Principal Presales Product Specialist

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Product Specialist — Trust, Identity & Compliance

About the job

This position is needed to architect and validate Twilio’s most complex, highest-impact, multi-product opportunities by translating Twilio’s portfolio into secure, scalable, and executive-ready architectures.

You will operate as the regional technical authority for your specialty, partnering tightly with Generalist Solutions Engineers (SEs) and Account Executives (AEs) while engaging Enterprise Strategists and Value Engineers to accelerate outcomes. You’ll also serve as a key bridge between GTM and R&D—codifying repeatable architecture patterns, elevating field capability, and influencing roadmap through formal interlocks.

Responsibilities

In this role, you’ll:

Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.

Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.

Scope and validate architectures with emphasis on:

Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.

Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.

Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.

Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support).

7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.

4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance), including:

Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs.

Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence.

Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.

Desired:

Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support.

Track record building repeatable architectures/plays that scale across teams.

Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.

Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.

Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.

Location

This role will be remote and based in the US.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.

Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.

Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.

This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 11, 2026 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.