Senior Device Engineer - Core Technologies Section, Corporate IT Infrastructure Department (CITID)

Job Description:

Business Overview

The Technology Management Division (TMD) provides Corporate IT, and Cyber

Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten Group’s global corporate IT services and infrastructure. Our mission is to empower Rakuten through innovative and secure IT solutions that enhance efficiency and foster productivity.

Department Overview

The Corporate IT Infrastructure Department (CITID) provides the stable and reliable technological foundation that supports Rakuten's global business operations. We deliver simple, secure, and robust infrastructure services with operational and engineering excellence, managing core infrastructure, enterprise collaboration platforms, development support tools and project management.

Position:

Why We Hire

We're looking for a motivated Senior Device Engineer within the Corporate IT Department to support the evaluation, improvement, and documentation of our corporate device environment.  The candidate will also be responsible for global implementation and operation of management technologies across macOS, Windows and mobile devices.

Position Details

• Manage and administer client system infrastructure.
• Creation of scripts and/or policies for the deployment of application and settings.
• Drive a client security-focused model and maintain best practices in an global enterprise environment.
• Investigate, diagnose and deploy fixes for unique and complex systemic problems.
• Coordinate and perform well-organized and timely deployments of application, major upgrades, security updates and patches.
• Planning and administration of enterprise Operating Systems and application software including deployment and package management.
• Work together with other global members as a combined global escalation point between different support teams for device and client issues.
• Collaborate and work with cross-functional teams to manage client systems as they relate to internal infrastructure.

Mandatory

Qualifications:

• Bachelor's degree or equivalent in Computer Science, Engineering, or a related technical field.
• 2+ years related experience in deployment and management of a corporate Windows, Mac or mixed environment.
• Experience with macOS / JAMF  / Scripting / MDM/EMM and Cloud technologies.
• Working knowledge with the following technologies: AD, AAD, TCP/IP, DNS, DHCP, and networking.
• Using and leveraging AI in your daily work.
• Business Level English.
• Desired

Qualifications:

• 5+ years experience managing endpoints in a corporate environment.
• Experience in managing macOS and iOS devices, and Android devices.
• Strong desire to adapt cutting edge technologies.
• Knowledge / experience in Endpoint security software operations - NGAV, EDR, CASB, PAM, and Zero Trust.
• Understanding of AI capabilities and limitations, with experience of using AI and AI-powered tools.
• Knowledge / experience with API integration and automation.
• Business Level Japanese.
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