Hilton

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the sales team and ensure that the hotel’s revenue targets are met. This role involves developing and implementing sales strategies, building relationships with key clients, and overseeing the daily operations of the sales department. As a Director of Sales, you’re not just driving revenue growth across all hotel segments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Here’s what you’ll do during a typical day: Shape and execute sales strategy: Develop and implement revenue-driving sales strategies across group, business transient, leisure transient, and catering segments, aligned with the hotel’s commercial goals and strategic planDrive revenue performance and profitability: Contribute to achieving revenue targets and profitability goals by optimizing pricing, improving business mix, and guiding forecasting accuracyLead business reviews and planning: Facilitate regular strategy and performance meetings while contributing to long-range commercial planning through analysis of performance trends, market shifts, and revenue opportunitiesEnsure commercial alignment: Collaborate with revenue and marketing leaders to align sales tactics with pricing, distribution, and promotional strategies, and to support forecasting and rate strategiesFoster stakeholder relationships: Engage with Hilton Worldwide Sales, Convention and Visitors Bureaus (CVBs), third-party travel partners, and key clients to drive demand, improve conversion, and support high-impact site visits and pre-convention meetingsDevelop data-informed strategies: Track market and competitor activity to inform strategy and help maintain competitive positioning in group and transient segmentsCultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In Addition, This Role Requires The Following Minimum Qualifications Degree qualifications in Business Management or equivalent.At least 5 years of experience in managing a hospitality proactive sales role preferred.Minimum 5+ years in a revenue-generating or commercial role within hospitality or travel. Proven experience managing and developing high-performing sales or commercial teams. Skilled in creating and presenting sales strategies to senior executives and stakeholder groups. Proficient in analyzing departmental financial data to inform strategic decisions. Demonstrated ability to identify and capitalize on new business opportunities. Experience working in matrixed environments across departments. Experience in multi-complex hotel or travel operations.Technical Proficiency in hotel management software (e.g., Delphi, Salesforce, OnQ, Market Planner Survey systems) is a plus. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Wo

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As an Outlet Attendant / Hostess, you’re not just making guests feel at home – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Here’s what you’ll do during a typical day: Guest Reception: Greet guests warmly, manage reservations, and ensure smooth seating arrangements.Service Support: Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.Guest Experience: Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests. Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In Addition, This Role Requires The Following Minimum Qualifications High school diploma or equivalent; hospitality training is a plusProven experience in a similar role in a hotelExcellent communication, grooming, and interpersonal skillsFluent in English and Japanese.Friendly, professional, and guest-focusedAble to work flexible shiftsJapanese communication skills About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Job Description Exceptional Hospitality Starts with You Imagine being the reason someone’s day feels brighter. At Canopy by Hilton Osaka Umeda, that’s what you do — every single day. As a Sales Manager / Assistant Sales Manager, you will manage key corporate accounts, identify new business opportunities, and drive total hotel revenue across rooms, catering, and F&B outlets. But at Canopy, your role goes beyond traditional sales. You are a storyteller, a connector, and a creator of experiences — bringing the Light & Warmth of Hospitality to life while delivering stays that are meaningful, local, and memorable. Responsibilities Here’s what you’ll do during a typical day: Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage servicesDrive new business opportunities: Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales effortsManage the full sales cycle: Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillmentDevelop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditionsAnalyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitivenessSupport exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfactionInspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In Addition, This Role Requires The Following Minimum Qualifications Diploma or degree in Hospitality, Business, or related fieldMinimum 3 years of experience in hotel Corporate, MICE, or Group room salesProven track record in driving revenue and managing key accountsStrong negotiation, presentation, and relationship-building skillsTechnical proficiency in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey)Ability to analyze sales data and market trends to inform strategyExcellent communication and leadership skills with a collaborative mindsetHigh Japanese communication skills About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business. As a Sales Coordinator, you’re not just supporting event delivery/sales lead development perspectives – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Here’s what you’ll do during a typical day: Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution. Customer Service: Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle. Project Coordination: Assist in planning and executing events and marketing projects, managing timelines and logistics. Market Research: Conduct research to identify customer preferences, market trends, and competitive insights. Budget Support: Help manage budgets, track expenses, and ensure cost-effective execution. Digital Marketing: Support online campaigns and create engaging content for social media and digital platforms. Sales Support: Assist the sales team with proposals, client negotiations, and promotional activities. Vendor & Stakeholder Relations: Maintain strong relationships with external partners to ensure quality and reliability. Problem-Solving: Address issues promptly during planning and execution phases. Performance Analysis: Evaluate the success of campaigns and events using data and KPIs. Team Collaboration: Work cross-functionally with departments to align efforts and achieve goals. Innovation & Adaptability: Stay current with industry trends and apply innovative approaches. Technical Tools: Use hotel systems such as Delphi, Salesforce, OnQ, and Market Planner Survey tools effectively. Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In Addition, This Role Requires The Following Minimum Qualifications At least 1 year of experience in a hotel sales admin/coordinator role preferred.Diploma or degree in Marketing, Hospitality, Communications, or related field.Strong verbal and written communication skills.Experience in customer service, event coordination, or marketing preferred.Proficiency in Microsoft Office and hotel/event management software.Creative mindset with attention to detail.Ability to multitask and manage time effectively.Analytical thinking and data-driven decision-making.Team player with a proactive attitude and problem-solving skills.Familiarity with digital marketing tools and CRM platforms is a plus. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new,