The Language SKOOL

Job Description —Admin Executive (Student Support Desk) Company: The Language SKOOLPosition: Admin Executive – Student Support Desk (SSD)Location: RemoteExperience: 5+ YearsEmployment Type: Full-timeLanguage Preference: Punjabi, English and Hindi (Mandatory) About the Role We are looking for a Senior Admin Executive – Student Support Desk (SSD) to manage day-to-day administrative operations, oversee the Student Support Desk team, and ensure a smooth and positive experience for our students. The ideal candidate should be mature, responsible, empathetic, patient, and highly organized, with strong communication and team-handling skills. The role involves managing student queries and escalations, ensuring timely resolutions, monitoring team performance, and maintaining efficient administrative processes. Key Responsibilities Student Support & Coordination Act as a senior point of contact for students and handle student-related concerns and escalations. Ensure students receive timely, accurate, and professional responses to their queries. Oversee welcome calls and ensure new students receive a smooth onboarding experience. Handle sensitive or complex student concerns with patience, empathy, and professionalism. Follow up on unresolved issues until proper closure is achieved. Maintain strong student relationships and ensure a positive student experience. Team Management Manage and supervise the Student Support Desk team. Allocate tasks and responsibilities among team members. Monitor daily work, productivity, follow-ups, and issue resolution. Conduct regular team check-ins and ensure team members follow defined processes. Support, guide, and train team members whenever required. Identify performance gaps and provide constructive feedback. Ensure the team maintains professional communication and service standards. Escalate critical team or student-related matters to management when required. Administrative Operations Manage and oversee daily administrative operations related to student support. Develop and maintain effective administrative systems, trackers, and processes. Maintain and regularly update student records, databases, reports, and documentation. Coordinate with internal teams to ensure smooth execution of student-related activities. Ensure timely completion of administrative tasks and follow-ups. Monitor processes and identify areas where efficiency can be improved. Reporting & Process Management Maintain daily/weekly student support and team performance trackers. Monitor pending queries, escalations, follow-ups, and closures. Prepare reports and updates for management. Ensure SOPs and internal processes are consistently followed. Identify recurring student issues and suggest improvements to management. Requirements 5+ years of experience in administration, student support, customer support, operations, coordination, or a similar role. Prior experience in team handling/team management is required. Excellent verbal and written communication skills. Strong interpersonal and relationship-management skills. Highly organized with excellent time-management and follow-up skills. Strong problem-solving and escalation-handling abilities. Proficiency in MS Office, particularly Excel, Word and PowerPoint; familiarity with Google Workspace is an advantage. Ability to multitask and manage multiple priorities in a remote environment. Must be patient, empathetic, approachable, and a good listener. Ability to take ownership of issues and ensure they are resolved rather than simply passed on to others. Should be comfortable handling difficult conversations professionally. Key Qualities We Are Looking For Leadership | Empathy | Ownership | Patience | Communication | Problem Solving | Team Management | Student Centricity