Customer Success Enablement Manager - EMEA

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We are looking for a self-motivated Associate EMEA Enablement Manager to join Okta's Post Sales Enablement team, based in Dublin, Ireland. In this role, you will become the dedicated enablement advocate for our Customer Success Manager (CSM) organization across EMEA. This is a new role that will allow the right candidate to build Okta's first CSM-focused enablement motion in EMEA. The ideal candidate has a proven track record of designing and delivering enablement programs across diverse, multi-cultural audiences, and will ensure that the needs of EMEA learners meaningfully shape global enablement program design. The Associate Enablement Manager will collaborate across cross-functional teams including other enablement managers, product teams, learning and development team and content development, and will participate in day-to-day CSM Enablement activities including program prioritization and fielding requests from the EMEA CSM organization. This role will have strong global support from content creators, curriculum developers, and learning infrastructure teams.

Responsibilities

Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs

Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership

Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier

Equip Okta's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth

Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs

Partner with other enablement team members in designing, creating, and delivering enablement programs

Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results

Proactively seek input and content from CSM teams to aid in the curation of enablement programs

Lead discovery sessions with business leaders to build and refine requirements

Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

Requirements

The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role

Charismatic, great presence, deep empathy, and sharp on the product

Ability to understand, work with, and present to a technical audience

Ability to deliver results in a fast-moving, highly matrixed environment

Deep understanding of customer success and enablement strategies

Demonstrable communication skills- specifically strong presentation skills and executive presence

Understanding of cultural and business nuances across the EMEA region, particularly across European markets

A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements

Excellent verbal and written communication skills

Desired Skills and Experience

5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams

Industry and product knowledge is a plus

Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills

Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment

Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones

Comfortable with occasional travel across the EMEA region

#LI-Hybrid

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Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/irl.

The annual base salary range for this position for candidates located in Ireland is between:

€56.000 — €77.000 EUR

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