 8+ years of software development experience specializing in enterprise SaaS software. Strong programming experience in Java, Python, or another object-oriented language. Strong database and SQL knowledge, including Oracle or MySQL, data modeling, query analysis, transactions, and performance tuning. Plus experience with MongoDB and Redis. Experience designing and building web applications, with expertise in related concepts such as web services, SOA, RPC (REST, gRPC, Thrift), and API design. In-depth knowledge of common algorithms, data structures, design patterns, and their applications. Experience with production software delivery, CI/CD, observability, troubleshooting, and operational ownership. Track record of owning features or components end-to-end, from design through production. Good verbal and written communication, including the ability to explain technical decisions clearly to teammates and cross-functional partners. A demonstrated AI-first approach to engineering, leveraging AI across the design, development, and testing lifecycle to accelerate delivery, and drive impact beyond core areas of expertise. Nice to Have Hands-on experience with Cloud and DevOps technologies (Docker, Kubernetes, Terraform, Kafka, AWS services). Experience implementing and operating performant, scalable distributed systems, particularly a SaaS product. Exposure to big data and NoSQL technologies. Familiarity with web application and UI concepts like AJAX, SPA, and sessions. Experience in payments, billing, financial systems, or other high-scale transaction platforms. Experience mentoring or coaching junior engineers. Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical Insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Mental wellbeing resources and support *Benefits may vary by location; details will be shared during the interview process #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge t