Forward Deployed Engineer

Role Overview Join WIZ.AI as a Forward Deployed Engineer and help enterprise customers successfully adopt and scale our LLM-based AI Voice Agent solutions across Japan. This is a customer-facing technical role that sits at the intersection of AI, engineering, product, and customer success. You will work closely with enterprise customers, sales, product, and engineering teams to understand business needs, design solutions, drive deployments, and continuously improve AI agent performance after launch. You will play a key role in turning customer challenges into real-world AI solutions — from discovery and solution design through integration, go-live, and optimization. Responsibilities (End-to-End FDE Loop)Support customer discovery, solution discussions, demos, workshops, and PoCs.Understand customer workflows and identify opportunities for AI Voice Agent adoption.Drive deployment activities including requirements gathering, configuration, integration coordination, UAT, go-live, and optimization.Work with enterprise systems including APIs, webhooks, CRM, CCaaS platforms, knowledge bases, and telephony systems.Troubleshoot technical issues and coordinate with internal teams to deliver successful customer outcomes.Analyze performance data and customer feedback to continuously improve AI agent effectiveness. RequirementsBusiness-fluent in Mandarin, Japanese, and English to support enterprise customers and regional collaboration.Strong interest and hands-on experience with AI tools and LLM technologies.Comfortable learning new technologies and applying AI-assisted approaches to solve problems.Familiar with APIs, JSON, webhooks, SaaS platforms, and enterprise integrations.Able to read technical documentation, test APIs, configure systems, and troubleshoot basic integration issues.Comfortable building lightweight prototypes, scripts, automations, or internal tools using AI-assisted development tools.Strong ownership, problem-solving ability, and communication skills.Comfortable working directly with enterprise customers in a fast-moving environment. Nice to HaveExperience in SaaS, AI, enterprise software delivery, solution engineering, or technical consulting.Familiarity with cloud platforms (AWS/GCP/Azure) and enterprise integrations.Experience with contact centre, telephony, or CCaaS platforms.Experience working with Japanese enterprise customers or cross-border teams.