Assistant Facility Manager

Assistant Facilities Manager Reporting to Regional Account Director Overall Objectives: The role is being the lead member of the JLL Management Team on the client site. The person will work with the client to deliver the contracted facility management services to the client site. This includes connecting regularly with the client, site employees (customers) and vendors to understand expectations and manage service delivery. Providing exceptional customer and facility management services, as well as building strong relationships and communication between client, customers and different facility stakeholders will be important success factors. A self-motivated and passionate person about customer service and a team player and with attention to detail is expected. Responsibilities: Operations Management Facilitate and manage the delivery of contracted FM services as required by the Client. Ensuring a great customer experience is delivered all the time. Able to work closely with client in a ‘blended’ approach where roles and tasks may interchangeHands-on manager with combined transactional and managerial responsibilities such as service desk handling and work tracking while managing and monitoring your team. Manage the day-to-day delivery of all services to ensure a faultless environment for our CustomersEnsure your team is fully informed about operational updates, processes and account objectivesContinuous improvement to processes and procedures based on any challenges/opportunities arising on site. Encourage the team to be engaged in improvement opportunities. Management, monitoring and reporting on the operational performance of the contract, including operational delivery of planned and reactive works. Actively seek opportunities for additional scope and responsibilities to enhance our services and provide further value. Procurement and Vendor Management Work with appointed vendors in delivering the appropriate services to the client, meeting expectations and carried out on schedule. Monitor and coordinate vendors to ensure work is carried out in a compliant and safe manner. Ensure payments are done on time, also manage vendors so that they invoice on timeCarry out a regular review of routine vendors performance and seek improvement opportunitiesObtain quotations for any potential adhoc work in accordance to JLL procurement guidelines Financial Management Ensure no outstanding amount or any payment issue. Preparation of PRs for client approval, tracking savings and variance in all monthly finance reporting. Ensuring full statutory and operational compliance is achieved in line with contract KPI’s. Risk Management Ensure escalation procedures and incident reporting procedures are implemented and maintained. Adhere to Jones Lang LaSalle and Client's code of conduct; ensuring compliance with the firms' guidelines, procedures and strategies Front of House Specific Promote and support a first class and professional reception and meeting room service. Ensure the team adhere to all the procedures as described in the procedural standards manual. Ensure the reception area and meeting rooms are tidy and ready for any scheduled activity. Customers are given a prompt and efficient service and expectations are consistently exceeded. To regularly monitor customer feedback and produce an appropriate action plan based on the results. To maintain an effective business relationship with the client by understanding their needs and transferring these into the location. Health and Safety Management: To ensure the team works in safe manner and are aware of Hygiene, Health and Safety policies and procedures and Fire RegulationsTo record and report all accidents within the location adhering to location and company procedures. To monitor and track all health and safety equipment is well maintained and is in good working order Additional Responsibilities: To attend all local management meetings as required. Also attend any company meetings as required.