Senior Site Service Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location : On-site at a client office (IT company in Shibuya) Overall Role As the Senior Site Services Manager (SSSM), you serve as the Country Lead for the Client account in Japan, providing strategic direction and operational oversight. This role centers on three core pillars: leading country wide operations (including Technical Services and satellite sites in Tokyo and Osaka), enforcing robust risk governance, and maintaining strong client partnerships. You will be responsible for financial stewardship, ensuring absolute safety and compliance, and driving service excellence through cross-functional alignment. Acting as the primary escalation point and trusted advisor, you will define clear operational boundaries to ensure seamless, compliant, and high-performance delivery across the country. Duties & responsibilities Leadership, Governance & Regional Management Country Operations Leadership: Drive strategic direction as Japan's Local Country Lead, acting as the key representative in client steering committees and regional governance forums. Engineering & Technical Services Management: Supervise the Japan Technical Services Manager, maintaining full accountability for all sites engineering and technical operations with the support of technical service manager. Remote Site Supervision: Provide operational oversight for remote offices in Tokyo and Osaka, coordinating local managers and tracking site-level performance. Proactive Strategic Planning: Foresee operational hurdles, formulate long-term workplace policies, and pre-emptively execute solutions to streamline service delivery. KPI & Performance Reporting: Track and report on Key Performance Indicators (KPIs) and service levels, providing regular data-driven insights and performance reviews to client stakeholders to drive continuous service improvement. Talent Development & Culture: Build and sustain a high-performing, inclusive team culture by identifying talent gaps, implementing mentorship programs, and fostering professional development to ensure robust succession planning and operational continuity. Project & Operational Risk Governance Operational Boundary Enforcement: Standardize and implement permit-to-work systems, on-site engagement rules, and guidelines for external projects (IT, construction, workplace) to shield core BAU operations from interruptions. Project Risk Mitigation: Assess risks for active initiatives to guarantee that external vendor activities do not hinder team performance or breach contract SLAs. Collaborative Synergy: Coordinate with regional units (such as EHS, Sustainability, MAC, and OP) and local partners (IT, security, food services) to provide a cohesive, innovative and low-risk service experience. Crisis & Business Continuity Management: Lead site-wide responses during critical incidents or facility emergencies, acting as the primary point of contact for regional leadership to ensure rapid recovery and minimal business disruption. Client Relations & Financial Stewardship Client Advisor & Partner: Cultivate robust client relationships to align operational outputs with business objectives, positioning JLL as a trusted partner while ensuring independent day-to-day management. Budgetary & Financial Management: Control local account budgeting, forecasting, and financial processes, conducting assessments to resolve variances and optimize spend. Safety & Regulatory Adherence: Instruct personn