Project Manager

OSF Digital is a leading digital transformation specialist and trusted Salesforce partner for over a decade. We excel in B2B, B2C, and multi-cloud solutions and recently celebrated our 20th anniversary. Some of our recent achievements include:Recognition in Fast Company’s “Best Workplaces for Innovators.”Salesforce 2024 Partner Innovation Award for Multi-Cloud Digital Transformation.Named a Great Place to Work Certified Organisation in ASEAN and ANZ (2022/2023). Our AI-powered solutions drive data-informed decisions and enhance operational efficiency. With 45 locations and 2,000 clients worldwide, we build trust through innovation. About the RoleThe Project Manager at OSF Digital is responsible for the comprehensive management of projects, ensuring successful planning, execution, and closure according to strict deadlines and within budget. This role involves leading both internal teams and third-party contractors or consultants to deliver projects in line with the company's strategic goals. The Project Manager serves as the primary point of contact for clients and the internal team, managing expectations, and maintaining responsibility for all project deliverables. Key ResponsibilitiesServe as the primary point of contact for clients and the internal team on a dayto- day basis for expectation management and delivery.Own the project, deliverables, and responsibility of ensuring items are completed, communicating directly with the client and internal stakeholders.Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.Develop full-scale project plans and associated communications documents ensuring clear and consistent communication channels.Estimate the resources and participants needed to achieve project goals and oversee the project lifecycle using defined methodologies.Draft and submit budget proposals, update financial forecasts using SOW numbers and projections, and recommend subsequent budget changes where necessary.Plan, schedule, and track project timelines, milestones, and resources using appropriate tools, updating PSA Resource Forecasting weekly.Develop and deliver progress reports, proposals, requirements documentation, and presentations.Proactively manage changes in project scope, identify potential crises, and devise contingency plans, documenting all blockers, changes, and risks.Define project success criteria and disseminate them to involved parties throughout the project life cycle.Conduct project post-mortems and create recommendations report to identify successful and unsuccessful project elements.Maintain a centralized tracker for blockers accessible to the client, including due dates, responsible parties, and impact.Utilize tools such as Confluence for comments and meeting notes and ensure all project meetings are documented and necessary parties are notifiedBuild and own a mitigation plan for identified risks, managing escalations appropriately and escalating to the proper parties when needed.Collaborate with QA to plan and execute project demos, ensuring all project requirements are listed and completed before each sprint.Address any blockers with the internal team to keep the project on track, ensuring all team members have the necessary access to code, documentation, etc.Send out and walk through client status reports, summarizing project work, budget status, changes, risks, and action items.Understand cross-platform/project requirements and dependencies, collaborating independently with other Project Managers within a program.Conduct weekly internal steerco meetings to review concerns and issues with leadership and planning, overseeing the role if a Program Manager is in place.Communicate effectively with both Japanese and English-speaking stakeholders, including clients, and team members RequirementsDirect work experience in a project management capacity, including all aspects of process development and execution.Strong familia