Senior Manager, Strategic Sales South

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Strategic Sales Sr. Manager for Twilio.

About the job

This position is needed to lead one of our Strategic Account Executive teams selling into Southern Europe within the EMEA Region. Reporting into our EMEA Regional Vice President for South and DACH, the right person for this role is an experienced Strategic relationship builder who is adept at building high-performing teams of solution selling Account Executives disciplined in growing and expanding existing customer relationships.

Responsibilities

In this role, you’ll:

Build and manage a high performing team of account executives that manage existing customer relationships.

Lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.

Enable and coach your team around how to engage across various levels of customer maturity and segmentation.

Work closely with our extended teams including but not limited to Professional Services, Marketing, Technical Specialists, Product & Partner teams to help existing customers achieve success as they launch new use cases onto the platform.

Accurately forecast your team overachieving on their goals, and deftly present your guidance to your management

Foster a ‘Growth Mindset’ team of account executives where curiosity, learning and collaboration thrive in a dynamic Twilio environment.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

3+ years of managerial experience within a high performing CPaaS, Communications or API based company. Strong preference for experience with consumption-based revenue models.

Experience in building teams, managing all monthly forecasting, owning territory planning and revenue tracking for strategic accounts.

Experience managing a remote team spread across different countries.

Consistent track record of exceeding revenue targets and business KPIs.

Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.

A self-starter who can work with minimal supervision to drive results.

Comfortable with ambiguity and working cross-functionally in a high growth business landscape.

BA/BS degree or equivalent required.

Energy and enthusiasm with a willingness to travel.

Excellent written and verbal communication skills and strong executive presence in English, and an additional language between French, Spanish or Hebrew.

Ability to influence and build effective working relationships with all levels of the organisation.

Location

This role will be remote AND based in the United Kingdom, Spain or Ireland.

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way across the region.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.