Creative Production Designer , B2B Creative Web Design Group - Marketing Section , Corporate Business Marketing Department , Group Sales Division (GSD)

Job Description:

Business Overview

Rakuten Group operates more than 70 services globally, including e-commerce platforms such as Rakuten Ichiba and fintech services like Rakuten Card.

Within this diverse ecosystem, Rakuten Mobile aims to challenge the conventional norms of existing telecommunications carriers and build a truly customer-centric and innovative mobile network.

At the same time, Rakuten Mobile also serves as a key company supporting digital transformation (DX) across the Rakuten Group. By combining the technologies and assets of the Rakuten Group with our own unique added value, we deliver tailored solutions to corporate customers and contribute to their digital transformation initiatives.

We invite you to fully leverage your skills and experience, grow together with us, and play an active role in driving our customers’ digital transformation journey.

Department Overview

This department is responsible for B2B marketing at Rakuten Mobile.

In addition to mobile connectivity services, we strategically plan and execute the promotion of Rakuten Mobile’s proprietary products on a daily basis.

Guided by one of Rakuten’s core principles, “Maximization of Customer Satisfaction,” we consistently approach our work from the customer’s perspective, striving to deliver value-driven marketing initiatives that meet real business needs.

This organization is responsible for the production and continuous improvement that support a wide range of initiatives, including the corporate website, digital marketing, owned media, and events.

One of the key attractions of this role is the opportunity to be involved throughout the entire process-from planning and execution to optimization-while gaining a holistic view of the overall marketing function.

Position:

Why We Hire

Due to business expansion, we are hiring additional team members to strengthen our web design and print production capabilities.

Position Details

• Design, operate, improve, and renew websites for Rakuten Mobile B2B and related services
• Create designs for printed materials such as posters, brochures, flyers, and direct mail
• Collaborate with web directors, front-end engineers, DTP designers, and business operations teams
• Work closely with designers across other Rakuten services
• Produce new web designs and handle ongoing updates and enhancements
• Conduct and analyze qualitative and quantitative research, including user surveys
• Propose and implement UI designs or improvements that address customer and business challenges based on hypotheses
• Create, supervise, and oversee visuals that align with each service’s brand and objectives

Work Environment

Approximately 35 members (15 in Marketing and 20 in Production)

Mandatory

Qualifications:

• Minimum of 5 years of professional experience as a designer, with hands-on experience in both online and offline design
• Proficiency in design tools such as Adobe Photoshop, Illustrator, and Figma at a professional working level
• Experience in design supervision and creative leadership
• Knowledge and understanding of usability, accessibility, and front-end technologies
• Strong communication skills to effectively collaborate and drive team-based development
• Japanese language proficiency (business-level speaking, reading, and writing)
• English proficiency: TOEIC score of 600 or higher (or equivalent certification)
• Desired

Qualifications:

• Experience in developing, maintaining, and evolving design systems
• Strong art direction skills
• Experience in DTP and coordinating creative assets across online and offline channels
• Other Information:
• Additional information on Location
• Tokyo(Futako Tamagawa Rise Office)
• Additional information on English Qualification
• English proficiency equivalent to a TOEIC score of 800 or higher, or a strong willingness to work toward achieving this level.
• #creative
• #designer #DigitalMarketing
• #groupsalesdiv
• #RakutenMobile
• Languages:
• English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)