Network Maintainance Engineer

Job Description Hands-on experience in onsite network support, field maintenance, or enterprise network deployment. Working knowledge of LAN, WAN, WLAN, SD-WAN, routing, switching, VLANs, cabling, and access layer troubleshooting. Ability to support Cisco Meraki MX, MS, and MR devices under remote SME guidance. Experience with rack/stack, patching, AP mounting support, device replacement, cabling checks, and port tracing. Understanding of onsite change execution, rollback support, maintenance windows, and post-activity verification. Ability to capture accurate site documentation, photos, asset details, and activity closure evidence. Bilingual English and Japanese communication capability is mandatory where Japan-facing coordination is required. Multilingual Japanese, Chinese, and English capability is preferred for regional site coordination across Japan and China. Process & Tools Follow ITIL-aligned incident, problem, change, service request, and escalation processes. Update tickets, activity logs, closure notes, and evidence in ServiceNow or agreed ITSM tools. Follow approved site access, maintenance window, change approval, and health and safety procedures. Vendor, carrier, OEM, and field partner coordination for onsite call closure. Behavioral Skill Strong customer-facing communication with professional business etiquette across regional stakeholders. Ability to coordinate calmly during critical incidents and maintenance windows. Disciplined documentation, timely escalation, and attention to onsite execution quality. Willingness to work in onsite, dispatch, and approved 24x7 support models. Profile Description Act as the local onsite network maintenance resource for customer sites under Wipro direction. Knowledge of DNS, DHCP, AD, Implement and document network configurations, policy deployments, and validation activities, including support for access control, authentication policies, related network configurations, and testing. Provide bilingual coordination in English and Japanese; Japanese, and English capability is strongly preferred. Perform hands-and-feet support, including power cycling, cable patching, device checks, and visual inspection. Support replacement wiring, structured cabling changes, labelling, port mapping, and post-replacement verification. Assist offshore L2/L3 teams during troubleshooting, controlled cutover, validation, and hypercare activities. Coordinate with site managers, customer IT teams, field partners, carriers, and OEM support teams for incident resolution. Provide onsite support for LAN, WLAN, SD-WAN CPE, access switches, APs, routers, and related network equipment. Support site surveys, physical readiness checks, rack/stack verification, equipment removal, and disposal coordination. Record site observations, photos, port details, serial numbers, and closure evidence in agreed templates and ITSM tools. Escalate risks, access constraints, safety issues, and unresolved incidents through defined Wipro and customer channels.