Operations Management - Quality Management Office, Travel & Mobility Business(C&M)

Job Description:

Business Overview

The Rakuten Group offers over 70 diverse services worldwide, including E-commerce, Travel, Digital Content, and Fintech (Credit Cards, Banking, Securities, E-money, and Mobile Payments), as well as Mobile Carrier services and professional sports. By organically linking these services through our membership base, we have built a unique "Rakuten Ecosystem" that is unlike any other.

*Rakuten Group Business at a Glance:

https://corp.rakuten.co.jp/careers/services/

Department Overview

Rakuten Travel is one of the largest Online Travel Agents (OTA) in Japan, operating a platform that connects users with accommodation facilities and transportation services.

The Quality Management Office acts as the "guardian" of our operations, overseeing critical functions such as contracts, legal compliance, credit management, and process improvement. To support our rapid business expansion fueled by the surge in inbound travel demand, we are strengthening our organization to build a robust operational foundation for future growth.

Rakuten Travel: https://travel.rakuten.co.jp/corporate/

Position:

Why We Hire

Rakuten Travel is rapidly expanding its business with a core focus on capturing inbound demand, aiming to become the "No. 1 Online Travel Agency (OTA) in Asia." Amidst this growth phase, it is an urgent priority to strengthen our organizational structure to support our management foundation and accelerate business expansion from the back office.

We are currently strengthening our team to further optimize and streamline our legal debt management operations. We are looking for a core member to take ownership in building and improving these critical business processes.

In this position, you will primarily be responsible for handling legal management cases (such as bankruptcy, civil rehabilitation, and attachment/seizure) and managing receivables. We are seeking a highly motivated individual who can lead the transformation of business processes through the use of IT and technology, and who is eager to drive our business growth from the back office.

• A Strategic Back Office Driving Business Expansion

You will play a critical role in supporting the backbone of our platform during a period of significant inbound growth. This is a high-impact position where your work directly enables the company's expansion.

• A Global Perspective

Gain a truly global business perspective by engaging with both domestic and international properties, allowing you to develop a deep understanding of cross-border operations.

• Develop Both Deep Expertise and Management Skills

You will gain exposure to a wide range of domains-including contract management, legal affairs, debt recovery, and business process re-engineering. This will allow you to deepen your functional expertise while simultaneously cultivating a comprehensive management mindset.

• Driving "Proactive Innovation" with Cutting-Edge Technology

Leverage the Rakuten Group’s advanced AI technology and vast big data to lead the transformation of our business processes. In this environment, your ideas can directly translate into measurable improvements in organizational productivity.

Position Details

In this position, you will be responsible for both the execution of legal debt management and the optimization and enhancement of related business operations in the following areas:

Legal Debt Management

• Handling legal matters, including bankruptcy, civil rehabilitation, and attachment/seizure proceedings.
• Managing and recovering receivables for both domestic and international properties.

Operational Optimization & Process Improvement

• Planning and driving projects for workflow automation and business process streamlining.
• Strengthening management systems through the strategic implementation of IT solutions."

Work Environment

• Total Travel Business Division (approx. 800 employees)
• Quality Management Office (25 employees).
• Age Range: 20s-50s (A flat, energetic, and highly communicative organization).
• Diversity: 20% New Graduates / 80% Mid-career hires.

Backgrounds:

• Experience in transportation (operations/passenger service management)
• Travel agency sales
• Consulting (process improvement/project management).
• Appointed as Assistant Manager immediately upon joining to lead a team
• Promoted to Manager within 3 years of joining

Mandatory

Qualifications:

• 5+ years of professional experience.
• Legal Debt Management: Practical experience in handling legal debt management and recovery, including dealing with counterparty bankruptcies, civil rehabilitation, and attachment/seizure proceedings.
• Leadership: Proven experience in leading teams as a manager or driving projects as a project lead.
• Quality & Risk Management: Practical experience in quality control and risk management within business operations.
• Experience in business improvement and efficiency optimization using AI
• Basic PC skills (Word, Excel, PowerPoint)
• Strong communication skills and negotiation ability to coordinate smoothly with other departments and external organizations
• Desired

Qualifications:

• Contract Management: Practical experience in contract-related tasks, including drafting, reviewing, and managing legal agreements.
• Industry Experience: Experience in online business operations within the Travel (OTA) or E-commerce industries.
• Language Skills: Ability to conduct business-level tasks and communications in English.
• Other Information:
• Additional information on Location
• Rakuten Crimson House
• 1-14-1 Tamagawa, Setagaya-ku, Tokyo
• Additional information on English Qualification
• TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
• Proof of qualifications will be required by the time of the job offer.
• If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.
• Rakuten Group, Inc.
• Homepage Link
• ・

Benefits:

• https://corp.rakuten.co.jp/careers/benefit/
• Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
• Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/
• #Business #OperationalImprovement #commerce #RakutenTravel