Mid-Market Outcomes Architect

Who We Are Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. What You'll Achieve Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with NotionContribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of businessPartner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the opportunity for flat and at-risk renewalsDefine and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviewsFacilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with NotionIdentify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value deliveredLearn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying systemHelp build and deliver OA programs that generate customer and business outcomes across Notion’s install base Skills You'll Need to Bring 5+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environmentStrong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plansTechnical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflowsCommercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategyAbility to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomesStrong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitm