Admin Executive

Job Description —Admin Executive (Student Support Desk) Company: The Language SKOOLPosition: Admin Executive – Student Support Desk (SSD)Location: RemoteExperience: 5+ YearsEmployment Type: Full-timeLanguage Preference: Punjabi, English and Hindi (Mandatory)

About the Role

We are looking for a Senior Admin Executive – Student Support Desk (SSD) to manage day-to-day administrative operations, oversee the Student Support Desk team, and ensure a smooth and positive experience for our students. The ideal candidate should be mature, responsible, empathetic, patient, and highly organized, with strong communication and team-handling skills.

The role involves managing student queries and escalations, ensuring timely resolutions, monitoring team performance, and maintaining efficient administrative processes.

Key Responsibilities

• Student Support & Coordination Act as a senior point of contact for students and handle student-related concerns and escalations.
• Ensure students receive timely, accurate, and professional responses to their queries.
• Oversee welcome calls and ensure new students receive a smooth onboarding experience.
• Handle sensitive or complex student concerns with patience, empathy, and professionalism.
• Follow up on unresolved issues until proper closure is achieved.
• Maintain strong student relationships and ensure a positive student experience.
• Team Management Manage and supervise the Student Support Desk team.
• Allocate tasks and responsibilities among team members.
• Monitor daily work, productivity, follow-ups, and issue resolution.
• Conduct regular team check-ins and ensure team members follow defined processes.
• Support, guide, and train team members whenever required.
• Identify performance gaps and provide constructive feedback.
• Ensure the team maintains professional communication and service standards.
• Escalate critical team or student-related matters to management when required.
• Administrative Operations Manage and oversee daily administrative operations related to student support.
• Develop and maintain effective administrative systems, trackers, and processes.
• Maintain and regularly update student records, databases, reports, and documentation.
• Coordinate with internal teams to ensure smooth execution of student-related activities.
• Ensure timely completion of administrative tasks and follow-ups.
• Monitor processes and identify areas where efficiency can be improved.
• Reporting & Process Management Maintain daily/weekly student support and team performance trackers.
• Monitor pending queries, escalations, follow-ups, and closures.
• Prepare reports and updates for management.
• Ensure SOPs and internal processes are consistently followed.
• Identify recurring student issues and suggest improvements to management.

Requirements

• 5+ years of experience in administration, student support, customer support, operations, coordination, or a similar role.
• Prior experience in team handling/team management is required.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management skills.
• Highly organized with excellent time-management and follow-up skills.
• Strong problem-solving and escalation-handling abilities.
• Proficiency in MS Office, particularly Excel, Word and PowerPoint;
• familiarity with Google Workspace is an advantage.
• Ability to multitask and manage multiple priorities in a remote environment.
• Must be patient, empathetic, approachable, and a good listener.
• Ability to take ownership of issues and ensure they are resolved rather than simply passed on to others.
• Should be comfortable handling difficult conversations professionally.
• Key Qualities We Are Looking For Leadership | Empathy | Ownership | Patience | Communication | Problem Solving | Team Management | Student Centricity